Apple TV video issues

I am not sure what is causing this... but when I am watching anything, the video will spartically cut in and out... The audio is fine.
I've tried using different HDMI cables.
Is anyone having this issue?

It's unlikely to be a compatibility issue with 2 different TV sets, but not impossible - did you use a different HDMI cable with each - if not I'd swap HDMI cables or inputs.
Frankly if it's new I'd just get it exchanged in case you have a lemon - consider compatibility issues if a replacement did the same.
AC

Similar Messages

Apple TV video issue

I've just installed the latest version of iTunes - 11.0.2 (26) and now my 1st generation apple tv will not sync or stream video or movies. I've checked and there are no software updates due. Any ideas? Music and photos are sync'd and will also stream no problem at all.

Go to settings on the atv and remove the link to the computer and re add it after it will mean a new full sync but it fixed it for the rest of us

Apple Pro Video Formats 2.0 pkg update for Mac-any issues?

I have a software update prompt from apple that an update is available for Apple Pro Video Formats 2.0.
Mac Pro Tower - Mid 2010
OS 10.8.5
Anyone done this? Are there any issues? What about sharing files exported from my Mac with others using Windows?
Thanks,
Phil

Pro Video Formats 2.0.1 Repeat Installation

Kernel Panic on iMac with Pixelated Video Issues

One of our work iMacs has been having weird pixelate video issues recently. Sometimes previews of program windows will freeze on screen... and as you move the window around the screen "erases" this preview from the LCD... It is a 2006 24" White iMac 6,1. Now we get some Kernel Panics with the following error message. Please help me decipher it. Thanks!
Interval Since Last Panic Report: 8641685 sec
Panics Since Last Report:          1
Anonymous UUID:                    E865F049-A575-4D59-A574-9D24C6EFD141
Fri Mar 30 07:35:41 2012
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x43923bb8 : 0x21b837 (0x5dd7fc 0x43923bec 0x223ce1 0x0)
0x43923c08 : 0x2abf6a (0x59e3d0 0x53c01f 0xe 0x59e59a)
0x43923ce8 : 0x2a1a78 (0x43923d00 0x0 0x43923da8 0x53c01f)
0x43923cf8 : 0x53c01f (0xe 0x48 0x10 0x10)
0x43923da8 : 0x53d2f5 (0x78f3000 0x785c240 0x43923df8 0x78f3000)
0x43923dc8 : 0x570fcd (0x78f3000 0x785c240 0x43923de8 0x2a45c9)
0x43923e18 : 0x28bb49 (0x78f3000 0x749a4a0 0x749a4b8 0x2106d8)
0x43923e58 : 0x21dbe5 (0x749a0a4 0x749a484 0x43923ea8 0x3a23)
0x43923e98 : 0x210a86 (0x749a000 0x0 0xbc747a0 0x7f6b690)
0x43923ef8 : 0x216f84 (0x749a000 0x0 0x0 0x0)
0x43923f78 : 0x295c57 (0x7daf5e8 0x0 0x0 0x0)
0x43923fc8 : 0x2a256d (0x7daf5e4 0x0 0x10 0x0)
BSD process name corresponding to current thread: Dock
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: iMac6,1 (Mac-F4218FC8)
System uptime in nanoseconds: 154254231492
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 121081986701
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AppleTyMCEDriver          1.0.2d2
com.apple.driver.InternalModemSupport          2.6.2
com.apple.driver.AudioAUUC          1.57
com.apple.driver.AppleIntelYonahProfile          14
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleIntelPenrynProfile          17
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.AppleIntelNehalemProfile          11
com.apple.driver.AppleHDA          2.0.5f14
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.GeForce          6.3.6
com.apple.driver.AppleIntelMeromProfile          19
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.driver.AppleBacklight          170.0.46
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleIRController          303.8
com.apple.driver.CSRHIDTransitionDriver          2.4.5f3
com.apple.driver.USBCameraFirmwareLoader          1.1.0
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AirPortBrcm43xx          423.91.27
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.iokit.AppleYukon2          3.2.1b1
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AppleIntelPIIXATA          2.5.1
com.apple.driver.AppleUSBUHCI          4.2.0
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.14
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.driver.AppleHDAHardwareConfigDriver          2.0.5f14
com.apple.driver.DspFuncLib          2.0.5f14
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.iokit.IOFireWireIP          2.0.3
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.AppleHDAController          2.0.5f14
com.apple.iokit.IOHDAFamily          2.0.5f14
com.apple.driver.AppleSMC          3.1.0d5
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.nvidia.nv40hal          6.3.6
com.apple.NVDAResman          6.3.6
com.apple.iokit.IONDRVSupport          2.2.1
com.apple.iokit.IOGraphicsFamily          2.2.1
com.apple.driver.CSRUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.iokit.IOUSBMassStorageClass          2.6.7
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.iokit.IOATAPIProtocolTransport          2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.driver.XsanFilter          402.1
com.apple.driver.AppleFileSystemDriver          2.0
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOATAFamily          2.5.1
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.TMSafetyNet          6
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          289
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
Model: iMac6,1, BootROM IM61.0093.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 4 GB, SMC 1.10f2
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 128 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST3320620AS, 298.09 GB
Parallel ATA Device: MATSHITADVD-R   UJ-85J
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Express USB2, 0x0dc4 (Macpower Peripherals Ltd.), 0x00db, 0xfd500000 / 3
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x1d100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc50a, 0x1d110000 / 4
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x1d130000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x7d100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000 / 3

