Apple TV no longer connects to Home Sharing

Hello,
Frustrated and working on this issue for month - Apple TV no longer connects with Home Sharing! I have uninstalled all apple firmware and reinstalled from scratch ITunes, I have checked and unchecked Home Sharing and entered password dozens of times! I have reset all four apple TVs and I have unchecked/disabled IPV6 and it still does not work. all four Apple TVs have worked for years and somewhere along the way they just stopped.
I am running Windows 7 and the only thing that has changed in the path is the Time Warmer Arris router. Apple TV still connects to WiFi and Netflicks.
Please help,

Hi there catcherlojo,
It sounds like you have already tried a few things, but you may still find the troubleshooting steps in the article below helpful.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
-Griff W.

Similar Messages

Apple tv is no longer connected to Home Sharing

I have home sharing running on my Windows 7 PC with two Apple TV's. One of them is on version 4.4.3 the other is on verison 4.4.4. The apple TV with the latest version is no longer seeing my Home Share, yet the apple TV with the older software is. I have rebooted the network, logged out of home sharing, turned it back on and even reset the apple TV with no success.
Does anyone know if I missed anything? Internet test works fine, it is connected to the network, but it cannot see the movies I have in my library.

I have just developed the same problem. Everything on my Apple TV works just fine except it will no longer load my library from my computer. I can play movied from my computer, ipad or iphone onto my ATV, but it will no longer pull them from my computer. Everything worked until latest itunes update. I have started itunes match, but everything worked after that as well.

RE: Library Sharing with Apple TV1, no longer works with Home Sharing on.

Let me begin by telling you what I have.
Last year I took my old 2006 XServe Dual Quad 2.8 GHz and moved it in my home which is hardwired, and set it to share my iTunes library (700 movies, 700 TV Shows and 16,000 songs) to my six Macs, 3 PC's and four Rev. 1 Apple TV's, thereby creating a cheap Kaleidescape Video Server System (www. Kaleidescape.com), and it worked great. However, when I introduced an Rev. 2 Apple TV into the equation, it, the Apple TV2 does not see the shared libraries on the XServe. It requires Home Sharing. The problem begins when I turn on Home Sharing for the Apple TV2, my Apple TV1's no longer see the Shared Libraries, and I have not be able to find a solution that allows me to run both TV's. In looking through the internet it appears the Traditional Sharing that I was used to, is going away with IOS. The question then becomes, is there a work around? Realistically, I cannot see why Apple would disable this feature as it works so well, and didn't require iTunes Authorization, which is user limited. Any ideas? I would really appreciate the help.

Hi there catcherlojo,
It sounds like you have already tried a few things, but you may still find the troubleshooting steps in the article below helpful.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
-Griff W.

Apple TV Dropping WiFi Connection with Home Sharing

I am currently having trouble with my Apple TV and Home Sharing. My Apple TV will connect to my WiFI network (which is only 802.11g) and stream from either the iTunes store for movies, and from YouTube using that connection fine. My trouble starts when I try to connect to another computer with Home Sharing. When I try to connect to another computer (my MacBook Pro, for example, which is also on the same WiFi network) to stream content across the network, the Apple TV looses it's connection, and then the router kicks everything else on WiFi off the network. I am using WPA for WiFi security on the router. I turned off WPA, and everything streamed across the network fine, no drop outs on the Apple TV. I can stream from a desktop connected to the router via ethernet fine (with or without the WiFi security enabled). I think it is probably the router (it is just a little DLINK I picked up a little while back), but I wanted another opinion or some troubleshooting ideas before I do.

I am having this problem too, I also have a dlink router. Everything works fine until I try using homeshare, after a minute or so I lose all wifi router connections on everything connected via wifi, iPad,iPhone and aptv2. I have to wait for the router to reset/restart to use again. It's very odd, it even happens if I connect the atv2 via Ethernet so it's not a wifi glitch.
Any suggestions?

TS1741 I cannot pair myriad to the Apple TV although the PC iPad and Apple TV are all connected to home sharing

I cannot pair iPad

Replys can only be has helpful as the details provided and "I cannot pair iPad" is not even a complete sentence. It does not sound like this is an ATV question though so you may need to be posting in a differnt fourm.

