Apple TV Not Responding - Firewall Port 3689?

I just purchased the Apple TV, and went through the setup. Everything seemed to go smoothly until I tried to sync through iTunes and I got an error saying:
Apple TV is not responding, check that any firewall software is set to allow communications on port 3689
Any idea what is going on? Could I have entered the password to my Airport Extreme wrong? I am on a Macbook Pro under 10.5.4.
Thanks

Well I say hijack because if the ATV connected to wireless, nothing else could. The computer sharing my iTunes library would stay connected for about 20 minutes, then whatever I was watching would freeze and then connection was lost. Had to reboot everything to get the connection back up. To figure it out I just realized that when the ATV was connected, it was the only thing connecting. iphone, desktop pc, mac mini, and laptop pc would all lose connection. I think I jumped the gun posting I got it working though, because after I set the reserves in DHCP it worked long enough to get my hopes up...now the other devices still have connections, but iTunes stops sharing about 20 minutes into whatever I'm watching. Very frustrating. Other forums are telling me to buy an airport, i may try it just to see if it works, but think its pretty shady if thats what I have to do to get this working right.
BTW I'm using a Linksys WRT160N (http://www.linksys.com/servlet/Satellite?c=LProductC2&childpagename=US%2FLayout&cid=1175239516849&pagename=Linksys%2FCommon%2FVisit orWrapper) router. WEP enabled for now but was and will use WPA TKIP.

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Apple TV not responding, check firewall port 3689

Hi,
I have this problem: "Apple TV not responding" with my PC wired to the router (Thomson Speedtouch 780i WL). I have read all the topics on this issue and tried everything: no success! With my XP laptop I can make a wireless connection and everything works fine. But not with the PC where I have all my music and photo archives on.
Now I have a clean installed Vista and the problem remains the same. How is this possible?
- the firewall port 3689 is open
- i have rebooted everyting
- i have made a new connection with the apple tv
- apple tv software is updated
I want to get this thing working. Could you please help me?
Thanks, Sliek.

The problem is not with the router nor the firewall. And with you having the issue on a PC and I having it on a Mac, this rules out the OS. That leaves a networking problem in either iTunes or the AppleTV. Or most likely a dropped packet of information between the two.
Using NetBarrier I have watched the interaction between my Mac and the AppleTV. The sync occurs in three separate phases. The first phase initiates communications via port 3689 and a few high order ports (49xxx - 6xxxx). After this is finished about a dozen ports are opened by the AppleTV (all high order) for a couple of minutes. When these ports close and after a substantial wait, the AppleTV opens a whole s**t-load of ports (well over 200) and the actual sync occurs. It is this third phase that fails when I fail the sync. Or iTunes gets stuck waiting for a response from the AppleTV. I think that the AppleTV is dropping the ball and failing to respond properly.

ATV not shown in devices list and firewall port 3689

Having a nightmare with ATV. I have searched and found some help for some of the ATV problems I have had in other threads but seems that a couple of issues remain unsolved for most people.
I have just purchased an ATV updated it to latest software; at first had the Samsung TV HDMI problem which can be solved by telling the TV that the connection is a PC (seems to alter settings for that HDMI port on Samsung TVs).
All was well for 30 mins (kids got stuck in and started watching a film that was on my itunes library) then ATV lost connection to itunes media (still had network and internet for movie trailers). Tried various things reset ATV and quit itunes etc and got the firewall port 3689 error message in itunes.
Tried a variety of stuff to fix the 3689 issue including: fixing permissions on imac HD; re-installing itunes, adding port forwarding to my BT homehub, telling itunes to share my library, adding firewall rule in OSX for itunes. Then reset and tried again, this time it worked for several hours started to sync etc. Then paused ATV in middle of film and imac went into sleep mode....after this ATV stopped seeing itunes media and imac went into circle of death.
Since reboot of imac and reset of ATV nothing works; can't see ATV in itunes at all, tried all the normal reboot type stuff.
Starting to get frustrated ATV seems flakey expected this to be normal apple experience but so far I feel like I do at work in Microsoft **** where nothing makes sense and I'm rebooting all the time ...any ideas ...BT homehub is suspect but seems odd that it worked for hours then stopped !!

OK - rebooted BThomehub and forced ATV off network and back on and now itunes can see ATV and is syncing again.
The common failure on both previous occasions was pausing a film for few minutes and imac going into sleep mode on second time.
Anyone seen this before ... ?

