Apple TV will not play purchased content

On Oct 13th, I was able to use my Apple TV account to purchase a new movie which we watched that evening.
However, on Oct 14th, we were not able to watch it or any other of our 20+ movies we have purchased from the iTunes store / Apple TV.
When we click on the Play icon, the icon spins for a moment then returns us to the previous screen.
Has anyone else had this happen recently?

See https://discussions.apple.com/message/23399558#23399558#23399558

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Apple TV Will Not Play iTunes Content

This is my last resort. The notion of paying Apple thirty dollars for simple support is ridiculous. For several days now, I've been entirely unable to access any purchased content through my second generation Apple TV. No music, movies, or TV shows. Which is especially important, because I just dropped over a hundred dollars on the new HD remastering of Batman 66', with a courtesy tax towards Apple. I could have bought it on Blu-Ray but felt having instant access to these episodes through my iOS devices and most imporantly, my television, would far outweigh the benefits of a hard copy.
I can see now that faith was misplaced. It evidently was a mistake to finally purchase this very expensive show through Apple and their products. If I cannot watch a purchased television show on my television with a product designed to access this purchase on said television... That is distilled failure. Apple's failure to ensure their products and services to work as advertised and purchased. Most certainly in the future, any purchases through iTunes will be second-guessed and hesitated. A Blu-Ray needs no faulty authentication. I've lost trust in the silver and black monolith that is Apple. They are fallible.
Additionally, before that Churchill dude or whoever shows up, yes. I've tried everything. Restarting or resetting, Apple TV or Router. Digital Audio on or off. I've have tried every available solution known to the layman. This issue clearly resides within Apple's walls or servers most likely. The progress bar loads, authenticates, and reassuringly everytime a yellow triangle comes. To tell me no, not today, you will not be using what you paid for.

I assume it was bought with the saem AppleID you are logged in to iTunes with on the AppleTV?
Have you tried restarting AppleTV?
AC

TS3623 Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.

Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.
I've tried restoring the TV, updating my iTunes - nothing is working. It is definitely not playing on my computer.

Sign in to your iTunes account settings on the computer (click on the AppleID top right if you're actually signed in).
In your purchase list find the purchase and use the 'Report a problem' link to tell the store.
Assume you've not moved the rental to another device where it resides but is not being played.

Slideshow will not play "Purchased" iTunes Music

I recently updated to iTunes 7.6.2, and ever since then - the slideshows in Aperture (v2.1) and iPhoto (v6.0.6) will not play "purchased" music from my itunes library. The slideshows will play non-purchased music files from my library without any problems! I'm not sure why and would appreciate any help. I'm running OS X v10.4.11. I don't have any problems playing the purchased music files in iTunes or syncing with my ipod. Thanks!

I had the same problem when. I reinstalled X11 from the OSX disks and the problem is now resolved. It might be worth a try.

Apple TV will not play the entire song

I use Apple TV to play music because of the sound system hooked to my HD television. However, I have discovered that Apple TV will not play the entire song if it is long. For example, "Tales From Topographic Oceans" by Yes is one album of six 20+-minute songs. When each track gets about half way through, the system switches to the next track. I cannot find anything in Settings to fix this, either in iTunes on Apple TV. Help?

the newer appletv dont have their own strorage
so they can only access the shared lib of the computer
some computers are set to power saving levels where they will turn off if not used by a real user for X mins
if that happens the shared lib will no longer be avaible to the atv in which case it will not be able to keep playing

HT204291 All of sudden apple tv will not play my tv shows/movies on itunes. It says "The connected display is not authorized to play protected movies."...

All of sudden apple tv will not play my tv shows/movies on itunes. It says "The connected display is not authorized to play protected movies.
Can anyone help I have just bought alot of movies and tv shows and want to watch them with my family not just on my ipad!!!
Not sure why this has just started happening. have been using apple tv with my ipad for months and now it comes up with this error...
THanks

Firstly restart the AppleTV, secondly check the HDMI lead and if possible swap for another or another HDMI input - sounds as though AppleTV thinks the TV is not HDCP capable.
AC

Apple TV not playing purchased content. iTunes account Issue?

Like many others, I'm having issues getting Apple TV to play purchased content for a specific iTunes account. After hitting the play button, the movie or TV show thinks about it then reverts back to the information page. This has been happening for just under a week.
I have two other accounts on my Apple TV, and they are both working OK. I asked another mate with an Apple TV to load my account onto his unit and he gets the same issue.
In an attempt to rectify the issue I have:
Reset my password fo itunes. No luck.
Restored the factory settings on the Apple TV. No luck.
Double check account and billing details. No Luck.
I really want to get this resolved. Can someone suggest a fix please!

