Apple tv not authorized, no movie trailers, no software update...

...in other words, no internet connection, right?
SO, my appleTV is connected to my network but not
the internet (I have synced successfully), yet when
I go through the routine of DHCP network setup, it
says "you are now connected to the internet."
Obviously, I am not connected, and I am missing
something--the "tips and troubleshooting" are
worthless...what should I do? HELP!
Yep, i had troble to start with too, but the best thing to do is buy an airport extreem, it just fix all the issues i had, done in less than 20min.
its the best thing to do.
SME

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Apple tv2 not authorized to play this content. Trying to watch movie on apple tv I bought on iTunes from ipad2.

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I'll add my frustration in trying to purchase an e-mail gift card and being told I'm not authorized either. Be nice to get more feed-back on the reason (e.g., no valid credit card, we think you pirate songs, you wear funny shoes .. something) instead of just NO!

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IPhone 4s will not install the 7.0.3 Software Update.

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If your storage isn't increasing as you delete data from your phone, try deleting your iCloud backup and backing up again.

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When I try to play a movie I downloaded from iTunes on my apple tv, the error message I get says the apple tv is not authorized to play the movie. I reauthorized the computer to be sure it is authorized ( as per Apple advice).

Welcome to the Apple Community.
If this is the Apple TV 1, this is a new issue which started with any new protected content purchased after October 28.
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Apple TV not authorized to view that rented movie

OK. I just got my new Apple TV or iTV as I like to call. I am so excited and I tried to rent a movie. WOW, it really has been a problem. I have the movie on my ATV and I go to play it and it tries to authorize for a couple of seconds then then tells me that the ATV is not authorized to view the movie. I tried to check the support for information.
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Apple TV not authorized to play rented movie

My Apple TV and movie rental experience has been hellacious!!
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This is the problem with DRM: it takes down too many legitimate users. And Apple has seriously bungled the whole movie rental thing.
HOW HARD IS IT TO LET PEOPLE WATCH MOVIES THAT THEY HAVE PAID TO VIEW?????

patrick breitenbach wrote:
This is the problem with DRM: it takes down too many legitimate users. And Apple has seriously bungled the whole movie rental thing.
HOW HARD IS IT TO LET PEOPLE WATCH MOVIES THAT THEY HAVE PAID TO VIEW?????
Entirely agree, a few months back I had to rebuild my whole iTunes library from scratch as part of 'troubleshooting' a similar authorisation issue, and none of the steps in the help page actually helped!
Then strangely one day the problem files just played - I have a sneaking suspicion that sometimes Apple's authorisation servers play up or are unavailable as having jumped through hoops as instructed I simply had a library that had lost all custom tags/thumbnails added to my own non-iTunes store content and still couldn't play the problem files.....then one day they just worked.
AC

Apple tv not authorized

Purchased tv show on mac and synced to apple tv (1st gen). Get message "your apple tv is not authorized to play this content. Mac is authorized. Only on e apple id on both mac and apple. Software up to date. Rebooted everything. Any ideas?

I was having the same problem with recently purchased iTunes content on my 1st gen Apple TV's - my 2nd gen Apple TV was OK.
The problem seemed to start about 4 weeks ago and was impacting both recently purchased movies and tv shows.
In my case the problem was fixed by :
deauthorising iTunes on the Macs and then reauthorising - after which the content then played OK on the 1st gen apple TV's.
However there was a minor side effect !!
my Apple TV appeared to drop all of its locally synced DRM protected content and is now busy resyncing from iTunes !!!
The Apple TV presumably detected that iTunes was no longer authorised for the content ( all be it briefly !! ) and dropped it..
I assume that Apple have probably tweaked the DRM protection slightly recently and this probably confused the older 1st Gen Apple TV's.
Hopefully the above also works in your case.

Apple TV not authorized to view content -- solution remove family videos??

Hi. Whenever I add add family videos (mp4, created with CRUNCH), my movie rentals stop working on Apple TV. I get the message saying that Apple TV is not authorized to view content. These are movies that I have paid for and have been downloaded directly to Apple TV. (Same problem occurs even if I download movies rental to my Mac and transfer them to Apple TV.)
If I remove my family videos from Apple TV, then the movies rentals work again.
I don't like this situation -- Apple is forcing me to choose between my family videos or movie rentals. Has anyone else experienced this problem?? Any ideas or suggestions??

Yes, my home movies play with no problem on Apple TV. I've tried other conversion programs with the same results.
Once I remove my home movies the movie rentals are fine again. But once I place the home videos back on Apple TV, the rentals stop working.
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Apple TV2 not playing rented movies

Hi folks,
Here's a problem which I've discovered since the latest software update for the appleTV:
I regularly rent movies via the iTunes store on my iPad2. Usually in standard def. I've had no trouble in the past viewing said videos on AppleTV - appearing in the top left of the Apple TV home screen under 'Purchased' or 'Rented' items.
On Sunday past, I rented a film in the same way only to find that the rental did not appear on my AppleTV - I even did the whole 'check for rentals' thing via settings, but to no avail. In the end, as I had friends round to watch the movie, I had to rent the movie a second time via my appleTV.
Phoned support last night who couldn't give me an explanation of why this might be, but did offer me a work-around - ie, play the movie on my iPad and send it via Airplay to my appleTV - I tried it last night while the guy from support was on the phone with me. It worked with a rented movie on my iPad 'Stander'. No problems. So, I went ahead and rented 'In Time' on my iPad, sent to to Airplay as before only to get the message on my iPad 'Not authorised to play this content on the selected monitor device'. However, the audio was playing via the AppleTV. Tried again this morning to find that now not only isn't the audio not playing via AppleTV but I'm getting the yellow exclamation mark triangle on screen with the message 'Not Authorised to play this content'.
There is nothing wrong with my hardware as far as I can tell. Everything else works as it should. This is a problem which has suddenly occured since the last firmware/software update for AppleTV.
Can someone offer me some help/explanation because Apple support both last night and today have been entirely useless. While not able to offer me an explanation, they did however try to sell me extended phone support, which was nice...
So yeah, if anyone else can offer me any help/suggestions, it'd be much appreciated!
d.

I don't recall rentals made on an iPad ever also being available on AppleTV direct - they're not supposed to be:
http://support.apple.com/kb/HT1657?viewlocale=en_US&locale=en_US
It's a long time since I rented on an iPad so that's not to say it never happened I just don't recall that you werer supposed to be able do to this.
Airplay however should work.
Funnily enough I tried Airplaying a movie my kids had started to watch on teh AppleTV2 yesterday and got audio only. This was from a local iTunes library so easy to do direct on the unit - I'd only tried Airplay as it should have continued from where they were watching rather than ahving to manually naviagte to there.
AC

Apple tv not authorized, no movie trailers, no software update...

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