Re: Kernel Panic on iMac Intel Core 2 Duo with Lion 10.7.1, 4gb RAM
27-sep-2011 11:53 (in response to jose guzman) Launch the Apple Hardware Test program, run the extended tests at least twice, and then download and run Rember. All indications are that you have bad or flaky RAM.
27" i7 iMac 10.6.8 , Mac OS X (10.7.1), G4 450 MP 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
I did that and it doesn't work

TS1538 Device not recognized in iTunes for Windows I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about p

Device not recognized in iTunes for Windows
I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about possibly losing my pictures, video, text messages and music.
Windows XP user.
Any help will be greatly appreciated.
iPhone 4, iOS 5.1.1

If might be helpful if you actually told us what the problem is.

Video issues in mac os 10.6.4 and windows 7 64x

To start with, my computer is the late 2008 model Imac, has 3g of memory, and wasn't experiencing any video problems until earlier this month. I've already had it serviced, and was told that the issue was resolved, and was unrelated to hardware. Fifteen minutes after repair and setup, the exact same symptoms occur.
I'm thinking, Ok, perhaps this is a bad install of windows, since it happened in a windows program (everquest 2, an online game), and rebooted into Mac. Almost immediately, I saw video problems (snow, pixels, lines, distortion)on the mac side, which had occurred with the windows side.
My husband is angry, I'm angry, so I decide that I'm going to trash everything and start off completely fresh. I intended to reinstall mac 10.6.4 after erasing everything, so I removed the windows partition, and attempted to reinstall snow leapard, without using the original leapard disc that came with the system. I didn't realize until too late that I had forgotten to erase the original os, but I figured I'd see if there were any problems and go from there. I had no initial problems with the install of either os (mac or windows), except to note that I couldn't install the apple software updates on the windows side. I was able to fully update the mac side before attempting any installation of the windows os.
I started having video problems really quickly in the windows side after the full installation and update, but the system disabled the initial nvidia drivers and went to plug and play drivers. The only thing that displayed any further problems was the ISight camera, but that was to be expected without the apple updates.
I did read the bootcamp manual afterwards, and saw that my IMac, being an earlier version, might not properly install bootcamp drivers for windows 7 64x, although we had successfully located and manually installed the drivers earlier when first installing windows 7 64x. Keep in mind, I'd had the os installed for several months without any video problems, and in fact, it worked like a dream in both os after the computer had a previous repair of the hard drive, sound card, and logic board.
Anyway, to continue, after the video symptoms occurred on windows, I switched back over to mac to look for and install a video firmware download that I had located through these same forums. I had to change os because it was a dmg, so I did so. Now, I still had the snow leapard install disc in the computer, so that's the first thing I saw on the screen when booting into mac. I immediately started also seeing the pixels and some distortion, but it stopped briefly. I tried bringing up Firefox to get to the download, but the computer froze (showed the little round ball)and wouldn't respond further. I tried several reboots, and could usually at least get into snow leapard, but the computer froze each time.
