Apple TV remote app not working

I just did the Apple TV update and now the Remote App can't find my Apple TV. There are no lights on the Apple Tv and beyond unplugging it and replugging it in I have no clue how to fix this... help?!

No there's nothing showing on my tv. I think the ATV won't turn on because I can't use the remote app and the original remote is lost. :S

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My Apple TV remote is not working.

My Apple TV remote is not working. It was fine this morning, but now ATV is not responding to it. It still access iTunes on my Mac so I don't think it's a battery issue. The white light flashes on ATV, but nothing happens. I have restarted ATV several times from the mains, but no change. Please help!

Hey Punkmonk1,
Thanks for the question. I understand that you are experiencing issues with your Apple TV remote. The following resource may provide a solution:
Apple TV (2nd and 3rd generation): Resolve issues with Apple Remote
http://support.apple.com/kb/TS5157
Thanks,
Matt M.

IPhone 4 Remote App Not working

Hello,
Sorry for posting another 'not working' thread, but having searched the forum I cannot find my answer.
I am not very technical, but I have iTunes and an iPhone 4.
I have the remote app and the app has worked perfectly up until recently.
I have upgraded iTunes to 10 and also my antivirus.
Now I know alot of these things could be caused by the firewall, but I have allowed iTunes to be let through the firewall and I have switched off the firewall in the past to ensure it was not this.
When I switch on the computer and open iTunes then go to the remote app it works. It is when the iPhone 'sleeps' that the library wont re connect, OR if i have been using iTunes and then try and start the remote that it will not work.
Any ideas at all as it is so frustrating. I am not technically minded, so switching router channels etc and proxy settings/DHCP etc dont really make sense to me.
I have tried rebooting everything including the router, but believe it is something simple as it was working prior to iTunes 10.
I am running a PC on Vista
Thanks
Steve

no I use both ipad2 iphone4 with remote app and have no issues with ios
try removing the setup and start over

TS1741 Apple TV remote- no physical remote and remote app not working. ?

Hi I've just got a new wireless network and my Apple TV is not connected to it, error message when I go to tv channel for Apple TV. Error telling me to go to settings etc and connect which is fine. Issue is I have no physical remote and I had the remote app downloaded but it is not connecting to Apple TV, keeps prompting for. Home sharing which I have/had already activated but won't allow me to interact with Apple TV .. How do I get Apple TV connected to new network and get remote working??

You need the hardware remote. You can not enable the remote app without it. You can buy a replacement for $20.

Apple tv remote is not working

I have an apple tv that isn't responding to its remote. I restored the apple tv it is still not working. I think the remote is dead. I was wondering if there is anyway to get the remote app to recognize the apple tv considering it has been recently restored. I don't know what to do help please!

I am watching this thread for a solution. I have also changed the battery and tried pairing but see no response. The tv screen shows all my options, but the remote won't move the cursor.
I've installed the new battery both ways (+down and up) with the same result each time. Which is correct?

Ipod Touch 4G Remote App not working

I was able to link my ipod Touch 4 to my laptop PC's itunes library. But when I try to register it with my desktop PC, iTunes accepts the four digit code and says "Your remote is now able to control iTunes." as it did on the laptop. But on my iPod the library it set up has a blank name at it won't connect. I've verified that the firewall on my PC has the correct ports opened. I even tried it with the firewall turned off but no luck.
My desktop PC is running Windows 7 Pro and my laptop PC is running Windows 7 Home Premium. I don't know that might have anything to do with it.
My iPod is software is version 4.2.1. The Remote app is version 2.1. I've tried Forgetting all remotes on my desktop's iTunes library and re-configuring the library, still no luck.
Any idea why it will connect on one PC and not the other? Both PCs are on the same network so I doubt it has anything to do with my router.
Message was edited by: maxbert

I had a more detailed look what my Netgear router setup (WPN824) is. UPnP is turned on and it has the following rules set:
Active Protocol Int. Port Ext. Port IP Address
YES UDP 4500 4504 192.168.0.4
YES UDP 5353 5357 192.168.0.4
The IP address listed is my MacMini.
Anyone around who knows if additional port fowards are needed for Remote to work?

