Apple TV no longer connecting to iTunes Store

Hi, recently (not sure exactly when) my Apple TV has stopped seeing the iTunes Store. It appears in iTunes on the iMac and syncs perfectly so I know it's network connected and I have no trouble connecting to the store from the iMac so I know the router is connecting to the internet correctly. I've made no changes to network configuration since it last worked so I'm a little stumped. Anyone else having problems or have any ideas?

Welcome to the  Discussion Forums.
Any other issues. Can you;
Watch You Tube, listen to internet radio or view internet based photo galleries.

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Can no longer connect to iTune store - "server is down" message

Suddenly I can no longer connect to iTune Store via my AppleTV
What should I do? Many thanks

Wait for the server to come back. If the server is down, then there is nothing you can do about it, and you must wait for apple to get the server back up and running.

Can no longer connect to Itunes store

I cannot connect to Itunes store. I have done everything that the Itunes support e-mail told me. I unblocked pop-ups, checked my firewall that Itunes was allowed, and checked my internet connection and still no Itunes. Itunes support has been no help other than 3 identical e-mails. Can someone please help? Get the feeling Apple doesn't like non-Mac customers.

Try running iTunes Diagnostics and pasting the output here.
What firewall software are you running on your computer? Try to set it up again or uninstall it (for testing purposes only).
Also, take a look at this Apple document -> iTunes: Advanced iTunes Store troubleshooting

Apple TV no longer connects to iTunes

For some time now, my Apple TV fails to connect to iTunes. I don't see it in the device list and the only thing that works is to disconnect from my account and then re-sync from scratch (which takes about 15 hours to synch 10GB of content). I've done this twice in the last two weeks. The Apple TV shows that it is connected to the network and shows a strong signal. It also shows that it should be connected to my iTunes library. Yet, after a few times, it just stops showing up and syncing. I've tried power cycling, but that no longer seems to work either. Is the machine fried? Do I need a new one after a few years of use? Or am I missing something? Thanks for all suggestions.

SL has affected a small number of tv users, as was the case with all previous system, itunes and tv updates, this will always occur, but in every case so far these numbers are not significant and tend to support an issue with the users specific set up rather than the updates themselves.
It would be impossible in practice to test all combinations of software and hardware with impending software releases. The fact that an update works at all is a testament to how well tested the software is. As a result an update may appear on the surface to be buggy, but in reality a contributing factor is causing your problem.
If there is nothing to fix, further Apple updates may well not resolve your problem, you need to be looking for a problem with your own set up.

Why is it that when i sign into apple i get "cannot connect to iTunes store"?

I have a problem and i need help. So my email address got hacked which is the same email i use for my apple ID. I got back the account and changed the email used for it and also the password and was succesfull. i was able to sign in and out on my pc but when i tried signing into anything on my ipad it will tell me "cannot connect to iTunes store" What should i do??

There are some troubleshooting steps here: http://support.apple.com/kb/ts1368.

HT4623 My IPad will no longer connect to Itunes store. I get error message "cannot connect to Itunes store".

When I try to connect my IPad to ITunes store, I get a message "cannot connect to ITunes store".

Hello, Darktowerfan1.
Thank you for visiting Apple Support Communities.
Here are a couple articles that I would recommend going through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Unable to use webpages or services that require cookies
http://support.apple.com/kb/TS4207
Cheers,
Jason H.

I synced my friends ipod to my itunes, and all our contact information switched around and now my apple ID won't connect to iTunes Store anymore. What happened?

After I synced my friend iPod to my iTunes, our information got all messed up. Any emails apple sent to me, she would receive and I got all the messages sent to her. Whenever I tried to use my apple ID to download an app or anything, the password wouldn't work even though I was using the correct email and password. So I restored my iPod and created a new apple ID, and now the ID works, but whenever I try to get an app, it says "Cannot connect to iTunes Store". What do I do to fix this?

