Apple TV Wireless / Home Sharing

Hi,
I have installed my apple TV but the time and date could not be updated. Why?
ALso, I tryied to home share my Apple TV but for some reason it says that my password is incorrect which is not true. It may be bacause the date and time was not updated?
The wireless signal is good and with all bars completed.
Any help is a bless.
Thank you!

Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.
If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

Similar Messages

HT204291 My apple tv is not airplaying to any of my devices - the airplay icon is completely gone! I've reset apple tv, checked home sharing is on, checked my wifi connection is active but still no luck? any suggestions would be greatly appreciated:)

- the airplay icon is completely gone! I've reset apple tv, checked home sharing is on, checked my wifi connection is active, no firewalls, but still no luck? any suggestions would be greatly appreciated:)

What IOS and OS are you using Elissa. I think from your post it used to work but has dropped off, is that correct or has it never worked? If it did wotk has anything changed? Check your wifi use with sopmething like istumbler to see if it is being used by neighbours etc?

Apple TV - iTunes Home Sharing - Mac mini - Not Working!!!

Hi everyone, I am in urgent need of help here!
I use the latest Mac mini to hold my iTunes Library to stream it over to my Apple TV with Home Sharing; however, there is a problem - it doesn't work anymore!
If I use my iMac or MacBook Pro, the Home Sharing works great to the Apple TV, without a single problem. For the past week and a half now though, my Mac mini just doesn't want to stream anything over, despite still appearing under the "Computers" column on the home screen of the Apple TV interface.
When I select my Mac mini, I get this seemingly endless loading screen:
http://goo.gl/s0Qg1
When that loading screen does end though, I get this:
http://goo.gl/xj3eY
It says "Could not connect to the Mac mini Library - Make sure your computer has iTunes open, and that it's on the same network as Apple TV."
I always verify that my iTunes is open on the Mac mini and that both the Mac mini and Apple TV are on the same network, and still nothing works.
Is there just some kind of issue with streaming the iTunes Library to the Apple TV via Home Sharing that I'm missing? There shouldn't be, but it's a very consistant problem that has come and gone away at random times, but now it seems to be a permanent and upsetting problem.
If anyone can help me on this matter, please send your helpful words because I would like to fix this problem and not deem my Mac mini as a waste of money. I actually bought the Mac mini for the purpose of streaming my iTunes Library, rather than to bog down my iMac with lag and memory being chewed up, because I need it being fast for my work.
Thank you!

I've got the same problem. Bought a second Apple TV2 a couple of weeks ago and set it up to work with both my iMac and MBP - no problems. Both Apple TV's worked perfectly from both computers until... after a long night at work, the newest one decided to display a message telling me an update was available. Yes, you guessed it! I updated!
Now, although this new Apple Tv displays the libraries from both machines, I get the messages in the original post when I try to access my iMac account - no problem though with my MBP account. Both machines have the up-to-date versions of iTunes. Thank goodness I did not update the older Apple TV2 box!
I echo the sentiments of all the other posts - it is about time Apple pulled their finger out and sorted this mess.
I wonder how many other people have the same problem?

If I use my husbands apple id for home sharing can i still use my own for downloading apps?

If I use my husband apple id for home sharing, can I also use my own to purchase apps and music?

Sorry, let me clarify. I have two Apple IDs A and B:
A: Used for iCloud. All my calendar, mail, contacts, and other iCloud features are here. This is the ID I use as "the" iCloud on my iOS devices and OS X machines.
B: Used only for purchases, on all my devices and machines. This is what I used to log into iTunes, or to buy apps for iOS or OS X.
The issue is that the only way (currently) to set up Family Sharing is to invite from an iCloud ID (A, in my case) on an iOS 8 device. That's not the ID (B) I use for purchases. The question is whether there's a way to share those purchases given that I'm configured on all my devices with A for iCloud. (Clearly if I somehow send invitations from B, I can share purchases; but that's not the question.)
It sounds like the answer to that question is 'No'.
If that's the case, how do I invite from B? Do I have to configure an iOS device with B as the iCloud ID? My problem isn't that I want to ("willy nilly") avoid inviting form B; it's that there seems to be no way (certainly no convenient way) to do that.

