Apple TV suddenly stopped playing any video

Yesterady my apple tv stopped playing any type of video. This includes movies I've purchased on iTunes, previews on iTunes, Hulu, Netflix. I click play on the video the spinner pops up and the video *almost* starts and then just cancels itself going back to the previous screen. I've tried:
1. Restarting ATV
2. Resetting ATV
3. Testing network connection on ATV -> all is ok
4. Restarting my router & ATV
I'm able to go on the internet with other devices so I know I have internet connection. I'm also able to sign into the Apple Network with my ATV so I believe it has internet connection as well.

So we have this ATT provider in common. 
Based upon this other discussion --  https://discussions.apple.com/thread/5565870?start=0&tstart=0 --   I ran the Netflix video called 'Example Short 23.976' -- though I had to wait about 15 minutes for it to start playing, it eventually did. I have the U-Verse service of 12 MBPS, and speedtest.net confirms that is what I am indeed getting.  But the results showing in Example Short 23.976 should be (and used to be) 5800 kbps; tonight it is 230 kbps, then 500, then 1000, then 2000, then freeze, buffer for a minute, then back down to 230 kbps.
I suggest you run the Netflix video called 'Example Short 23.976' both during prime time hours and at other times during the day, and report back to us with your results.  I have a suspicion this is an ATT problem.

Similar Messages

  • I have a HP Pavilion dv6 that has suddenly stopped playing any kind of audio. How do I fix this?

    I have a HP Pavilion dv6 that suddenly stopped playing any kind of sound.  That's with earphones plugged in or not.  The microphone indicator in sound setup indicates that it is listening to external sound, and when I play system sounds, the speaker icon in the volume mixer indicates that the hardware thinks it is playing sounds, but nothing is coming out of the laptop at all.  I thought if it were a speaker not working internally I could fix it with earphones or external speaker but that isn't working either.  
    Any ideas?

    Hi,
    Try the following.
    Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
    Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
    After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
    Recovery Manager - Windows 8.
    Recovery Manager - Windows 7
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Apple TV no longer plays any video, just clocks with loading icon

    My Apple TV was working fine until about 2 weeks ago.  I have CenturyLink high speed ( up to 40MB) internet connection, I can run a speed test on my iphone from the same room and get 32MB download speeds.  Apple TV connectivity test shows successful on > 10MB test.
    I can not play any video content, I can browse Netflix and YouTube menus and select movies or clips, but when I try to play it will clock continuously.  On YouTube it will error out eventually, on Netflix it clocks indefinitely.
    Did the last update break my Apple TV? 
    I've tried restarting, resetting and every other suggestion I have found on the web, even replaced the HDMI cable, but nothing works.  This was working fine before and I hadn't made any changes prior to it not working any longer.
    Please help.

    AFter more searches through the Apple Forum, I found the response below for kplandiles.  I updated the firmware on my Centurylink C2000T wireless router and now I am able to play video again!!
    kiplandiles
    This helped meRe: "Can't connect. Try again later." Message on Apple TV. 
    Dec 24, 2013 6:29 AM (in response to M3mark)
    Seems like this has been going around. I had the same issue for days and it turned out that I had to update the firmware on my ISPs modem/router. If you have recently changed ISPs or upgraded your internet service then there might be an issue there. My WiFi is through CenturyLink and their Prism TV service.
    Apps like Netflix would function correctly up to the point where they actually try to load the video. After waiting and waiting for the video to load it would eventually time out and offer the "Cant connect - try again later" message. Youtube, PBS, ABC, NBC, TWC, etc. would all time out. Even ITunes Radio failed to connect.
    I cant tell you what specifically on the firmware upgrade fixed the problem, though. I had rebooted the router several times without success. I even turned off the firewall on the router to insure that there was no  blocking, No joy. Prism TV uses the Technicolor C2000T and that device needed an update.
    I joke that CenturyLink intentionally blocked my streaming content so that I could only watch Prism TV and use their "On-Demand" video service. I actually rented a movie on Prism this weekend only because I could not watch what I really wanted to watch on Netflix.
    I feel your pain.

  • Youtube suddenly stopped playing videos

    My iMac OSX 10.6.8 suddenly stopped playing youtube videos.
    I haven't installed any new software or changed anything that coincided with the loss.
    The youtube screen says blocked plug in.
    I read the existing discussions and:
      I opted out of the HTML5 pilot, restarted Safari (5.1.8).  Still won't play videos. 
    In the past, videos played on Quick Time Player so I'm reluctant to install Flash Player. 
    Any ideas??  

    LavenderLucy wrote:
    In the past, videos played on Quick Time Player so I'm reluctant to install Flash Player. 
    Any ideas??  
    You cannot watch YouTube w/o flashplayer.  You will need to install the latest version from Adobe's website.  Also, regarding QT install Perian (AVI and FLV support) 
    After doing the above installations, make sure you repair permissions and restart your computer. 

  • My Mac has suddenly stopped playing my DVDs including a DVD it played fine only 3 days ago. Does anyone have any idea what could be wrong and how I could fix it? Thank you.

