Apple TV not recognising video format?

Can anybody tell me why Apple TV will play a video file with the following specs
H.264, 853 x 366, millions
AAC, Stereo (L R) 48,000Khz
FPS 23.98
Data rate 1.57MB/sec
But quits with "unknown format" with a video with the following specs:
H.264, 850 X 366, millions
AAC, Stereo (L R) 48,000 Khz
FPS 23.98
Data Rate 1.66MB/Sec
Both files converted using HandBrake as *.Mv4 files. Video specs from QuickTime Movie Inspector.
Any clues on how to get an informative error message out of the Apple TV also appreciated. My old XBOX 360 is starting to look attractive again as a media player!!

Hi there Keryn62,
It sounds like you haven't changed anything, but you are unable to use Home Sharing between your Apple TV and your computer, even though you have verified that they are both signed into the same Apple ID. I would use the rest of the troubleshooting in the following article:
Troubleshooting Home Sharing
Thank you for using Apple Support Communities.
All the best,
Sterling

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Apple developer notes on video format for iPod, Apple TV and iPhone

I have been doing a bit of searching on information for converting video for the Apple TV and came across this web-page which contains technical information of converting video for the iPod, Apple TV and iPhone.
If you are after information on bitrates, b-frames, levels, profiles, low-complexity, etc. then this may help:
http://developer.apple.com/technotes/tn2007/tn2188.html
What is interesting to note, whilst 5Mbps is the maximum bitrate, the Apple TV supports spikes up to 12Mbps.
Happy reading and please feel free to add more links to useful information on the video format for the Apple TV.

I have downloaded the Harry Potter and the Order of the Phoenix - Trailer #2 .mov file and this streams quite happily on the Apple TV. This has a total bitrate of 6505Kbps and an audio bitrate of 192Kbps @ 48KHz and video 23.98fps @ 1280x544.
So, according to the Apple TV spec., the audio is well above 160Kbps and the video bitrate is well above 5Mbps. So why does it play at all on the Apple TV let alone stream without stuttering? Maybe its because the video height is 544 rather than the full 720, but why does the Apple TV get to see it?
I don't know the answers, just offering this as an example of a video that is freely available for anyone to try out which clearly exceeds some of the maximum specs for the Apple TV.
Has anyone found or got anything that beats this?

Audio recording on a flash. recommended to download vlc media player did this. tried to play messages says quicktime does not recognise this format. what to do pleaser

RECIEVED AN AUDIO RECORDING ON A FLASH. PLUGGED IT IN. DOWNLOADED VLC MEDIA PLAYER AS RECOMMEMDED. TRIED TO PLAY.
MESSAGE RECEIVED SAYING QUICKTIME DOES NOT RECOGNISE THIS FORMAT. WHAT TO DO PLEASE.

You could add Perian. It may help (...or not).
Wait, you received and audio recording and you are trying to use a video player (vlc) to play it? What kind of file is it? Does it have a filename extension? If it is .wmv then you might want to install Flip4Mac. Then you could play it with QuickTime.

Error could not determine video format

Hi,
I am trying to get my media working via plex but I get a message on my apple tv and my mac saying error could not determine video format.
OI am really puzzled by the fact that one day ago all worked fine! I haven't (as far as I am aware) made any changes to my system so I was wondering if anyone had this message before and knows what to do or try!
Many thanks

Hi Sriram,
Thanks for responding!
I have checked this in BD64 and couldn't found any distribution model for this message type HRMD_B.
I checked by filtering the display with this message type and found nothing.
I have the detailed description of the error message which is pasted below:
""Could not determine recipients for message type HRMD_B
Message no. B1003
Diagnosis
An IDoc of message type HRMD_B was passed to the ALE layer, but the three receiver fields in the header record were not filled. In this case the ALE layer tries to determine the receivers from the entries in the distribution model. There are no entries available in the distribution model for the above message type.
Procedure
Define the receivers in your distribution model for this message type or deactivate distribution for these message types.""
Appreciate your help!
Thanks and regards,
Gurdip

I recored a video with my ipad, downloaded it to my mac but I cant upload it to Youtube because the format IMG is not a video format. How can I convert it?

How can I convert a video I took with my ipad on the format IMG to a supported format for Youtube?

