Apple tv rented a movie by accident
I use my Tivo remote to control my apple TV.
It appears that my apple TV interpreted commands given to my tivo, and managed to rent a movie. I only found out when I got the bill from apple.
Are there any setting I could set to force the user to enter a pin number on my apple TV before renting/buying anything?
regards
WardieB
If you set up parental controls on AppleTV or tell it not to remember your iTunes password you can force it to ask for the password for each purchase.
I inadvertently left my password on, and Mrs Ac managed to buy things accidentally as she was in teh store TV Show section, not browsing what I already had on itunes!!
Try:
Express Lane - Apple
(change country to UK)
...talk to iTunes support about the inadvertent purchases. Normally it's an 'all sales are final' policy but they may have some discretion.
AC
Similar Messages
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I paid to rent a movie. I click on the icon to play the movie and the message, "go to downloads to manage your downloads" appears.
The problem is that there is no "download" icon anywhere on my ipad to click on. It normally is at the bottom right of the screen when
I am looking at movies in itunes.
I don't know what to do now.
I have two movies that are in my rental screen that I have paid for but can't watch.
Please help.Hi there tyshoe,
If you are experiencing issues with an iTunes purchase, you can use the article below to report the issue to iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W. -
Just got Apple TV, rented a movie last night but do not see it available for download on my other devices.
Where is it?Rented it on your Apple tv?
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."
http://support.apple.com/kb/HT1657 -
just rented a movie from my apple tv, accidently got out, and cant play it back, it says that go to itunes store and check for rentals, but it just show lowding and lowding please some one help, how can i play it back????????????????
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
HT1657 I rented a movie on APPLE TV -.
I rented a movie on APPLE TV was watching it, then hit the back button by accident and now i can't seem to find it to resume watching it!!
Hello Schleddy
If you cannot find your rental, and I assume the 24 hours have already passed, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
My child accidentally rented a movie on Apple TV. Is there a way to refund the rental if we don't watch it?
How can I prevent this from happening? Is there a way to password protect future purchases?Did you try Parental Controls?
Apple TV: Understanding Restrictions (parental controls) - Apple Support
See if that does the trick: I think there's a way for you to request a password for purchases, but still be logged in. -
I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?
Rented movies downloaded to an Apple TV can't be transferred to any other device.
(86941) -
I returned my 14 month old 3rd Gen Apple TV to the Apple store today because it would no longer see my wireless network. Apple said that because of this problem, it was still covered under warranty, and gave me a new one. Took it home and went through all the setup screens. Even downloaded the latest software update. Everything else appears to be working fine, but I can't rent a movie in SD like I used to be able to. Everything I've read says that the settings is where I change that, but the one setting that I did find and change, under audio and visual, made no difference. What am I missing?
Thanks!This problem has been solved by me. The settings under the Apple TV menu for audio/visual do adjust for the output to your screen either 1080 or 720, but don't have any effect on the iTunes purchases.
The solution is under the Apple TV menu option "iTunes Store". There you can choose from 1080 HD, 720 HD or 720 SD. Now my movie selections in iTunes do offer the SD option. -
A few days ago I rented The Intership on my computer in order to watch it later, I went to watch it on my Apple TV, however, the movie is not showing up. I have Home sharing turned on like it says to,but it says I currently have no rental avallible to watch, but I can see the movie still on my Computers itunes library.
Welcome to the Apple Community kchappy.
Rentals made on the computer can be seen at computers > rentals. -
When I try to rent a movie on my Apple TV it states that the purchase could not be completed. My password is correct and location, user id, and other settings are correct. What is the problem?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
Why is it that I rented a movie from iTunes on my computer but it is not showing in my Apple TV to view
Hello Amy,
You can but the method varies depending on the Apple TV that you have.
From the article How to rent a movie from the iTunes Store on your computer found here http://support.apple.com/kb/ht1390:
To rent movies from the iTunes Store on your computer
In iTunes on your computer, click iTunes Store.
