Apple TV no longer plays any video, just clocks with loading icon
My Apple TV was working fine until about 2 weeks ago. I have CenturyLink high speed ( up to 40MB) internet connection, I can run a speed test on my iphone from the same room and get 32MB download speeds. Apple TV connectivity test shows successful on > 10MB test.
I can not play any video content, I can browse Netflix and YouTube menus and select movies or clips, but when I try to play it will clock continuously. On YouTube it will error out eventually, on Netflix it clocks indefinitely.
Did the last update break my Apple TV?
I've tried restarting, resetting and every other suggestion I have found on the web, even replaced the HDMI cable, but nothing works. This was working fine before and I hadn't made any changes prior to it not working any longer.
Please help.
AFter more searches through the Apple Forum, I found the response below for kplandiles. I updated the firmware on my Centurylink C2000T wireless router and now I am able to play video again!!
kiplandiles
This helped meRe: "Can't connect. Try again later." Message on Apple TV.
Dec 24, 2013 6:29 AM (in response to M3mark)
Seems like this has been going around. I had the same issue for days and it turned out that I had to update the firmware on my ISPs modem/router. If you have recently changed ISPs or upgraded your internet service then there might be an issue there. My WiFi is through CenturyLink and their Prism TV service.
Apps like Netflix would function correctly up to the point where they actually try to load the video. After waiting and waiting for the video to load it would eventually time out and offer the "Cant connect - try again later" message. Youtube, PBS, ABC, NBC, TWC, etc. would all time out. Even ITunes Radio failed to connect.
I cant tell you what specifically on the firmware upgrade fixed the problem, though. I had rebooted the router several times without success. I even turned off the firewall on the router to insure that there was no blocking, No joy. Prism TV uses the Technicolor C2000T and that device needed an update.
I joke that CenturyLink intentionally blocked my streaming content so that I could only watch Prism TV and use their "On-Demand" video service. I actually rented a movie on Prism this weekend only because I could not watch what I really wanted to watch on Netflix.
I feel your pain.
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