Apple TV - No voice tracks on downloaded movies
OK, I have a strange problem. On movies downoaded to my MacBook, when I try to play them through my Apple TV3, the picture is fine, the music and sound effects come through loud and clear, but the human voices are either very, very faint or absent entirely. All other functions of the Apple TV work fine. Any idea of what could cause this and how it might be fixed?
Paul
You said the Optical to the home theatre doesn't work, do you mean it had the same sound issue or that the OA to Home Theatre didn't produce any sound? If the latter then first check the cable is working (red light on the tip once the other end is in the ATV).
Sorry I am not addressing the main question of poor sound as others will know that better, but the OA issue might be solvable and improve your listening, unless of course you have rented The Artist
Similar Messages
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My Apple TV is taking ages to download movies what is wrong?
My apple TV is right next to the wifi modem but is still taking 24 hours to download one movie. My wifi is probably not the problem as all my other devices are working on it fine. What is wrong and how can i fix it?
What is your current connection via speedtest.net?
Make sure DNS is set to auto (settings - general - network)
Other devices working doesn't rule out a wifi issue. Trying ethernet will help verify this. It will also help to get a network report by going to istumbler, netstumbler or similar and look for signal strength as well as any noise detected. -
Apple TV won't play my downloaded movie
I just got an Apple TV 3 a couple weeks ago, have already successfully downloaded one movie and watched it with no problems. I downloaded another (Hunger Games) movie this week and when I turned my Apple TV on to watch it, it said "Hunger Games is now ready to watch, click to play" however when I click to play it says it will be ready to play in 28 hours or so. The movie is completely downloaded so I am not sure why it won't play. I have tried resetting my Apple TV and unplugging it and the router. Puchased all movies through iTunes. Please let me know if you have any suggestions! Thank you!
Use Google’s Public DNS Server To Fix Apple TV Streaming Problems
1. Navigate to Settings >> General >> Network and select Configure TCP/IP.
2. Select “Manually” next to Configure IP.
3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".
4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”
You should now be able to stream more smoothly on your Apple TV.
If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness. -
HT5731 Apple tv taking too long to download movie purchase. How to solve this?
Need help to speed up apple tv movies purchased on downloads
Hello Tammyek,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: Download times will vary
http://support.apple.com/kb/ht1577
When you buy an item from the iTunes Store, the amount of time it takes to download your purchase will vary according to the file's size and your Internet connection speed.
Best of luck,
Mario -
Apple TV is a Joke when downloading movie from iTunes
I attempted to download a movie from iTunes as a rental. It has taken 3 nights. Every time I go into iTunes to watch my movie it starts the download process all over again. Last weekend, 5+ hours to download. Let it run overnight tried to watch it this past Saturday. Again, started to to download from the begining, 5+ hours and I again let it download over night. Attempted to watch again, stated to download from the very begining again, another 5+ hours. Today, I tried to watch my movie, it is not downloaded. Trying to download for another 4+ hours. To boot, it now says I have 23 hours left to watch my movie.
Using Apple TV 2 --> using a ethernet cord.That is likely contributing to your issue. Especially if it is not consistent. 6mbps is required for instant HD, you can check to SD in the settings. Did you check for interference via ethernet and www.istumbler.net or how did you come to that conclusion?
Here is some info on DNS
Verify DNS and network settings
If you are experiencing abnormal wait times when attempting to purchase or rent on your Apple TV, it could be due to changes made to your network settings (such as the DNS address on your Apple TV and/or router or base station). You should use the default DNS entry supplied by your ISP, on both your Apple TV and router. Changing the DNS entry may result in a longer time before playback begins. Also, you should configure your Apple TV to use DHCP for the network setup, unless you have a custom network with specifically-assigned IP addresses.
To configure your Apple TV to use DHCP, from the main menu, go to Settings > General > Network > Configure TCP/IP. In the Network Setup page, select the "Automatically" option.
Once you've confirmed that your Apple TV and router or base station are using DHCP without a custom DNS entry, power-cycle your Apple TV, router or base station, and broadband Internet modem. -
Apple TV audio/voice track issues
We just started using Netflix with AppleTV. For several programs we can hear the music track, but the audio track is absent. Dolby setting is "auto", we've done all updates, restarted, no luck...any suggestions?
Managed to solve this problem myself, it turns out that the files that were causing issues had two audio tracks attached, when the file is loaded i press and hold the middle button to bring up the options, from there press right to the middle tab and change the audio from surround to normal and it plays at normal speed, i have no idea why it was doing this but i can now watch ALL my material finally! hopefully this helps someone else!
Jim -
I can not download movies on Apple TV, message says the disc is full. How do I clear the hard drive?