Apple ID on Home Sharing

We now have 13 Apple devices in my house (big Apple family) and I need to create a second Apple ID for home sharing. Is there any way I can transfer the ibooks, magazine subscriptions, and apps that are uniquely mine to a new Apple ID?

    1.    You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2.    Also try restarting the router.
    3.    If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

HT4352 I want to use a different apple ID for home sharing...how do I do it?

I want to use a different apple ID for home sharing...how do I do it?

If you want to share from a different account simply go into the settings and log in with that home-share ID

Why doesn't my itunes on my windows pc load on my apple tv? Home sharing is turned on and my ipad can see it!

why doesn't my itunes on my windows pc load on my apple tv?
Home sharing is turned on and my ipad can see it!

Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
Consistent Problems
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

Apple TV and Home Sharing "An error occurred loading this content"

Recently I moved and switched my homeshare library from my Mac to a Window8 PC. I'm running the same network equipent, but the bandwidth to the internet was less in the new place then the old one so I wanted to store more on the PC. My bandwidth to the internet is slow at times so I like to download to my PC and watch the shows on my appletv. I thought it might be a Windows 8 issue, but I powered up my Mac Pro (2008) again and it has the same problem. I thought it might be a WIFI issue so I ran network wires, same issue. The only new thing I can think that happened was the apple tvs recently took a SW update, I'm not sure what version they had before. (tend not too look at versions when things are working).
What I know:
All the shows play fine when I stream. (they can just take a 5-10m to start due to internet bandwidth, but they play fine).
Some shows play fine with homesharing (I have found no common thread between ones that do and don't).
All shows play fine on my PC in iTunes
Between my 2 AppleTvs (both running version 6.1) It is consistent which shows will play in home sharing and which will not. There have been a couple shows that will play on one but not the other and a couple shows that won't play one day but will the next day.
I have tried playing a show that will not play over and over for 10m. The status remains the same.
If the show has an option to resume playing or start from beginning. I'll be asked "Resume/Start over" first then be told "An error occurred loading this content"
The first time I try and play a show it takes 5-10 seconds to give me an error, repeat attempts typically take < 1 second to show the error.
Most shows on both my AppleTVs with home sharing return an error "An error occurred loading this content". I've tried running network wires, rebooting, holding menu and shift down to reboot, pulling power. I have examined the files that play versus ones that do not and they all appear to be in good working order. As an example. Episode 1, Season 2 of Big bang theroy plays fine, but Eposodes 2-5 don't, but then Episodes 6-8 do play ok. I find the same problem with Movies and Music Videos.
Setup Facts:
Asus Wireless Router is connected to my DSL modem into the Ausus router WAN port. The ASUS router creates a network 192.168.1.X my DSL has a 192.168.0.1 IP address.
On the AppleTV it has a valid IP address and I'm fairly confident the network is ok since I have NO issues streaming any shows from the internet via Music, TV shows, Movies, Hulu, Netflicks, etc.
PC is running Windows 8 and I've disabled all power reduction settings to be always ON. (Again some shows play fine, the ones that play seem to always play). Running itunes version 11.1.5.5
All the shows are ones I've downloaded iTunes. None of the shows are handbraked home videos.
AppleTV version 6.1 for both AppleTVs.
What I've tried:
Power Clearing Devices
Switching locations of Apple TV with different TVs
Trying Mac Pro and Windows 8 Home Shares
WiFi and networked
Changing HDMI Cables.
Every TV I have, 1: Sony (new), 1 LG (about 2 yers old), 1 Samsung (about 5 years old).
Any Adivce?