HT4557 Hi, we have just purchased Apple TV and having some problems connecting to the iPad. It is asking us to 'connect to Home Sharing in iTunes' however I can't find the link/ button to press. iPad has been updated. Any help please

Hi,
We have just purchased Apple TV and can't connect to Home Sharing. We have wifi, the iPad is updated. I can't find the link on ITunes on the iPad that the tv is telling me to click. I've also tried turning it on via settings then music which seems to be connected. I can view YouTube clicks on the tv, but not an app so I can watch the footy. What am I doing wrong.
Any help would be greatly appreciated,
Thanks

Make sure your Apple TV is on the same network as your iPad. The SSID and password of router must be set in your Apple TV.
http://i1224.photobucket.com/albums/ee374/Diavonex/491f4b34c45018abef609c832b0f2 56a_zps0d1c18e7.jpg
Message was edited by: Diavonex

Why won't my Apple TV recognize my Apple ID when connecting to Home Sharing?

I'm out of town using my Apple TV in my RV connected to WiFi at a campground and I'm trying to connect to Home Sharing because that seems to be the only available option to me when I turn on the Apple TV.
Whenever I try to connect my Apple ID info, it gets denied with the "Error" page saying that my Apple ID info is incorrect. However, I have re-entered and rechecked the info multiple times and even tried using a different family member's ID info.
What am I doing wrong here? I just want to watch Netflix via Apple TV!

Re: Solution for Apple TV 2, Xfinity router, Ethernet connection and Home Sharing
You may need to configure some ports on your router for port forwarding. Before you do, you may want to try setting the Apple TV date and time to manual but have the time zone be the same as your computer that is running iTunes.
The link is to a more aggressive approach that will solve your connectivity problem. Your equipment may not be the same but the configuration changes is what you are looking for here.

Could not connect to " home shared iTunes library name "

I'm having an issue with iTunes/ Apple TV. Actually it has been ongoing. I have a particular iTunes library shared on a private subnet (together with the Apple TVs) from a Mac Mini. I can connect and play content any time with iTunes on another computer 100% reliably. But around 60% of the time when I try to connect to it from any of my four Apple TV (2's) an error comes up saying "Could not connect to "<home shared iTunes library name>" ", "Make sure the computer is on the same network as your Apple TV. the iTunes version is up to date and iTunes is running". The answer to those questions (as always with such messages is obviously 'yes':
Yes of course we are on the same network. If I wasn't, the library wouldn't have even shown up in the first place before selecting it
Yes iTunes as always is the latest version thanks to Mac Software Update
Again 'dah'. See response #1
If I restart the offending iTunes library the error is resolved (although sometimes it does require reboot of the Apple TV) but could reappear as early as within the next 24 hours. This issue has been occuring for a very long time however appears to be increasing in frequency. It occured as well on the Apple TV (v1).
Anyone with clues on what's going on here?
Thanks
Greg

I agree that the first debug point should be the network. Though like Greg, I use a Mac Mini to serve up movies to a couple of Apple TVs. From the 'problem' Apple TV, I could see other iTunes movie libraries on other Mac(s), and those would work/play fine. It's only when I try to connect to the iTunes Library of the Mac Mini that I have this issue. It's almost like it's asleep, and doesn't respond. Though I can mount the library folder, and play movies from other Macs w/o a problem while the Apple TV still has the problem.
As Greg mentions, closing and re-opening iTunes on the Mini solves the issue (though only temporarily).
The only difference that I have (non-consistency) is that my Mac Mini is an older model, and cannot be upgraded to run Lion (10.7.x) like my other Macs. The Mini is running 10.6.8, and iTunes 10.6.1 (32-bit). My Macs are running 10.7.3 and the 64-bit version of iTunes 10.6.1.
Is it possible it could be a 10.6 vs. a 10.7 issue? Greg, which version of OS X are your Macs running?

ITunes sharing among iPhones with different Apple ID's one computer WITHOUT home sharing, shared folder, etc...

I feel like I am losing my mind, here. A few things I want to clear up before you read my question:
No, I am not new to Apple. Yes, I understand that Home Sharing works for any group of devices authrized with my Apple ID. Home Sharing is not my issue.
1. My wife and I have different iPhones with different Apple IDs.
2. We only have one computer, on which iTunes is running under my Apple ID.
3. My iTunes library is far too large to paste into a shared folder. I keep my source folder on a 1TB external hard drive (not enough space on my iMac).
I just want her to be able to plug in and copy music onto her phone from iTunes. Home sharing is great while she's at home on the wifi, but not when she leaves. I created her own user name on my computer, set her iTunes (under her Apple ID) to pull from my library source file, and she can play everything fine, except that she cannot click and drag files onto her phone.
Any assistance would be appreciated.

