Apple TV Rental Help!

When I try to rent a movie it says Your Purchase Cannot be Completed. Its tells me to go to www.apple.com/support/itunes/ww. That website is worthless. I called and have to pay $29 for the ability to speak to them. Very non-Apple. My CC is correct and my Apple ID works since I use it to buy music. This probelm just started and I have reset and restored my device and still no luck. Can anyone help?

Instead of calling, click here and fill out the form. There isn't a charge for this.
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