Finally, after several attempts, the computer won't boot into either os, and won't go into the install disc either. I'm completely at a loss, because I'm told this IS NOT a hardware issue, and the problem was resolved with simply resetting everything. The problem was NOT resolved with that reset, because I'm able to reproduce this issue consistently with multiple reboots, and have even recorded it with a camera I have. I'm at my wit's end, because I'm on a fixed income, and this costs me time and money I just don't have. It's caused me to get behind on one of my bills, because I have to have a computer, and further repairs, while covered under warranty, are going to cost me further money to get to and from the service center. Not to mention the fact that it's going to take another month for me to wait for my money to become available so that I can pay for the ride back and forth for the repair.
Anyone, anyone at all, have any suggestions that may help? I have access to another computer, and can try using that computer to help me boot the other computer up, if I know how. Please, this is so frustrating to me, so I'm hoping someone can suggest something that may help.
I know I mentioned in the post what type of video issues I'm experiencing, but I figured I'd reiterate to make it easy. The computer will display a distorted image on bootup, like a pixelated off-center image. You know, kinda like 2 punch cards held up to each other, with the same holes, but off center. You also get snow, when able to boot up, with the screen sometimes showing half the screen, flickering. Like the screen is broken, but it's not even scratched. And it's not all the time either, if it was, I would think maybe an internal screen was broken or cracked (I've worked tech support for devices with internal screens, so I understand you can have a perfectly good outer screen, but a cracked inner screen). Right now, on bootup, I get that punch card effect, then the screen goes blank. I should mention that sometimes the system will show that, but then boot into windows with no immediate distortion, but will show distortion in the mac side if I'm able to boot into snow leapard. Hope this information helps someone give me an answer that helps.

To start with, my computer is the late 2008 model Imac, has 3g of memory …
I'm assuming you mean the Early 2008 iMac since there is no "late 2008" one. AFAIK, it came with 2 GB of RAM standard & the common BTO option would have been 4 GB, so can we assume that you have installed an aftermarket memory module to get to 3 GB?
I've already had it serviced, and was told that the issue was resolved, and was unrelated to hardware. Fifteen minutes after repair and setup, the exact same symptoms occur.
What repair and setup? Is this something you did after getting the iMac back from service? If so, what exactly did you do?
I had no initial problems with the install of either os (mac or windows), except to note that I couldn't install the apple software updates on the windows side.
Do you mean the Windows drivers or something else? Did you follow the Bootcamp install procedure exactly when reinstalling Windows or not?
I switched back over to mac to look for and install a video firmware download that I had located through these same forums.
What video firmware download do you mean? AKAIK, there are none for early 2008 iMacs.
No offense intended, but it is hard to understand exactly what you have done because while you mention much, you don't say a lot about the specifics for a lot of that. In general, it is best to concentrate on those things & keep the commentary to a minimum.

Apple tv video quality vs hd tv and high def dvd's

ok...i know it supports 1080i, but does the video quality of video in itunes really look good compared against say a blu-ray disc, or hdtv signals? i'm sure it will get better (with a hardware or software upgrade?) if its not close to high def quality but want to know what i'm in store for if i buy appletv now...thanks. PS: i currently have directv HD and a ps3 for blu-ray, and my tv's are all HD...