    My Mac has suddenly stopped playing my DVDs including a DVD it played fine only 3 days ago. I insert the DVD and wait for the player to start automatically but after 10 minutes, nothing is happening and it sounds like the disk has stopped spinning. I've now tried with four different DVDs (all store bought and so perfectly normal disks). The Mac doesn't eject the disk or anything it just doesn't seem to respond to it being there at all.
    My main confusion is why this suddenly happened today when it was perfectly fine last week.
    Does anyone have any idea what could be wrong and how I could fix it? Thank you.
    Jinxe

    Welcome to the Apple Support Communities
    See "The drive accepts discs but they do not mount or are automatically ejected" > http://support.apple.com/kb/HT2801

  • When I play any video with any player, it stops after few minutes

    When I want to play any video it stops after few minutes as freeze. Sometimes it continues without sound and others stops completly. I try to play it with more than one players, but same.
    The video it's .mkv
    I tried with:
    - Quicktime X with Perian
      - MplayerX
      - Mplayer OS X Extended

    You should probably take it to the closest apple retail store and have someone at the genuis bar help you. If you dont want to do that you should probably purchase a software or use a free trail version of one to run a virus check.Ive found that Mcfee is a good virus scan program.

  • HT201177 My new MacBook Retina cannot play any videos on any browser. This includes the Apple videos. It keeps saying Missing Plug-In. I am not sure what I am supposed to do. Can someone please help me out?

    My new MacBook Retina cannot play any videos on any browser. This includes the Apple videos. It keeps saying Missing Plug-In. I am not sure what I am supposed to do. Can someone please help me out?

    My iPod mini, 4gb is hard to get serviced obviously because they dont make them anymore
    It is as simple to get it serviced as the day you purchased it.
    How is it hard to get it serviced?
    How long have you had your iPod?
    i get maybe 4-5 hours of battery life, maybe even 6 if im lucky
    That is not good but it's not "terrible".
    If you've had it less than a year, send it back to Apple to replace the battery.
    thought that i might buy an attachment type accesorie that i plug into the usb port on my ipod
    It's called a dock connector, not a USB port.
    i found a product in the online store, that i guess you place the ipod mini on, and it gives you up to 20 or so more hours of time but then it says that you have to have a firewire port or cable?
    What is it? The firewire port is on the computer, not the iPod.
    If the original battery is going bad, the first thing to do is get that sorted out.

  • My Apple iPod Nano stops playing shortly after plugging in the correct headset, but works on docking station. I've tried enabling and disabling crossfade in settings. Any suggestions?

    My apple ipod Nano stops playing shortly after plugging in the correct headset. I've tried enabling and disabling crossfade in settings. Any suggestions?

    Make sure your headphones are plugged ALL the way in, meaning the white part of the headphones is flush with the Nano and you cannot see any silver from the plug still showing.
    B-rock

  • Safari doesnt play any video tutorial from apple site

    Hello, Safari doesnt play any video tutorial from apple site. I hear the sound, but there is no video picture on the screen - only the twisting wheel.
    Mac OS X 10.5.8
    Safari 4.0.3 (5531.9)
    Message was edited by: timur555

    "I tried to change the settings in Quicktime Preferences in the streaming tab but it didn't change anything. Still getting the same problem."
    What changes did you do & did you restart your computer afterwards?
    Have you tried a different browser?
    Download the video & then view the Keynote. See if you experience the same issue.
    WWDC 2008 Keynote

  • My ipod shuffle 2nd gen suddenly stops playing music after 15-20 mins.First it flashes green light and then flashes red light rapidly. Any solution to this ?

    My ipod shuffle 2nd gen suddenly stops playing music after 15-20 mins.First it flashes green light and then flashes red light rapidly. Any solution to this ?

    A 2nd gen shuffle is about six year old at this point.  The likely cause is a battery that is worn out, with greatly reduced capacity or inability to hold a charge.  The initial green light shows a good charge.  The red light means the battery is drained.
    Since the shuffle still appears in iTunes, you can try doing a Restore in case the cause is related to corrupted software on the shuffle.  The Restore button is on the shuffle's Settings screen in iTunes.  This will erase the shuffle, re-install its software, and set it to default settings.
    Also, when the light becomes red and the shuffle stops playing, try turning OFF the shuffle for at least ten seconds.  Then, turn it back ON.  This resets the shuffle.  Does it play again?  If it does, let it play until it no longer plays again.  Repeat turning it OFF and ON until it no longer plays.  Then, connect it to power and charge it to full.  See if that makes any difference.
    If that does not help, the solution is to replace the battery.  If you have a repair shop do it, the cost is probably uneconomical, compared to the cost of a brand new 4th gen shuffle ($50) that has more features, and a new set of headphones, plus a one-year warranty.
    If you are good at such things, this web site has repair guides
    http://www.ifixit.com/Device/iPod_Shuffle

  • Projct sequence suddenly stops playing video!

    Hi
    I use FCP 5.1.4 on a Mac Pro twin 2.66 with 3gb ram I have a short but complex sequence to edit. After adding an effect to a clip in the timeline and then continuing to play the sequence I was horrified to see that the sequence would not play any video in the canvas, only the audio. If I double click the individual clips on the timeline so they open in the viewer - they play.Now, if I play the sequence it is fine up until the point where the problem first manifested, but beyond that point, everything goes black!!

