Apple TV Netflix streaming issues

July 9, 2014
This is a comment for those having problems with Netflix
I have AppleTV and Netflix.
Issue 1: After recent Apple automatic update I received error message for two days. Could not access programming.
I called Netflix support. First person I talked to told me to contact my WiFi service provider. Knowing how my service provider (Cox) operates, I didn't bother.
Next day I called back to Netflix, this time I got the right person. Gave me couple instructions, five minutes later, everything working. I did have to re-register my PW but the support person made it easy.
Issue 2: I don't need captions but wife does. Always had problem with captions out of sync or fade away -- useless. Recently I connected cable from router to ethernet connection on AppleTV. Works perfect. No problem. I have Cox tier 2 WiFi which is 5Mbps. Works fine. No need to pay higher cost for higher tiers.

There is good news coming!
Technology experts are working on a movie storage system where YOU have physical possession of the movie.
This system stores the movie digitally on an optical disk system that will not be dependent upon a congested, complicated, and fragile network. Because all of the data is stored only a few feet from your television, all the bottlenecks are removed. Performance and reliability are virtually flawless.
Further, the system will not utilize any form of security codes, authentications, or passwords. Once the optical disc is purchased it can be moved around freely at will, and can even be lent or given to friends and neighbors with zero hassles.
And if you don't like the movie, you can sell it for close to your purchase price!

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Netflix streaming issues

Hello everybody, I have changed the DSN on my apple TV to 8.8.8.8 and I am still having issues streaming Netflix shows. Here's what happens:
1) I chose the episode of Prison break that I want to watch
2) It takes 5-10 minutes of watching the circle of life or(death?) turn and turn and yes...turn before the episode begins.
3) Finally I'm about 4-8 seconds into the episode and getting super comfortable when all of the sudden, the episode just quits and puts me back into the netflix/prison break lobby.
4) After this happens, I restart the episode from the beginning and skip past the first 20 seconds of the episode. Fortunately this works 1/3 of the time!!!
I must say that I LOVE apple products and I will continue to be an apple lover, however, I am annoyed with the netflix aspect of the apple TV. I also dislike the photo streaming because that takes a bit too long, but I'm not concerned with that right now. Please let me know if you have found a solution to this.
Peace out.

I have found a solution to the apple tv / netflix problem. You will need to uplug the power cable and the hdmi from the back of the atv2 unit. Then locate a cinder block or large block of wood, saftey glasses and a 2-3 pound sledge hammer.......
I wish someone would find a solution to this problem of netflix pausing every two minutes. I want to throw the atv2 unit like a discus down our street sometimes. We are an all apple family and love, rant and rave about our mac book , imacs ,ipads and iphones. I think apple needs to try a little harder to help on this one!!!!

FIOS Quantum- Netflix Streaming Issues

Setup: Actiontec Rev I Router: 50 foot Cat5 cable to Roku XDS device. Speed test always indicates 50MBS download speed.
Netflix streaming has always worked but quality level varies and rebuffering and downgrading usually occurs. I'm often able to start out with 4 dots (highest streaming rate and quality) but often rebuffer and downgrade to 3 or 2 dots. With Roku set to debug, the stream speed is dropping when this occurs.
Amazon seems fine or, at least, much better.
I assigned the Static DNS address recommended by Roku. No help.
Any ideas?

If you're have issues this evening, it's probably due to reasons like below. I'm impressed with how high the latency is at the last ALTER.NET hop given that it's within Verizon's network.
WinMTR Statistics
WinMTR statistics
Host
Sent
Recv
Best
Avrg
Wrst
Last
192.168.0.1
0
275
275
0
0
1
0
L100.PITBPA-VFTTP-33.verizon-gni.net
0
275
275
2
4
31
4
G0-1-0-5.PITBPA-LCR-21.verizon-gni.net
0
275
275
2
5
12
5
xe-15-1-0-0.RES-BB-RTR1.verizon-gni.net
0
275
275
7
11
65
8
0.xe-5-3-0.BR1.IAD8.ALTER.NET
1
267
265
35
46
135
47
ae16.edge1.washingtondc12.level3.net
13
178
155
55
66
97
66
vl-3601-ve-225.ebr2.Washington12.Level3.net
0
275
275
53
62
75
65
ae-2-52.edge2.Washington12.Level3.net
1
271
270
251
300
354
298
4.26.6.198
5
235
225
110
118
127
115
ipv4_1.lagg0.c050.iad001.ix.nflxvideo.net
6
225
213
111
117
126
121

