Apple TV rental has corrupted sound

I just rented a movie on my apple tv. It downloaded and the image is perfect but the sound is corrupted and garbled. It can't be watched. Any idea what I can do?

Try the 'report a problem' link from your purchase history to contact iTunes Support : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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Movie rental has no sound or picture just gray screen

Anyone find a solution to this? I cant figure this out and have tried everything

I experienced similar issues with movie rentals. The movies downloaded successfully, but when I attempt to play them on my PC, all I get is a black screen, no audio, nothing. Never received any type of error messages. I can however still play some previously "purchased" movies from my library (prior to me upgrading to v. 8.2.0.2). Before this upgrade I also had never had any problems with movies. Based on several other postings I have seen, it definitely appears to be a software/itunes upgrade issue and not our individual PCs with the problem. I wrote to customer/tech support about my problem, this was their response,(and none of their suggestions fixed my issue so I still can not watch movies).
Also, still waiting on iTunes to offer a refund for the movies I purchased since I never viewed any of them..........still waiting.
**Dear Customer,
**I understand you rented several movies but they display with a blank screen when you try to play them on your computer. I can see how this may be upsetting for you and I apologize for any inconvience this has caused you. My name is Mellissa and I am happy to assist you today.**
**This article often helps customers who are having video playback performance issues:**
**Troubleshooting iTunes for Windows XP and 2000 video playback performance**
*issues*
**http://support.apple.com/kb/TS1386**
**If your computer meets the requirements yet video playback is not satisfactory, here are some things that might improve the quality:**
**1) Make sure you are using the latest version of iTunes for Windows, which comes with QuickTime. They are available free of charge here:**
**http://www.apple.com/itunes/download**
**(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)**
**2) Quit as many other open applications as you can before playing videos in iTunes.**
**3) Wait for all iTunes Store purchases to finish downloading before playing videos.**
**4) Use this article to guide you through updating your PC's drivers:**
**Updating the drivers on your Windows PC**
**http://support.apple.com/kb/HT1768**
**5) Disable all non-Microsoft startup programs and services by following the steps in the appropriate article below:**
**Using MSCONFIG to troubleshoot conflicts in Windows XP**
**http://support.apple.com/kb/HT1275**
**6) If the video's audio track is not satisfactory, follow the troubleshooting steps in this article:**
**iTunes and QuickTime for Windows: Songs and other audio don't play correctly**
**http://support.apple.com/kb/TS1362**
**Shonda, I hope that the information I have provided you with today was help full. If you have any further questions regarding this issue please feel free to reply back to this email. Thank you for being a part of The Apple Family.**
**Have a great day,**
*Mellissa*
**iTunes Store Customer Support,**
**Please note my hours are Tuesday, Thursday and Friday 8:00AM to 4:30PM (EST)**
**Thank you for allowing me they opportunity to assist you. You may receive an AppleCare Survey email; any feed back you provide would be greatly appreciated.**

Rented a movie on apple tv, it has no sound.....

need help
i have downloaded a movie, (Kicking and screaming) and when we went to watch it there is now sound what so ever only on this movie.
what do i do , paid for a movie with sound and dident get it.

Try the 'report a problem' link from your purchase history to contact iTunes Support : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

MacBook Pro has no sound at all. Called Apple and they said to reinstall OS X.

I have recently discovered that my MacBook Pro has no sound except for the startup chime. I called Apple and they told me to reinstall OS X because something went wrong in the OS. Is there any other way to fix this?

That's a really overly simplistic answer to your problem. Re-installing OS X doesn't always fix every problem. Yes, it might in your case, but it might not. Are you still under warranty? Either way, I'd take it into your local Apple Store and show them the problem and let them fix it. If the system has to be installed anew, so be it. But rule out other problems first.
Before you do anything, make sure that you have a back-up of your data, applications, etc. If you don't already have a back-up scheme, get an external hard drive and use Time Machine to back up your computer. Then take it into the Apple Store.
Good luck,
Clinton

TS3276 Sound works fine on all programs, but has suddenly stopped on Apple Mail. No "submarine" sound when I send or receive email. I checked the settings in "Preferences" in Apple Mail and it is set to "submarine" as the sound. Any help?

Sound works fine on all programs, but has suddenly stopped on Apple Mail. No "submarine" sound when I send or receive email. I checked the settings in "Preferences" in Apple Mail and it is set to "submarine" as the sound. Any help?

deleted previously imported key chain originated from the previous system (why doesn't apple provide a migration for my key chain?). after the deletion mail can receive and send again and dreamweaver starts without hanging.

My 4s has no sound on most outgoing calls. i constantly have to turn my phone off and on more than once a day to get it to work. how can i get this fixed?

My 4s has no sound on most of the outgoing calls i make. It will ring the other phone I am calling but I cannot hear it nor can they hear me when they answer. Its just dead air but my phone timer is in use. How can this be corrected?

It's very possible that you have stuff running in the background that you don't even realize you have running. For example the default is for all notifications to be on and you usually need few to none of them.
That said, while an iPad can run warm, too hot to handle isn't right. ALso you should get about 10 hours....depending on what you're doing of course. If you're doing processor intensive stuff, like gaming and videos it can drain faster and generate more heat.
I would say if you have an apple store near by, make an appointment and have them check it out. If the issue is due to what they determine to be manufacturer's defects then it could fall under the warranty. But that's up to the store to determine.

