Apple tv overcharge on rented movies

I have been charged varying amounts on my credit card for movies bouoght via my apple tv. Two movies both advertised at €4.99 I was charged €8.98 and €9.98 please advise why and how one can get a refund?

Contact iTunes
http://www.apple.com/support/itunes/contact/

Similar Messages

Apple TV2 not playing rented movies

Hi folks,
Here's a problem which I've discovered since the latest software update for the appleTV:
I regularly rent movies via the iTunes store on my iPad2. Usually in standard def. I've had no trouble in the past viewing said videos on AppleTV - appearing in the top left of the Apple TV home screen under 'Purchased' or 'Rented' items.
On Sunday past, I rented a film in the same way only to find that the rental did not appear on my AppleTV - I even did the whole 'check for rentals' thing via settings, but to no avail. In the end, as I had friends round to watch the movie, I had to rent the movie a second time via my appleTV.
Phoned support last night who couldn't give me an explanation of why this might be, but did offer me a work-around - ie, play the movie on my iPad and send it via Airplay to my appleTV - I tried it last night while the guy from support was on the phone with me. It worked with a rented movie on my iPad 'Stander'. No problems. So, I went ahead and rented 'In Time' on my iPad, sent to to Airplay as before only to get the message on my iPad 'Not authorised to play this content on the selected monitor device'. However, the audio was playing via the AppleTV. Tried again this morning to find that now not only isn't the audio not playing via AppleTV but I'm getting the yellow exclamation mark triangle on screen with the message 'Not Authorised to play this content'.
There is nothing wrong with my hardware as far as I can tell. Everything else works as it should. This is a problem which has suddenly occured since the last firmware/software update for AppleTV.
Can someone offer me some help/explanation because Apple support both last night and today have been entirely useless. While not able to offer me an explanation, they did however try to sell me extended phone support, which was nice...
So yeah, if anyone else can offer me any help/suggestions, it'd be much appreciated!
d.

I don't recall rentals made on an iPad ever also being available on AppleTV direct - they're not supposed to be:
http://support.apple.com/kb/HT1657?viewlocale=en_US&locale=en_US
It's a long time since I rented on an iPad so that's not to say it never happened I just don't recall that you werer supposed to be able do to this.
Airplay however should work.
Funnily enough I tried Airplaying a movie my kids had started to watch on teh AppleTV2 yesterday and got audio only. This was from a local iTunes library so easy to do direct on the unit - I'd only tried Airplay as it should have continued from where they were watching rather than ahving to manually naviagte to there.
AC

Specific Apple TV Setup? Rented Movies NO SOUND

Hi Everyone,
I wonder if there this anyone out here who's Apple TV is setup this way:
Apple TV >> HDMI Cable(AV) >> HDTV >> (Audio) Digital Optical Cable >> Home Theatre
I just got my Apple TV for 2 weeks now and set it up the way that is stated above. I have expected that the TV will display the picture of course and stream the audio out through the optical output to my home theatre's digital audio in via the optical cable. The setup works fine navigation through the menus, playing music and watching movie previews except for one BIG thing - it doesn't work when watching a rented movie. There is video on the TV but the audio isn't just going through the Apple TV to the TV and finally to my home theatre.
So I have tried this setup below:
>> HDMI Cable(V)>> HDTV
Apple TV
>> Optical Cable(A)>>Home Theatre
And it works on everything, especially the one that I am having issues with, watching a rented movie. Now I can forget it and keep the setup this way. But I am concerned about having to buy a splitter and another 2 optical cables just to connect other TV audio output to my home theatre which only has 1 digital audio in.(which most if not all systems do).
Now I am confused if there a way to keep my previous setup and make everything work.
Anyone who went through the same trouble? Or knows more? I'd be glad to hear your advice.
Thank you in advance!

I can only think that there may be some setting on the TV that is causing the problem or only Dolby Digital which originates from the TV itself is passed through the optical out.
On the matter of connecting the Apple TV to the receiver, most set ups would have all your devices connected to the receiver by HDMI and then the receiver would pass the video through HDMI to the TV.

APPLE TV unable to rent movies

We have the option to click rent movie. once we click it does not go to movie.