I can not download movies to Apple TV, error message halts download and says "disc is full". How do I clear the disc/hard drive for apple tv?
I can not download movies to Apple TV, error message halts download and says "disc is full". How do I clear the disc/hard drive for apple tv?
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Speeding up download movies Itunes Store
How can I speed up downloading a rental movie of 4GB from Itunes Store (other than 10 hrs
Hi Mario,
Thanks for your swift reply. The downloadspeed from the wifi I used is 1 MBit/s. For a 2hr HD Movie you say it should take 6 hrs at max. However my download took about 11 hours. When I read other comment on Google concerning this topic, lots of other people seem to run in the same problem. It doesn't make renting or buying movies from Itunes easy. What to do now?
Yours kindly, Martin
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Op 15 okt. 2014 om 23:37 heeft Apple Support Communities Updates <[email protected]> het volgende geschreven:
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mario49 has replied to your question. You can view the full discussion in Apple Support Communities.
Speeding up download movies Itunes Store
Hello MartLite,
Thanks for the question. Based on what you stated, it seems like you want to know about download times. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iTunes Store: Download times will vary
Thanks for using Apple Support Communities.
Cheers,
Mario
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My apple TV is connected to a DTV with an HDMI cable and to my Yamaha receiver via optic cable. We rented a movie on Apple TV and.found that the movie played, but we only got audio for music tracks. Voice tracks were silent using both TV and receiver. This only occurred on the rented video and on recorded shows on my cable DVR. previews and other content on Apple TV are fine. Any ideas??
Previews and trailers do not contain 5.1 audio.
If you have recently moved your setup, you may have inadvertently changed some of the settings on your receiver. It certainly sounds as though it is unable to play the 5.1 audio from the Apple TV. -
Bad japanese movie syndrome. voice track off
It works watching it on my computer in itunes but the voice track is off when I watch it through apple tv. How do I fix it?
Thanks,
ScottyI have a a brand new imac which is connected to a d link router. attached to the router is a 2 tb hard drive. i have several hundred movies and this just started after the 2.3 update. It has worked flawlessly for over 6 months with no problems.
Any suggestions?
Scotty -
how do I add another device on to my apple ID account so that I can download movies etc.. from my icloud to any of the 3 devices on the account? I already have my iphone and ipad on the account and for some reason my 3rd device (apple TV) dropped off. If you can help, greatly appreciated!!
Hello there, HannaGriffin.
Since the Apple TV (1st Generation) is the only one that has storage, I would recommend the following Knowledge Base articles for troubleshooting issues with authorization:
Apple TV (1st generation) may not play content purchased from the iTunes Store
http://support.apple.com/kb/ts1359
or
Apple TV (1st generation): Apple TV repeatedly asks for password to play iTunes Store rentals or purchases
http://support.apple.com/kb/ts2845
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?
Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.
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I often download tv shows on apple tv. All of a sudden, my screen does not display download options for tv shows. I can download movies no problem
and the Internet connection is good. It just no longer shows options for tv shows except for my tv shoes (already downloaded). what is going on?Welcome to the Apple Community.
Check your store location is set correctly, if this doesn't help, try restarting the Apple TV by removing ALL the cables for a 30 seconds. -
Can I download the movies in my office into a Apple TV unit and where I have my 27 iMac and latter move the Apple unit to my bedroom and watch the downloaded movie in my HD TV?
I am presently watching movies in my 27 iMac downloded from itunes but would love to see them in my hd tv.
Another question would be if i can connect the Apple Tv via the HDMI into my Onkyo hometheater and so i would get the full sound? Or do I have to connect to the hd tv directly?
Best regardsIf it's a first-gen Apple TV (white box), content is stored locally, on its internal HD. You sync it with iTunes just like an iPod or iPhone, and the files go where the unit goes.
If it's an ATV 2 (black box), content is streamed over the network from any connected computers' iTunes libraries. In that case, it shouldn't matter where in the house it is, as long as it and the target iTunes library are on the same network and set up for Home Sharing.
As for connecting it to your HDTV or Home Theater, either should work fine, though I believe the HDMI only outputs video, in which case you'll also want to use the Optical output for the audio as well.
Good luck! -
I cannot hear the vocals on downloaded movies on Apple TV.
I can hear the background music and sound effects only.
What can I do to fix this please?Most movies have Dolby surround sound. Seems like you don't have all sound channels coming out of your speakers.
Is the AppleTV connected to a receiver or to a TV?
If you have a receiver that supports dolby surround you should configure the sound settings of the Apple TV and receiver accordingly.
If it's connected to a TV the audio setting "Dolby Digital" in the Apple TV should be set to off.
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