Based on my own testing, the distinctions between an HD-DVD movie (which are true 1080) and an Apple TV video converted as its own maximum settings (which is 720) is actually quite noticeable if you have a 1080 TV set, but at the same I don't consider it a show-stopper. I watch a lot of HD broadcast content that's only 720p, and it's still very good.
An HD-DVD or Blu-Ray DVD will normally be in 1920 x 1080 resolution (1080p or 1080i, generally depending on your equipment). The Apple TV's maximum resolution is 1280 x 720 (basically 720p). Therefore, even an original HD-DVD or Blu-Ray DVD converted to Apple TV will need to be scaled down to 720p for display on the Apple TV.
Further, Elgato EyeTV actually scales these down somewhat lower, so HDTV recorded content could be even worse-off, depending on the original source. The standard Apple TV export settings use a 960 x 540 frame in order to keep the bit-rate and frame rate within tolerances (since a 720p signal is approximately 60fps, and the bitrates will generally exceed 5-6 mbps, which pushes the limits of the Apple TV).
Even more interestingly, Elgato's new turbo.264 dongle will only encode in "Apple TV" format at a maximum resolution of 800 x 600 (and if you do the math you will realize that this will be considerably less for a 16:9 aspect ratio video).
The result is that videos converted from an EyeTV Hybrid are technically much worse off on the Apple TV than viewing the original source material. Whether this is significant enough to be noticeable will depend on your output medium, but on my 62" DLP, the difference is quite apparent (although still far superior to an SDTV signal).
You can get 1280 x 720 content to play back at 60fps at 5mbps bit-rates on the Apple TV by using ffmpeg-based encoders and manually selecting higher settings, although it's been hit-and-miss in my own testing, and of course it creates gargantuan files. Elgato and others have obviously tried to stay with the more conservative settings to ensure that they can guarantee the broadcast possible range of support.
In fact, although most of the standard encoder settings max out at 2.5-3.0 mbps, I've successfully pushed up to 6 mbps through the Apple TV, although such content has to be synced rather than streamed, since even an 802.11n network has a hard time keeping up (it worked, but there were some drop-outs and glitches in the process). Of course, 6mbps content is going to fill up the Apple TV hard drive pretty quickly as well (you'd only be able to fit around 11 hours on the internal 40GB hard drive).
The other thing to keep in mind with DVD movies is that they come from film, which is a 24fps source (based on the physical nature of film). As a result, the distinctions between a 720p and 1080i signal are less prevalant when dealing with film content, since you won't get the full 60fps HDTV capabilities anyway. Interlacing can still create some nasty side-effects, but it's far less of an issue when you're dealing with less than half of the normal frames.
In my own experiences, I have an Apple TV that is connected to a 1080p upscaling DLP TV (native 1080i input, internalized de-interlacing), and a second Apple TV that is connected to a 720p LCD TV. With the first Apple TV, I can notice the difference between 720p and 1080i output settings only when viewing photos, since the remainder of the standard content doesn't exceed 720p anyway. Further, because my TV de-interlaces a 1080i signal to 1080p, I don't get the flicker that is normally associated with a 1080i signal.
On the second Apple TV, I leave the setting to 720p, since that's the native resolution of the second TV, and I get noticeable interlacing-based flickering on the 1080i, particularly with photo slideshows (mostly in the transitions).

2nd generation apple tv video pause

My 2nd generation apple tv video pause's (or lags) during movies rented from itunes. I have adjusted the video settings for lower resolution and checked on different TV in the house but still the same issue. The pause only occurs on videos that are directly downloaded from itunes and does not occur on videos that are saved on the computer's itunes.

