Apple TV suddenly not working

My Apple TV is suddenly not working. I have tried the trouble shooting suggestions of restarting, upgrading the system, checking everything etc,  but to no avail. When I do a system test, all is ok, but I just cannot download /view my purchase - I get a constant 'ready in one minute' message with a wait symbol. There doesn't seem to be an issue with movies I have already purchased. I tried apple online support and a 'helpful support' person didn't respond to my query in 'under 2minutes' - or at all for that matter. Of course no problem with the billing - my account hash been charged for a movie I can't watch. All very frustrating! We have had Apple TV for over 18 months with no problems.

Welcome to the Apple community.
So is it just one movie.

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