ITunes wireless sync and Remote App not working in in unison.

I'm running iTunes on a Windows 8 machine, and I'm having issues getting both these above mentioned applications working together.
I did have some issues in the beginning with setting up wireless sync for my iPhone, but these were fixed by restarting the Apple Mobile Device Service that runs in the background.
The remote application seemed to have similar issues in the beginning, so I tried restarting the Apple Mobile Device Service - and this seemed to help, but then wireless sync faulted again.
After having a bit more of a read, I made sure UPnP was enabled across the board - in my PC and router, SSDP on my PC was changed to automatic mode, all bonjour services were confirmed running and there and I couldn't see any funky rules in my firewall that may be causing me issues.
I did find though, that both the remote app and the wireless sync functions operate on the same ports; TCP port 3689 and UDP port 5353. I'd imagine if this would be a problem, it would have been picked up - but I can't find any solid info to disregard this thought. Can anyone confirm or deny that this could be an issue?
Any other ideas? Cheers.

Welcome to the Apple Community. (5)
The following article(s) may help you.
Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings

Why does the remote app not work with Apple TV 1st gen anymore.

This is a review I just left on the app store, I am posting it word for word, and i hope that dowsnt complicate anything. My hope is that this finds the right party to address the situation, and if any user has a fix, I would love to hear it.
I have an Mac mini running iTunes as a server, I have 2 airport expresses to allowing airplay to them for different rooms, and I also have 2 Apple TV first gens... I can play one stream of music from the server, and have the option of playing 2 other streams of music from the apple tv's as they have a built in hard drive to sync music to. I can send any of the feeds to any o the devices in any room and i love it. This whole system used to work flawlessly... It doesn't anymore. The latest update of remote broke what was working so well. I can pull it up and see all 3 music sources, log into each and play music, no problem there. The problem is that when I want to log back into that device, it won't show what music is playing. It loads up to a trackpad... Why do I need a trackpad? the point of a wifi remote is that it interfaces directly with the library, not needing to see the display... Annoying enough in itself as none of my devices are actually hooked up to a screen, but whatever, annoying point aside, I back out of the trackpad and refresh the device playing music... The music is playing, but won't show on my remote, I can't pause, press next song or anything. I have to start over and pick a song and override the currently playing song. Even the volume control is broken. I used to control each volume of each of the multiple devices individually, they each had a slider in the multiple speaker view, now there is only one master volume slider... One speaker is in my baby's room... If she is sleeping I don't want to have to go into the room to physically adjust that speaker, I want an individual slider like there was before.
I used to be very happy with this app. I'm not anymore. I used to praise apple and promote the functionality of it to all of my friends. Now I'm just embarrassed when I can't control it when they are over. Embarrassed....
As another fail.... I want to describe another point. As I have the iTunes server, it should be able to handle multiple things at once. It can to an extent... For example, I can play music from the server to an airplay device, and I can go onto my iMac, load up iTunes, click on shared libraries ad load my entire library from my server. I ca also at the same time take my iPhone, click on music, and again pull up my entire shared library of music from the wifi server... It handles this very well. I recently purchased an Apple TV 3. As it does not have a built in hard drive, it relies on content from a locally attached network or stuff from your iTunes account. So while I can use my iPhone to pull up the entire shared library while its also playing elsewhere, why can Apple TV 3 not?... It's using iOS just like my iPhone. All it was good for was airplay as an extra speaker. It wouldn't work as an extra rendered source of media using the shared library. Needless to say, that Apple TV went back to the store. Fail Apple, Fail.... That was the only reason I bought one. Maybe Apple TV 4 will actually be functional without a hard drive.

Working fine on my system
If on wifi, try ethernet
Make sure router is up to date
Reboot all components

Apple TV remote doesn't work with my 4s anymore

Why does the Apple TV remote app not work with my 4s anymore?

Hi capoconstruction,
If you are having issues with the Remote app on your iPhone, you may find the following article helpful:
Apple Support: Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV
http://support.apple.com/kb/ts1741
Regards,
- Brenden

Installed iOS 8.1.3 on iPhone 6 and Apple TV Remote App no longer works

After installing 8.1.3 and rebooting, the Apple TV Remote App stopped working. I can tap to select options, but cannot swipe or gesture to move to other options. Rebooted Apple TV and iPhone 6, no change. No other apps were affected.