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

Apple DRM video error iOS 8

I upgraded my iPad to iOS 8.01. I am no longer able to view apple store purchased video via the Seagate Media application. https://itunes.apple.com/au/app/seagate-media/id431912202?mt=8
Previously when I tapped on a store bought video it would switch to Safari and I could proceed to watch the video. Under iOS 8 I now get a Mobile Safari DRM error and a suggestion that I authorize the iPad. I can confirm that I can view apple video through the standard videos application and that the iPad is authorized.
I have attempted to report the issue to Seagate however I note that on their app store details page of the Seagate Media application they have the following entry:
What's New in Version 2.7.2.2 Posted sep 30, 2014
Due to issues in iOS 8, iTunes purchased videos cannot be played. We have reported this issue to Apple. Please help us by contacting Apple to raise the priority.
I am therefore, according to Seagate, at the mercy of Apple for this issue to be resolved. Is it possible for this issue to be addressed soon? I can only assume that other 3rd party providers have encountered similar issues.
thanks,

Ok I guess I should have realised that Apple doesn't moderate these forums.
As far as Seagate is concerned they are clearly indicating that they believe that Apple has made a change to iOS which is not solvable within their application. The Seagate app exists because it links to their Wireless Plus Hard drive, this allows streaming of videos from the HDD to the iOS device and as indicated previously where it is an itunes video the seagate app would switch to Safari to play the file. Has anyone experienced similar issues with like applications? eg Corsair Voyager Air?

Apple TV video / audio Mirroring stopped working with Yosemite 10.10.3 update

Have just updated two Macbook Airs to Yosemite 10.10.3. Also updated Apple TV to latest version (7.2).
Now video / audio play back is extremely stuttery = only get about 1 sec of play back every 5 secs. We also have a Chromecast (similar to Mirroring) and that plays video & audio from the Mac perfectly. Movies play ok from iTunes, as do Youtube etc directly from Apple TV.
Never had any issues with previous versions of Yosemite.
I can't find any info on this on Apple sites or searching the web. Just articles stating how many bugs 10.10.3 has fixed!!
I can't work out how to contact Apple with this issue, when I use the support page for my location (New Zealand) it times out trying to enter the details.
Cheers

I have found a similar thread that was started last year with the same problems on 10.10.2. The solution suggested there has worked for me - turn off Bluetooth before connecting to Apple Tv via Airplay.
Hopefully Apple will fix this Bug, but I won't hold my breath as it seems some users have had this issue through a couple of releases off Yosemite.

MacBook Pro 2011 Repair Extension Program for Video Issues -Feedback?

Anybody have any feedback from the MacBook Pro 2011 Repair Extension Program for Video Issues?
I had my early 2011 15 inch 8,2 repaired (free) under the extension program. The machine now appears to run well - but much hotter than before. The case is significantly hotter - especially at the GPU corner and the fans are constantly on moderate to high (not full). Anybody else experiencing similar changes?

Run an Apple Hardware Test;
https://support.apple.com/en-us/HT201257
Note an error free AHT is not definitive.
install iStat menus:
http://bjango.com/mac/istatmenus/
Set Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.
When the MBP gets hot, post images of both for inspection.
Ciao.

Apple website video problems

I have been having weird performance issues with the videos on the apple website in particular. Often it will work the first time I open Safari but once I try to click the next one, it just does not work (not even movement on the progress bar).
I recently updated to QT 7.4 and it seems that based on my looking for a solution, it may be related to that but nothing seems to solve it. I know some people may recommend Firefox but it seems that as a minimum the Apple website videos should work on Safari!
Any suggestions?

