Apple tv will not fully sync then disappear.

I work with a young man who has special needs and we have been able to use an apple tv for about the six months with no problems. It was working very well for him and he loves it.
Problem is that one day another person came into his home and unplugged the apple tv and it would not sync again. I tried everything that I could think of. I updated itunes and apple tv. I reset router and made sure all the ports and router settings were good.
I can't get the apple tv to sync, I can get as far as getting itunes to find the apple tv, but it never syncs all the way and does not transfer any data before disappearing again.
The young mans mother had a geek squad person come out to see if the router settings were okay and to see if they could get the apple tv to sync, he was here about an hour and could not get it to transfer data.
Notes:
*He uses windows vista, but i tried using my macbook and it did not work.
*He has a linksys router g.
* Has itunes 8.2 now and the latest apple tv update.
* He has norton but the settings were made sure to let apple tv stream?
* He owns two apple tv's and both are not able to sync, I only try syncing one at a time with the other unplugged.
* When I try to steam it will for about 10 mins then connection is lost.
Any advice would be a big help!

Sounds suspiciously as though something is interrupting the network frequently stopping the sync. Microwaves, cordless landline phones and various other devices including neighbouring wireless setups can cause issues.
AppleTv and iTunes are not that resilient if the connection is broken - one or other seems to refuse to reconnect unless one/other/both are restarted.
I think for troubleshooting I would try a wired sync.
This will hopefully let you work out if it's a wireless problem stopping the sync or something else eg corrupted iTunes library that gets so far then fails.
Connecting an AppleTv direct to the router with an ethernet cable - it doesn't need to be connected to the TV at this stage, but unplug an HDMI lead if there's one connected to it (leave it all connected if you have a long enough network cable of course).
Then try a sync - if it's a wireless thing it should complete the sync. If not the problem could be in itunes/AppleTv or the network environment settings.
My guess is that it's the wireless setup.
Also I assume the computer isn't set to hibrnate/sleep after 10 mins of inactivity which could abort a sync.
AC

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