Hi Chris Parich,
I see that you may be seeing some issues with your ability to connect to the Apple TV through your Remote App. Here is an article with some troubleshooting steps to help you address this:
Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV - Apple Support
http://support.apple.com/en-us/HT201397
Thanks for coming to the Apple Support Communities!
Regards,
Braden

I lost the remote to my apple tv, and the App "Remote" is not working. Suggestions?

Lost the remote to apple tv, remote app is not working.

If an AppleTv 3 and you have a recent iPhone/iOS device, see this also:
Apple TV (3rd generation): Using an iOS device to set up your Apple TV

Apple Remote App not reflecting recently added genres

During the initial round of cataloging movies, etc. and adding some custom genres, they were immediately reflected on the Apple Remote App. However, subsequent additional genres are not showing up. If I use the trackpad interface of the Ipad to navigate the Apple TV menus, the new genres are there...they just aren't on reflected on the remote app.
Any ideas?

You are not alone. I tried all the fixes, multiple times, but nothing worked.
I think there's nothing to do but wait. The fact that many of us are experiencing the same problem with the iPad Remote app, and the fact that the iPhone Remote app still works fine, tells me it's a glitch in the software - maybe Apple TV 5.2, maybe iOS 6.1 (I updated to both yesterday).
Meanwhile, since Apple does not read these forums, I suggest we all leave comments on their feedback page: http://www.apple.com/feedback/appletv.html
That way they'll at least know a bunch of us are having this issue.
Hopefully Apple will issue a fix soon.

LaserJet Pro MFP M125nw - Scan to app All-in-One Remote does not work

Hi gurus,
Basically I have pruchased that super-printer and I am now trying to achieve scan to my mobile devices.
I have one iPad 2 on iOS 7, on 2 Android devices (smaller tablet and phone) both running Kitkat 4.4.2
I am trying to submit a scan from all these devices and retrieve the output within my mobile devices, actually this is fairly described here and concerns accurately my printer model : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02486319&tmp_task=useCategory&cc=us&destPage=pr...
Unfortunately, What happens :
- From my iPad, the AiO app states that my printer is not compatible with the application !!
- From my 2 Android devices, the All-in-One Remote app will work fine, except the scan feature as nothing happens (well, when tapping either 'Preview' or 'Scan' button in the Scan section, I see a 'Cancel' button during 0,1 second and I am back to that scan section)
Any one could help please ???
This question was solved.
View Solution.

Hello,
Can no one help ?
Is the product description misleading ? Is the AiO app not really reasy to support this printer ?

My apple id password will not work in app store after I reset it. Has anyone had this problem

My apple id password will not work in app store after I reset it. It says the new password, verified by apple, is the wrong one when I purchase things in the store. Has anyone had this problem?

OK. Did you have a question? Do you use the "Contact Us" link at the bottom right hand corner of this page?

HT1430 For some unknown reason my Apple ID password does not work when trying to down load books from the IBook or Nook Apps. It also has stop work when trying to down load new Apps. Any suggestions out their???

For some unknown reason, my Apple ID Password does not work when trying to down load IBooks, Nook books, or new Apps. Everything else seems to work. Any suggestions out their???

I appreciate the info and realize that the Nook App is not related to my Apple account but this too has stopped working. My situation first started with the Nook App not down loading and then has now spread to my IBook and new app downloads. I have checked into my ITunes account and the ID and password are correct and at times when I am asked to submit my Apple password such as setting up this Apple Support Community the ID and password work. My problem seems to be just with trying to use my ID and password when wanting to download new books or apps. I can go into the IBook, Nook, and App stores and seemingly download an item but when clicking on the new book or app nothing happens and I get a message that states it can not get into the ITunes store and it wants me to either try again or cancel. This message appears usually ten minutes after I have tried to make a purchase. At other times when I attempt to download a book or app I lose the screen and the IPad goes into the opening screen. Short of redoing my Apple account or deleting an app and attempting to reload the app (but this won't work because the App store won't load new apps) I don't have a clue what to do.

Apple TV remote app not working

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