To upload videos to YouTube we have to make sure videos are in a format that YouTube accepts. Here’s the list of some well-known video formats which YouTube supports:
WebM files (Vp8 video codec and Vorbis Audio codec)
MPEG4, 3GPP and MOV files – (typically supporting h264 and mpeg4 video codecs and AAC audio codec)
AVI (Many cameras output this format – typically the video codec is MJPEG and audio is PCM)
MPEGPS (Typically supporting MPEG2 video codec and MP2 audio)
WMV)
FLV (Adobe – FLV1 video codec, MP3 audio)
But I think you get the wrong video file. iPad recorded video files are in m4v, mp4, mov, avi format but not the img files. Anyway, if you need a video converter, Format factory or iFunia video converter are good choice.
Good luck!

Why is my Apple ID not recognised with producer?

I have downloaded iTunes producer to upload a book to the iBooks store that I am writing.
However when I open iTunes producer, it says when I try to log in that my registered user ID is not recognised?
Hope someone can help.
I am using
iMac running OSX 10.8.5
8gb Ram 1067 Mhz DDR3
ATI Radeon HD 4850 512
3.06 Ghz intel core 2 duo

A "normal" iTunes Store Apple ID/Account does NOT allow you to upload to the store.
iTunes Producer looks for you registered book sellers ID
Have you actually opened a book sellers account with Apple?
Have you opened an iTunes Connect Account?
If the answers are no... https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/bookSignup
Open the link and click on Get Started > select the free or paid book account and proceed through the sign up process.
Its advisable to use a different username/PW and email for a book sellers account and if you intend to have free and paid books, you will need separate accounts?IDs
You will be asked for your website URL ( address) if you dont have a website... Facebook is a ready answer. Apple sees this as a "Support" contact path.
If you want to sell books, you will also need an EIN number from the US tax
If you have done all this and still have problems, you first need to check and confirm all your details are correct.

Apple ID not recognised by iphone??

In the middle of trying to resolve some sound issues with my iphone, then i made the mistake of updating to the new ios in the hope it would resolve my problem.
It hasnt...
and now i cant get my phone to recognise my apple ID, just keeps telling me the password is invalid. Since im logged in here with the same details I reckon i know my password pretty well. Ive even changed it three times tonight to be sure. Still no luck!
Now the issue I have is that without being able to log into my account on the phone I cant turn off the new piece of crap 'find my phone' app, that seems to have been wonderfully integrated into the joys of the cloud following the new update. Until i can turn of this 'find my phone' thing off i cannot restore anything on my phone, which means that i cant do anything more about resolving my sound issues. So at the minute my iphone 5 is a glorified ipod that cannot connect the app store (also to note, that with thunderbolt it doenst connect to any of my old hifi kit, so it is infact a glorified paperweaight not even an ipod).
A little frustrated!
And to top it off for me i ordered my cto imac 12 days ago and its still showing as 'processing' when it should be on its way here by now according to apples claims on dispatch times. to be quite honest im almost through with apple and have a good mind to chuck this phone in the bin and sell the imac when it arrives, get myself a samsung galaxy phone and a dell desktop. the reliability of apple equipment and software certainly isnt good enough to warrant the extra pounds spent by the customer anymore! *** has happened to apple over the last couple of years??

Well, this is a user to user technical support forum. Apple does not participate here and the do not read the forums. The only question you have asked,
pottsy06 wrote:
*** has happened to apple over the last couple of years??
I have not experienced any differences. Speculation about Apple products and policies is not allowed on the forum.
Just to address your concern about Activation Lock, is it possible that you had another Apple ID when you activated this device? Or, was this a used device? The Activation Lock requires the Apple ID and password of the original owner to activate. This is an anti-theft measure.

Two questions, why will Apple support not recognise a uk telephone number and why will the diagnostics button on an e-mail work! It is driving me crazy trying to get through to Apple support!!!!

I have been trying to get through to Apple support for around three hours. Apple send me an e-mail asking me to click on the IOS7 diagnostics button but when I do there is no response, i.e. the button does not work. When I try to schedule with my UK telephone number I ]get an e-mail saying that Apple could not contact me and if I enter the international dialling code i.e (0044) it will not accept this as it is invalid! This is driving me mad as I got through to Apple support in USA first time this morning. Help!