I have it working now.. BUT I still don't have 100% on both appleTVs. I'd guess it's closer to 99% (which is a huge improvement).
What I've done since:
First I verified that I had open on my firewall the correct ports. I use AVG Internet security so verified I had it setup ok. (this was after I tried a few times with it off). (this produced no improvement)
TCP
direction both ways
local ports 3689
remove port(s): all
remote addresses:all
UDP
direction both ways
local ports 5353
remove port(s): all
remote addresses:all
Might have been over kill, but I assigned both AppleTVs a fixed IP 192.168.0.200 and 201. by their MAC address on my router. I then added them to the whitelist in AVG Internet Security
I saved changes and rebooted my PC, AppleTVs and PCs
It still didn't work. (I described the above because when I tried removing them no shows played, so more an FYI if 100% of your shows don't play).
I then downloaded itunes (11.5) same version I was running.
I used 7-zip (winrar should work too) to unzip the file iTunes64Setup.exe into a folder iTunes64Setup. This is important, which I'll explain in the next steps.
I then ran the iTunes64Setup.exe and selected repair.
it then told me it could not find iTunes64.msi. which I gave it the directory iTunes64Setup that I had expanded the iTunes64Setup.exe into that directory. (Really apple??? This one anoyed me that it was in the EXE but I had to manually expand it and put it somewhere for you to refind )
It completed the setup and I rebooted my PCs and AppleTVs again.
I went to a show that was consistently not playing and it worked on both TVs. I'd say 99% are working fine now. What's special about the remaining shows I do not know. If the file was corrupt I would not expect to be able to play it on another appletv.
The few files that don't play:
I'm now convienced that my network is fine. with 99% playing ok. If it was an intermitent problem with the network I'd expect that re-attempts to play the shows would produce different outcomes.
What have I tried:
I've done a factory reinstall of the appleTV. (my advise is don't waste you time, it did nothing except eat up 30m of my time watching redownload and then entering passwords).
I've tried deleting the shows that don't play (which do play on my computer) and redownloading them (same outcome) (again, my advice would be don't waste your time). When I did a check of the files they redownloaded identically with only the creation dates different.
Open to move things to try. Any ideas anyone?

Apple TV 2 Home Sharing depends on Source Device?

So I've been running into an issue with Home Sharing on my Apple TV 2. This is present on both the 4.2.2 and 4.3.2 firmware. (I own 2 Apple TV 2's. One vanilla and one running FireCore aTV Flash Black)
When attempting to play back video content from my Mac Mini (C2D, 2GB RAM, 2.0Ghz, Mid 2007) I was unable to load any HD content, and SD content was also pretty miserable. I recently discovered this when trying to play Dexter Season 5 HD from my Mac Mini to my Apple TV 2. Both devices on wi-fi initially.
I tried this both from wired and wireless configurations, I tried switching my Airport Extreme to 5Ghz only, (which my Mac Mini lacks "n"), and no combination of configurations seemed to resolve the issue.
Reluctantly, I decided to try importing the TV Shows to my Macbook Pro (13", 8GB RAM, 2.4Ghz, Mid-2010). What I found was that everything now worked seamlessly. I tried this wired, wireless, and even went so far as to hook my MBP up to the same network cable my Mac Mini was using to see if it had anything to do with the gigabit switch it was connected to. In every scenario Home Sharing to my Apple TV 2 from my Macbook Pro worked as designed.
So this got me thinking. Does the ability/quality to AirPlay/Home Share to the Apple TV 2 depend on the source device? My CPU nor my RAM on the Mac Mini were ever troubled or maxed out by attempting to stream content to my Apple TV 2. This leads me to believe the only component that could be causing the issue is the GPU. My Mac Mini only has the Intel GMA 950 GPU, my MBP has a NVIDIA GeForce 320M 256 MB.
It makes sense to me that the Apple TV 2 isn't really decoding the video file. The hardware really isn't there to support decoding video streams. It seems likely to me that the heavy lifting is done by the source device and the transcoded video/audio is simply presented by the ATV2.
Does anyone actually understand the technical workings of AirPlay/Home Sharing? Perhaps an iOS developer?
If this is the case I'm going to have to start looking to upgrade my Mac Mini. It's about time anyway, but this would be the final tipping point in my upgrade debate.
P.S.: "Senior" community members who have nothing to contribute should refrain from responding to this thread only to pad their post counts. Legitimate responses only please.

