Apple TV stops streaming with erroneous loss of connection to itunes
I have an AppleTV 3rd Generation. When we stream anything from Apple or Netflix, it will run for about 1-2 minutes, then stop saying it has lost a connection to Apple or Netflix. We have another AppleTV using the same iTunes account that is about a year newer. We swapped it from one TV to the other. It works just fine. Streams the exact same stuff with no problems. Is this just a hardware defect that I need to just get it replaced? Serial number C0HK8JAJFF54
Hello sptownsend,
Thanks for using Apple Support Communities.
For initial troubleshooting on this issue where your Apple TV is losing connection to content providers, I'd like you to please first restart the Apple TV. If the issue persists and the Apple TV is connected via Wi-Fi, please follow the second article linked to below.
How to restart your Apple TV - Apple Support
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections - Apple Support
Happy Holidays!
Alex H.
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Why does my apple tv constantly stop streaming and become unable to connect to itunes?
I have a 2nd gen Apple TV, which I bought in Dec'10. Lately, as in the last month, it just stops streaming. It will be streaming content, then all of a sudden, it stops, and bar comes up on the bottom of the screen, showing the length of the video, with a spinning icon on the left, where the play/RW/FF icon usually appear. It never recovers. I'll stop the video, and try playing again, but it will say that "netflix" or "iTunes" etc. is currently not available. It's as if it's getting knocked offline. I check my setting, and the ip address is fine, it is not assigning itself an ip address. My internet is working with no issues at all. I'll try doing a network test but it sits there trying to connect to itunes, then it says it's unable to do so.
It's becoming more and more frequent. The only thing that works is resetting it, and sometimes even that doesn't work. So, I have to restore it. I've had to restore a couple times in the past month, and I'm resetting almost daily.
Also, sometimes it just reboots itself for no reason at all. This, too is occuring more and more on a regular basis.
I have the apple tv plugged right into my Time Capsule via ethernet. The hdmi out is going to an input on my surround sound receiver. I've also bypassed the receiver, just to rule it out. I typically get anywhere from 30-40 mbps when I do a speedtest from my macbook on speedtest.net or speakeasy. I'm mentioning this because my connection is more than sufficient to stream the 720p content the apple tv is limited to. My interenet has gone out in the past, but it's rare. It's not the culprit, since someone is always on line when this happens, so we'd know right away if it was the internet going out. It's always the first thing I check when this happens, even though I'm pretty sure my connection is not the issue. Also, I don't start freaking out, the second it happens. I usually don't look into it until a minute or so after the video has frozen. At that point I usually hit MENU, to escape the current screen, then try playing the content again. That's when it can't do anything, and I'm often forced to reset or reboot.
I have tried searching for others with this issue, but haven't come across anything. The closest I've seen are situations where people can't stream at all, due to a network issue. Also, it's been getting worse, which makes me wonder if it's a hardware issue. Again, the apple tv is on a wired connection to my Time Capsule, and the ip address is not self assigned, it starts with DHCP, not 169... And, my internet connection is not the issue.
Any help would be appreciated, and sorry if I repeated myself, I just wanted to make sure I didn't leave anything out.I had problems with streaming until I changed the WiFi channel that I was using. The original one conflicted with my neighbor. After that, MOST of my streaming problems vanished. Occasionally, a movie would pause for more buffering and I eventually ran an ethernet cable from the Apple TV to my Apple Extreme (to eliminate the Wifi). I have not had a single problem since then (except to repair the drywall after running the ethernet from one floor to another). :-)
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Apple TV 3 will stream music via Home Sharing from iTunes on Mac running 10.6.8 but will not connect to iTunes library to stream movies or podcasts. When trying to connect, iTunes becomes unresponsive and must be forced to quit. ATV will stream movies purchased through the ATV but not those purchased through or ripped/copied onto the Mac. I've tried fixes suggested for similar problems (rebooting ATV and Mac, signing out then back into iTunes Store) to no success. Any suggestions will be appreciated.
This is the most bogus example of Apple rip-off EVER. They do not advertise this *feature* and yet expect people to invest in an Apple ECOSYSTEM? My experience with Apple TV using a central media "server" (a dedicated Mac Mini) has been atrocious. I continually get "Cannot connect..." messages and with typical Apple "it just works" mentality, there is no reason stated. I HATE APPLE TV and I HATE APPLE. Peddle your crapple somewhere else.
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How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
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My iPhone says Searching in the top right hand side and has been like this for 2 days. Already had a replacement sim yesterday, still not working. Apple advised me to restore my phone by connecting to iTunes. When trying to do this it's not allow
Are you on a Windows PC? Do you have anti-virus software running on it? Here are some help articles for you to troubleshoot with:
Resolve iOS update and restore errors
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HT4623 my iphone is just stopped working and is now saying connect to itunes when switched on
my phone stopped working and is now saying connect to itunes when iswitch it on
Hi brianmpu,
Thanks for visiting Apple Support Communities.
If you see the "connect to iTunes" screen on your iPhone, see this article for steps that can help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy -
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Help!See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work. -
Apple tv just started showing I need to connect to itunes.
I can't as I do not have the cable needed. What can I do?
I may be wrong Karsten but the OP seems to be saying that the Apple TV is asking for the cable and hence it is that 'special situation' you refer to.
apple tv just started showing I need to connect to itunes.
I assumed this is what the OP is seeing. -
When trying to install apps from app store it does not prompt an apple id and after 15 minutes says "cannot connect to itunes store".
Your Apple ID may be greyed out because of restrictions. Settings>General>Restrictions>Allowed Changes>Accounts. If you set that restriction, your ID will be greyed out. Nobody can make changes to the account without entering the passcode to change disable the restriction.
Maybe something in here will help, even though this is not exactly what you are experiencing.
Can't connect to the iTunes Store - Support - Apple
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/ -
Dear All Has anyone found a break through with the issue of Connect to itunes to use push notifications
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I wanted to download the new itunes version for iphone but it got stuck. I had no choice but disconnecting my iphone. Then I couldn't sync it anymore.
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Can anyone help? Thaaanks! -
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Hello, i have a question on my iphone 4s. I went to a party a few days ago and it had gotten stolen. The next day my friend said that he had found it and it was jaibroken? The phone was on 1 % when i had recieved it. It then died and i plugged it in to the charger. When i plugged it in the apple logo appeared as if it was starting but, it wasnt. The apple logo appeared for about ten seconds and then the screen went black. After that, the connect to itunes screen popped up and will not go away. So now when i take it off of the charger the screen just stays black and wont turn on? I tried connecting it to itunes and restoring it. But it wont even show my phone any more on the side of itunes. I tried restoring it and an error had occured (2001). I have looked up on youtube how to fix this problem and non of them have helped or worked. Its my only phone and i cant even text my girlfriend which bothers me terribly!! Please help me ASAP!!
The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck.
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