Apple TV Movie Purchases Playback Support

I have a 3rd generation Apple TV. I have purchased and retned dozens of movies; and never experienced any issues when viewing them up until recently (all of them on 1080p). I have Verion Fios, and recent speed test clock my speed at over 50mbps. The last two movies I purcahsed, Captain Phillips and Ender's Game loaded immediately, but soon after stoppped to buffer/load. I have rebooted both my ATV and Fios Router; still not easy fix. Thoughts?

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Apple TV movie purchases

Can movies purchased from apple on my Apple TV be viewed on my ipad?

Purchases, yes. Rentals, no.

Apple TV movie purchase doesn't sync back to iTunes

I'd recently purchased a movie directly from within Apple TV but it is not synchronizing back to iTunes. The content on my computer synchronizes correctly to the Apple TV but my purchases and rentals are not synchronizing back the other way.
I've tried removing the synchronization settings from both the computer and the Apple TV and then setting it back up again. My music synchronizes over but -- again -- my movie sits happily on the Apple TV but not in iTunes.
When I look at the movie on the Apple TV, it has the little trash can indicator next to it.
I'm using Apple TV 2.1 and iTunes 7.7.1 (on a MacBook Pro).
Does anyone know what I'm doing wrong?

I have a similar issue. Just got an Apple TV and synced it to iTunes on MacBook Pro and everything worked fine - got about 7gb of photo and music content synced to ATV without any issues.
However, when I purchased a TV episode on ATV, the whole setup is stuck. Every time I start a sync on iTunes, it tries to sync the purchased file (about 500mb) from ATV to iTunes first, before getting to the photos and music sync in the other direction. The problem is that iTunes completely hangs in about 20-30% into the copy process, with the coloured wheel mouse cursor running infinitely.
I've now upgraded the software components (ATV to 2.2, iTunes to 8.0.1), tried removing the ATV relationship to computer and adding it back again, restarting both ATV and MBP in the process, also removed com.apple.itunes.plist as some forum suggested. Nothing, it ends still in the same place. I am yet to do a full reset to ATV, as I'd prefer not to loose the purchased file, which I do not have any copies of outside the ATV.
Through the attempts the ATV now is empty of any photos/music that were synced to there before, there is just the one sad little purchased episode. And I can not add anything back, as iTunes always starts with the purchase sync... which fails.
One thing some sites are hinting to but I haven't quite understood is the notion of primary and secondary iTunes Store authorizations. The iTunes account I use was created on a separate PC version of iTunes. However, the MBP is authorized too and I've used it to add credit, etc.
Any thoughts?

HT5731 Apple tv taking too long to download movie purchase. How to solve this?

Need help to speed up apple tv movies purchased on downloads

Hello Tammyek,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: Download times will vary
http://support.apple.com/kb/ht1577
When you buy an item from the iTunes Store, the amount of time it takes to download your purchase will vary according to the file's size and your Internet connection speed.
Best of luck,
Mario

Movie purchases on Apple TV

Okay...need help...I purchased a movie on my apple tv (gen 2)....how can i get it to show up in itunes so I can get it on my ipad when i travel??!!??

figured it out.....home page....itunes....quick links...top right corner....purchased...there you can down load your apple tv movie purchase to itunes....thanks Churchill

Apple TV sees my iTunes Library but movie purchased via Apple TV will not synch to computer. Anybody know how to help me with this?

I recently purchased a movie via my Apple TV (in Canada) however I can't seem to get it shared/uploaded to my Apple Computer (itunes/movies/library). I can see the movies from my computer on Apple TV but I can not seem to get the movies from Apple TV shared/uploaded to my computer. Can someone please help me out on this? Thank you

ADazedAndConfusedBarbara,
This can be achieved by downloading the desired purchases from the iTunes Store to your Mac.
Download past purchases
https://support.apple.com/en-ca/HT201272
Regards,
Allen

I can't see any of my purchase on Apple TV movies and tv shows

I can't see any of my purchase on Apple TV movies and tv shows

Hello Barimoor,
We've an article that details the proces of accessing your past purchases on a variety of devices, including on an Apple TV.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
Allen

HT4539 Lorax Movie purchase on Apple TV

Purchased Lorax on Apple TV but can't see it in "Movies" in iTunes Library? Icloud is turned on. Are there certain restrictions with purchased movies?

Hi All:
I have been looking through the forums searching for answer as well.
I have had ATV for about a year, It worked fine with transferring data back and forth. Now however out of nowhere, purchases made on ATV will not show up or sync to Itunes Library. Itunes finds ATV and allows for transfers from itunes to ATV...When I click the ATV from Itunes all the shows/movies I want to move to my HD are visble, but under the synch menu for ATV they are not visible.
(I see they are there, but they will not sync) ??
It is really annoying me because apple is giving me zero support. I have about 130 TV episodes that I purchased and want to get off of ATV...I am runnning out of HD spcae (160GB model)
PLEASE help me.
Other note: I swithed my itunes library to an external HD location...could this be the problem ?
If an answer is already on the forums I apologize, I could not find what I am looking for...please share the link if so...