Apple TV rentals no longer working

I have a 3rd gen Apple TV which has worked flawlessly for all apps, movie rentals and purchases up until a few days ago. Now when you rent a movie there is perpetual spinning during the "loading" screen. It typically I goes on to say "ready to play in 1 minute." it will say this for an indefinite period of time. if I do get the movie to start playing it will typically pause to load for extended periods of time as well while I am watching.
Some notes:
this is only happens with rentals, I can play movies on Netflix, Hulu and any other apps.
My network is fine, everything pings with appropriate speeds and everything else works perfectly
i have reset my apple tv
i I have restored my Apple TV
does anyone have any suggestions?

Thanks for the quick responses.
I have pinged with speedtest several times when the download gets hung up. The results for my lowest result so far are download: 4.96 Mbps and upload 5.25 mbps
I Have not checked signal strength and noise, I will look into that in a little bit.
THis is problem has developed in the last few days. I have never experienced a problem before.
I Have not experienced the same issue with movies I have purchased as I have with movies I have rented.
thanks again for any assistance you can provide

My iPod touch has no sound from music and videos help please

My iPod touch has no sound at all, help please guys.

- The restore from backup
- If still problem restore to factory defaults/new iPod.
- Last, make an appointment at the Genius Bar of an Apple store.

My iphone 5 has no sound

My iphone no longer has any sound at all through the speakers or the headphone. I can't hear ring tones, any tones, music, videos, use of the speaker phone during phone calls, nothing. This phone is only 2 months old and I just did a software upgrade and that didn't help.

i have a macbook so sometimes this happens to it as well. what i found to help a lot is if you stick a sewing needle into the headphone jack. similar to the macbook, i feel like the connection thinks it's still plugged into something (notice that when you're adjusting the volume it says volume (headphones) not just ringer). unlocked, and while adjusting the volume, probe around with a needle, pushing it as close to the center all the way in. you may have to do this a few times. the first time i did it it worked, but went back in a few seconds. i did it again and it worked!
no need to drive to apple!

I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...

I purchased a movie from iTunes and when i try to play it on my mac or iphone its just black and has no sound...
help please!

Are you going to Movies - Purchased or Computers - Movies ?
If you go to iTunes Store on your computer - Quicklinks - Purchased. Is it showing up there?
Is this a purchase or a rental?

After updating to 6.1.3 my phone has no sound, no ringtone, no keytone, after updating to 6.1.3 my phone has no sound, no ringtone, no keytone. How can I fix this?

After updating to 6.1.3 my phone has no sound, no ringtone, no keytone, after updating to 6.1.3 my phone has no sound, no ringtone, no keytone. How can I fix this?

This happened to me too, so I took it to the Genius Bar at my local Apple Store. They said it was coincedental and the speaker needed to be replaced. They did so and the problem was solved!

Brand new iMac 27 has no sound

A buddy just got a brand new iMac 27, out the box last night. It has no sound.
He went to Systems Preferences and the Sound page provides no solution. Nothing can be clicked.
I know the solution is probably insanely simple, but cannot figure it out.
Help please.

The simple solution is take it back to Apple and ask them to fix it.
Allan

My iphone 4s no longer has any sound expect with headphones.

My iphone 4s no longer has any sound expect with headphones. I have cleaned the head jack and dock connector, restarted, and reset the phone. This occurred after updating to ISO 6. What else can be done? Thanks!

If you are near one, make a reservation at the Genius Bar at the Apple Store.

I keep getting a message saying my protection engine has corrupted and that i should try re-installing live update. What is live update and how do i run it? - be grateful for any help

Hi,
I turn my i mac on and when it has loaded onto the home screen I get a message popping up saying my protection engine has corrupted and that i should try reinstalling live update and my computer will no longer be protected until I do so. Would anyone be able to tell me what live update is and how I would run/reinstall it? - be grateful for any help!!!
Thankyou

It would be a great idea to uninstall Norton - you don't need it and it has a pretty poor reputation for mucking up otherwise healthy Macs.
Have a look at this User Tip from klaus1: https://discussions.apple.com/docs/DOC-2435
To uninstall Norton:
https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us
Edit: To see whether you actually have Norton installed launch Activity Monitor in the Utilities folder. If it's installed you'll likely see some Norton entries there.
Also, in System Preferences>Users & Groups or Accounts, depending on OS)>Login Items, it might be listed.

My old hard-drive has corrupted and i have lost my library. i lost my back up too. I have restored all my purchased stuff but had 5000 songs uploaded from my CD collection. Is there anyway of transferring the CD tracks from my ipod or ipod to my iMac?

My old hard-drive has corrupted and i have lost my library. i lost my back up too. I have restored all my purchased stuff but had 5000 songs uploaded from my CD collection. Is there anyway of transferring the CD tracks from my ipod or ipod to my iMac? Or do I have to manually upload the CDs again?

Hi,
See if this doc helps https://discussions.apple.com/docs/DOC-3991
Jim

Apple TV rental has corrupted sound

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