Apple TV not responding-Port 3689

I have been syncing with my Apple TV for almost 2 years. My only recent changes have been the upgrade to Snow Leopard. When I tried to sync today and clicked on the more info I received the following response:
Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
Firewall is not enabled presently. Any help would be appreciated.
Thanks

AZWally wrote:
.............. I received the following response:
*Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."*
Is that the message you get, or are you saying you have re-linked the library (pass code) as a troubleshooting step and then get the message: "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."

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Apple TV not responding, check firewall port 3689

Hi,
I have this problem: "Apple TV not responding" with my PC wired to the router (Thomson Speedtouch 780i WL). I have read all the topics on this issue and tried everything: no success! With my XP laptop I can make a wireless connection and everything works fine. But not with the PC where I have all my music and photo archives on.
Now I have a clean installed Vista and the problem remains the same. How is this possible?
- the firewall port 3689 is open
- i have rebooted everyting
- i have made a new connection with the apple tv
- apple tv software is updated
I want to get this thing working. Could you please help me?
Thanks, Sliek.

The problem is not with the router nor the firewall. And with you having the issue on a PC and I having it on a Mac, this rules out the OS. That leaves a networking problem in either iTunes or the AppleTV. Or most likely a dropped packet of information between the two.
Using NetBarrier I have watched the interaction between my Mac and the AppleTV. The sync occurs in three separate phases. The first phase initiates communications via port 3689 and a few high order ports (49xxx - 6xxxx). After this is finished about a dozen ports are opened by the AppleTV (all high order) for a couple of minutes. When these ports close and after a substantial wait, the AppleTV opens a whole s**t-load of ports (well over 200) and the actual sync occurs. It is this third phase that fails when I fail the sync. Or iTunes gets stuck waiting for a response from the AppleTV. I think that the AppleTV is dropping the ball and failing to respond properly.

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond I do not understand how a company like Apple puts experts to help users Please note that anonymous experts in Internet offer their help for money

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
I do not understand how a company like Apple puts experts to help users
Please note that anonymous experts in Internet offer their help for money

Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
I do not understand how a company like Apple puts experts to help users
Please note that anonymous experts in Internet offer their help for money

Apple TV Not Responding - Firewall Port 3689?

I just purchased the Apple TV, and went through the setup. Everything seemed to go smoothly until I tried to sync through iTunes and I got an error saying:
Apple TV is not responding, check that any firewall software is set to allow communications on port 3689
Any idea what is going on? Could I have entered the password to my Airport Extreme wrong? I am on a Macbook Pro under 10.5.4.
Thanks

Well I say hijack because if the ATV connected to wireless, nothing else could. The computer sharing my iTunes library would stay connected for about 20 minutes, then whatever I was watching would freeze and then connection was lost. Had to reboot everything to get the connection back up. To figure it out I just realized that when the ATV was connected, it was the only thing connecting. iphone, desktop pc, mac mini, and laptop pc would all lose connection. I think I jumped the gun posting I got it working though, because after I set the reserves in DHCP it worked long enough to get my hopes up...now the other devices still have connections, but iTunes stops sharing about 20 minutes into whatever I'm watching. Very frustrating. Other forums are telling me to buy an airport, i may try it just to see if it works, but think its pretty shady if thats what I have to do to get this working right.
BTW I'm using a Linksys WRT160N (http://www.linksys.com/servlet/Satellite?c=LProductC2&childpagename=US%2FLayout&cid=1175239516849&pagename=Linksys%2FCommon%2FVisit orWrapper) router. WEP enabled for now but was and will use WPA TKIP.

Problem with Apple TV not responding

OK, so I have three Apple TV's, got them about a month ago. They've been working great. Tonight, all of a sudden, the all exhibit the same odd behavior. I turn on my iMac, load iTunes, and they all 3 show up. Then within 5 minutes, they all disappear. If I try to sync one of them before they disappear, I get the message: "The Apple TV <name> is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689." None of my setting have changed at all, I checked my firewall in Leopard and it's set to allow incoming connections (even tried resetting those settings). I've tried rebooting both the iMac, all the Apple TVs, and the Airport Extreme Base Station multiple times, and nothing works. If I try to play a movie on one of them before they disconnect from iTunes, it will play for about 60 seconds before it disconnects from iTunes. I can play YouTube on it after it disconnects from iTunes so I know it's still connected to the network. One is hardwired to the AEBS, two are wireless.) I'm running iTunes 7.6.1.
Anyone have ANY idea what's causing this or how to fix it??? I'll call Apple tomorrow to see what they say.
Message was edited by: james_bellanca

