Apple TV: unable to check for downloads

I have rented movies on my Apple TV before, but when I tried to rent a movie recently on Apple TV I couldn't get it to work. I went through all the steps but it didn't start downloading. And when I went to check for downloads, this message came up, "unable to check for downloads". Everything else works perfect, so I have no idea why this is happening. Anyone have any thought on this?

Ha! That must be a popular movie, because we're trying to rent Shaun of the Dead over here as well. Same symptoms as everyone else is reporting, D.C. Metro area. I've rebooted the device, disconnected and reconfigured the WLAN settings, logged out and back into iTunes Store, and nothing fixes it. Still getting "Unable to check for downloads" when I do what the device tells me to do.
Argh. How's about a bit of that famous "Customer Service," Apple?

Similar Messages

  • Why does my apple tv say it is unable to check for downloads?

    I have disconected my internet like three times and restarted my apple tv. Yesterday, I used reset settings but I fixed that. How can I make it download my shows and movies if it says that is unable to check for downloads. I do have great internet.

    I'm having the same problem!!!!
    I rented a movie it downloaded...but i wont check for downloads!!

  • My apple tv is unable to check for downloads

    My apple tv is unable to check for downloads!!
    can someone plz help!!

    Restart it by unplugging/repowerin the power.
    Ensure you have internet connectivity by testing a movie trailer or YouTube.
    AC

  • After install of 10.0 I get "unable to check for download , unknown error 3603

    after I installed ver 10 of Itunes,
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    Follow these instructions to completely remove Apple software
    http://support.apple.com/kb/HT1923
    Then use free Ccleaner to repeatly repair your registry until it's fixed.
    http://www.piriform.com/ccleaner/download/standard
    download iTunes again from Apple.
    http://www.apple.com/itunes/
    If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.
    Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.
    Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.
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  • "Unable to check for downloads" message -- how do I see the movie I rented?

    I just rented "The King of Kong" through my AppleTV and it tells me to go to Settings-Downloads-Check for Downloads to view it, but when I do I always get "Unable to check for downloads"! So how exactly do I see the movie I just rented? And of course there is no one live at customer support at this hour. This is not the seamless experience I've always heard people are supposed to have with Apple products!

    Same problem on 3rd rental--"Over Her Dead Body." Amazing how many times this title appears on this thread. Coincidence or server issue? I haven't tried renting since this problem. Title appears in iTunes account; checking "purchases" under "Store" shows all purchases downloaded. Still get "Cannot check for downloads" message on ATV for two days now. 2d request into Apple Support now; will see what they say.

  • Just upgraded to lion and now my iTunes says the store is temporarily unavailable and it is unable to check for downloads

    I only upgraded to Lion because of iCloud. I have an AppleTV, an iPhone 4S and my MacBook Pro so it just made sense.  But now, I was in the process of downloading a season of a TV show that I purchased earlier today and it still had about 15 episodes left to go and it now says "iTunes Store is temporarily unavailable, iTunes is unable to check for downloads" Any help would be appreciated!

    sdr191219 wrote:
    it now says "iTunes Store is temporarily unavailable, iTunes is unable to check for downloads" Any help would be appreciated!
    maybe they are doing maintenance?  I would wait awhile and check back later.

  • Unable to check for Downloads

    I rented a movie a couple of days ago, still not in in "downloads..?" I get the "Unable to check for dowloads" message each time I try. I have since purchased two movies and rented another without any issues. ANY IDEAS? THanks

    I had the same problem and this worked. First do a factory reset of the apple tv - hold down the menu and the "-" key for about 6 seconds and the unit will reset. Then in the menu choose "factory reset". the unit will now reset all settings (including all network and account information which will have to be re-input later). When the unit restarts put in your network info. Then do a software update - there is new software which seems to be causing the problem (perhaps you can try the software update without resetting the unit first???) Anyway, after the software update and another restart the unit worked fine and downloads worked again. Good luck,

  • Hi - when I check for available downloads I get the message "unable to  check for downloads the network connection was lost" this isn't a network problem as I can download directly (just cannot check for downloads) on any of my Mac's PLEASE HELP!!