Try the links on this page http://www.apple.com/support/appleid/

I can no longer connect to itunes store ot internet radio

I can no longer connect to the itunes store or internet radio. Internet connection is OK. Everything used to work just fine. I have uninstalled and reinstalled Itunes a couple of times with no luck. Itunes itself works fine. My download speed is around 20 Mbps. Why would Itunes radio suddenly be inaccessible?

Maybe check you are logged into your Apple ID.

All of a sudden I can no longer connect to iTunes store. There is no error message - it just hangs.

After 3 years of happily using iTunes store all of a sudden I can no longer connect. There is no error message, the attempted connection just hangs. Why?

I ran the iTunes diagnostic and got a positive result - I am, apparently, in contact with the Store. But I still cannot connect. I have carried out all ther suggested operations ... and still cannot connect! The diagnostics gave me the following report:
MicrosoftWindows Vista Home Premium Edition Service Pack 2 (Build 6002)
DellInc. Inspiron 530s
iTunes10.4.1.10
QuickTime7.7
FairPlay1.12.20
AppleApplication Support 2.0.1
iPodUpdater Library 10.0d2
CDDriver 2.2.0.1
CDDriver DLL 2.1.3.0
AppleMobile Device 3.4.1.2
AppleMobile Device Driver 1.57.0.0
Bonjour3.0.0.2 (333.2)
GracenoteSDK 1.9.1.485
GracenoteMusicID 1.9.1.102
GracenoteSubmit 1.9.1.133
GracenoteDSP 1.9.1.43
iTunesSerial Number 00C9ABD80C0C17E8
Currentuser is an administrator.
Thecurrent local date and time is 2011-09-16 09:59:06.
iTunesis not running in safe mode.
WebKitaccelerated compositing is enabled.
HDCPis not supported.
CoreMedia is supported.
VideoDisplay Information
AdvancedMicro Devices, Inc., ATI Radeon HD 2400 Pro
****External Plug-ins Information ****
Plug-inName:     ilikesidebarplugin.dll
Plug-inLoaded:     Yes
Plug-inVersion:     Unknown
Plug-inFile Version:     0.1.2.17
Plug-inPath:     C:\Program Files\iTunes\Plug-ins\ilikesidebarplugin.dll
GeniusID: 89d0032fba99eb83151c418c649bb3e6
iPodService10.4.1.10 is currently running.
iTunesHelper10.4.1.10 is currently running.
AppleMobile Device service 3.3.0.0 is currently running.
****Network Connectivity Tests ****
NetworkAdapter Information
AdapterName:     {185DA300-4391-4FBB-9BC2-AC4894001787}
Description:     Intel(R)82562V-2 10/100 Network Connection
IPAddress:     0.0.0.0
SubnetMask:     0.0.0.0
DefaultGateway:     0.0.0.0
DHCPEnabled:     Yes
DHCPServer:
LeaseObtained:     Thu Jan 01 01:00:00 1970
LeaseExpires:     Thu Jan 01 01:00:00 1970
DNSServers:
AdapterName:     {63090950-4731-4D95-89CB-57F1B6ABBACC}
Description:     Broadcom802.11g Netværkskort
IPAddress:     192.168.1.106
SubnetMask:     255.255.255.0
DefaultGateway:     192.168.1.1
DHCPEnabled:     Yes
DHCPServer:     192.168.1.1
LeaseObtained:     Fri Sep 16 01:34:21 2011
LeaseExpires:     Sat Sep 17 01:34:21 2011
DNSServers:     193.162.153.164
194.239.134.83
ActiveConnection:     LAN-forbindelse
Connected:     Yes
Online:          Yes
UsingModem:     No
UsingLAN:     Yes
UsingProxy:     No
SSL3.0 Support:     Enabled
TLS1.0 Support:     Enabled
FirewallInformation
Connectionattempt to Apple web site was successful.
Connectionattempt to browsing iTunes Store was successful.
Connectionattempt to purchasing from iTunes Store was successful.
Connectionattempt to iPhone activation server was successful.
Connectionattempt to firmware update server was successful.
Connectionattempt to Gracenote server was successful.
Lastsuccessful iTunes Store access was 2011-09-16 09:51:39.

