Apple TV Streaming problems (again - 2015)

Is anybody else seeing streaming issues on AppleTV from iTunes content?
Renting movies or TV shows is just a horrible experience lately (again) - Video either doesn't start and says available for play in x hours, or starts and then stops every 10-30 seconds... Completely unusable.
I have had issues with streaming off and on for the last couple years, and am really fed up at this point.
MANY forums talking about streaming issues as well (some old, some current).
This is NOT a network issue - Broadband is performing great - Have both wired and wireless appleTVs - They can stream Hulu/Netflix/Vevo/etc. just fine, and I can rent and stream Amazon titles perfectly fine.
Several troubleshooting calls to apple only yield Reboots/upgrades/must-be-your-network responses.
I am done with purchasing Apple content at this point as I can now get it from other sources that actually work.
This seems to be a Apple/Akamai Sever issue!
Please chime in if you are seeing problems.
Apple needs to address this issue once and for all - or just get out of this self proclaimed "hobby" of Apple TV business...

I have changed DNS settings numerous times - Google, OpenDNS, other ISPs, even setup my own off my domain in the house - No change.
My main appleTV is wired directly to a managed switch - i.e. no wireless issues to contend with...
This is NOT a network problem - I know that's the easy button to push when troubleshooting someone's streaming issues, but I can tell you coming from a CCIE that I do not have a networking problem.
I don't agree with the higher quality statement across the board. Yes, some content on other services definitely have lower bit rates/resolution, but they also support VBR streams, such that the stream can ramp up to use the available BW, and for the most part other content (particularly on Amazon) is every bit as high quality as Apple.

Similar Messages

Apple TV streaming problems with itunes

Apple TV streaming problems. Since recent last update to AppleTV when I try to streams movie or tv show from iTunes sometimes it is fine sometimes it takes hours (Hd or Sd). No problem with netflix. Wifi is not super strong in location but this was not a problem at all before update. Any suggestions?
Paul

ok.
this is not a solution to your problem, but you didn't need to do that just to remove it from appletv. you could have simply unticked the item in your library and that would have made it not available to appletv. you could also have amended your sync options. you don't need to delete something from your library just to remove it from appletv.
however back to your problem. it sounds like the appletv is not syncing the changes to your library. you should restart your appletv and see if that forces the change.

Use Google's Public DNS Server To Fix Apple TV Streaming Problems

Many people have been having a streaming problem with the Apple TV - especially with Netflix. In fact, it's often the most popular topic on this forum. After having the same problem off and on for two years, I finally figured out the following solution. It uses Google's public DNS service instead of your ISPs DNS.
1. Navigate to Settings >> General >> Network and select Configure TCP/IP.
2. Select “Manually” next to Configure IP.
3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".
4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”
You should now be able to stream more smoothly on your Apple TV.
This problem is probably caused by a bad streaming server somewhere on Netflix's CDN (Content Delivery Network). The DNS points your Apple TV based on location. By using Google's DNS, you get a different streaming server. That is, of course, a wild guess and is not verifiable by me. But, it makes sense so I'm going with that.
If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

Welcome to the  tv Discussion Forums.
Barring interference to the network (which is probably unlikely but not totally out of the question) I'd agree that your problem seems specific to one mac. IMHO reinstalling an OS is more often than not a lazy mans way of saying they can't be bothered to look for the problem and totally unnecessary so far as I am concerned. I don't believe any version of itunes has been a problem for the tv, although there have been the usual problems posted that usually accompany any upgrade (these are more than likely due to updating over damaged files).
Reinstalling itunes will replace the application but not many of the associated preference files that are more likely to be a problem than the application itself. Rather than reinstalling itunes, I'd try creating a new user and try itunes in the new user account to see if the problem persists.
You could also create a new library in the original user account and see if you have similar problems with that library.
Check your network settings and compare them to the other macs that work OK, check for proxy servers and DNS addresses.

MacBook-Apple TV Streaming Problems

Hi All
I seem to have problems streaming from my MacBook Pro to Apple TV. When streaming Youtube videos from MacBook to Apple TV, the video and sound start breaking out (constant short half-second pauses).
However, I have no such problems with streaming videos to Apple TV from iPad or iPhone. When viewing Youtube videos from my MacBook (without streaming) or through Apple TV by directly accessing Youtube from Apple TV, there are no such problems either. Likewise, there are no problems streaming my iTunes videos from my MacBook to Apple TV. The software on MacBook and Apple TV is up to date.
Would be very grateful for your advice on how to fix this problem.
Andriy

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

Apple tv streaming problems

I am running an apple tv with an airport extreme 'n' router with 2 mac pro's and one power mac g5 on the network. The apple tv worked well (though syncing was very slow) for the first two weeks with a linksys router, then streaming became problematic. I have since upgraded to an airport extreme n with even worse results when coming to streaming. I have restored the apple tv ... increased the multicast rate on the apple router ... given the network a boost with the old router ... and even took the apple tv to the store to be tested. Nothing has improved the streaming from my machine (mac pro) which will only play about 10 seconds of media before buffering for about a minute. The apple tv has recently started to seamlessly stream media from the other two machines in my home but not mine. The apple tv expert on the phone only advice was to reinstall itunes or to reinstall the OS ... neither of which I am convinced will fix this problem.
At what point am I to determine that this problem is isolated with my machine or wireless card? Has anyone else experienced similar problems? I heard this was a problem with itunes 7.4 but did the 7.5 update fix this problem? thanks.