GWIA not responding on port 25

Hello
we just installed GroupWise 7.0.1 Beta on OES Linux SP2. The problem we do
have is that GWIA can't be contacted on port 25, even local telnet
(i.e. "telnet ip 25" says "connection refused") won't work.
So we changed the GWA SMTP-Listening port to something else (5025) and
activated port translation on our router from port 25 to port 5025 and we
managed to get the whole thing up.
But we feel that this can't be the final solution, so:
why does GWIA not respond on port 25? (we searched in the runlevel Editor
of Yast for any services that might run on port 25 (i.e. sendmail) but
didn't find any).
is there a linux command which shows what services are listening on what
ports? (i am mostly netware-expert, not linux that's why i'm asking).
Thanks for any help
Andrej

Disregard the previous post. I neglected to read through the entire
message. The only other thought that I have is that there is a firewall
setup that can be enabled on the OES box in YAST that might be interfering.
I am not sitting in front of a OES box, otherwise I'd point the direction to
find it. I believe it is in the Network settings.
Sorry about the previous post.
>>> On 6/1/2006 at 10:01 am, in message <[email protected]>,
Dana
Palmer<[email protected]> wrote:
> Sounds like Postfix or Sendmail might be using port 25 already. Try
> issuing
> the following commands from a terminal window as root:
>
> chkconfig postfix
> chkconfig sendmail
>
> If either of these has a status of "on", then you will need to toggle
> them
> off by issuing the needed command.
>
> chkconfig postfix off or
> chkconfig sendmail off
>
> Then change the port of GWIA back to 25 and then restart the GWIA
>
>>>> On 6/1/2006 at 8:38 am, in message
> <UZCfg.1607$[email protected]>, <[email protected]>
> wrote:
>> Hello
>>
>> we just installed GroupWise 7.0.1 Beta on OES Linux SP2. The problem we
>> do
>> have is that GWIA can't be contacted on port 25, even local telnet
>> (i.e. "telnet ip 25" says "connection refused") won't work.
>>
>> So we changed the GWA SMTP-Listening port to something else (5025) and
>> activated port translation on our router from port 25 to port 5025 and
>> we
>> managed to get the whole thing up.
>>
>> But we feel that this can't be the final solution, so:
>>
>> why does GWIA not respond on port 25? (we searched in the runlevel
>> Editor
>> of Yast for any services that might run on port 25 (i.e. sendmail) but
>> didn't find any).
>> is there a linux command which shows what services are listening on what
>
>>
>> ports? (i am mostly netware-expert, not linux that's why i'm asking).
>>
>> Thanks for any help
>> Andrej

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond I do not understand how a company like Apple puts experts to help users Please note that anonymous experts in Internet offer their help for money

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
I do not understand how a company like Apple puts experts to help users
Please note that anonymous experts in Internet offer their help for money

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
I do not understand how a company like Apple puts experts to help users
Please note that anonymous experts in Internet offer their help for money

Apple TV not responding-Port 3689

I have been syncing with my Apple TV for almost 2 years. My only recent changes have been the upgrade to Snow Leopard. When I tried to sync today and clicked on the more info I received the following response:
Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
Firewall is not enabled presently. Any help would be appreciated.
Thanks

AZWally wrote:
.............. I received the following response:
*Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."*
Is that the message you get, or are you saying you have re-linked the library (pass code) as a troubleshooting step and then get the message: "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."

Problem with Apple TV not responding

OK, so I have three Apple TV's, got them about a month ago. They've been working great. Tonight, all of a sudden, the all exhibit the same odd behavior. I turn on my iMac, load iTunes, and they all 3 show up. Then within 5 minutes, they all disappear. If I try to sync one of them before they disappear, I get the message: "The Apple TV <name> is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689." None of my setting have changed at all, I checked my firewall in Leopard and it's set to allow incoming connections (even tried resetting those settings). I've tried rebooting both the iMac, all the Apple TVs, and the Airport Extreme Base Station multiple times, and nothing works. If I try to play a movie on one of them before they disconnect from iTunes, it will play for about 60 seconds before it disconnects from iTunes. I can play YouTube on it after it disconnects from iTunes so I know it's still connected to the network. One is hardwired to the AEBS, two are wireless.) I'm running iTunes 7.6.1.
Anyone have ANY idea what's causing this or how to fix it??? I'll call Apple tomorrow to see what they say.
Message was edited by: james_bellanca