Don't worry you're not the only one to wonder if they've lost the plot. My ATV seems to sync when it wants to not when I want it to. It appears and disappears from the Devices list and I am constantly checking to ensure it can see my wireless network. Even when it is in the Devices list sometimes it will sync, sometimes it will not.
Signal strength shows as 2/3 out of 5 on the ATV, whereas my laptop shows stronger when I place it adjacent to the ATV, and connects to internet fine. I downloaded the latest ATV software, V2 I believe last night successfully, so it must have been networked OK. I get the port 3XXX message quite frequently but I have the firewall OFF on the iMac so it cannot be this either.
Currently the ATV is sitting in the devices list but refusing to sync an iPhoto file, and I have run out of logical ideas. I am hoping for a repeat of the 5.2 earthquake (huge for the UK) that occurred last night on the illogical basis that we may have a repeat performance of the thing actually working.
My router operates dynamic DHCP with the IP address regularly changing, should I provide a fixed static IP address for the ATV?
Run out of logical ideas, has anyone got any logical or illogical ideas that I might try?

TS2709 Apple TV error: open port 3689

I just did a factory restore on my Apple TV. I then set it up again from scratch and synced data successfully. Then I did a ATV software update to the latest version. After this I noticed my photos dissappeared from the ATV, but all other synced content remained. iTunes sees the ATV but now when I try and sync it, I get an error telling me that "ATV isn't responding and to check my firewall settings to be sure that port 3689 is open".
I've checked the firewall and iTunes is listed in windows 7 firewall authorized programs and the settings for that program are good. I even tried specifically changing the port to TCP 3689 and it still gave me the same error message when I tried to sync.
Right now I can't sync my ATV because of this problem. There are no valid articles in the apple knowledgebase about this problem that I can find either.
Does anyone have any suggestions on a fix?

firewall is not the place you want to see if it's blocked it's in your wifi router you want to verify it
how you go about this depend on the router it's manual would likely describe how one unblock ports

Apple TV not responding error message

Hi, we bought our ATV probably 6-8 months ago and its been great - not one issue.
We bought ATV Flash recently, installed it and noticed that we got the "Apple TV myATV is not responding, blah blah make sure firewalls allow port 3689" message.
I don't think its related, because I've formatted the ATV, re-installed 3.02 and all the content on the ATV (as expected) is gone.
However, I had this problem after it as well, so I fiddled and rebooted our reasonably new AEBS (the latest model), and also the ATV and it started working.
However syncing was incredibly slow, it took about an hour and a half to sync a one hour movie (1.8GB). Even a week ago it wasn't like this!
We have a modem that is connected to our AEBS via an ethernet cable.
I had successfully been able to sync one 1.8GB movie to the ATV which I was watching, I was trying to sync another two, I thought they were working because at one point it was at 50%, but when I came out later it was back at 5% and not moving.
I wasn't getting any internet for any of our computers, so I tried rebooting it and that wouldn't work (via airport) so I pulled the power cord out and plugged it back in. The indicator went orange and wouldn't change, so I tried pulling it out and plugging it back in, eventually it went green.
Internet was back, and I sync'd two episodes to the ATV, it was going faster but still was way too slow.
So I thought the issue was solved, and went into the movies tab and selected about ~20 movies to sync to the ATV, and then it gave me the message.
I'm not sure what the problem is can anyone help?

That's what I meant when I said I formatted the ATV, I restored it to factory settings. The issue still persists after that, that's how I figure it's not the ATV Flash.
I either get a "Not responding" message, or it just goes ridiculously slow.
At the moment, I'm syncing 36 movies over and it fits in that latter category, I'll have to wait and see if makes any progress or is just stuck.
According to activity monitor, 500KB/s is being sent over the network.
I've noticed a big slow down with the internet while this is going on though, took me like 10 seconds to open Apple.com/support, and it's bad enough that a game I want to play shows that I'm not connected to the internet!
//Actually I think the game is just getting maintenace
Only a short while ago we moved the AEBS to a better location - it was behind a 30" ACD, so it's been moved and has improved the WiFi signal strength down the end of the house (which isn't too far).
But even when it was behind the 30" the ATV never had any issue before.