Problem with Movie Purchase on Apple TV

I purchased a HD movie from my apple TV. It plays on my tv but noticed that it does not appear on my iTunes Movie Library where I can watch it on my computer or iphone. Any help would be appreciated.

Hi All:
I have been looking through the forums searching for answer as well.
I have had ATV for about a year, It worked fine with transferring data back and forth. Now however out of nowhere, purchases made on ATV will not show up or sync to Itunes Library. Itunes finds ATV and allows for transfers from itunes to ATV...When I click the ATV from Itunes all the shows/movies I want to move to my HD are visble, but under the synch menu for ATV they are not visible.
(I see they are there, but they will not sync) ??
It is really annoying me because apple is giving me zero support. I have about 130 TV episodes that I purchased and want to get off of ATV...I am runnning out of HD spcae (160GB model)
PLEASE help me.
Other note: I swithed my itunes library to an external HD location...could this be the problem ?
If an answer is already on the forums I apologize, I could not find what I am looking for...please share the link if so...

How do I get movies purchased on Apple TV to download to my iTunes library?

Using iTunes 10.7 on my iMac where my main iTunes library is located. I have a couple of Apple TVs with the latest updates. When I purchase a movie on Apple TV, what is the easiest way to get it to download to my iMac? It seems that it is much easier to purchase movies on my iMac and then they show up in the library for that computer on my Apple TV - but you have to wait for the movie to complete the download before you can watch it - sometimes inconvenient.
So, following a purchase of a movie on my Apple TV what is the easiest way to download that purchased move to my iTunes library so I can also watch it on the computer or my iOS devices?
SOLVED: Looked at post labeled "Movie purchases in iCloud" and received my answer. Movie now downloading into my iTunes library.
Message was edited by: JHiTunes

Thanks - I understand this in principle - but still think it should be up to the user.
If my Apple TV glitches and I lose a bunch of tv shows, its not the end of the world.
If I have no room on my computer for a large powerpoint presentation for work because my hard drive is full of Simpson episodes, it is.
Not giving the user the option not to have gig upon gigs sent to his computer is very.... well, Gatesian.

How do i move a movie purchased with apple tv to my iPad

How do i move a movie purchased with apple tv to my iPad

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

Highlight the movie, go to iTunes menu ADVANCED and select create iPad and AppleTV version.

Movie purchased from iTunes no longer sync's to Apple TV/iPhone

I purchased the movie Iron Man awhile back, I was able to watch it via my Apple TV once, I don't sync, I stream. I was also able to sync it to my iPhone. I am un-able to do both now, the movie is still in iTunes and is only watchable via the computer. When the iPhone is connected, I place a check mark next to the movie to add and nothing (Yes, there is enough storage space), in the Apple TV Movie menu the movie does not show up in the list, but others I have purchased do. Please help.

i have 2 movies in itunes listed in the movies tab in itunes and it's showing up in the movies tab in the iphone tab as well but after i sync it, i still don't have the 2 movies show up on my iphone after i sync and disconnect the USB cable. i checked to make sure the check mark is checked for the 2 movies and also i have check mark for all movies and have it checked for individual movies but it still will not show up on my iphone. I actually have 4 movies and 2 are showing up on my iphone. the format is mpeg 4. it should move to the iphone but i tried so many times to sync it. i have done the drag into the genius tab but it won't let me drag directly onto the iphone icon in itunes. i don't know why the movies won't move onto the iphone. i have plenty of space on my iphone. any ideas what i need to do? i believe the movies are in the itunes library.

I purchased a Shakira movie (HD). I watch it OK in my PC, but when trying to watch it in my TV using Apple TV I get an endless rolling wheel. I can watch other Apple Store movies with no problem. Any ideas of what's going on?

I purchased a Shakira movie (HD). I watch it OK in my PC, but when trying to watch it in my TV using Apple TV I get an endless rolling wheel. I can watch other Apple Store movies with no problem. Any idea of what's going on?

Welcome to the Apple Community.
Try repopulating iTunes with the problematic files.

Movies purchased on gen2 apple tv dont show up on gen1 movie list

All movies purchased on gen 1 apple tv show up on gen 2, but movie purchased on gen 2 does not show up on gen 1.
Frustrating! Any ideas or advice appreciated.

check out the main thread
https://discussions.apple.com/message/25515427#25515427

Apple TV Movie Purchases Playback Support

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