Ok, I'm glad you've said that, now what documentation do you have to back that up? Where in the Apple documentation/support site can you point to backup your claim? Do you tested any configurations that would support your assumptions?
I'd assume that the Apple TV 2 does most of the work, but the evidence I have collected does not support that assumption.
You've just thrown your own response under the bus. If the video is compressed, and the ATV2 is doing the decompression, you wouldn't need to worry about bandwidth, now would you?
This is EXACTLY why I don't come to the communities/forums anymore. Every "know-it-all" thinks they have THE answer, but they are just as clueless as everyone else. The difference being they are chasing a status, and not the true answer to anyone's actual problem or question.
If you would like to continue to dig this hole feel free. I'll take the shovel when you are done.
I've been moderated and banned by this forum before for calling this kind of behaviour out, and I'm sure this will happen yet again.
Does anyone else have documentation, proof, or some other concrete evidence to support how Home Sharing works from a device to the Apple TV 2?

Apple TV dropping home sharing connection

Previous setuo with my Mac mini and Apple TV 3rd gen was fine, wired network connection.
New setup with MB Pro is wireless connection, ATV keeps dropping Home Sharing. Both on same network.
iTunes is up to date and so is ATV. I have to log out of iTunes Home Sharing, log in and then sometimes
have to restart ATV. Not sure what is going on. I have MBP set not to go to sleep and to wake on wifi.
Very frustrating.

Hi there BaldElvis,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
-Griff W.

Apple TV 3 home sharing connection issue.

Every time I turn my Apple TV on it is unable to connect to the iTunes library on my computer. My computer is on the same wireless network with iTunes open. The only way I can get it to reconnect is to turn off home sharing on the Apple TV and then turn it back on again. It is then able to reconnect.
I am running the latest software version on the ATV.

For me, it looks more and more a problem with my iMac waking up from sleep and not so much a problem with the Apple TV.
With Snow Leopard wireless wake on lan was working. With Mountain Lion, this is not working anymore. I tried several things (restart Airport Extreme, SMC en PRAM reset, configuring WiFi connection again, ...) but I can't get wireless wake on lan to work. And because my iMac won't wake up from sleep, the Apple TV can't reach the iTunes library.
I have the same problem when I start the Remote app on my iPhone: because the iMac is sleeping, it can't reach the iTunes library. When I go upstairs and wake my iMac, Remote can access the library.

Apple TV not connecting to Internet...can't find Apple ID for Home Sharing

I recently moved to a new place and had to set up a new Internet service.
I connect my Apple TV to the service to be told that I has connected to the network but not the Internet. This means I can't get it to access home sharing. Every time I put in my username and password it won't connect me (doesn't even try, I assume because of the lack of Internet). What can I do about this?
Some things to note:
- IP is not static
- both are connected to the same network
- Apple ID and password are definitely correct
- iTunes connected with home share (same account as I'm trying to connect with on Apple TV) and iMac is connected to wireless.
Didn't have this problem at my old place. There I was on fibre optic, here standard broadband.
I'd really appreciate any help as my provider won't help and I refuse to purchase Apple Care to get an answer on a device I bough less than three months ago, does a simple job an should just do it, as it did before.
Thanks
Steve.