Welcome to the  tv Discussion Forums.
Barring interference to the network (which is probably unlikely but not totally out of the question) I'd agree that your problem seems specific to one mac. IMHO reinstalling an OS is more often than not a lazy mans way of saying they can't be bothered to look for the problem and totally unnecessary so far as I am concerned. I don't believe any version of itunes has been a problem for the tv, although there have been the usual problems posted that usually accompany any upgrade (these are more than likely due to updating over damaged files).
Reinstalling itunes will replace the application but not many of the associated preference files that are more likely to be a problem than the application itself. Rather than reinstalling itunes, I'd try creating a new user and try itunes in the new user account to see if the problem persists.
You could also create a new library in the original user account and see if you have similar problems with that library.
Check your network settings and compare them to the other macs that work OK, check for proxy servers and DNS addresses.

Apple TV2 streaming problem

Error Message when I try to stream iTunes from my MacBook Pro to AppleTV:
"The AirPlay device “Apple TV” is currently being used by someone else. Please select another device from the menu at the bottom of the iTunes window."
No other device is playing to the AppleTV. How do I fix this so I can listen to

Yep, that fixed it. I had been watching a YouTube video on the AppleTV yesterday and paused it.
Thanks!

Apple TV streaming problem.

Whenever I rent an HD movie on my Apple TV and start watching it half way through the movie it freezes on a particular scene and I can't finish the movie. _The strange thing is that the movie timer keeps going as if the movie is playing but the screen is frozen and nothing changes. I tried restarting the Apple TV and checking the network etc... but doesn't solve the problem. This has been happening on every movie I rent.
Can anyone help fix this problem?
Message was edited by: Ronin66

Contact iTunes store support about this - they may offer a refund for the movies you've not been able to view.
No idea why this is happening - you may have a faulty AppleTV or corrupt software installation.
If you have a micro USB cable I'd try connecting AppleTV to computer (without power) with this and reinstalling the latest firmware.
One thought - could your ISP be throttling your data usage at certain times of day - say you are allowed 2GB between 6pm and 10pm then an HD movie (3-4GB) could use that up and you'd be unable to download the rest during that time period - check your ISP T&Cs.
If it was a single or occasional movie playing up it could be a corrupt file at Apple's end, but not every rental.
AC

Netflix Streaming Problem with new AppleTV 1080

Hi there,
I have had a AppleTV 2 720 for two years. It has been working perfectly with Netflix. I have a new AppleTV 1080 and the streaming from Netflix is awful. The picture drops definition and the audio goes out of sync and sometimes it just comes up with an error message. I have BT Infinity (30+mbps) and never have any issues streaming from Netflix via two or three devices at any one time. I have searched forums with no solution. I have tried lowering from 1080 to 720 on AppleTV, (kind of negates the purchase of a 1080 device though, eh), restarted and restored the AppleTV, logged out and into Netflix. The super HD picture when working is great but not sure if AppleTV 1080 is suited to Netflix. Surely I can't be the only sufferer here, please help! Thank you....

I found this hidden away on the forum:
This is what worked for me. It was posted by BenFinklea so he deserves the credit. Since I've done these steps I've had no streaming issues. I agree that it's an Apple issue and not a Netfix one. All my other devices on and off the same network stream just fine. To test this I even bought a Roku LT which I love, especially for the money and it streamed flawlessly. I perfer the format of my Apple TV so I was glad to have it operational again! Good luck.
Use Google’s Public DNS Server To Fix Apple TV Streaming Problems
1. Navigate to Settings >> General >> Network and select Configure TCP/IP.
2. Select “Manually” next to Configure IP.
3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".
4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”
You should now be able to stream Netflix on your Apple TV.
I moved the Apple TV unit away from other electronics and rebooted the router/BT Hub and restarted Apple TV. I did the fix as above and it seems to be ok. Will update soon! Thanks Winston....

Well a month later, I called back sent me to apple location..gave me new phone ..I have same problem again phone 5 dimming

MY first iPhone5 going dim, brand new out of the box second day after release. Apple did factory restore for me and see if that helped me. Still
happening so they set me up with appointment for new iphone5 at apple outlet. Went home and week later started dimming on its own again, apple has a problem that they need to address and fix in their system correctly

What is the exact wording of the error message? It may be that there is a problem with your computer and is causing the problem, not a problem with the iPod.

Hello, I have a problem on my iPhone every second turn on and off I mean it shows the apple and off and again shows the apple icon and off and tried to Restore and it hangs on my iPhone and then waits Error 3004 Please I need help please!

Hello, I have a problem on my iPhone every second turn on and off I mean it shows the apple and off and again shows the apple icon and off and tried to Restore and it hangs on my iPhone and then waits Error 3004 Please I need help please!

Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200.
These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
I would guess your iphone has been hacked ( jailbroken ) ring any bells ?