    I reverted the project just to get moving , it was a third party effect, but this has since happened again when doing some picture-in-picture stuff. I answer to the previous suggestion, it is nothing so basic, I even get wireframes displayed in the canvas and everything, but no image?!!! When I try to play it through external video, it displays the last frame that I paused on, until I pause again, but won't play the sequence.

  • 80g Classic Ipod suddenly stopped playing movies!

    Help! My 80g Classic Ipod suddenly stopped playing movies! Is there any hope?

    Welcome to Apple Discussions!
    Try resetting the iPod...
    Resetting iPod
    If that doesn't work, make sure everything is up to date...
    iTunes
    iPod Updater
    Updating iPod's Software
    If the problem persists, see if a restore helps...
    Restore the iPod
    Also, is this with all videos or purchased ones? Do purchased songs work fine?
    Finally, see if this sample video works (the one for the iPod)...
    http://docs.info.apple.com/article.html?artnum=75424
    btabz

  • Apple TV2 periodically stops playing audio

    Hi
    I have had an annoying problem with my Apple TV2 after upgrading to the latest firmware (6.0). When streaming video content from my MacMini Server (via ethernet) the Apple TV periodically stops playing the audio while the movie keeps playing without audio. I can solve the problem by pausing and then continuing the movie, which will bring back the audio.
    I have tried to restore and reinstall the firmware (6.0) via the Apple TV because I also had problems with the Apple TV stuttering when streaming content from my MacMini, but the reinstallation of firmware did not solved the issue.
    I don't know if this is somehow related to the issue, but after having updated to firmware 6.0 Netflix often ask me for my login credetials on the Apple TV. This is an issue that I also never experienced before upgrading the firmware.
    What to do now?
    Thanks...

    So it's been a few months since I saw this thread started, and I am still having the same issues as above with my Apple TV 3. I can go a day or two and at some point, all connections just seem to error out. HBO go, Netflix, me streaming from my ipad, etc.   thought they would have been addressed by now.
    I have to hard reboot (power plug only) in order for it to go back to normal.
    I know it's a hardware issue as I have an Apple TV 2 setup in another room and it never gives me an issue,
    The weird thing is, I have the exact same setup at my office as well.  An Apple TV 3 in the main conf. Area and an Apple TV 2 in our break area. Same issue - Apple TV 3 needs hard (pore Plug) reset every few days and the Apple TV 2 in the break room is rock solid for months.
    Both Apple TV 3 units are at most recent 6.1 software release.
    Anyone have any ideas?  Think I a just going to put my Apple TV 3's aside for a while and use the 2's until it gets worked out.

  • HT201401 Hi my 4s has all of a sudden stopped playing sound.

    Hi my 4s has all of a sudden stopped playing sound. I have a ringtone but no sound for music/movies etc. tried turning on and of and letting bat go flat then recharging. Sound came back for a while then went again. I noticed this started soon after I upgraded to 5.1.1 . Ive also looked at the error reports the phone generates for apple and there are a few memory low notes.  Any help would be appreciated.

    We have a WHOLE discussion about the issue over here:
    Re: IOS 5.1.1. update bug (Volume Control)
    So far Apple is not doing anything to fix the bug with 5.1.1 It's really annoying!

  • I just upgraded to firefox 4 and it won't play any videos on the internet. Is there a fix for this or how can I go back to the previous version.

    my firefox 4 wont play any videos. adobe flash player says its not compatible with this arcitecture. Did anyone bother to test this before releasing it.

    I appreciate you taking the time to respond, but I don't want to uninstall my persona. I want to uninstall FireFox 4. I love my persona.
    It really bugs the crap out of me when FireFox sends these upgrades around and I click "yes" to install them then my entire desktop stops working.
    Is it always necessary for their upgrades to render the add-ons that people develop useless?

Maybe you are looking for

  • Edit CC 2014 project in PPro CC?

    Anyone knows if this will be possible? Thanks.

  • Issue on Using TOAD to view Oracle10G objects

    Dear Oracle Expertise, I've a interesting topic here. I use a TOAD's schema browser feature to view all the objects (e.g. tables, views, triggers, etc...) in an Oracle10G database. The issue is that it seems there is NO SORTING order of these objects

  • How to get Acrobat Portfolio to print mix of duplex and single sided documents?

    When we create a Portfolio of documents, one advantage is to be able to print the entire Portfolio (say of a new hire kit) with one print command. The files in the portfolio consist of some that need to be printed one sheet per page and other files n

  • Split Album Covers

    All the album covers synced okay except for two albums. Both were separated into two albums with the same name but the info (name, album, album artist, etc.) are the same. I have already tried clearing all the music and re-syncing it. Any help would

  • DW properties panel won't display properly ?

    Title pretty much says it. Ever sence i got DW the properties panel dozen't display all the its items. I have uploaded a screenshot of it. I have dual monitors and have tried adjusting the resoulution up and down on both of them I run one at 1400x900