These are the downloads and the settings you need in order to view/hear pretty much everything that the net can throw at you: The setup described below has proved repeatedly successful on both PPC and Intel macs, but nothing in life carries a guarantee!
It is known to work in the great majority of cases with Safari 3.0.4, QT 7.3 or 7.4 and OS 10.4.11. (If you are running Leopard, ensure that all plug-ins have been updated for OS 10.5.2)
Assuming you already run Tiger versions OS 10.4.9 or above (this has not yet been verified with Leopard) and have Quicktime 7.2 or above, and are using Safari 2 or 3, download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
RealPlayer 10 for Mac from http://forms.real.com/real/player/blackjack.html?platform2=Mac%20OS%20X&product= RealPlayer%2010&proc=g3&lang=&show_list=0&src=macjack
Flip4Mac WMV Player from http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
You should read this support page http://perian.org/#support in case you need to delete older codecs.
Adobe FlashPlayer should first be uninstalled using the appropriate uninstaller available here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2 and then the latest version obtained from here: http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash and installed.
(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.)
In earlier versions than QT 7.1.3 in Quicktime Preferences, under advanced, UNcheck Enable Flash, and under Mime settings/Miscellananeous only check Quicktime HTML (QHTM).
You should also ensure, if you are running Tiger 10.4.11 or Leopard, that you have downloaded and installed the correct version for your Mac of Security Update 2007-009.1.1, which also deals with the Quicktime/Flash issues you may have experienced, such as the '?'. What happened was that both Quicktime as well as Adobe FlashPlayer tried to play the Flash video at the same time. This no longer happens. (N.B. Security Update 2007-009 1.1 requires both a restart and a permission repair.)
If you get problems with viewing video on a website try moving this file to your Desktop:
Hard drive/Library/Internet Plug-Ins/QuickTime Plugin.webplugin
and then restarting Safari. If all now works, you can trash that file.
In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them). However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/divx/mac/
Now go to Safari Preferences/Security, and tick the boxes under Web Content (all 4 of them) to enable Java.
Lastly open Audio Midi Setup (which you will find in the Utilities Folder of your Applications Folder) and click on Audio Devices. Make sure that both Audio Input and Audio Output, under Format, are set to 44100 Hz, and that you have selected 'Built in Audio'.
Important: Now repair permissions and restart.
You should also consider having the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.

Why I can't see Apple website videos on Samsung tablet? Used many browsers, same result...

I could not find a website issues community and this one was the closest I could find. If this needs to be moved to a different community, please do so.
I realize it's cross platforms, but web browsing should be the same for everyone, no matter what device is used.
I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser).
Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working.
Any idea why?