This bug is bigger than the subset of products described in the above article:
According to the document, affected units will have a serial number ending in DRHN, and the third and fourth characters of the serial number must contain one of these pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9.
I don't have an AppleTV with those sequences and yet I'm having a similar issue - AppleTV thinks its connected via Ethernet (I've unplugged Ethernet) and despite a reset (can't restore because it can't get on the network) it does not see the WLAN in my house, and thinks its connected via Ethernet.
When I go into the Settings menu, Network shows Ethernet - despite that there is no Ethernet connection.
When I plug the Ethernet cable into it, and do a reset, it still has a self assigned address, and therefore does not see the network.
Any ideas?
If not, what's the name of the other AppleTV-like product(s) on the market?
Anyone have any experience with it/them?
If I'm going to re-invest in supporting streaming content in my house, I'm thinking that I need to start weaning myself away from Apple, who doesn't take customer service as seriously as other companies - which is weird, because with this product, the vast majority of the content I'm consuming I pay Apple for - they have stickiness with my wallet.
You'd think that they would bend over backwards to keep me in their walled garden and not wandering over to Amazon or other streaming content providers.

Apple TV dropping home sharing with Win 7 Pro

Judging by the amount of problems people are having with this I'm not really expecting a resolution but I thought I'd give it a shot. I bought an Apple TV last week. Been wanting one now for a while.. I must say, I'm really disappointed with my decision on buying one now. Being a Apple user for a while now (MBP, IPhone, iPods) I had hoped that this product would be much better. I've been messing around since I bought it just to get home sharing working. My main PC, being a Windows 7 pro machine with all my media on it is hard wired to my router. With iTunes open and home sharing on, the Apple TV will not see any of my music or video. Following some of the suggestion I've been reading here I've tried everything from uninstalling iTunes, Bonjour, deauthorizing the machine and authorizing. Opening up the relevent ports on my router and too many other options I can't remember. What I found out is then when I reboot my router, home sharing comes on, lasts for maybe 15 - 20 mins then I cannot access anything from that main PC again until I reboot the router again. All this time, when I cannot access my media, if I turn on my MBP and start home sharing on this machine it works everytime. Both my MBP and Apple TV or wireless and the main PC is wired. I'm guessing that maybe there's something that needs to be changed on my router but I've tried most things suggested with no results. Only rebooting it will get it working again for another 15-20 mins. And I am using the latest version of iTunes on both my MBP and Windows PC. I even tried disabling the firewall on the PC and it still doesn't fix the issue. I'm hoping someone here can shed some light on this very frustrating issue. At this point I'm ready to bring the Apple TV back and buy something different.

Hi there BaldElvis,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
-Griff W.

HT4352 how do you change the email address on the apple tv for home sharing

I have an Apple Tv which I bought second hand and on the Home sharing section it has the persons email address, how do I change this email address to mine so that I could access my itunes?

Welcome to the Apple Community.
Just sign out and then back in with your own details.

How to allow a second Apple ID to home sharing and iTunes Match

Hi
I the following setup:
Family iMac with Apple ID #1
MacBook Pro with Apple ID #1
Apple TV 2nd Gen with Apple ID #1
iPhone 3Gs with Apple ID #1 (connected for iRemote App)
iPad 1st Generation with Apple ID #1 (connected for iRemote App)
Here is what I want to do:
I wld like to enable my wife's MacBook Air with Apple ID #2 to be part of Home Sharing so she can access our joint library
I have used my Apple ID #1 to activate Home Sharing on MacBook Air (i.e. following the instruction "use the same Apple ID for all shared computers and devices")
I receive the following message: HS could not be activated because this computer is not authorized for the account "[email protected]". Would you like to authorize now?
If I do I get the following message: There was an error storing your authorization information on this computer.
The required file was not found or has a permission orror. Correct this permission problem and try again, or deauthorize this computer if the permissions cannot be changed.
This is where I am stuck in the process: can anybody help?
In addition I was wondering if my wife yould also make use of my subscription to iTunes Match since it refers t the same familiy music library. Any thoughts and/or instructions on that would be helpful as well
Cheers,
jspr

Can I create a 4th 'Apple ID' for our home sharing?
yes.
Would we still be able to listen to each others libraries?
yes.
a single iTunes can be authorized for up to five iTunes store accounts.
Would we still be able to copy songs from one another, like I can with my 1 account between computers?
yes.
Are there any other downsides to creating a separate account for home sharing?
none i'm aware of.

Apple TV Wireless / Home Sharing

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