Apple TV Netflix Streaming & Other errors
Okay So I got Apple TV for Christmas. But Ive been experiencing very frustrating and upsetting problems. The following problems are very CRITICAL.
1. NETFLIX STREAMING
One of the featured abilities of Apple TV was Netflix Streaming. At first I loved using it, but then I started noticing problems. Half the time I played a netflix video... the video would pause and buffer every few seconds. Time after Time I have to deal with this. And its not my internet connection, because my PS3 can stream Netflix no problem. This is the MOST FRUSTRATING THING ABOUT APPLE TV. A Deal Breaker. I use my PS3 now for Netflix, because I refuse to watch a movie or tv show and have to deal with pausing every few seconds. It ruins watching the show. YOU NEED TO FIX THIS ASAP!
2. Error Cannot Connect To Netflix
Why is it one of the flagship features of Netflix has such a terminal error. Every week or so I have to disconnect (only found out this solution by googling this problem on the net otherwise I would of never found out how to fix Netflix on Apple TV) Apple TV, wait 10 - 15 seconds, reconnect, wait for it to load, and hope I dont get that ' Cannot Connect to Netflix Error". People say it may be netflix but its not. Apple TV cant access Netflix but yet my PS3, iPad, and iPhone can. Apple Please fix this.
THESE 2 PROBLEMS NEED TO BE FIXED ASAP. THEY HAVE BEEN GOING ON FOR MONTH WITH NOT A PATCH TO FIX IT. I didnt get Google TV, Boxee, etc. because I wanted Apple TV. Please dont make me regret my choice.
And the following are secondary concerns:
1. Please allow us to access our Youtube Subscriptions and Favorites faster on Apple TV.
Everytime I select Youtube to watch my subscriptions and favorites ... I have to go through menus to do so. Can they not pop up as soon as Select Youtube. My accounts already on there just let it pop up on the first menu.
2. Apps. Please include apps for Apple TV.
Apps where we can access Hulu, do skype chats, allow for keyboard integration. Allow us to do more with it.
Apple please fix these errors otherwise I have to stop recommending Apple TV and become a Detractor of the product and its support.
To Apple and Netflix,
I have recently purchased 2 Apple TV devices and a Roku XDS and subscribed to Netflix.
The problem I'm having, along with many others in the various forums, is that Netflix is accessed and "Suggestions" and "Previously Viewed" items show up but when I attempt to play a selected item I get a message on screen showing "error 112" and no streaming occurs.
The ATV refers customers to Netflix and Netflix refers customers back to Apple. Which of course isn't a fruitful solution.
Having no email contact for Netflix isn't helpful either. After contacting them on the phone they would not generate a ticket number and would not log my complaint as the system can't record referrals to Apple. They also do not have employee identifiers so you only get a first name of the service representative, I can only assume Netflix wants no record of customer complaints and wants to wear you down by waiting on the phone. Apple support is almost as daunting. You better have your serial number handy or you are going nowhere. So if you are at work and trying to contact support… Good luck.
My equipment:
Zoom DOCSIS 3.0 cable modem
Airport Extreme 802.11n
Charter HSI Plus 2Mbps Up / 20Mbps Down
2 ea. Apple TV 2nd gen
1 ea. Roku XDS
As a veteran film and TV post production engineer in Burbank, CA, I am a methodical trouble shooter and well versed in negotiating software and hardware from diverse products. I quickly determine my internet connection is solid and bandwidth is adequate (typically between 20 to 30Mbps and in the later hours up to 75Mbps). I check that other streaming channels on that device are functioning properly such as "Radio" and "YouTube". I can stream Netflix from the Roku. I can even stream Netflix from my second Apple TV device. But the other Apple TV continues to exhibit the same symptom "error 112". I can usually get around the problem with a couple of hard reboots of the Apple TV, but not always. The problem is not confined to one ATV, either device may exhibit "error112".
I will also be posting this open letter on Amazon and Facebook and hope to post your response and solution as well.
Similar Messages
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Apple TV Netflix streaming issues
July 9, 2014
This is a comment for those having problems with Netflix
I have AppleTV and Netflix.
Issue 1: After recent Apple automatic update I received error message for two days. Could not access programming.