My Kids can no longer connect to iTunes Store

It seems that after the latest security patch, my children can no longer connect to the iTunes store. It just hangs and never connects to the main page. They can view there account information, but when they try to connect to the main store...it hangs. I can log into the same machine and connect to the store immediately. I checked the Parental Controls and it seems fine, nothing changed.
Help, I have angry children who want to purchase music.

I don't know if this will help or not, but the same thing happened to my kids' macbook. I didn't have the parental settings on the iTunes store on, but I did have the settings on the Parental Controls for the MB enabled. Although I had 'unchecked' everything, I had to actually disable it for the kids to buy anything.
A pain, I know, but hopefully there's a work around for it. My kids itunes started that whenever we downloaded the last OSX security update. You can turn the settings off, have the kids download the music, then turn the settings back on. Like I say--a pain, but doable.
Hope this helps.

Why can I no longer connect to iTunes store? Error 301..

Suddenly I cannot connect to iTunes. No idea why, apparantly it's error '301'. No firewall changes were made and iTunes is still permitted..

Hello Josh,
I was researching what may be causing you to not be able to access the iTunes store, and found a couple of articles that may help you out. The first is an article named Can't connect to the iTunes Store found here http://support.apple.com/kb/TS1368. There are steps to try depending on the Operating System you are running.
Also there is a more Advanced troubleshooting article called iTunes: Advanced iTunes Store troubleshooting found here: http://support.apple.com/kb/TS3297 that may also help.
And if you havent already, a great troubleshooting set of steps would be to restart the computer, router and/or modem then retest.
All the best,
Sterling

My apple tv has lost connection with Itunes store. How can I fix this?

My Apple TV was working just fine, but now I cannot log into the Itunes store. I am using the correct login name and password. I can't access my music from Itunes Match.

Welcome to the Apple Community.
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

Can no longer connect with itunes store to watch movies. How come?

I have been using Apple TV to watch movies on my television set for several months with no problems. The last movie I watched was on Nov. 22/13, but since then every time I want to rent a movie, I am unable to access the itunes store. I get a message saying Unable to sign In and that I should try again later. I have tried about 15 times over 2 days and keep getting the same message. Oddly enough I can actually watch the preview of any movie, but when I go through the process of actually renting the movie, then I get the message that I am unable to access the itunes store. What is the solution? Same problem with NETFLIX.

Try running iTunes Diagnostics and pasting the output here.
What firewall software are you running on your computer? Try to set it up again or uninstall it (for testing purposes only).
Also, take a look at this Apple document -> iTunes: Advanced iTunes Store troubleshooting

Why is 1st gen apple tv unable to connect to Itunes store

I have a few questions:
it says I need 10.... to turn on sharing. My computer is running 11.... and my 1st gen apple tv is 6.... Is this Ok to turn on sharing?

hmmm
what are you trying to do?
the appletv don't need a computer at all to access itunes store
also appletv is 6? os version? because appletv 1g looks like this
http://www.redsn0w.ws/wp-content/uploads/2011/11/Apple-TV-1G-Image.jpg
and last released os version was 3.0.2

My Apple TV no longer lists the ITunes store, netflix and many other options. This just started happening last night. I've tried unplugging and nothing changes. Any ideas?

Just recently my Apple TV quit listing the ITunes in the option bar and no longer lists Netflix and other many other options in the other option bar. I tried to unplug the device, but nothing helps. Any ideas?

Glad to hear I am not the only one with these issues. Seems as though this is an Apple issue. I have an ATV 1st gen. Can not purchase or preview music via iTunes on my ATV. Can not listen to Internet radio on the ATV nor on iTunes on my MAC. for whatever reason videos can be previewed on my ATV but none can be purchased. I have had the purchase problem for awhile but now the Internet radio is new as of 2/26.

Apple TV no longer connecting to iTunes Store

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