Apple TV network problem continues to aunt me...

Last week, I updated firmware of my *D-Link DSL604T* ADSL wireless router and had a problem with Apple TV wireless connection. It was not really the wireless connection, because its internet connection to see movie trailers worked fine, but only iTunes library connection. After serveral days of trials and errors, I gave up abd bought a new *Linksys WAG200G* router.
At first, I thought the problem was over. I could stream my music wirelessly. Now I just realized that I was wrong, it still have problem. The problem is - if I play my streamed music for a long time (4-5 hours), music starts to stutter and the stops completely. The iTunes library is still active in Apple TV. If I choose to play my streamed music again, my music will stop at a shorter time, like 30-60 minutes. I think this time it's wireless problem by this router, again, doesn't have any trouble with my other Wifi-enabled devices.
Right now, I hooked up the *Airport Express* to my router and used it to connect to Apple TV. Apple TV now can see both Airport Express and the built-in Wifi of my Linksys router. Anytime I choose to stream from Airport Express I have no problem, and always have problem with the built-in Wifi of my Linksys.
So, is there any known compatibility between Apple TV and various Wifi access point?
Thanks

Here is how to check your connection.
1. Go to Setting
2. Go to General
3. Find "Network"
4. Select "Test Connection"
5. Follow the on-screen instructions
6. If it fails to connect, go to "Choose Network".
7. Re-Connect to your network
8. If it does not work, then there is a problem with your router or your internet provider has failed to provide you with an internet connection.

Why can't Apple TV stream movies like the iTunes store can?

I'm in the UK with an Apple TV 2nd Gen. 9Mb/s broadband speed checked and have conclusively failed to rent one single movie since I bought this a year ago. Every time I log in, select the film, purchase it, hit play and all I get is "connection error please try later" Playing movie trailers and everything else is fine. Surely the point of renting a movie online is so you can watch it straight away. Lovefilm works just fine via my PS3.
The other day I tried again on Apple TV with the same error so figured I'd try and rent the movie direct from iTunes Store on my laptop, hey presto, 2 mins later I'm watching my film via my Macbook Pro hooked up to my TV.
So the big question is: Why can not Apple TV stream a movie like the iTunes Store can? Of course I appreciate that a certain amount of buffering has to happen but that is never evident on Apple TV.
Anyone got any ideas?
Thanks.

Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
Consistent Problems
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

TV show that has been downloaded but Apple TV streams it anyway.

When I go to watch a TV show that has been downloaded to my iTunes library, Apple TV streams it, instead of playing off my iTunes downloaded file. Is this how it works? I expect that if I download a purchase, that Apple TV would instantly play the local file, and not bother with streaming. Is this something I can correct with a preference config or some digital voodoo?

Speednet always clocks me at 20-23Mbps, just checked it. ALL my internet functions seem to work well. Apple TV has no problems streaming, Netflix, Hulu, or iTunes radio. I can play any of my iTunes music library with the Apple TV remote. I have also watched two streaming episodes from Apple TV. Additonally, some DVD's that I had ripped to iTunes will play from my iTunes library on Apple TV. My only problem seems to be purchased TV. They show up in iTunes, they show up on Apple TV, both in the TV shows>Purchased pathway, and in the Computers>my iTunes library>TV shows pathway. They just don't seem to play when try the computer>iTunes route.
Thanks again for your help.
James

Apple id was originally disabled. I reset my password and can sign into my apple id account. But when i want to buy an app in the app store it says my apple id is disabled again.

apple id was originally disabled. I reset my password and can sign into my apple id account. But when i want to buy an app in the app store it says my apple id is disabled again.

It's real easy to create a new one and, in fact, it's too easy. I say that because multiple IDs are a PIA. The problem is that anything obtained from the iTunes Store is PERMANENTLY associated with the ID that was used to obtain the item(s). iTunes items can not be transferred from one ID to another and IDs can not be merged.
The problem arises when you want to update an app. If you're doing it from iTunes on your computer, you must log out and back in to get to the correct ID. Then you update and log out/in again to get back to where you started. It's slightly easier if you update from the iPad/iPod device as there is no need to log out/in BUT you still need the correct password for the appropriate ID. Of course, with a disabled ID, the problem is much worse!
A replacement Apple ID makes sense ONLY if you wish to start out absolutely brand new with zero iTunes Store purchases.
If you're really butting your head aginst a wall and you're reasonably close to an Apple Store, my suggestion is that you make an appointment with the resident "Genius" and get his/her help.
One last thought... If your brother actually got a human on the phone to dispute the charges, go there and explain the problem. Of course, if Apple did not accept his explanation of what occurred, that could be the whole issue. Apple believes that money is owed on the account!

How do I get rid of "Apple Photo Streams.exe has stopped working" on Windows 7

The error message "Apple Photo Stream.exe has stopped working" keeps popping up when I start my PC which has a 64 bit Windows 7 OS. How do I get rid of this?

I saw that uninstalling and then reinstalling the iCloud control panel on your computer corrects it. I did this and it worked for a while but I'm getting it again. Any ideas?? Thanks!

Apple TV Streaming problems (again - 2015)

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