    Hi - I have had this problem since the last update to OSX 10.9
    I cannot check for downloads as I constantly get the error message - nothing seems to work (including contacting apple support) - grateful for the help of any genius out there!
    thank you (and happy new year)

    Launch iTunes on your computer.
    From the menu bar click iTunes > Preferences then select the Advanced tab.
    Click Reset warnings and Reset cache
    Click OK.
    Restart your computer, launch iTunes.
    Click Store > Check for Available Downloads...

  • I keep getting this error "Unable to check for downloads. Network connection was lost".

    This error is whenever I am logged into iTunes for Windows and has bee plagueing me for about 6 months
    I have seen suggestions that I need Apple to reset my Queue. How do I get this done
    Many thanks

    This error is whenever I am logged into iTunes for Windows and has bee plagueing me for about 6 months
    I have seen suggestions that I need Apple to reset my Queue. How do I get this done
    Many thanks

  • "Unable to check for available downloads" since upgrade to 8.1

    It appears a number of people are having this problem but are all under different headings...
    I can purchases new music/items and have them download right away, but it appears anything that was waiting for me to download prior to the upgrade to 8.1 is stuck somewhere. When checking for Downloads (no matter which way you do it) I get an error that says "Unable to check for available downloads. The iTunes store is temporarily unavailable."
    Troubleshooting guides suggest ensuring your firewall is allowing all permissions appropriately... I even turned them to "ask for permission" so that I would know it was trying. No luck.
    When is Apple going to recognize there's a problem? If I can purchase new items and get them to download right away, clearly there is no issue with ISP or Firewall.

    Having the same issue. I even downloaded a rental last night to have it disappear this morning and it says I have purchased the rental but never downloaded it. I have played with all network settings include as open as possible and no luck.

  • Unable to check for available downloads...  Try again later.

    "Unable to check for available downloads.  The iTunes Store is temporarily available.  Please try again later."   Forever, really.
    It all started when I attempted to "Download All Updates" (104 of them) and it crashed.  Now it tells me that I've already purchased the items, and to "Check for Available Downloads", which throws the above error for going on three days now.  Email support has not answered my inquiry / report.
    In the meantime, the "Genius Folks" in the Apple Store inspired me to a partial workaround, at least to whittle down the queue.  By installing the apps to my device, updating them there, and syncing them back to iTunes.  But I still have a few stuck in some weird state, that iTunes is unprepared to process.
    BTW, the geniuses never heard of this problem, even after I showed them that a quick Google search came right back with 404,000 hits.   I've seen iTunes unable to connect to the Store when there were too many updates, for years, on both Windows and OSX, and many released versions, but I've always been able to download them individually, instead of in bulk.  First time it crashed and left me hosed.
    Seems like a server-side issue.  Any suggestions on how to get through to the powers that be, and have my queue cleaned up?  And maybe get the attention of the Q/A and development departments to actually acknowledge and fix a long standing and most inconvenient bug?

    Thank you so much - I have spent the last 4 days scouring internet forums trying to solve this problem (I couldn't connect to the iTunes store/download any apps or updates) and just as I was about to give up I stumbled across your post. I can't believe I've had such big problems all because of the ampersand in my billing address! How did you discover this?! It's such a small detail! To my huge relief it's all sorted now and I can now update my apps and download again! I'll be cancelling my appointment at the genius bar tomorrow too! Thanks again very much!

  • Unable to check for available downloads. the network connection was lost

    in my downloads window in iTunes it shows i have "28 iTunes downloads available". when i try to download them, i get the error "Unable to check for available downloads. the network connection was lost."
    my connection is fine though, as i can individually download purchases by clicking on the cloud icon.

    I followed the advice on Holgr's link, i used screen flow to capture the error message, and then made the video available to apple support. My issue was immediately escalated, and my account started working again shortly after.
    I received no additional messages from tech support, i had no idea the problem was resolved until i tried it again.

  • Cannot download songs - Unable to check for purchases...