iTunes Match is associated with one, and only one, iTunes Store Apple ID and country-specific store. The service cannot be shared between Apple IDs.
Indy Apple Guy wrote:
If we sign up for iTunes with the one account with the majority of the songs, is Home Sharing no longer available to the other two accounts?
Of course it is. iTunes Match has no affect on Home Sharing.
Indy Apple Guy wrote:
A. What happens to the songs on the other two libraries? Can we never use them?
It is possible to consolidate the tracks from the other iTunes libraries into one and use that for iTunes Match. Make sure the one computer that hosts the library is authorized to play any protected content.
Indy Apple Guy wrote:
C. If we purchase songs/albums while in iTunes Match, and then decide not to use Match in the future, do we lose all our music?
Of course not. Any purchases go to the purchase history for the Apple ID that bought them and as long as the tracks are downloaded and backedup you'll have them as long as you maintain them. Keep in mind that iTunes Match is a service; you don't do anything "in" iTunes Match. It simply "is" in the background.
Indy Apple Guy wrote:
D. If we associate our child's iTouch, will it still keep the parental controls in place so it won't play certain songs that are not appropriate f
Yes, parental controls should continue to work as they have. Although I do not use them, perhaps someone else with experience will weigh in.
Message was edited by: Michael Allbritton

Apple TV (2nd and 3rd Generation) - Home Sharing Not Working but Airplay Does

Hi everyone,
This has been a bit of a ongoing problem, so I'll provide a bit of background.
I am running a Mac Mini (Late 2012) Running Yosemite 10.10.1 as a media server running 10TB of Movies, TV Shows and Music off a NAS Drive. Running iTunes 12.0.1.26. Main hard drive is a 256GB SSD.
I also have 5 Apple TV's in the house, 2 are 3rd Generation (running iOS 7.0.2), 3 are 2nd Generation (running iOS 6.2.1).
The goal is to watch the TV Shows and Music through Home Sharing.
Home sharing works perfectly through the 3rd Generation Apple TV's, as does Airplay. I never have a problem with these. Mac Mini (or any other device for that manner) has no issues accessing the NAS.
The 2nd Generation Apple TV's are a continual source of frustration. They are connected to the network, can access the iTunes store, can accept Airplay signals from the Mac Mini, iPads, iPhones, etc. Can even detect the other (2nd and 3rd Gen Apple TV's). But frequently, when I try and connect to Home Sharing, I receive the error message "Cannot connect to Home Sharing", even though if I jump on the Mac Mini, I can airplay the content to that Apple TV just fine.
Is this just a 2nd Generation Apple TV Issue (to make us go an upgrade all our Apple TV's to 3rd Generation)?
I have completed the following troubleshooting steps, to no success.
1) Reset the Apple TV's (Multiple Times)
2) Sign out of Home Sharing\iCloud\iTunes Account, reset, and sign back in.
3) Restore the Apple TV to the latest firmware and set up again.
4) Test the device on Wireless and Wired Network.
5) Reset all network infrastructure.
6) Power Cycle the Apple TV's for 15 minutes.
7) Reset iTunes.
8) Sign out of Home Sharing\iCloud\iTunes Account in iTunes, Reset the Mac Mini, and Sign back in.
9) Reinstall iTunes.
10) Reset the Mac Mini and NAS.
11) Reformat the Mac Mini and update to latest operating system (Mac OS X Yosemite 10.10.1).
12) Try home sharing from a Windows PC (Windows 8.1, x64).
Literally out of ideas. Am I chasing a Unicorn on this one? Would love some help.
Thanks!

Good to know your Apple IDs are fine.
So I've been experimenting with de-authorizing and re-authorizing computers and devices and the symptoms you are experiencing are reminiscent of devices and computers unable to authenticate with Apple's servers.
What I would do is try de-authorizing and re-authorizing computers and devices to see if things return to normal. Start with the computers first. You can quickly de-authorize the computers by logging in to your iTunes Store account and using the 'Deauthorize All' button. After clicking the button wait a few minutes for it to propagate. You will know that the computers have been de-authorize when the Account Information page says "0 computers are authorized to play content purchased with this Apple ID." Other devices like Apple TV and iPads and such do not count on that list.
Once de-authorized, re-authorize them from the 'Store' menu in the iTunes app. You will know all three computers have been re-authorized when the Account Information page says "3 computers are authorized to play content purchased with this Apple ID." Now try and play your content with Apple TV. If it still doesn't work turn Home Sharing off on the Apple TV and then re-enable it using your Apple ID.
Hopefully this brings back your Home Sharing functionality.

My Apple tv is stuck on the home sharing and settings screen

For some reason my apple tv is stuck on the home sharing and settings screen. Ive already unplugged it and let it reset but its not even giving me the option to go to the home scene..HELP!!?