I called Netflix support. First person I talked to told me to contact my WiFi service provider. Knowing how my service provider (Cox) operates, I didn't bother.
Next day I called back to Netflix, this time I got the right person. Gave me couple instructions, five minutes later, everything working. I did have to re-register my PW but the support person made it easy.
Issue 2: I don't need captions but wife does. Always had problem with captions out of sync or fade away -- useless. Recently I connected cable from router to ethernet connection on AppleTV. Works perfect. No problem. I have Cox tier 2 WiFi which is 5Mbps. Works fine. No need to pay higher cost for higher tiers.There is good news coming!
Technology experts are working on a movie storage system where YOU have physical possession of the movie.
This system stores the movie digitally on an optical disk system that will not be dependent upon a congested, complicated, and fragile network. Because all of the data is stored only a few feet from your television, all the bottlenecks are removed. Performance and reliability are virtually flawless.
Further, the system will not utilize any form of security codes, authentications, or passwords. Once the optical disc is purchased it can be moved around freely at will, and can even be lent or given to friends and neighbors with zero hassles.
And if you don't like the movie, you can sell it for close to your purchase price! -
Netflix streaming gives Error Code: S7363-1261-FFFFD000
MacBook Pro OSX Yosemite 10.10 (14A389), patched to current on all software (which may be the problem). Safari v. 8.0 (10600.1.25) with Silverlight plug-in 5.1.30514.0.
The only symptom (so far) is that Netflix refuses to play streaming video saying the device has a hardware problem. (The full error from Netflix is "Whoops, Something went wrong... Your device has a hardware issue which is preventing Premium Video Playback. Contact Apple Support for more information." And at the bottom of the window, Error Code: S7363-1261-FFFFD000.) Since nothing else seems to be affected, I'm betting on the Silverlight plug-in for Safari rather than an actual hardware problem.
Prior to installing Yosemite, I had no problem with Netflix. During the installation, I turned on File Vault. Thinking that might be causing Silverlight some heartburn, I disabled File Vault and decrypted the drive. No change.
My girlfriend has an identical MacBook Pro, running the same OS revision on the same network and is not having this problem. (This is what prompted me to turn off File Vault, since she did not turn that feature on when upgrading to Yosemite.) We have the same security software (e-Set) and the only other software differences I know of are that she does not have Pages or Keynote installed (they came with my Mac when I bought it, but when she bought hers they weren't bundling those programs into OSX). Since there was just an update to Pages, that install could have caused a conflict, though it seems unlikely. I only meniton it because it is a difference between the Macbook that works, and the one that doesn't.
Youtube and other sites using Flash don't appear to be affected, but I don't know of another site that uses Silverlight, so I can't test that. I've tried all the usual generic fixes, and so far nothing has resolved the problem. So (a) has anyone else encountered this, and (b) did you resolve it?I believe I know why everyone is having this issue. If you go to your Apple menu and click "About This Mac" I bet everyone who has this issue will find that your serial number will not be present in the about window. In order to view HTML5 video I believe it's a requirement to identify a computer by its unique number.
In this case the hardwares serial number. I believe the question you may be asking yourself is; why does my computer not have a serial number? That's a really good question. Things you might ask yourself; have I recently done a PRAM reset? Perhaps even a SMC reset? Who knows why but here's a solution to the problem. You can go to the Apple store and have them enter your serial number in using a piece of software they use or you can do it yourself. If you want to do it yourself you'll need to download this Apple part number 063-7137-A. If you do a search on the web you'll likely find a place to download it. I'd post a link here but I'm pretty sure Apple would get a bit upset. Once you've downloaded that file you'll want to burn it to a CD or if you're crafty enough you can also burn it to a USB flash drive. After you've done one of those you'll want to boot to the CD/USB and follow the simple instructions. I would take a picture of your serial number off the bottom of your Mac so that you'll be able to see it easier when it prompts to enter it.
I hope this helps. -
Why doesn't netflix stream on my apple tv when I can stream it on my macbook?
Why can't I stream netflix on my apple tv when it works fine on my macbook? I get error msgs and sometimes it says netflix isn't available. I've tried resetting and it doesn't work. Makes me want to throw the **** apple tv out the window. I got the apple tv because streaming through the blu ray was slow and now apple tv isn't working. Why does it seem like each device works differently when streaming netflix?
