Apple TV won't download movies anymore. it says to go to store and check Purchase history, but everything seems to be in order. Any idea what I am looking for to fix the problem and download movies again?
My apple TV will no longer download movies. It says to go to the Apple Store and check purchase history. Everything seems to be in order. Any idea what I am looking for?
Okay - let's cut to the chase...
If the Menu Bar (File, Edit... Help) shown in my screenshot below is not visible, use CTRL+B to display it. Then click on Help/Check for Updates. If one is available, you will be able to select it at this time.
Note the item at the bottom of the list; About iTunes. Selecting that will show you which version of iTunes you are using.
An alternative method to display the Menu Bar is click on the box in the top left of your iTunes window...
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Previously I downloaded a PDF file and was asked to sign in to convert. I just upgraded to Windows 8 and since have found that the activity box still appears on the right side of the page but when I try to sign in it does not complete the connection. I get an empty box that pops up but goes no further. Not sure what I am doing wrong.
Hi,
It might be possible that you have not upgraded the Adobe Reader.
Please upgraded it to the 11.0.9 version then you will be able to sign-in.
Or you can navigate to the below link to use online service:
The Most Reliable Tool to Convert PDF to Word or Excel | Adobe ExportPDF
Regards,
Florence -
I am trying to send minutes of a meeting created in Pages to pc users by clicking on export then word. Recipients are telling me they cannot open the minutes which have come as a ZIP compressed folder. I have no idea what this is or how to fix the problem. Help?!
A pc user can open a .zip file by double clicking it.
If that does not work, you can convert the document to a .pdf by doing the following.
With the document active, type commannd + P (the print command).
In the next screen, on the bottom left, click on PDF, and in the drop down select Save as pdf...
You will be asked where the .pdf should be saved - the desktop is the easiest.
Now when you want to send the minutes, you have them as a .pdf file. Anyone with Adobe Acrobat Reder can open this. -
Ok so I cant open my Itunes due to Windows Error 2 and the message says to uninstall and re-install Itunes but I'm pretty sure that would wipe the library right? Is there any way to fix the problem and keep my library?
Hi neffn!
I have an article for you that can help you go through that process of uninstalling and reinstalling iTunes. If you have Windows 7, you will want to see this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
and if you are using Windows XP, you will want to reference this article:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
Note that, as it says in those articles:
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, see iTunes: Back up your iTunes library by copying to an external hard drive.
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I have purchased an app from the app store and cannot seem to download it, the download statrs and then rapidly cuts out, it will not complete and seems to repeatedly go over the same few Mb. I have previously downloaded large files and not had a problem with them.
I have tried restarting, checked my hard disk (and repaired a sector of the disk) and checked my connection but this seems to have no effect. I have also disabled virus protection and my firewall to see if this has an effect. I have also downloaded other (free) applications to test it since then and some of these download but not the larger ones. Has anybody else encountered this? Does anyone know how to solve it?Can you download large files from other places apart from the App store, wondering if it is the App store or your internet connection.
If it just the app store check this url http://www.apple.com/support/mac/app-store/contact/ -
My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support
When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it. -
I have unlocked my iPhone 3G with Vodafone via iTunes, but now the downloaded apps crash immediately when opened. I've tried a Restore, but this didn't help. I've also tried removing all apps and re-installing them, but they still don't work. Any ideas? Thanks.
yep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this! -
I have a MacBook Pro 5,4 running OSX 10.6.8 and Safari 5.1.10. A website i like has a known bug with 5.1.10 and recommends I install a newer version of Safari or use Firefox or Chrome. Just looking for advice on the best approach. Thanks!
Unfortunately, Safari cannot be updated past 5.1.10 on a Mac running v10.6.8.
So, the options are to upgrade to a newer OS X or use Firefox or Chrome.