I once had an issue as my title (Mr, Mrs etc) was not complete on one of the account detail pages when i had to enter a 3 digit verification code. Might be worth a check.
Also check your country and store settings are correct.
AppleTV has both a country setting for iTunes store and a Location setting which somehow defaults to Cupertino.
AC

Apple TV - Purchasing and renting movies / videos in Austria

I want to buy an Apple TV in the next days, but today I saw, that it is not possible in my region (Austria) to rent or buy movies in iTunes yet. So I'm afraid it would make no sense to buy the Apple TV. Does anybody know, until when movies will be available in Austria's iTunes Store - i hope quite soon?!?
Thanks, Thomas.

Welcome to the  Discussion Forums.
Unfortunately no-one here can answer that question, we are all users like yourself. Apple are unlikely to give out details of future events or improvements, so I'm afraid you can only wait and see.

Why do I have to reboot my Apple TV2 to watch rented movies?

When I rent a movie from iTunes on my ATV2, I do not get the option to watch it, it just offers the option to rent the film again.
When I reboot the ATV2, the 'play' option appears, but I don't really want to do this each time.
Has anyone else had similar?

The Apple TV may be getting confused by connection issues, this may be HDMI, but may be more likely to be a network issue, have you tried another wifi channel to try to eliminate interference.

Apple TV not listing rented movies purchased from iMac - Temp solution !

Fastest and easiest solution that has been working for me.
Simply restart your iMac while your Apple TV is is powered OFF. Once iMac is restarted and powered on , power on Apple TV. Your rentals should then show up in the computers section.

I don't recall rentals made on an iPad ever also being available on AppleTV direct - they're not supposed to be:
http://support.apple.com/kb/HT1657?viewlocale=en_US&locale=en_US
It's a long time since I rented on an iPad so that's not to say it never happened I just don't recall that you werer supposed to be able do to this.
Airplay however should work.
Funnily enough I tried Airplaying a movie my kids had started to watch on teh AppleTV2 yesterday and got audio only. This was from a local iTunes library so easy to do direct on the unit - I'd only tried Airplay as it should have continued from where they were watching rather than ahving to manually naviagte to there.
AC

Why doesn't Apple permit playing a rented movie on a large screen TV using a VGA cable?

I was disappointed after waiting over 8 hrs to download an HD movie to my iPad2 from iTunes that I could not play it on my large screen. I connected the iPad to the TV with an Apple VGA adaptor. I got the error message "CANNOT PLAY MOVIE. The connected display (my large screen TV) is not authorized to play protected movies." Yet, in the information provided by Apple, it says I can play the movies on my TV with Apple TV. What's the difference other than Apple TV has an HDMI connector instead of the VGA connector. BTW I had the iPad connected to my stereo set via the iPad's headphone jack.

The VGA cable does not offer the copy protection necessary to allow the conetn to be played.
For instance I use an HDMi Adapter from apple and can play movies and TV shows on my HD TV just fine from my iPad 2 and I don't own an Apple TV.
The following article explains it:
http://support.apple.com/kb/ht4108
Apple wrote:
HDCP requirements
iTunes Store movies (SD and HD) and TV shows (HD) require an HDCP digital connection such as the one provided when using the Apple Digital AV Adapter and HDMI cable. If you attempt to play this content using a non-HDCP digital connection, such as the Apple VGA Adapter, an alert will appear to let you know that an HDCP-compatible device is required. To view iTunes Store content using a non-HDCP digital connection, do one of the following:
Sync the SD version of the TV show
Use an Apple Component AV cable to play the HD version at 480p
Use an Apple Composite AV cable to play the HD version at 480i
Attempting to play rental content on a device that requires an HDCP digital connection may start the rental timer. Use one of the recommended Apple AV cables to view your rental before the time limit expires.
This is more the movie studios doing than anythng Apple is pushing. Though it may help push their Apple TV.

Can I use Remote app on iPad to control RENTED (read Rented) movies on Apple TV?

I use the Remote App on my iPad to control movies on my Apple TV, but those are movies that I own and are resident on my home network.
What about controlling a rented movie that is aquired through iTunes Store? I would like to be able to control rented content just the same.
Please advise?
I have the older version of Apple TV – maybe controlling rented movies with ipad can be done with newere Apple TV and iOS 5 on all devices?