Hi Greg,
Are you using the Appl TV connected to the internet using wifi?
If so, try checking the DNS configuration on the Apple TV. It should be equal to the configuration on your wifi router. In my case it solved the problem.
Good luck.
Marco -
I have an early apple tv. Will it support netflix streaming? Netflix does not show on the internet tab on the AppleTV display.
Will my current appletv connect to icloud services, synch, etc.?
Also, what is the size of the current appleTV's hard drive?1. No to NetFlix and ATV1
2. If you mean your ATV1, no.
3. If you mean your ATV1, there are more than one hard drive size. If you mean the new ATV2, it doesn't have a hard drive. -
Netflix streaming from iPad to hgtv via VGA cable not working. Message says to turn off mirroring in airplay, but I don't know what that is or how to turn it off. Any help?
Try resetting the iPad (hold the home and power buttons down until the Apple logo appears).
Barry -
New Apple TV and Netflix streaming
Hi,
I have an "legacy" Apple TV running with iTunes 8.x
and am interested in getting the new Apple TV to give me
Netflix streaming access. (So I would have 2 Apple TVs
running in my media room).
So, question is -- do I need to upgrade iTunes to v10
to get Netflix streaming support on the new Apple TV?
Or do I need iTunes10 for the new Apple TV, regardless?
I've been hesitant to upgrade iTunes as I have had problems
with upgrades in the past (playlists disappearing, AppleTV disappearing,
etc.) I have also seen several postings with people having
issues with legacy Apple TV when upgrading to iTunes 10.
Thanks,
KevinWinston, you seem to be very knowledgable in the tv arena.
Maybe you can help me. My tv stopped connecting or is failing to connect to the itunes store. This occurred yesterday, for no apparent reason. There was absolutely no changes done on my end. I did query apple in regard to a movie that I rented that never appeared, but that was it.
All connectivity is working fine, I can podcast, listen to music, watch previews etc., I just cannot rent or download a movie, as it cannot connect to itunes store. I have deauthorised and reauthorised via itunes 10, and all seems OK, I can sync between itunes and my existing tv, but can no longer download movies or TV shows, as it seems to fail on handshake or authority or something...
Any leads would be greatly appreciated, as I have rented two movies, which I have been billed for, and they have been downloaded, just can't watch them...
Thanks,
Michael. -
No sound on some Netflix streaming on apple tv?
I sometimes, can't get audio on Netflix streaming using apple tv2. But, the audio comes through using my iPad 1. I'M using century links 2 wire router.
Any help out there?I didn't think Netflix was airplay compatible as it's natively on the ATV.
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I am having trouble downloading anything from hulu plus and netflix on my Apple TV. It says error has occurred during download try again later. I have unplugged and re plugged and nothing has changed
What is your connection via speedtest.net ?
Check istumbler or netstumbler to verify network interference
Make sure DNS is set correctly (settings - general - network - configure DNS - automatic) -
How can I stream other audio e.g. radio through my Apple TV
Hi,
I have a iMac (in den) and an Apple TV (in lounge connected to hifi). I can of course stream my iTune slibrary through my apple TV and in to my hifi in the living room, but how can I stream other audio (e.g. a radio station) I am listening to on my iMac but want to listen to in my living room?
Any ideas?Hi, that did work, but I can't though seem to play them both at the same time. I can stream the audio eg radio station through my Apple TV, but it cuts out my iMac speakers so eitehr one or the other.
Any way to do both same time?
Cheers, and thanks -
Just hooked up my Apple tv. Got Netflix and other apps to work, but when I use the radio app, it tells me it can't connect to the default server. What should I do?
Anybody? Just installed my new ATV and everytime I go select a radio station it spins and spins and spins - then when I go back to th emenu and then back into the radio to try again I get "Could not connect to "DEFAULT_SERVER" seems pretty specific!? I had no such problems with my ATV v1 I just ebayed!!