Be aware, Apple no longer support Snow Leopard v10.6 > www.ibtimes.com/apple-kills-snow-leopard-os-x-106-no-longer-receives-security-u pdates-1558393
See if your Mac can run v10.9 Mavericks > OS X Mavericks: System Requirements
If so, you can download and install Mavericks for free from the App Store.
Read prior to upgrading > Upgrading to 10.7 and above, don't forget Rosetta! | Apple Support Communities -
I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer. I've tried all the steps suggested above but still no joy. Anyone have any ideas what i can do next? Thanks Paul
Sounds like you have a "damaged track" or "damaged file".
This worked for me today downloading Kendrick Lamar's new Album "good kid, m.A.A.d city".
My situation: I bought the album today for my Mac, MacBook Pro, iPad 2, and iPhone 4S devices.
Issue: One song (only on my MacBook Pro) would not play, instead display "
EX: left"
Solution: 1. Manually delete the song (giving you the error) permantly from the authorized computer.
2. Open iTunes, Click iTunes Store (left sidebar), and locate Quick Links and then click Purchased to proceed.
3. Click "Not On This Computer", find the song that wouldn't play, and re-download it again.
4. Check your Music Library for your song (Should download inside the associated album) and hit play.
EX: (Song I purchased that wouldn't play because of authorization, playing)
Enjoy! -
My audio books are not showing up in purchase history, but everything else is okay... is anyone having the same problem? I have already authorised my new computer and I am currently downloading my purchased music and videos however the books (audiobooks) are not showing for download.
Hope someone can help!"My audio books are not showing up in purchase history,"
That is correct. You cannot redownload audiobooks.
" is anyone having the same problem?"
Everyone and it is not a problem. Audiobooks simply are not available for redownload. -
i have a small white line running down the edge of my screen, any idea what it is? i have has the computer less then a month, didn't really notice it before.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best. -
Can anyone tell me how to fix the problem with downloading music? Now with the new iOS5
Ever since the new iOS5, and now 5.1, whenever I download music, and play it on my iPad2, the album cover will "flash" white between each song, whereas before the picture would hold steady for the duration of the album play! I have to admit I find this REALLY annoying! Even syncing with my MacBook doesn't fix the problem...any ideas?
Hi Jane,
First, regarding the virus issue, although I cannot promote any specific 3rd party software, there are plenty of FREE and very good anti-virus apps out there. You can Google 'free antivirus" and a good list will come up. You may want to look at a few reviews before you try. I don't know if you use Mac or Windows so you may have to do a little research on which is best for your computer platform. You can run the software and it will help clean off your system if there's a virus.
Second, regarding your Elements sync to Revel, you may need to disable and then re-enable the Revel sync agent from within Elements, which you find in Preferences. In addition you may try signing out and then back into Revel via Elements.
Let me know how that goes. If the disable/re-enable doesn't help, I'll get an Elements team member to see if they can help.
Best of luck on the virus software!
Glenyse -
ever since updating my apple tv to the latest software, my on screen menu is missing all the apple shows and movie catagories plus netflix is gone from my internet menu. I have home sharing turned on and able to listen to music from my desktop also see any movies I rented from apple on my desktop mac. Any ideas what could be happening.
Welcome to the Apple Community.
Check your store location is still set correctly. -
Ipad mini screen keeps moving around as though someone else is fiddling with it while I am using it. Any ideas what is goi g on?
Hi Deeveeay,
Try resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). When the Home screen redisplays, see if the issue has resolved itself.
Cheers,
GB -
QuickVoice does not auto transfer files to the computer. When contacting the developer they send you a lync to a transfer file. My anti-viral software says its infected with a Trojan Horse. QuickVoice says to ignore. I question this..... And AVG my anti-viral softward puts it in a vault and won't let you ignore. I have tons of voice recordings I need to get to my computer. Help Apple with the developer you have approved to sell on iTunes.
If you haven't already resolved the problem, go to <https://discussions.apple.com/message/20794011#20794011> to learn how to use FunBox to transfer QV files to computer.
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