Apple TV purchased items mysteriously disappearing.
I purchased a season of a TV show, and I downloaded directly to Apple TV. I have a first gen box. I contacted Apple and they claimed they "posted the missing items to my Apple ID". When I checked my Apple TV unit - some of the missing items appeared. Then they mysteriously disappeared again! I have sent multiple emails to Apple Technical Support and they have now stopped responding to my emails. I called Technical Support and they were no help. I saw on a discussion board where if you repurchase the items Apple will recognize that you already purchased, and allow you to download at no cost - NOT THE CASE. I tried, and I was asked " Are you sure you want to repurchase items?" There is an ITunes option to download previously purchased music and apps BUT NOT AN OPTION TO DOWNLOAD PREVIOUSLY PURCHASED MOVIES OR TV SHOWS.
Note I am running the most recent version of Itunes and I am running the most recent software for Apple TV.
This i
I am the only person with access to the unit. I live alone. I doubt that Apple purposely "deleted" the content. It should have downloaded but I believe it did not. It believe the content was streaming, even though I opted to download. THe point is that Apple has not corrected the provblem. It has not provided the content for download even though I purchased it.
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