Apple TV update won't load

I've been able to connect and activate my Apple TV -- a process which required using an ethernet cable to bypass my firewall -- and can access Netflix and rent movies, etc via iTunes. However, the update won't load (I've tried 21 times) and I can't access Hulu Plus or my photos.
I'm now on my second Apple TV, having been advised by a Mac computer specialist to take back my first one and exchange it, in case it was the root of my problem; however, I'm having the same issues with the second on as with the first. I exchanged my Apple TV on January 26.
I've had my server connections tested by Time Warner and happily, I'm running at a blazing fast speed; everything on my laptop loads beautifully.  
Any help would be appreciated!

Reboot ATV and router
Make sure DNS is set to automatic (settings - general - network)
If on wifi try ethernet

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