Don't worry you're not the only one to wonder if they've lost the plot. My ATV seems to sync when it wants to not when I want it to. It appears and disappears from the Devices list and I am constantly checking to ensure it can see my wireless network. Even when it is in the Devices list sometimes it will sync, sometimes it will not.
Signal strength shows as 2/3 out of 5 on the ATV, whereas my laptop shows stronger when I place it adjacent to the ATV, and connects to internet fine. I downloaded the latest ATV software, V2 I believe last night successfully, so it must have been networked OK. I get the port 3XXX message quite frequently but I have the firewall OFF on the iMac so it cannot be this either.
Currently the ATV is sitting in the devices list but refusing to sync an iPhoto file, and I have run out of logical ideas. I am hoping for a repeat of the 5.2 earthquake (huge for the UK) that occurred last night on the illogical basis that we may have a repeat performance of the thing actually working.
My router operates dynamic DHCP with the IP address regularly changing, should I provide a fixed static IP address for the ATV?
Run out of logical ideas, has anyone got any logical or illogical ideas that I might try?

Syncing Problem - firewall - port 3689

Hi there,
when trying to sync my ATV, iTunes says "the Apple TV is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689"
It happened for the first time, I didn't change any settings neither in the computer not in the ATV.
I followed the steps described in the articles
http://support.apple.com/kb/TS1447
and
http://support.apple.com/kb/HT1810.
The firewall setting allow all incoming connections, but the same alert box appears, when I try to sync.
Does anybody know what am I doing wrong?

My solution is below - some preamble first for those despairing as I was!
I had exactly the same issue - purchased ATV yesterday to add to my iMac with Time Capsule WiFi network setup. ATV connected perfectly to the Web but I could not get it to sync with my iMac's iTunes library. I wanted to stream rather than sync but couldn't do either. Tried all previous suggestions - PRAM resets, Firewall to "Allow all incoming connections", router changes - all to no avail.
Console utility was reporting in its logs that my iMac was denying the ATV access.
I'm lucky enough to be friends and neighbours with an excellent network admin who deals with Macs as well as PCs but we still couldn't figure it (I'm an SQL DBA so know a little about networks too). He also has ATV and streams with no problem and had no installation or configuration issues.
We wirelessly connected my ATV to his iTunes library and it worked first time, streaming like a dream. This ruled out ATV as the issue and put my iMac completely in the frame; we still couldn't coax mine into accepting comms from ATV.
Finally tried the NoobProof freeware utility. I used it to specifically set port 3689 to "Allow" i.e. wipe out any existing settings and set the **** thing to "Allow". Bingo. Everything now works.
It could be something I've done over the past 18 months since I switched to block that port so I cannot point blame at the iMac or ATV.
Now it's working I have to say I think ATV is just superb, another quality product from Apple (I didn't think that way about 24 hours ago though!).
Take-away: if you're still getting the 3689 error then please try the NoobProof util (or something similar like WaterRoof) to at least rule out a genuine firewall rule is blocking the communication.
I hope this helps someone - when I was tearing my hair out I found plenty of reports of this problem but not too many suggestions. Please write how you get on and any success you have with this really frustrating problem. Best of luck.

Apple TV not responding

I've recently bought Apple TV and an iMac using the latest software. When trying to sync (from iTunes) the following error message appears: "Apple TV is not responding Check that any firewall software running on this computer has been set to allow communication on port 3689" All solutions refer to older Mac OS X versions. Any ideas? Much appreciated.
Tom

ozdude wrote:
Unfortunately that solution does not help the Apple TV issue.............
But it answers the OP's question.
The OP was looking for documentation that related to Snow leopard and its firewall, which I have provided. Whether or not this resolves the OP's error message is another matter.
The particular error the OP has encountered may be due to network issues or software installed on the host computer.
http://support.apple.com/kb/TS1447
The article above describes what might cause this problem, but it relates to earlier OSX releases when it discusses firewall options, I assume the OP has read this and was looking for the documentation for SL and its firewall.
......... it should be made clear to anyone who just goes and wastes a few hundred dollars on this lemon.
Excluding a faulty unit, this is not an tv problem but rather a problem with your particular set up.

Firewall Port 3689 blocks sync?

Hi there,
I have an apple TV and an iMac and when i want to sync them i usually get the error message "sync not possible...check if a firewall blocks port 3869" (or so, message comes of course in my native language german).
However, i dont have a firewall, the firewall is not activated in system settings and when i change something in the apple TV s<nc options and try again it will sync
any ideas?
same problem with airport AND ethernet
thanks alex

I was having the same problem ...
Sync from iTunes (MAC G5 / OS X 1.5.2) to Apple TV (V 2.0.2) fails with "Apple TV is not responding.
And the suggestion to check the FIREWALL settings on the computer (running iTunes) for PORT 3689.
I found that I could resolve the issue by using the "SECURITY TOOL" of "Systems Preferences" and choosing the "FIREWALL" tab.
(1) Choose the mode of operation "Set access for specific services and applications"... then
(2) use "+" tool to add an entry for the iTunes application (Allow incoming connections) ... then
(3) when you select the "+" tool, a dialog will open to allow you to navigate to application location, select iTunes, and a new rule entry will be created in your FIREWALL.
(4) Restart iTunes ... and you should be able to SYNC from iTunes to Apple TV with the FIREWALL ON.
In the past, for most applications, Apple has usually added the required application access rule to the FIREWALL. Apparently there has been a revision in this practice.

