Apple TV says to Connect to iTunes

Apple TV says to Connect to iTunes, with no other options to do. once it is plugged into iTunes it says to update and restore it, once done it will not restore.
Error: it was unable to restore
I have tried updating iTunes, plugged in a network cable.
I moved houses to the network connect will be different to what it was connected to before. It hasn't worked since
its an Apple TV 3
Any ideas?
Thanks
Monique

I assume it detects it?
Do you have a different microUSB cable to try - some don't work well.
Also remove any non-essential USB devices/hubs.
Did you follow the power instructions exactly as described here:
Restore your Apple TV (2nd and 3rd generation) - Apple Support

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