SOLVED.
I had the same problem minutes ago... I solved it by signing out my apple id from the apple tv and then sign in again. Movies start playing now! Hope this works for you too

Flash 10.1 installs in Vista and XP but will not play some content

I started this morning by thinking the problem I am experiencing with Flash Player 10.1 is a version of the problem discussed in this forum under "Flash 10.1 not working in User account." I now recognize that it is a different problem.
First, FP 10.1 (specifically v. 10.1.53.64) installs fine either in Vista Ultimate 64 (IE Active-X or FireFox Add-in--I use and work in an administrator account) or XP (multiboot machine). I can confirm the installation at http://kb2.adobe.com/cps/155/tn_15507.html and the FLVs at http://www.acpmh.unimelb.edu.au/resources/resources-education.html play with no problem.
Some content, however, simply will not play. I need badly to look at http://library.creativecow.net/articles/hansen_jaysen/growing/video-tutorial.php and it hangs and tells me I need Flash Player--both in IE and FF. I have repeatedly uninstalled FP, rebooted, and reinstalled but that doesn't change anything. Worse still, since I use Adobe Connect a lot, Connect hangs when I try to enter a meeting. Exactly the same thing occurs on my laptop which runs Vista 64 Home.
I have tried everything I can think of and searched with every strategy that seems promising but I have found nothing on this problem. Surely I can't be the only person experiencing this!. Does anyone have any idea what is going on and how to deal with this problem?
Thanks in advance!!!

I have exactly the same problem as the OP, on both my desktop (Windows XP) and my laptop (Windows Vista). Both PCs have the latest versions of Chrome, Firefox, Opera and IE but no browser on either PC will display video content from the BBC website bbc.co.uk/news any more. Before the Flash Player 10.1 upgrade about 10 days ago everything worked fine.
It still works on YouTube videos and the OP's http://www.acpmh.unimelb.edu.au/resources/resources-education.html but it won't play http://library.creativecow.net/articles/hansen_jaysen/growing/video-tutorial.php that the OP wants to view.
All that happens is that the first static frame is shown, but the 'telephone dial' animated icon (circle of white dots) just keeps going around forever and everything stays frozen and there's no sound. Except when I've uninstalled Flash, there is no error message. I've tried going back to a System Restore point but it didn't work; perhaps it's not far back enough.
http://www.adobe.com/software/flash/about/ confirms that I have the latest Flash version 10.1.53.64, it says it's successfully installed and plays the rotating 'italic F' animation. Incidentally, that's a better test page than http://kb2.adobe.com/cps/155/tn_15507.html as referenced by the OP which seems out of date and claims that 10.0 is the latest version.
I've temporarily switched off my Firewall (Windows or Zone Alarm). I've uninstalled and re-installed Flash several times for each browser on each PC, using both the Vista Control Panel and Adobe's uninstaller, I've tried switching off the hardware acceleration but nothing has fixed the problem.
Some other points (sorry if they are red herrings, please excuse my ignorance):-
If you uninstall Flash but find the test page still works, remember that the Chrome browser has Flash embedded within it. See http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=108086dobe Flash?
Is Shockwave Player the same as Adobe's Flash player? Very confusing!
Apologies if this hasn't solved your problem, but perhaps it shows that something in Flash Player 10.1.53.64 really is broken. If some sites never work any more but others will, it's just too much of a coincidence !

How to link apple tv to itunes on macbook. apple tv will not play on tv.

Do I have a defective unit? Apple TV will not come on the tv or my macbook, my itunes on my macbook will not recognize it. Used several different HDMI cables and tried in all the differnt ports on the tv. Power light will come on the unit but will not show on either my tv or laptop.

The only way to get an ATV recognized on a computer is to physically plug it in via USB, has that been tried?
With the ATV connected to the tv, were all inputs toggled through on the tv? Not just physically moving the HDMI cable from one port to another.

Apple TV 2 will not play purchased videos from an authorized computer

I have been trying all night to get purchased videos from an authorized computer play on my Apple TV 2. My computer is authorized and I have not reached my limit of authorized computers. I even went as far as to completly reset all the settings on my Apple TV; the music plays fine and it can list all my availible video content but as soon as I select a video of any kind it gives me the following error: Authorization is Required. You must authorize your computer with the account used to purchased the content. I am going crazy, I can access the same videos from my Home Sharing on my iPhone or from another computer using iTunes. I have tried deauthorizing the computer several times with no luck. Any suggestions?

also could be your HDMI cable......
from another thread.....so exactly what does your Apple TV say to you exactly, when it won't play the movies???
"If this is for the new ATV2, then the cable you use to connect to your TV must be HDCP capable. Some are. Some aren't. I bought a cheap one that was not and it didn't work. I bought a slightly more expensive one that was HDCP compliant and all is fine now.
From the ATV webpage:
Compatible with high-definition TVs with HDMI and capable of 720p 60/50Hz (see note 2)
Bottom of page.
Note 2: Requires HDCP when playing protected content.
https://discussions.apple.com/message/12577679#12577679

Apple TV will not play any Apple Content

I cannot get any iTunes player (iPhone, MacBook Pro, Apple TV, etc.) to play any Apple related content. iTunes radio does not play, movie trailers do not play, nada. Netflix works fine, so its clear that I am successfully connected to the internet. I logged into my iCloud account, that all looks fine.
Any suggestions?
Thanks.