Apple TV Netflix Streaming & Other errors

Okay So I got Apple TV for Christmas. But Ive been experiencing very frustrating and upsetting problems. The following problems are very CRITICAL.
1. NETFLIX STREAMING
One of the featured abilities of Apple TV was Netflix Streaming. At first I loved using it, but then I started noticing problems. Half the time I played a netflix video... the video would pause and buffer every few seconds. Time after Time I have to deal with this. And its not my internet connection, because my PS3 can stream Netflix no problem. This is the MOST FRUSTRATING THING ABOUT APPLE TV. A Deal Breaker. I use my PS3 now for Netflix, because I refuse to watch a movie or tv show and have to deal with pausing every few seconds. It ruins watching the show. YOU NEED TO FIX THIS ASAP!
2. Error Cannot Connect To Netflix
Why is it one of the flagship features of Netflix has such a terminal error. Every week or so I have to disconnect (only found out this solution by googling this problem on the net otherwise I would of never found out how to fix Netflix on Apple TV) Apple TV, wait 10 - 15 seconds, reconnect, wait for it to load, and hope I dont get that ' Cannot Connect to Netflix Error". People say it may be netflix but its not. Apple TV cant access Netflix but yet my PS3, iPad, and iPhone can. Apple Please fix this.
THESE 2 PROBLEMS NEED TO BE FIXED ASAP. THEY HAVE BEEN GOING ON FOR MONTH WITH NOT A PATCH TO FIX IT. I didnt get Google TV, Boxee, etc. because I wanted Apple TV. Please dont make me regret my choice.
And the following are secondary concerns:
1. Please allow us to access our Youtube Subscriptions and Favorites faster on Apple TV.
Everytime I select Youtube to watch my subscriptions and favorites ... I have to go through menus to do so. Can they not pop up as soon as Select Youtube. My accounts already on there just let it pop up on the first menu.
2. Apps. Please include apps for Apple TV.
Apps where we can access Hulu, do skype chats, allow for keyboard integration. Allow us to do more with it.
Apple please fix these errors otherwise I have to stop recommending Apple TV and become a Detractor of the product and its support.

To Apple and Netflix,
I have recently purchased 2 Apple TV devices and a Roku XDS and subscribed to Netflix.
The problem I'm having, along with many others in the various forums, is that Netflix is accessed and "Suggestions" and "Previously Viewed" items show up but when I attempt to play a selected item I get a message on screen showing "error 112" and no streaming occurs.
The ATV refers customers to Netflix and Netflix refers customers back to Apple. Which of course isn't a fruitful solution.
Having no email contact for Netflix isn't helpful either. After contacting them on the phone they would not generate a ticket number and would not log my complaint as the system can't record referrals to Apple. They also do not have employee identifiers so you only get a first name of the service representative, I can only assume Netflix wants no record of customer complaints and wants to wear you down by waiting on the phone. Apple support is almost as daunting. You better have your serial number handy or you are going nowhere. So if you are at work and trying to contact support… Good luck.
My equipment:
Zoom DOCSIS 3.0 cable modem
Airport Extreme 802.11n
Charter HSI Plus 2Mbps Up / 20Mbps Down
2 ea. Apple TV 2nd gen
1 ea. Roku XDS
As a veteran film and TV post production engineer in Burbank, CA, I am a methodical trouble shooter and well versed in negotiating software and hardware from diverse products. I quickly determine my internet connection is solid and bandwidth is adequate (typically between 20 to 30Mbps and in the later hours up to 75Mbps). I check that other streaming channels on that device are functioning properly such as "Radio" and "YouTube". I can stream Netflix from the Roku. I can even stream Netflix from my second Apple TV device. But the other Apple TV continues to exhibit the same symptom "error 112". I can usually get around the problem with a couple of hard reboots of the Apple TV, but not always. The problem is not confined to one ATV, either device may exhibit "error112".
I will also be posting this open letter on Amazon and Facebook and hope to post your response and solution as well.

Netflix streaming issues on Macbook?