That is the main menu, however you are not properly connected to the network so that is why the other apps are not appearing.
Make sure DNS is set to auto (settings - general - network)
Check that location is set correctly via settings
If on wifi try ethernet
Make sure router is up to date and has port 123 open (refer to manual if unsure)

HT4352 My Apple TV won't identify my home sharing

What do I do when my Apple TV won't identify my home sharing on my computer

you check the computers firewall
and if your router are blocking some ports shared lib rely on
you can troubleshoot by connecting another computer to your network and see if that can access
the shared itunes lib

HT3819 what is the best way to set up my childs iphone with apple id and as part of home sharing?

what is the best way to set up my childs iphone with apple id and as part of home sharing?

So do I have to hook up an Ethernet cable to both the Uverse AND my computer from the Time Capsule?
I'm not sure that I understand everything that you want to do and where devices will be located.
The Time Capsule must connect to the "main" Uverse router using a permanent, wired Ethernet cable connection. An Ethernet cable can be run up to 300+ feet with virtually no loss, so you should be able to locate the Time Capsule wherever you want.....unless you have a very large estate.
If you want the Time Capsule to strengthen the wireless signal provided by the Uverse router, then the Time Capsule must be located in the area where you need that additional signal strength.
If I understand your post correctly, you plan to install the Time Capsule in the office? When you do this, you can configure the Time Capsule to create a wireless signal that uses the exact same wireless network name and password as the Uverse wireless network.
That will provide a much stronger signal for your Uverse wireless network in the office area. Hopefully, the bedroom that you mention is close to the office, so it will pick up the stronger wireless signal from the Time Capsule.
The iMac in the office can connect to the Time Capsule using another short Ethernet cable connection, or the iMac can connect using wireless. A wired connection is always preferred, if possible.
At this point, I guess the first question would be.......
Do you have a location for the Time Capsule that will be close to the office....and...the bedroom where you want a stronger wireless signal?

I can't connect to home sharing on my ATV3. It says that it is unable to sign in and connect to my server. Help!

I have tried getting to my account to watch netflix on my apple tv and it says that it can not connect to the server. I have tried resetting the atv, my router and the remote and it still isnt wrorking. Anytime i try to connect to home sharing it will ask me to try again later. So frustrating!!! Please help

I was having a similar problem. My devices weren't waking my iMac. My airport is in bridge mode connected by Ethernet to Verizon router. My Mac was connected to my airport by Ethernet also. With this configuration my devices would not see my iTunes libraries. I ended up disconnecting the Ethernet between airport and Mac. Turned my Mac wifi on, connected to my wi fi network. Now with my Mac sleeping my devices can see the iTunes library and wake the Mac when needed.
Not sure if you can use this info but there it is.

Keeps losing connection to Home Sharing

Hi,
My Apple TV keeps losing it's connection to my Home sharing library! I have my iTunes account always open and sitting on my iMac which is on 24/7. I can connect to my home share even if the iMac is sleeping or my wife is logged on to the network.
My problem is when I sit down to watch a film or view photo's etc it keeps telling me that I must turn on home sharing which is on! The only thing I can do is then turn it off and then back on. All is then good.
I have not managed to see why it loses connection but I know it's not when the iMac sleeps or someone else logs onto it.
Anyone else having the same problems?

Strange, as I have two of the last generation (720p) AppleTVs. I recently upgraded the WRT160 I spoke of in the previous post to a Linksys E2500 and have had no issues whatsoever. I even went so far as connect my Apple TVs to the new 5ghz wireless band on the new router and it works perfectly always. Never, ever drops connections.
I still believe your router (lacks uPnP) is to blame. I looked around briefly and it seems the Airport Express and some older Airports don't even have support for uPnP. One thing you can try to test my theory, is to assign a static IP to one of your Apple TVs and forward port TCP/UDP 5678 to it as a test. My guess is that your Airport is closing this connection after a period of time causing your loss of connectivity to home sharing.
Another thought is to go to your local retailer (or Amazon, etc.) and purchase any of the E series Linksys routers. These seem to work flawlessly with Apple products and home sharing implementation. Another plus to this angle is you will get QoS which all Apple routers lack and is increasingly important these days. I personally have all the following connected to my Linksys and never had so much as an issue:
(2) Apple TVs (5ghz band)
(2) iPhones
New iPad (5ghz band)
3 D-Link wireless cameras
VOIP Phone
Hackintosh
Macbook Air
(2) Wireless to wired Ethernet bridges
Good luck with your issue and please post back if any of my suggestions work.

Apple TV no longer connects to Home Sharing

Similar Messages

Maybe you are looking for