Ok, thanks, now I see the very inconspicuous little "control pad" icon in bottom right corner of Remote App. How the **** is a guy supposed know what that means? Why not just put a button labled with "Control Pad" or something on it?
Thanks just the same. Now that I know that, it works really slick. I can start/stop/pause rented movies and use my iPad as remote touch pad to navigate anywhere on the Apple TV menu. Nice.
Can't wait for the "real" Apple TV set to come out.

How do I get a refund for my movie. Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

Probably can't get a refund, but.........
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
 Cheers, Tom

HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later.

I've just set up my Apple TV, however I rent and therefore share the main television, how can I make my account private so that my housemate can rent movies on his own account?

So, I've just bought and set up an Apple TV in my apartment, my iMac is set to home sharing and I've to log on using my iTunes account ID, however I don't want my housemate renting movies on my account - is there some way of setting up a log on, or can we both share?
Thanks

Welcome to the Apple Community.
You can add multiple accounts at settings > iTunes Store > accounts.
However, there would have to be some trust between you to switch accounts before purchasing, unless you deleted your account each time you used it. You can only switch accounts in settings, there is no option to do this at the point of purchase.

I rented a movie on my iPad but cannot move it to my computer to watch on tv via Apple tv. How do I transfer the rented movie to my computer?

I rented a movie on my iPad but cannot move it to my computer to watch on tv via Apple tv. How do I transfer the rented movie to my computer?

I just rented a movie from my iPad2 and tried to play it through my ATV2 with AirPlay and same problem.... This is absurd guys. Apple I know there are copyright hoops to jump through but come on!! The whole pitch behind AirPlay and AppleTV was to make it easy to watch my purchases on my TV no matter what device they were on. Now I've got to hold my iPad in front of my face to watch a movie for nearly 3 hours!! And when I go to the support site I have no option other than to send an email to billing, screw this. I've not bought a DVD since I purchased my ATV2 over a year ago but if you guys are gonna pull this crap then what incentive do I have to continue the use of something that may or may not work the way it was advertised.
By the way, this is the first time I've had this problem because I normally rent straight off the ATV or my computer, which by the way I was considering replacing my PC with an iPad but looks like you guys aren't ready for me to make that kind of a switch.
Don't tell us that a product will do XY and Z then put limits on Y sending to Z.
FIX THIS!!!

Rented movie not playing. I have 81Mbps Internet and can stream anything else HD. it's not WiFi either because signal strength is full and I can view anything other than rented movies on apple TV unit. it charges me for renting but doesn't play

Rented "Gone Girl" on apple tv. It charges me, but will not play for more than 4 seconds at a time. I have exercised every step of apple's troubleshooting and nothing fixes the problem. I have a very strong, steady 81 Mbps Internet connection speed and can stream any other HD through the apple tv except for this rented movie. This is not the first time this has happened either. I just gave apple $6 for free and am currently watching the movie streaming through my cable provider's on demand channel with ease. Oh yeah, and when I seek apple support for the issue, apple wants $2 just to contact someone! Give me my money back please and I will never attempt to use your poor tv service again.

The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

Unable to watch my rented movie on apple TV but it says ive rented it already

Hi can someone help me please ?
I have purchased a Rental in itunes 2days ago, this rental is on my PC and ready to watch, however I would like to watch it on my Apple TV.
To be clear, I have not started watching the movie on any other machine.
Since a recent upgrade of the software on my Apple TV, (and to be fair I havent used the rental facility for a while) I am unable to see my rented movie.
If I find the movie through top movies and try to rent it , it tells me I have already Rented it and am I sure I want to rent it again ? But its not there to watch on Apple TV
Can anyone advice please as its very frustrating. ?
Thanks in advance
Firebaldefun

Hi vazandrew, thanks for your help, Ive just checked, both home sharings ie Apple TV and itunes on my laptop, and they were both on , but for the heck of it, I turned them off and back on again. I still have the same problem.
Im looking in purchased films, am I looking in the right place ?
Thanks

Apple tv overcharge on rented movies

Similar Messages

Maybe you are looking for