2-month old macbook, OS X. just signed up for netflix streaming. downloaded msft silverlight software. rebooted. netflix wont load movie further than 4%.
netflix call center - "try again later we're too busy" and hangs up. seriously.
tried on both safari (5.0.4) and chrome (11.0.696.71)
It's not an internet connectivity or speed issue, I stream video all the time and it is fast and good quality.
help?

Having the same issue. Tried everything and nothing has changed. :[

Netflix Streaming Issue on ISA550

A newbie here, sorry,
Netflix doesnt stream on android or apple tablets, blu-ray players or Apple TV, but does stream on computers. is there a port to open or something?
Netflix support is a joke. they say it doesnt stream over any ports, it streams over the internet..... and my speed needs to be at least API1.5... really??
Thanks in advance

I'm not in front of an ISA at this point, but as soon as I am I'll respond on the logging question.
In the interim, I do have some questions. One thing to keep in mind is that with the vast differences in OS and apps, it's still very possible that laptops work and tablets don't and the issue is still in the network even though they're going over the same mediums.
Thanks for the detail on the current network. I have concerns that you may have double or possibly triple NAT/PAT'ing going on here. When you mentioned WAPs being plugged into your switch, are those WAPs handing out IPs or are they more like LWAPs just handing out IPs from the ISA?
What might be helpful here is if you can mask all the IPs for all the devices but still provide what is currently configured using public and private IPs. An example might be replacing 192.168.x.x with 10.1.x.x for private IPs and I like to use 1.1.1.1 and 2.2.2.1 for Public IPs. Using this kind of methodology, would you mind providing IP Address and subnet masks for each interface of each device (router, firewall, switch, WAP(s), PC, laptop, tablet, etc.)?
Sent from Cisco Technical Support iPhone App

Apple TV video streaming issue with EA4500

I am facing issues with my router EA4500 and my apple TV. When I am watching a video from my itunes library at my PC, sometimes stop palying waiting to receive data. Is that a way to conect my apple tv to my router to prioritize this video streaming from my PC to apple TV? Can someone help me? Do you have the port list for Apple TV?

I'm sorry if I confused you! Regarding the firmware version you currently have (2.0.37.131047) it shows that you are using the Classic firmware in which we would suggest that you upgrade it using the Linksys Smart Wi-Fi Firmware. This Linksys Smart Wifi uses the latest firmware for your router that might help you fixed your problem. Click this link below where you can download the new firmware for yor
router. http://homesupport.cisco.com/en-us/support/routers/EA4500----Can you tell me what version of apple tv you have? If your Apple Tv happens to be dual band then I would suggest that you connect to the 5ghz network because it can give you better video streaming capability. Yes you can choose which device you want to connect to the 2.4 or 5 ghz as long that device/s is dual band.

Further Apple TV / Photo Streaming Issues..?

Hi Folks
I seem to have had ongoing issues with my Apple TV since the day I got it, but have just kind of soldiered on and ignored them. From a quick perusal of these forums it seems like others have experienced similar problems, but I've yet to find a resolution.
Whilst I can view selected libraries streamed to the Apple TV from my iMac, it's always been hit-and-miss as to whether they will appear as part of the screensaver. On the odd occasion that the DID appear it was almost always as a simple slideshow. Once or twice they appeared as Floating Pictures (which is my preference) but I've never been able to DELIBERATELY set this up; it's always been a fluke and I've never known how I've activated it. Oddly, the Apple TV has never – until now – had a problem with displaying Album Art as Floating Pictures.
However, now I don't seem to be able to view anything as a screensaver apart from the default Apple Photos, and that includes Album Art.
Whilst it's nice to look at random pictures of flowers and the like, it's not really what I want...
I did wonder whether by simply copying the desired photos and/or albums directly to the Apple TV I could get around the problem, but I don't seem to have that option in iTunes, despite what iTunes Help tells me.
I'm beginning to get a bit despondent about this now (although it could be the effects of yesterday's festivities..!) and would really appreciate any help, tips or suggestions.
Cheers!