Apple TV not responding

I've recently bought Apple TV and an iMac using the latest software. When trying to sync (from iTunes) the following error message appears: "Apple TV is not responding Check that any firewall software running on this computer has been set to allow communication on port 3689" All solutions refer to older Mac OS X versions. Any ideas? Much appreciated.
Tom

ozdude wrote:
Unfortunately that solution does not help the Apple TV issue.............
But it answers the OP's question.
The OP was looking for documentation that related to Snow leopard and its firewall, which I have provided. Whether or not this resolves the OP's error message is another matter.
The particular error the OP has encountered may be due to network issues or software installed on the host computer.
http://support.apple.com/kb/TS1447
The article above describes what might cause this problem, but it relates to earlier OSX releases when it discusses firewall options, I assume the OP has read this and was looking for the documentation for SL and its firewall.
......... it should be made clear to anyone who just goes and wastes a few hundred dollars on this lemon.
Excluding a faulty unit, this is not an tv problem but rather a problem with your particular set up.

ATV1 stopped responding Port 3689 request

My ATV1 no longer syncs with iTunes. I had it connected via Airport. I tried to connect it to my Time Capsule router but had the same problem, I now have it connected it directly to my iMac with ethernet. It appears on the device list in iTunes but returns an error message to the effect that it is no longer responding and to check that Firewall is set to allow communication on port 3689. I have checked the firewall and it is set to allow all iTunes communication. I have also checked Virus barrier (set to check my internet traffic) and it is set to allow all local network activity. I do not think this is a firewall issue. I see the apple TV in the iTunes prefs and it show as Syncing - which it is clearly is not. I have had this issue since upgrading to iTunes 10.

Answered here.
I just got a Time Capsule and changed my iMac's network connection from using AirPort to using Built-in Ethernet from the Time Capsule. Also I changed my Apple TV to use the 5GHz AirPort network. Then I started having this issue. Unfortunately, I made a couple of changes at once before retesting. One or both of these changes resolved the issue.
1. Turned IPv6 On for Built-in Ethernet
2. Turned Internet Sharing Off that was set to share AirPort with Built-in Ethernet.

Apple TV Not Responding - Repost - AGAIN!

Dear Discussions Group,
in the hope to find a solution I am reposting this topic. It has been posted several times. So I apologize for the re-post, but there is no fix yet and I am hoping to perhaps find one.
My ATV is giving me the Port 3689 message.
I have done pretty much everything that others have suggested. Factory Restore, taking the plug out for over 30 seconds, changing the firewall setting (as much as they can....) in System Prefs etc etc
So, what I would like to ask, HOW can I change settings on the 3689 port?? any Ideas??
And can perhaps someone form Apple finally address this? So many are having the problem.
Thanks!

Thanks for all the replies!
To recap for all:
- The problem does not lie with my wireless network, as other computers (both mac and windows) can connect to the ATV and communicate.
- My MBPro does not have 3rd party firewall software on it.
- I have disconnected the ATV from my itunes, I have done several factory restores (even with oldest factory firmware, I get the 3689 message!) and have done anything and everythign that has been suggested here with the firewall (only one option there anyway!) or itunes prefs.
It is clear that it is my MBpro and that somehow the port(s) allowing incoming traffic from other devices (can not share my files, i-tunes library etc) but I have no idea how to fix that...
I have no experience in code or using the terminal, so I have left my hands off that for now. But if there is someone who can tell me how to check if the firewall is blocking this and how to turn that off using the terminal I;d give it a shot.
I have so much media and can not use the ATV. it;s driving me absolutely insane!
Thanks!
PS. Update: Just completed yet another factory restore, and now my ATV will not connect to the wireless network AT ALL... Nothing has been changed to the network and it was connected to the network about 10 minutes ago!!
Also the remote has been unpaired, and I cant pair that back either. it worked up until the network connection attempt. Now the ATV is blinking amber when i click the remote (and there was an "unpair"-looking icon on the screen)
HEEEEELP!!!!!!

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The Apple TV "Apple TV" not responding. Check Firewall ... port 3689

ATV would not sync. After wasting several hours changing settings on iMac, checked Wireless Network on ATV. Default wireless network had changed to incorrect "guest" network. Changed to correct network and Sync works. Hope this saves someone from following useless Apple resolutions.

apple resolutions can't take into account someones wifi settings having been played about with.
they assume the user will have checked to make sure that it actually is trying to connect to correct network!
somone obviously changed the appletv to connect to that network. it wouldn't have done it on its own.

Apple TV not responding-Port 3689

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