Apple TV won't load/play TV shows from my iTunes account
When I try to play TV shows and movies from my iTunes library, my Apple TV won't play them. It'll just continuously think about doing it, and on the time taskbar at the bottom it shows that it's slowly loading the video, but it won't physically play any of the content (and I've left it running for a good 15 - 20 minutes). I've tried playing different shows and episodes, and it's the same result. It will play songs from my library, however if I try to physically control what it plays through my laptop (by making the speakers Apple TV) the sound will cut out after eight or nine seconds of playing and refuse to play it after that point.
I've tried unplugging the Apple TV several times, restarting my iTunes, and nothing seems to be working. Has anyone else had this problem or know how to fix it? Or even what's causing it?
I'm having this same problem suddenly as of 2 or 3 days ago, around the same time as you. The spinny animation appear for a few second, with the scrubbar, then it bails out to "An error occurred loading this content. Try again later." My network has had no configuration changes in a while. My AppleTV2 and my MacBook Pro [10.7.2] have also not seen configuration changes in some time. Makes me wonder if ATV, or iTunes, has had an update that broke things.
I've played my iTunes movies over the network fine since I bought the AppleTV over a year ago. 720p, 1080p, etc., have all played fine. Now, those exact same movies are not playing. I've tried:
Changing Wi-Fi Channels.
Upgrading firmware in Airport Express. That's the WAP the MacBook is connected to. ATV is connected directly over wired Ethernet. It was a Minor Version behind, and did upgrade successfully.
Power-cycling everything. MBP, router/modem, Ethernet switches, ATV, and the external 1TB firewire drive my iTunes library is on.
Verifying that Internet-based movies play in ATV. They do. Netflix, etc., all play fine.
Plugging the MacBook Pro directly into wired Ethernet. Wi-fi completely out of the picture. I verified Internet and LAN connectivity was good, but still, ATV won't play anything.
Ensuring ATVs firmware and OS were latest.
Ensuring MacBook Pro's OS was latest.
Verifying that I can play those movies directly from the external drive, by way of Finder.
Ug.
Similar Messages
-
Can i play past purchases from my itunes account on my new iphone4?
can i play past purchases from my itunes account on my new iphone4?
As long as you use the same account again all purchases can be used on other devices as well
-
How do I play music/playlists from another iTunes account without having to transfer the purchases to my account?
Get copies of the song files and add them to your iTunes library.
-
My Macbook has been stolen & i'm trying to load films which i'd purchased on it from my itunes a/c onto my new Macbook.
How do i do this?You can't, unless you have a backup of your old computer's drive..
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies). Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases. -
Why can't I access German TV shows from US iTunes account??
I am a German Expat living in the US & I want to buy German TV shows in the iTunes store. Mainly for my daughter whom I want to raise bilingual. Why can't I access German TV shows?? And if there is a way, how? I have a US billing address.
Arem't we in an international age now? This is very limiting.There are a lot of great original German TV shows as well. Also, I would not mind my daughter watching her favorite US shows, such as Dora or Mickey Mouse Clubhouse dubbed in German. Any way she deepens her German language skills is fine by me.
I also feel it's somewhat unfair (discriminatory even?) if hispanic immigrants have access to their language in the iTunes TV show section, but not other nationalities, only because there are less Germans here (for example). Come to think of it, it's a great way to learn any forreign language for US students, if they were able to easily download foreign TV content...
The one big advantage of digital downloads of TV and movies, in my eyes, would be the "accross the border" ease of access. I sure hope the powers that be will become more aware of this and fix this issue. At least a "selection" of the most popular, original TV shows could be available. -
Apple tv won't load apps including videos from my library
So after this newest update 7.0.2. my apple tv has trouble accessing any of my apps, mainly netflix, hulu, and my home videos that are retrieved from my mac are the main ones I use. The spinning circle of death just keeps spinning and says accessing netflix or accessing hulu and while playing one of the videos on my mac (not through mirror-play that works just fine, directly through the "computers" app) it will constantly just stop playing and the disc will rotate again and this goes on for 10 minutes or more and it will just start playing the movie again after I wait it out. I tried restarting it several times and then I even did a full restore, which logging back in to all my apps was a complete pain. Please help me fix this! Oh additionally I have an apple tv in my bedroom that I have not updated and it works flawlessly. iTunes has the newest update and I am running yosemite and I have restarted my computer several times. Thanks for any help
Hello Tourneurm,
Thank you for contacting Apple Support Communities.
This article might be of use for your issue.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Section 8 seems to be most applicable.
8. Cannot access my library when my computer is asleep
For Apple TV to access your library while the host computer is asleep, "Wake for network access" must be turned on.
Open System Preferences > Energy Saver and select (enable) the "Wake for network access" option.
In addition, the network that the host computer and the Apple TV (2nd or 3rd generation) is connected to must support Wake on Demand feature. This works by partnering with a service running on your AirPort Base Station or Time Capsule called Bonjour Sleep Proxy.
This article could also be of use.
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/TS3623
Regards,
Jeff D. -
Permanently remove TV shows on my iTunes account?
