Apple TV not authorized to view content -- solution remove family videos??

Hi. Whenever I add add family videos (mp4, created with CRUNCH), my movie rentals stop working on Apple TV. I get the message saying that Apple TV is not authorized to view content. These are movies that I have paid for and have been downloaded directly to Apple TV. (Same problem occurs even if I download movies rental to my Mac and transfer them to Apple TV.)
If I remove my family videos from Apple TV, then the movies rentals work again.
I don't like this situation -- Apple is forcing me to choose between my family videos or movie rentals. Has anyone else experienced this problem?? Any ideas or suggestions??

Yes, my home movies play with no problem on Apple TV. I've tried other conversion programs with the same results.
Once I remove my home movies the movie rentals are fine again. But once I place the home videos back on Apple TV, the rentals stop working.
I am in Canada -- where movie rentals have only just become available. Could this have anything to do with it??? Perhaps there are still a few glitches in the system?

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