Fix for slow Apple TV sync or stream (port 3689 alert)

If you use Intego VirusBarrier X6, syncing or streaming to your Apple TV may be extremely slow or stop altogether. Your network connection may also be broken. The same may also be true with other virus protection or internet security software.
In many cases, you may receive an alert message saying: Check that any firewall software running on this computer has been set to allow communication on port 3689.
Here is how to modify your VirusBarrier Firewall to open port 3689. If you use other security products, you will need to check with the vendor for specific instructions.
1) In VirusBarrier X6, go to the Firewall section and set the Mode to Advanced.
2) Click the "+ icon" at the bottom left of the window. This will add a new "untitled settings" entry to the list on the left of the window.
3) Right click or control-click in the rules window (the blue and white striped area of the window). Choose "Insert Standard Set" and select whatever setting you were using before (for example: Client Only, Client Local Server, which is the default setting). This will insert the standard rules for that set.
4) Now you must create a new rule for the Apple TV. Click the + button (bottom left). The new rule window will appear.
-- You can name it anything you like, but something that tells you what the rule is for would be recommended. For example: Apple TV.
-- Set the source as "Local Network", the destination should already by "My Mac".
-- The 'Service' option is where you assign what service this rule applies to. However, there will not be an Apple TV option in the list. You must create a new service. Click the '+ sign' next to the services drop down menu. A "new service" window will appear. Name the service something appropriate for it's function (for example: Open port 3689), set the Protocol to TCP, click Single Port, and enter 3689 for the Port.
-- Leave the Interface set to Any, and make sure Allow is enabled.
-- Allow should be enabled, then click OK.
5) This new service you just created will now be at the bottom of the Rules list of your new "untitled settings". You MUST drag it to the top of the list (making it rule number 01).
6) Click the button next to your new "untitled settings" to activate them. Apple TV should now be able to sync (or stream) without problem.
Message was edited by: Meikle

I am having the same problem since upgrading to ATV 2.3 and iTunes 8.0.2.20 for a PC. Since people are having this issue with Mac iTunes, my guess is that it is ATV 2.x that's the problem. Everything stopped syncing as far as I could tell. Apple Support was totally unhelpful. Wanted me to pay for extended care even since I bought my ATV last year. Told me it was "buyer beware" with respect to updates, and that my only recourse was to role back to the factory default (version 1.1) - that is unless I wanted to pay for support. So I asked her if she'd heard of the problem, and she said no. Excuse me? What would I be paying for then? Why can't this company support the piece of junk software they just released??? They are shooting themselves in the foot because now that I've rolled back to 1.1, I can't buy the new content they're pushing from the iTunes store. I've never been this put off by a company and the false advertising that "it just works."
Message was edited by: Win on a Mac

Apple TV not responding error message

Hi, we bought our ATV probably 6-8 months ago and its been great - not one issue.
We bought ATV Flash recently, installed it and noticed that we got the "Apple TV myATV is not responding, blah blah make sure firewalls allow port 3689" message.
I don't think its related, because I've formatted the ATV, re-installed 3.02 and all the content on the ATV (as expected) is gone.
However, I had this problem after it as well, so I fiddled and rebooted our reasonably new AEBS (the latest model), and also the ATV and it started working.
However syncing was incredibly slow, it took about an hour and a half to sync a one hour movie (1.8GB). Even a week ago it wasn't like this!
We have a modem that is connected to our AEBS via an ethernet cable.
I had successfully been able to sync one 1.8GB movie to the ATV which I was watching, I was trying to sync another two, I thought they were working because at one point it was at 50%, but when I came out later it was back at 5% and not moving.
I wasn't getting any internet for any of our computers, so I tried rebooting it and that wouldn't work (via airport) so I pulled the power cord out and plugged it back in. The indicator went orange and wouldn't change, so I tried pulling it out and plugging it back in, eventually it went green.
Internet was back, and I sync'd two episodes to the ATV, it was going faster but still was way too slow.
So I thought the issue was solved, and went into the movies tab and selected about ~20 movies to sync to the ATV, and then it gave me the message.
I'm not sure what the problem is can anyone help?