PS. I am logged in with correct ID and can acces pretty much everything else -
How can I get my apple tv to stream my music from iTunes Match
How can I get my apple tv to stream my music from iTunes Match
am already a subscriber of ITunes Match and all my collection has been matched but it will not stream to AppleTV how can I correct this error all I am getting is the whirling wheel
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Using Multiple Apple TVs to stream iTunes Music
Hey there All,
I'm considering using multiple(at least 2) Apple TVs to stream iTunes content around my home. The layout is ranch style and I'd like to put 1 in my Media room where I have my main HT set-up and another in the dining area. Will I be able to have these act like Airport Express units and have same music playing on both, if both are on? I'm considering this as I often entertain and am looking for an inexpensive solution to a Crestron or Sonos system and I'd also like to be able to move 1 Apple TV unit to a different location like the Deck in the Summer & just connect my old boombox with RCA inputs.
TIA for any assistance or suggestions.Hey there BCFind,
Thanks for your response and good wishes. I've tried a couple of AE stations with limited success(dropping connection--still have them, any thoughts there? I'd appreciate them) and I would like to have the video option, have over 100 DVD rips stored on my iMac CD's external drive that play through iTunes(converted to H.264), a Netflix sub and we love the Jazz stations on iTunes radio. I use my 1st gen iPod Touch and Apple's Remote app with my iMac for music in my bedroom/office but, we'd like to occasionally also eat & watch a movie together as well have the music, get a 2 for 1-- music for entertaining and movies for the family. So, the original question... you're saying 2 ATVs will play the same music if both are on, in the same way that the Airport Express does?
Your set-up seems sweet. Thanks again. -
Hi ,
I acquired an Apple TV (Gen3) a couple of days ago.
The Apple TV seems to be connected properly to WIFI (Good signal)
I watched streaming videos on Youtube and film trailers – the speed is ok.
I followed the protocol but, still, I cannot connect Itunes to the Apple tv.
These are the error messages:
On the TV : apple tv could not connect to library
In Itunes: An error occurred while connecting to the AirPlay device “Apple TV”. An unknown error occurred (-15000).
Please note that Apple TV doesn’t appear in the list of devices in Itune’s preferences menu.
The Home Share is enabled on both devices and I connected with the Same Apple ID on each device.
Airplay is on.
Ref Apple TV :
Apple tv: Model MD199HC/A
Serial number DY******RHN
apple tv software : 5.3(6105)
Imac: OS X version 10.8.4
I already tried to :
Unplug/plug modem and router
Test connectivity
Disable the Firewall
Re-enable the firewall with Itunes in the list of ‘allowed’ devices
Re-set Apple TV (3 times) + Up to date
Re-start Apple TV and computer several time
Itunes is up to date
Could you please help?
Many Thanks
Sylvie
<Edited By Host>Hi all,
Thanks for your comments.
In my knowledge, there isn't any security software active on my computer.
After re-setting my routeur several times, I finally swapped it against an Airport Time Capsule.
It solved the problem, however, I would be interested to know if a (less expensive) solution exists.
Sylvie -
Hi forum --
Several programs all stopped working at the same time and will only work (briefly) right after I've restarted my computer including:
- iTunes audio cd importing
- Lightroom video importing and playback
Netflix streaming (on both Safari and Chrome) won't work and Photoshop (CS4) won't open at all.
Videos work without a problem in: Quicktime, iMovie, Final Cut Pro, and Bridge CS4 and CS6. YouTube also works without a problem.
Maybe the problems are conincidence, but this seems like it is posisbly a software problem with my computer, not my programs.
I have tried reinstalling Ligthroom and resetting the preferences files but they don't help.
The only things that I can think of that happened is that I:
1. downloaded my own videos from my own YouTube acocunt after my external hard drive failed and maybe there was a virus?
2. I deleted some programs with "Clean My Mac 2" and maybe it deleted some crucial file someplace?
I am running a 2009 13" MacBook Pro with a 2.53 Ghz processor and 4 GB RAM and Mountain Lion (everything is up to date).
Thank you for any suggestions!I had problems with streaming until I changed the WiFi channel that I was using. The original one conflicted with my neighbor. After that, MOST of my streaming problems vanished. Occasionally, a movie would pause for more buffering and I eventually ran an ethernet cable from the Apple TV to my Apple Extreme (to eliminate the Wifi). I have not had a single problem since then (except to repair the drywall after running the ethernet from one floor to another). :-)
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