In the iTunes Store, find a movie you want to rent.
Click Rent. Your rental should begin to download immediately.
Once the rental is downloaded, you can watch it on your computer or transfer the rental to a supported iPod, iPhone, iPad, or Apple TV (1st generation):
Connect the device and select it in iTunes.
Click the Movies button.
Select the movie, and then click Move.
After all movies have been moved, click Apply in the lower-right corner of iTunes.
You must be connected to the Internet to transfer a rented movie.
If you have Apple TV 2nd gen. or later you can use Airplay to play it on your tv through the Apple TV.
Here is the article to help get that setup and going.
Using AirPlay
http://support.apple.com/kb/ht4437
Cheers,
Sterling -
I rented a movie for Apple TV via my Mac months ago. SInce than when I go to open itunes...it quits before anything loads. HOw do I fix this? I haven't been able to use itunes on my computer since than!
Rented movies downloaded to an Apple TV can't be transferred to any other device.
(86941) -
i rented a movie from the itunes store in hd and closed itunes on accident after letting it download and after reopening itunes i am un able find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere. i did start it... but i have atleast another 20 hours to watch it before the rental expires.
Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?
-
How to best transfer a rented iTunes movie to your Apple TV 3
Hi,
My parents recently purchased the newest version of the Apple TV. Unfortauntely, it's set up on their downstairs TV on the other end of a two floor house, with the modem / router very far away from it. For this reason I believe, they have terribly long download times whenever they purchase something. My Mom, for instance, purchased season 2 of 'Downtown Abbey' and it took over a day to download. Last night they tried to rent 'Contrband' and they were told they had a 5 hour wait.
I've read that they can purchase and rent movies from their iTunes (which is upstairs in the same office with the router), so it would download much quicker. But the way Apple says to get this on the Apple TV, is to actually plug that device in (how would I plug in an HDMI device to my mom's HDMI-less computer?) and move the rented movie over. This documentation seems vague and sort of wrong. That would work for a device like an iPad or an iPhone, but not an Apple TV.
Being that the Apple TV is on the WiFi and that she's logged into her iTunes account on both devices, shouldn't the Apple TV just read what's rented / purchased on her iTunes and then make it available for her downstairs? She's not willing to test this theory out yet, because they're being sort of stubborn and are just sticking to Netflix Instant. So before I make her Rent something from her iTunes that she then has no way to get onto her Apple TV, is there a specific way to do this correctly?
Would having her enable the Cloud sort this problem? I don't even know if Rented HD movies go in the Cloud.
Thanks.Movies rented in iTunes are not available in iCloud.
Enable Home Sharing on AppleTV (under Computers icon) and in iTunes.
Your itunes library should then list under Computers.
When a rental movie has fully downloaded to iTunes you will see a new Rentals row in the selected itunes library media categories along with Music, TV Shows etc available in the iTunes library.
The movie must fully download to iTunes, the computer and itunes must be running.
The question is, will this actually speed anything up? Easiest thing to do is try it and see.
Many movies are not available in HD in iTunes to rent/buy so an SD download will be quicker but you can tell AppleTV to buy/rent in SD under Settings.
The main benefit will be once a rental is downloaded it won't have to restart downloading if you don't watch and use AppleTV for something else, or start and then come back to a movie.
If the router <--> AppleTV wifi connection is rate limiting for internet streaming rather than the internet connection speed, nothing will have changed as itunes still has to get the same quality rental (SD, 720pHD, 1080pHD) stream from the router to the AppleTV.
SD needs 2.5Mbps, 720p 6 Mbps, 1080p 8 Mbps or so to stream near instantly.
Go to speedtest.net on their computer and test actual download speeds as theit internet speed may be rate limiting, in which case renting in iTunes might be a good idea or renting in SD.
AC -
How can I use an iTunes gift card to rent a movie on Apple TV?
How can I use an iTunes gift card to rent a movie on Apple TV?
No - you need a credit or debit card
No - there are no promo codes currently
LN
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