Apple TV update is not uploading on my TV. The grey bar remains grey and after an hour, nothing has happened.

Apple TV update is not uploading on my TV. The grey bar remains grey and after an hour, nothing has happened. How can I get the update if nothing is uploading. Turned TV and all systems off and on again a few times. Looked on line for help.
Mac is running Mountain Lion OSX 10.8.5. If I update to another Operating system my printer will not work!
My TV is a Samsung 610/630.
Any suggestions will be appreciated.

Unplug, wait 10 seconds, reconnect. If on wifi try ethernet.
Try a restore through iTunes if it persists
Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

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