The selection for sync/stream library is done in iTunes.
Changing the sync library will delete content already on AppleTV giving a clean slate for a new sync.
You may need to remove the current streaming option in iTunes - right click on AppleTV and choose Turn Off Streaming.
Now check AppleTV Settings>Computers.
The top entry is usually the sync computer, if greyed out it isn't set up or avaialble.
If the stream iTunes library is still listed highlight it and remove it via AppleTV.
Then go to the top and choose to add the library as a sync library. You'll need to enter a 5 digit code in iTunes again - this library will automatically sync stuff, so you may want to select custom sync to narrow down what you want to copy over.
Stuff not synced will also stream from this library when iTunes is running.

Apple TV Buffering/Streaming Issues

First off, I have multiple Apple TV devices in my home. Over the past week, I have been having buffering issues on movies and TV shows purchased. Everything is hard wired ethernet. In addition, I have download speeds of 42MBS. It's only on Apple TV that I have the issues. I have tried the same movies on all devices. Anyone else having this issue?

I too am having issues with ATV after moving to MacOS 10.10
Here are some things I have noticed.
When ATV is sharing from an iTunes computer, streaming buffer will end shortly after
screen saver activates
or the screen goes to sleep
or if the iTunes window is not the front window
or the iTunes window is collapsed
The work around is to disable screen saver and any sleep modes, have the iTunes window active, and don't use the mac for anything else.
When streaming from the Mac to the ATV, music and movies will also have many start and stops too them.
My conclusion is that using a ATV may not be the best choice for music or movie playback. Good thing I have my DVD player

Apple 3.01 Streaming Issues. Why?

Just did a scientific experiment:
Setup: iMac Core Duo with 2 gigs ram. Connected by 802.11G (no N on the non core2duo). iTunes library is stored on external 1Tb drive over USB2. 80 gigs of music. Apple TV 3.01 40 gig connected to DLINK 802.11 G/N router by ethernet 100. only 10 gigs of music on Apple TV. The other 22gigs are photos.
Apple TV as it first sat today:
Apple TV harddrive is COMPLETELY full. Tried the Apple TV as it stood to stream music. Waited 2 minutes for song. Gave up waiting after screen saved kicked in.
Restored to factory Apple TV 2.0
Apple TV hard drive erased. Streamed music within 10 seconds. 1 skip during 2 hours of play, otherwise, no problems.
Updated to Apple 3.01
Apple TV hard drive still empty. Waited 2 minutes for song. Gave up waiting after screen saver kicked in.
Constants: Network Connection. Internet usage on iMac. iTunes Version (9.02). Applications running on iMac. Physical Connections on both iMac and AppleTV. iMac distance to router.
Variables: AppleTV hard drive content. AppleTV Operating System Version.
Conclusion? Apple TV streaming is not as good in 3.01 as 2.0
WHY?!?!?!?!

I was going to add, in all three steps, the Library is Primary (Winston's Nomenclature).
Also, in all three cases, the library was custom synced. steps 2 and 3 I had custom synced, but turned off everything (so I didn't need to wait for anything to sync)
Also, in all setups, the Apple TV is connected to a CRT HDTV by Component Cable
Message was edited by: Bixmen

Netflix Streaming Issue Overseas

I have a new MacBook Pro with OS X Lion running. I recently converted to the world of Mac and can barely find my way around the computer to try and fix my current issue, which is:
When I try to play a video on Netflix it reaches 98% and then stops, saying it gas an error code N8156-6023. I am stationed overseas in Italy, and so I use the HMA! Pro VPN to get US websites. It works fine on my iPhone (using the VPN), so I think it's just a Mac issue. I've tried lots of suggestions, but none of them work and/or I simpy don't understand them... Can anyone help with a new-user-friendly set of instructions on this issue?

Try deleting this file, then restart Safari. I ran into a similar issue here in the US.
/Library/Application Support/Microsoft/PlayReady/mspr.hds
You didn't give many details about your system, but I am assuming that you have all of the software updates installed and that you are running a reasonably current version of Microsoft Silverlight that is required for Netflix. I believe the current version is 5.1...) You can check your version here.
http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

Linksys WRT160Nv3 to Sony BDP-BX57 Netflix streaming issues

Everything is fine when the blu ray is wired to the router
When I set up on the wireless network, it loses connection or times out in the middle of the movie
says there is a connection error, then sometimes it won't let me connect.
is there a way to tweak the settings in the router.. i saw somewhere about changing the mtu to 1365?
please help
already downloaded the version3 12/2010 firmware update for the router

