Apple TV stopped responding to remote, tried everything, what now?

Tonight my husband and I sat down to watch our rented movie and strangely, the Apple TV didn't display any rented movies, and when I tried to connect to the iTunes store it said it was unavailable and to try again later. Promptly it stopped responding to the remote—not even to the Menu and - combo that is supposed to restart it. When I held those keys down, after about 5 seconds the light on the Apple TV unit turned amber, but nothing happened. I tried this several times and finally gave up. Then I unplugged/replugged the unit and held down the key combo while it restarted. It have me the option to run diagnostics, and at this point the remote started working again, so I ran the diagnostics (it says everything is OK), and then I chose the option to restart. Once it restarted and was on the main menu, it no longer responded to the remote again.
I have over 100 gigs of movies plus rented films on my Apple TV, so needless to say the LAST thing I want to do right now is to do a factory restore and wait DAYS and DAYS for all the data to get back on there (plus have my network hogged by the activity).
BTW I've tried both key combinations to pair and unpair the remote with no success. I'm so frustrated right now!! Is there ANYTHING else I can do?

Thanks for the suggestions, guys. I did the factory restore and the Apple TV is now responding correctly to the remote. However, I'm having a problem in iTunes now: the Apple TV appears in the list under Devices, but when I click on it, under Summary I only see the software version (2.1) and the serial number—no choices on syncing. The Cancel and Apply buttons at the bottom are grayed out. The only other tab is Photos, which allows me to choose photos to sync and offer the Apply button, but after I click it there is no choice anywhere to sync.
Very bizarre, no?
BTW I'm running the latest version of iTunes.

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