That's what I meant when I said I formatted the ATV, I restored it to factory settings. The issue still persists after that, that's how I figure it's not the ATV Flash.
I either get a "Not responding" message, or it just goes ridiculously slow.
At the moment, I'm syncing 36 movies over and it fits in that latter category, I'll have to wait and see if makes any progress or is just stuck.
According to activity monitor, 500KB/s is being sent over the network.
I've noticed a big slow down with the internet while this is going on though, took me like 10 seconds to open Apple.com/support, and it's bad enough that a game I want to play shows that I'm not connected to the internet!
//Actually I think the game is just getting maintenace
Only a short while ago we moved the AEBS to a better location - it was behind a 30" ACD, so it's been moved and has improved the WiFi signal strength down the end of the house (which isn't too far).
But even when it was behind the 30" the ATV never had any issue before.

Apple TV Not Responding - Repost - AGAIN!

Dear Discussions Group,
in the hope to find a solution I am reposting this topic. It has been posted several times. So I apologize for the re-post, but there is no fix yet and I am hoping to perhaps find one.
My ATV is giving me the Port 3689 message.
I have done pretty much everything that others have suggested. Factory Restore, taking the plug out for over 30 seconds, changing the firewall setting (as much as they can....) in System Prefs etc etc
So, what I would like to ask, HOW can I change settings on the 3689 port?? any Ideas??
And can perhaps someone form Apple finally address this? So many are having the problem.
Thanks!

Thanks for all the replies!
To recap for all:
- The problem does not lie with my wireless network, as other computers (both mac and windows) can connect to the ATV and communicate.
- My MBPro does not have 3rd party firewall software on it.
- I have disconnected the ATV from my itunes, I have done several factory restores (even with oldest factory firmware, I get the 3689 message!) and have done anything and everythign that has been suggested here with the firewall (only one option there anyway!) or itunes prefs.
It is clear that it is my MBpro and that somehow the port(s) allowing incoming traffic from other devices (can not share my files, i-tunes library etc) but I have no idea how to fix that...
I have no experience in code or using the terminal, so I have left my hands off that for now. But if there is someone who can tell me how to check if the firewall is blocking this and how to turn that off using the terminal I;d give it a shot.
I have so much media and can not use the ATV. it;s driving me absolutely insane!
Thanks!
PS. Update: Just completed yet another factory restore, and now my ATV will not connect to the wireless network AT ALL... Nothing has been changed to the network and it was connected to the network about 10 minutes ago!!
Also the remote has been unpaired, and I cant pair that back either. it worked up until the network connection attempt. Now the ATV is blinking amber when i click the remote (and there was an "unpair"-looking icon on the screen)
HEEEEELP!!!!!!

How do I fix Apple TV/iTunes Sync issue (port 3689)

I am having a port 3689 issue, I looked through all the other topics on it here, seems common, I only just bought my Apple TV unit and thinking about returning it, the guy from Apple support tried his best but still no fix.
iTunes says port 3689 is blocked, I have tried the following to rectify
1) Opened up port 3689 and 5353 on the modem
2) connected the Apple TV box directly to the Netcomm modem avoiding the wireless network
3) Called apple for assistance
4) disabled my firewall completely
5) re-instated the firewall and opened up ports in the firewall itself as a rule
After all this still says it's blocked.
Any other ideas?
Please help
Message was edited by: simosyd
Message was edited by: simosyd

I had the same problem. I tuned off the firewall, rebooted computer, unplugged the router and turned off AppleTV, then I turned them all back on.
Then it works fine.
If I do all that but leave the firewall on, AppleTV syncs correctly the first time iTunes is loaded. After that I get the error and need to either turn off iTunes or simply reboot the computer and the sync goes back to working (again, first time only).
While it it definitely seems like a firewall issue, it seems to be a problem within iTunes/AppleTV and I doubt there is a way it can be fixed permanently by managing the ports (i.e. wait for the next update for the real fix).

Apple loop not responding to tempo changes

apple loops that have been created from an audio file in the arrange window do not respond to tempo changes. when i had logic 7 there would be a change in the audio file from an audio to an apple loop icon. this is not happening w/ logic 8 although it appears to be saved in the apple loop window but still i have no access to changes being made there as well. what is thew problem?

http://discussions.apple.com/thread.jspa?threadID=1793992&tstart=0

Apple TV Not Responding - Firewall Port 3689?

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