Apple TV remote up button not working. Can you help?

My Apple TV remote has just stopped working properly.
I have tried unpairing and then re pairing it on numerous occasions, I have reset my Apple TV box and still the UP button on the remote won't work. This is now a real problem as I've changed my apple ID and I cannot enter my new ID on the Apple TV.
Can anyone help?
Thanks

same here. tried all the apple recommendations but the up key still doesn't work. till now i used my ipod touch as a remote but i just changed my broadband supplier and now i can't connect apple tv to the new network. guess i'll just have to buy another remote now.

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Apple TV remote up button not working. Can you help?

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