    Hello everybody,
    This week-end I tried to upgrade my library to iTunes Plus. Everything went fine.
    But the problem is that I have 228 files to download, and I cannot do it, because iTunes tries to check for purchases... and then it stops by saying that it was unable to check for purchases.
    I can connect to iTunes Stores, I can check my account, I can see all purchases I've done since the beginning of my account, I can do everything!
    Except that iTunes does not allow me to download my files...
    I have checked on my Mac OS X 10.5 iTunes... and in a Windows XP iTunes.
    It's the same story.
    I have put the topic on Windows, but Mac/Windows... same problem for me now...
    Do you have any idea what is wrong? I suppose since Apple is doing many maintenance... they could have some issue with the Purchasing server.
    Can you buy and download songs? Am I the only one with this problem?
    Just to inform you, I've read all the info and contacted the Apple tech support, and except giving me all sort of "not usefull" tips like firewall check/download accelerator removal (which I don't have). Checking for error codes (I have no error code, just that he cannot check the purchasing server), ... and check the internet connection (which works for EVERYTHING except for this purchasing server!).
    So any help would be great!
    Thank you in advance!
    Alessandro

    I have a hunch it is something wrong on Apple's end with having 200+ downloads queued. Some other folks with hundreds of DLs were having this same problem.
    What I would do, is contact iTS support and ask them to clear your DL queue so you can have fewer DLs wiating in line. THen when you get the first batch, go on to the 2nd batch.
    The magic number mentioned in the other thread seemed to be 69 DLs....you could try searching for it.
    Use the "Contact Us" button on this page and give them the URL of this topic you started
    http://www.apple.com/support/itunes/store/download/

  • Unable to check for available downloads. The network connection timed out.

    I downloaded iTunes 10.1.2 last week, and attempted to upgrade some music to iTunes Plus. I'm showing 35 items in my download queue, but when I attempt to download I get a message "Unable to check for available downloads. Network connection timed out."
    I e-mailed Apple Tech Support multiple times, and received their standard list of links for things to try. So far I have reinstalled iTunes, turned off my Norton Firewall, checked the program rules settings, flushed the dns cache, and unchecked the "allow simultaneous downloads" box. Still no luck.
    Apple's last e-mail requested I send them my account info so they could reset my password, and check my system. I'm still waiting for that to happen.
    I'd appreciate any user suggestions for this problem.

    Fundamentally it is an apple itunes server issue - if you have a lot of downloads the "check for downloads" request can take longer than the default windows internet connection timeout setting - which is 30 seconds on more recent versions of windows.
    You can work around it though - without requiring apple to "segment" your download list, by adding a windows registry setting.
    Apple re-enabled my downloads after I was burgled and then I was stuck - my "check for downloads" was always timing out - and the support guy had no clue - so I went digging, and found a a microsoft article here http://support.microsoft.com/kb/181050 which tells you how to change change that default timout value by adding a registry setting. Besides adding the ReceiveTimeout setting detailed on that page - I also changed the KeepAliveTimeout - just in case.
    HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ReceiveTimeout
    which I set to 180000 milliseconds (3 mins)
    HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\KeepAliveTimeout
    which I set to 181000 milliseconds (3 mins and 1 second)
    Use regedit to make the change - both settings are DWORDS with decimal values. You'll need to restart your PC to apply the change.
    After the change and restart and one initial failed attempt the request for downloads worked - when the apple itunes server responded after 2 minutes !!

  • Getting an error message that unable to check for software update when trying to download new iOS 8.0.2 update ?? Can someone help ???

    Getting an error message of unable to
    check for software update when trying to update to
    ios 8.0.2. Can someone help ??

    Howdy there otss1979,
    It sounds like you are unable to download the iOS 8.0.2 update either, over the air, or using iTunes. If you are updating the software on your phone in Settings > General > software update I would recommend starting with this article:
    Resolve issues with an over-the-air iOS update
    If you are using iTunes, I would use this article instead:
    Resolve iOS update and restore errors in iTunes
    If you are getting a specific error number, the following article will help you get that resolved:
    Resolve iOS update and restore errors
    If this does not resolve the issue, could you please write the error message you are getting word for word for me?
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

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