I have been trying to get through to Apple support for around three hours. Apple send me an e-mail asking me to click on the IOS7 diagnostics button but when I do there is no response, i.e. the button does not work. When I try to schedule with my UK telephone number I ]get an e-mail saying that Apple could not contact me and if I enter the international dialling code i.e (0044) it will not accept this as it is invalid! This is driving me mad as I got through to Apple support in USA first time this morning. Help!

IOS 7 Apple ID not recognised

I try to download from iTunes or the App Store with my Apple ID I've been using for years and correct password (works on my iPad) however it just keeps reloading the enter Apple ID pop up, and if I try and do it within settings it just doesn't save or recognise my details, any ideas as it's really starting to annoy me.
Thanks

I waited until IOS7.0.4(11B554a) to avoid such problems... but its not fixed yet. I hit the exact same problem as first post. The posted fix worked, but i will clarify steps i took below:
0. I tried to "reset pswd" before consulting this forum. that did not work. the email was never sent.
1. bypass the apple ID screen... it warns you something wont work, but ignore it.
2. go to settings, icloud, scroll to bottom - hit delete or erase. confirm yes to the warning.
(apparently the search part of the problem has been fixed as i had to do nothing with search).
3. set up new iCloud account with your new Apple ID and password. Merge your data from your phone into iCloud.
4. power off, and restart. enter screen lock pswd, it will then ask for your password with your correct AppleID - and your password will work.
Killed my Sat morning, but at least I now up again...
Bob

Will Apple TV support other video formats?

most of my collection is in AVI format. until other codecs are supported its of no use to me whatsover.

Have a look at awkwardtv.org (wiki), there you can find out how to play avi and others by installing ATVFiles and Perian plugins. Perhaps this quide is helpful:
http://www.engadget.com/2007/04/10/how-to-play-divx-and-xvid-on-your-apple-tv
Have a look at the list of supported file formats!
There is also a brand new plugin which plays files using mplayer: nitoTV (youtube video)
Hopefully the Patchstick is ready soon!
best regards
Andreas

Apple tv not recognising computer

I want to see my holiday photos on my tv by via the apple tv box. I have switched on home sharing and on the tv the photos show in photo streaming but my computer is not being recognised by the apple tv.

2 things that can cause a long download time
1. your internet connection is not fast enough
2. apples server is not powerful enough to service all clients at one time
think to get quick download you need a 10Mbit/sec connection or faster

Not recognising JPEG format in Lightroom

Hi, I'm shooting using a combination of RAW and JPEG. Up until yesterday I had no problems importing files with this format. However I'm now unable to import any files from my my memory card because Lightroom is not picking up the JPEG, its picking up the NEF.
As a test I tried shooting in JPEG fine, normal and basic........it won't recognise these either.
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Is it my preferrences.........I don't remember changing anything..
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Apple ID not recognised

Is there a general AppleID problem today?
I tried to log in with my iTunes AppleID and got the message:
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As a precaution I did an iForget and reset my password, but I am still getting this message.
My iCloud Apple ID is fine.
Anyone else with this problem?

Same problem, can not update apps. I noticed that somehow they have one of my other email address so the password will not work with this old email address. All my other apple devices (4) are trouble free and they all have the correct email address so they work perfectlly with my password. I have no way to correct the email on the iphone. And I do not want to screw up all the other devices that are working perfectly.

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Pulling my hair out here regarding fixed ePubs. I have created my document in InDesign CC (2014) and exported to fixed ePub. The document has embedded hyperlinks and video files. Open the ePub on an iPad and it works perfectly. Open it up in PlayBooks on my Galaxy Tab 4 and the video files don't even appear on the page. The secondary hyperlinks to YouTube content don't work (don't work on iPad either). Not sure why iPad works and Android does not. A secondary question is why my 10" alternate layout for Android crops on top/bottom instead of giving me the full screen layout. Hoping someone has some clues as to where to start to remedy my problem. Getting conflicting reports online saying that Play Books does/doesn't support video; tried numerous eBook readers with even less success recognizing the fixed layout.

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Apple TV not streaming video

So suddenly one day after working fine for months, my AppleTV (2nd gen) won't stream home movies or tv shows from my Tunes library. Music playlists play fine but when it comes to video I just get the timer which then goes back to the start screen.
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Thanks Diesel, I also reset all settings on the ATV2 and everything is working again.

Apple TV not recognising video format?

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