I want to remove a few TV shows from my iTunes account permanently. I don't want them stored in iCloud. Does anyone know how to do this? Your help is appreciated.
Hello Lucy06,
It sounds like you are wanting to remove some previous purchases from your account. You can Hide the purchases in your Account Settings so you dont see them anymore with the following article:
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
If you just want it removed altogether, I would reach out to our iTunes Support team with this article, directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchas
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling -
Why is both my apple Tv's (very) slow at downloading (buffer) from my iTunes account on my hard drive (home sharing)
You didn't clarify where you were accessing the content from computers icon or one of the other icons (using the cloud)
It's a coincidence. Verify interference using istumbler and try Ethernet
If you're using the cloud there are other things to look at -
I have been using my apple TV seamlessly with all my apple products (Mac Mini, iphone, MBP, ipad). Everything worked perfectly until recently (I noticed the issue about 3 weeks ago), when the apple TV won't load and play any movies from my iTunes library located on my MBP. The Library loads, and I can see everything, but as soon as I press play, the spinning load icon appears and doesn't stop. Same when I play movie from itunes directly and send it via airplay. Desktop mirroring no problem.
I have checked, and films are being played perfectly from my other devices, as does airplay and mirroringHello Tourneurm,
Thank you for contacting Apple Support Communities.
This article might be of use for your issue.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Section 8 seems to be most applicable.
8. Cannot access my library when my computer is asleep
For Apple TV to access your library while the host computer is asleep, "Wake for network access" must be turned on.
Open System Preferences > Energy Saver and select (enable) the "Wake for network access" option.
In addition, the network that the host computer and the Apple TV (2nd or 3rd generation) is connected to must support Wake on Demand feature. This works by partnering with a service running on your AirPort Base Station or Time Capsule called Bonjour Sleep Proxy.
This article could also be of use.
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/TS3623
Regards,
Jeff D. -
i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook air
Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I am playing TV show from itunes library via Apple TV on my HDTV. However, It is trasnmitting only video signal & no Audio. I have checked in my itunes, & have ensured "Apple TV" has been choosen in the bottom for streaming.
I have connected APPLE TV to my HDTV via HDMI cable.
Itunes is installed in my laptop.
I access itunes library on APPLE TV Menu & Try to watch the TV show that is downloaded.
But it is only streaming Video & no Audio in that.
Can any one help me here.!!!3G is too slow. wifi is faster.
Or am I just being too impatient and eager to watch my show?
This is how I do it.
http://www3.tivo.com/products/source/satellite/tivo-directv/index.html -
why is it taking freeking hours to load my purchased show from my computor to my apple tv so i can watch it?
It shouldn't.
If internet playback is fine it's likely a problem with itunes or security software on teh computer as good internet playback performance would suggest the LAN is ok.
If you're seeing a spinning icon on AppleTV restart it, itunes andf your router - doesn't alweays work but often does. -
I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad 3. The music plays but not the video, only shows a picture from the video. How can I make play the actual video
Then look in the videos app. That is where music videos will play.
-
I can't play downloaded shows from iTunes in QuickTime.
I've downloaded Quicktime, installed it. And it wouldn't play my shows from iTunes. Then I uninstalled and reinstalled and still wont play, keeps saying "The movie requires Quicktime, which is not included in this version of iTunes. To play this movie, install QuickTime".... :/ I have a Windows 7 Dell laptop.
Hello ifeoluwaloju,
The article below details how to completely remove and reinstall iTunes and it's related components. Doing so should help resolve this message.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
Allen -
I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?
Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.
Maybe you are looking for
-
TS4001 How can I share Safari bookmarks between two iCloud accounts using IOS 7 and Mavericks?
Before iOS 7 and Mavericks, we were able to share Safari bookmarks between all of our devices. My wife had the primary iCloud account which was setup to share bookmarks, contacts, calendars and reminders. A secondary iCloud account was setup on my
-
I have a 17" MacBook pro with Lion on it as of 3 days ago. Been working fine until I connected my 30" display to it. When I connected it, the display went all wonky. I rebooted, disconnected, many combination of each. Now my MBP will not even display
-
I CAN NO LONGER EDIT REPEATING EVENTS (BIRTHDAYS) CREATED IN iCAL
I have many repeating events (birthdays) created in iCal. Recently, whenever I call up these events for editing, and when I save them, I get the message (for example) "Access to "Mom's birthday" in "Birthdays" in account "[username]@me.com" is not pe
-
Print Sizes Slightly Off - i.e. 8x10 prints as 7.9x10
I'm using a MacPro OSX 10.6.6. running Aperture 3. Camera is a Canon 1DsMkIII with raw capture. After prepping image I crop to 8x10 or 5x7 (for example) in Aperture. I then print to Epson 9880. Commonly my prints come out slightly smaller than 8x10,
-
Any benefits of Oracle Transparent Gateway to connect to MSSQLServer ?
What are the benefits of Oracle 10G's Oracle Transparent Gateway to connect to MSSQL Server ?