Hello jfinwick,
It may help to restart your Apple TV, as detailed in the article linked below.
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/HT3180
Cheers,
Allen

Apple TV will not play music.

Music from my iPhone, iTunes, selected on the Apple TV will show album cover but no music. The sounds of clicks are heard from the speakers. I played a podcast from my iPhone and it was fine but still not music?

In December had been listening to music (burned from CD not purchased) through the AppleTV.
I had my music playing through my primary Apple ID but added my second ID for ICloud to pull from my ICloud pictures. Tried to switch this but would not reconnect to iTunes store.
Music plays fine on other AppleTV in the back of the house.

Apple TV will not play from mobile me gallery

I have some videos in my mobileme gallery which have been there some time. I have a new 2nd gen. Apple TV and so does my sister. Both Apple TVs can't play the movies that I have in my mobileme gallery. The Apple TV can see the movies as a selection, but when a file is chosen to play, I get a message saying there is a problem and try again later. I've tried again many times later ... in fact months later ... and the problem still exists. Where does the problem stem, and how do I fix it? Oh, and P.S. - the movies run fine on my computer and iPhone.

It was uploaded awhile ago into "Movies" section using iMovie. Someone suggested signing on in Apple TV without the ".me" to be able to play the videos (why that would work escapes me). I am not at home to try that yet, but will give it a shot.
Correct Answer by McMarcMac on Jun 4, 2011 12:17 PM
I did more research and found that after the 4.2.2 update if you leave the @me.com or @mac.com OFF of your "add mobileme account when logging onto ATV that the error message: cannot load content, try again later goes away and allows your Gallery movies to play. Hope this helps.

Apple TV won't play purchased content

Apple TV 2 and Apple TV 3 - Software version 6.2.1 - same problem happening on both of my Apple TV devices.
I have almost full access to the iTunes store from both of my Apple TV devices. I can access Netflix and I can make iTunes purchases of movies and songs, etc. When I try to watch the movie I've purchased, it begins to load, goes to "authorizing" and then I get the message: "iTunes is currently unavailable. Try again later." This has been happening since last weekend. I talked to numerous representatives who really never helped and seemed to just try and placate me with a generic answer that would get me off their phone so that they could move on to a problem they COULD solve. The last rep, who was supposed to be a higher level rep told me that a server was down and it would come back in 24-48 hours. I didn't believe him when he said it and clearly that wasn't the problem since I am still having problems. AGAIN TODAY I've tried everything I can think of including restarting over and over, reseting the Apple TV and finally restoring the Apple TV to factory settings, which seems to have disabled my iTunes account and required me to go to "iForgot" to reset my password. I did all of this which took at least an hour of my time and in the end, I get the same error. Over the years I have spent literally thousands of dollars on content that I cannot access. I have read older issues where people have had similar problems but they usually get a few minutes into the movie before that happens. I can't get the movie (or song, etc.) to even start to play. I can get the movie to play from my iPad though. I have reopened my case. I am so frustrated right now because I have movies that I bought that I can't watch. Any ideas??

I have been getting frustrated with this as well.
I purchase content on my iMac, download it to my HDD then normally access that content on my ATV via "Home Sharing." Prior to the iOS 8 and Yosemite updates to all of the devices, this scenario worked perfectly.
Ever since the updates have been installed, I have to reboot EVERYTHING (router, iMac, ATV) to get my iTunes library show up on the ATV, then after I watch a movie and come back to watch another, I have to reboot EVERYTHING again.
My fix has been to unplug the ATV and access my Ultraviolet movies on my PS3 until such time as Apple can come up with a proper fix. It's nice to have a device that works properly.

Apple Tv will not play half of my DVD's converted to .mp4

Hi,
I have converted about 20 of my DVD's to the .mp4 format using Visual Hub, I used the same settings for all the rip's, my ATV will not recognise about half of them saying it cannot play this format, any help with this would be greatly appreciated. I have more detail below:
video dimensions: 608 x 320
bit rate: 65kbs
Mpeg-4 video file
Codec H.264
PS they all play in quick time & Itunes !!!!!!
Very frustrating

I'm not sure how I would answer your question about circuit city and c/net, they may just flout the law or rely upon you using whatever they offer in a legal way.
The issue about copying DVD's is 2-fold and perhaps maybe three fold. In some countries you may be able to back up DVD's for personal security, but a second law may kick in which forbids you to circumvent DRM or copyright protection, sure in most cases one is not possible without the other but that's just how it is.
Additionally  may have agreed with the content providers to discourage such activities and hey these are their forums and their rules and it's only reasonable to respect that.

Apple TV will not play purchased content

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