If it's any help, here is what Samsung Support says:
Please wait for a Samsung Agent to respond.
You are now chatting with 'Alberto'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125603600195X
Alberto: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Alex: Hi there
Alex: Why I can't see Apple website videos on Samsung tablet? Used many browsers, same result...
Alex: I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser). Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working. Any idea why?
Alberto: Hello, I understand that you want to see apple website videos on Samsung tablet, is it correct?
Alex: correct
Alberto: Thank you for the confirmation.
Alberto: What is the model number of your tablet? It starts with GT/SM which can be found on the rear panel.
Alex: Don't have it with me but it's the Tab S 8.4
Alex: Same goes for my phone, Galaxy S5
Alberto: Okay,Do you see any error message while browsing?
Alex: nope, no error, it just won't play any video on apple website, ALL other websites videos are plaing OKare
Alex: playing Ok is what I meant
Alex: and this is the same for my tablet AND my phone
Alex: devices are updated to the latest software bla, bla
Alberto: Alright, please restart the tablet once.
Alex: scale of 1 to 10 on tech advance level, I am at 7-8, just so you don't take me through power recycle and such
Alex: you just did
Alex: it's not that
Alberto: Could you give me a few minutes while I gather the information for you?
Alex: you can grab a galaxy tablet or a phone and try for yourself and yo'll probably notice it won't work...
Alberto: I appreciate your time and patience.
Alberto: As you are able to see other website's embedded videos on your tablet, it could be an issue with the compatibility of Apple website.
Alberto: There should be no issue with the trablet as other websites are working fine.
Alex: Can you transfer me to your Guru tech person to see if I can get a more elaborate answer and maybe a fix for this?
Alex: Then why the apple videos work fine on windows PC and the ONLY ones not working are Android devices?
Alberto: I have rechecked the information.
Alberto: As you are facing an issue only with a particular web site there should not be issue with the Samsung tablet.
Alberto: Also tablet is working fine with other web sites which indicates that there is an issue with that particular web site.
Alberto: There is no separate setting on the tablet to access any particular web site.
Alex: This much I figured, problem is what is causing it and how it can be solved? Again, issue is only on Android devices. PC Windows and iOS devices work good
Alberto: I am afraid; Samsung do not have information about the issues with a particular web site.
Alberto: I would have surely helped, if there had been information available with me.
Alex: Yes, I was afraid you'll say this...
Alex: Do you have an android device there? Try it yourself and see it will not work. Whatever it is IT IS A PROBLEM!!!
Alberto: I understand your requirement; however, it will not be possible for me to check this from here.
Alberto: You need to contact the web site support for further assistance.
Alberto: Is there anything I might be able to assist you with?
Alex: yeah, it went as expected, no fix for this... do you have a level 2 or 3 or 4 tech there?
Alberto: I will transfer this chat to my supervisor.
Alberto: Please be online while I transfer this chat.
Alex: sure, thanks
Alberto: Not a problem.
Please wait while I transfer the chat to 'Sammy'.
You are now chatting with 'Sammy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125603600195X
Sammy: Hello Alex. I am the supervisor of Alberto.
Sammy: I am going through the previous chat session.
Alex: Ok, thanks
Sammy: You are welcome.
Sammy: I appreciate your time and patience.
Sammy: I see that you are unable to access Apple website videos on your tab.
Alex: and on my S5
Sammy: As you are able to access the videos from all the other web sites, it is not an issue with Samsung tab and Samsung do not have any control on this issue.
Sammy: It is an issue with that particular web site and you need to contact the web site support for further assistance.
Sammy: There is no separate setting on the tab to access a particular web site.
Alex: Yes, I need to do that. At this point it's the technical aspect that bothers me, not that I can't watch the video, I can use my iPhone or my PC to watch the video, but why the Android can't?
Alex: Thank you Alberto
Alex: or Sammy
Sammy: I understand your requirement; however, we do not have any information about this issue.
Alex: Ok, thanks
Sammy: I apologize for the inconvenience.
Sammy: Is there anything else I can assist you with?
Alex: no
Sammy: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat session has been terminated by the Samsung Agent.

Reporting an audio/video issue with a TV show from a Season Pass? How?

I would like to report some audio/video issues with the latest The Unit and The Seeker episodes but I can't find them in my Purchase History??? I own a Season Pass for both. Any idea how to do it? I'm lost. Thanks!

Is this the lack of audio on "Shadow Riders"? I've just got to that episode, and I tried to report the problem, but the whole series of hoops you have to jump through seems to have changed. Rather than get to the page where you add comments for the problems, it merely sends you to an internet link on apple that has no bearing on the problem.
If you open your account information (store > View my account) you can click your purchase history there. The theory is that you find your program, click the arrow next to it, then click "report a problem" and it should allow you to enter a comment, or the problem... Anyone else having this troubvle?

How to play Apple iWatch Video and other new product video

I eagerly went to view video on Apple's new products, such as the iWatch, but I cannot get the video to play.
Does anyone have an idea why this link does not load and play?
http://www.apple.com/iphone-6/films/#video-product
I am on a 2.93 GHz Intel Core i7 iMac with 8 GB of memory running Mac OS 10.6.8

Hi ..
It's not the website that's the issue.
If your Mac is running v10.6.8 Snow Leopard, that OS X is outdated as well as the version of Safari that runs on v10.6.8.
Apple Kills Snow Leopard: OS X 10.6 No Longer Receives Security Updates
See if your Mac can upgrade to Mavericks > OS X Mavericks: System Requirements
That would also install a newer version of Safari so you can view the Apple product videos.
Mavericks is free and available at the App Store.

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