Apple tv playback problems

Ok I am really getting sick of this. I have an apple tv on a time Warner Internet connection. ( 15-25 megs down )
I rent a movie and start to watch it and it just stops. Then I see your movie will be ready in 15 min or something like that. It was so bad that i couldn't even get past the first few min of a movie and I just rented it from timewarner. ( I tried to get a refund but I couldn't find any place to do that but I digress )
Also the playback of my netflix pauses every 2 to 3 min. Very annoying.
I have checked my network and nothing is running or downloading. I am not using wifi.
I have a business class router and a hp managed 24 port switch. All cat 5e cable
And store bought patch cords that I have tested.
I have a blueray DVD player with Netflix and there is no problem watching movies on that device.
After a reset of the apple tv it seems to work better but the problem comes back.
Any thoughts? Thanks in advance!

Here's some help for the digression point - getting the refund. Follow this link to the claims form for a refund.
http://www.apple.com/support/itunes/contact.html?form=video&topic=Video%20Purcha ses&subtopic=Lost%20or%20Missing%20Items

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