Don't meddle with the MTU anymore since it works fine on wired. On the wireless tab of the setup page there should be a setting for the channel. Try switching to the other ones and see if it holds your connection. If not let us know so we can suggest more.
"Sometimes your knight in shining armor is just a retard in tin foil.."-ARCHANGEL_06

Apple TV started having streaming issues with Netflix

Several days ago my Apple TV is no longer providing consistent streaming throught Netflix. Before that, I had great streaming through all content for many months.
Issues, configuration and some actions already taken:
Video quality starts suffering, then some pauses/buffering begins.
I have tried the same Netflix account, content and network to trace the issue and found out through my Macbook Air and iPad and the streaming is excellent.
My Apple TV is connected to my ISP through an Ethernet cable at 200 Mbps (tested @ Speedtest.net)
I already restarted several times, and restored once my Apple TV.
Software is updated since it became available.
Yesterday, I found a post which recommended to manually setup my DNS to 008.008.008.008 which I did and worked great at that time, but todays problems are back with that fixed DNS and with Auto setup.
I hove someone here can help me with some further advice, or perhaps Apple very soon releases a fix. Seems that the latest update improved Airplay consistency to deliver both video and audio and not only video, but might have broken Netflix streaming.
Thanks in advance.

Yes, I'm having the exact same issue since the latest update. I thought it was my internet connection but it worked perfectly fine in my ipad and macbook air.
I also have 2 Apple TV's and the problem is in both of them. I really hope apple fixes this issue ASAP.
In the meantime, if you wanna watch your netflix content on your apple tv with good streaming and you have an iPad/iPhone with netflix on it. I recommend Airplay mirroring the iOS device and then opening netflix, it will airplay the video content and the iphone/ipad screen will function as a remote control with all the settings and stuff...its kinda cool...the only bad thing is that you can't turn off the iPad/iPhone screen or it will pause the movie.
i hope this works for you while apple fixes this issue.

Apple tv streaming issues with netflix

Can anyone help ?
I have also used my apple tv for using my netflix streaming, for some reason i can access all the movies but when i click to watch them it states an error has occurred. I have now started using my wii u to access netflix and i have no issues. I havent changed any settings on my apple tv.

Yes, I'm having the exact same issue since the latest update. I thought it was my internet connection but it worked perfectly fine in my ipad and macbook air.
I also have 2 Apple TV's and the problem is in both of them. I really hope apple fixes this issue ASAP.
In the meantime, if you wanna watch your netflix content on your apple tv with good streaming and you have an iPad/iPhone with netflix on it. I recommend Airplay mirroring the iOS device and then opening netflix, it will airplay the video content and the iphone/ipad screen will function as a remote control with all the settings and stuff...its kinda cool...the only bad thing is that you can't turn off the iPad/iPhone screen or it will pause the movie.
i hope this works for you while apple fixes this issue.

New Apple TV and Netflix streaming

Hi,
I have an "legacy" Apple TV running with iTunes 8.x
and am interested in getting the new Apple TV to give me
Netflix streaming access. (So I would have 2 Apple TVs
running in my media room).
So, question is -- do I need to upgrade iTunes to v10
to get Netflix streaming support on the new Apple TV?
Or do I need iTunes10 for the new Apple TV, regardless?
I've been hesitant to upgrade iTunes as I have had problems
with upgrades in the past (playlists disappearing, AppleTV disappearing,
etc.) I have also seen several postings with people having
issues with legacy Apple TV when upgrading to iTunes 10.
Thanks,
Kevin

Winston, you seem to be very knowledgable in the tv arena.
Maybe you can help me. My tv stopped connecting or is failing to connect to the itunes store. This occurred yesterday, for no apparent reason. There was absolutely no changes done on my end. I did query apple in regard to a movie that I rented that never appeared, but that was it.
All connectivity is working fine, I can podcast, listen to music, watch previews etc., I just cannot rent or download a movie, as it cannot connect to itunes store. I have deauthorised and reauthorised via itunes 10, and all seems OK, I can sync between itunes and my existing tv, but can no longer download movies or TV shows, as it seems to fail on handshake or authority or something...
Any leads would be greatly appreciated, as I have rented two movies, which I have been billed for, and they have been downloaded, just can't watch them...
Thanks,
Michael.

Apple TV Netflix streaming issues

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