Apple tv won't play my movies

Rented a movie and when I go to watch it, the screen is white and I skip through it and it remains white the whole time. I tested my other movies and they are all doing the same thing. I have enough room on my apple tv so it's not that and I have perfect Internet connection and so other then that I have no idea what the problem could be and there doesn't seem to be any way to fix it on the tv it's self. First world crisis... Help please

I've been having the same issue, I tried to rent the original Total Recall tonight (because i saw the latest one,and it was super bad) The Rental said 52 minutes before it would play, so i waited. After 52 minutes, i tried starting it and only got 10 minutes in, and the audio was off from the picture. So i tried buying it thru iTunes on my desktop, and the HD version says 6 hours to download (it's been 3, and now it says 7 hours to go) the SD said 3 hours to download (It's been 3 hours, and it says 4 hours to go)
I just finished watching the SD version using my PS3, and it took under 5 minutes to download the whole movie. So the problem is not my Internet. It is Apple. Looks like i will be throwing my 2 APV's in the garbage.

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Apple TV won't play my movies from iTunes

I just purchased my Apple TV and I can't movies I bought on iTunes. I can see my purchased tv shows but the only movies available are rentals. Any ideas on how I can find my purchased movies?

Welcome to the Apple Community.
You can't redownload movies as you can TV shows, you'll need to play them via your iTunes library on your computer using homesharing.

Apple tv won't play purchased movies. Message itunes unavailable

Getting very frustrated. We have a large library of movies and music which we are unable to watch. We have a good wifi connection, latest software versions, have turned every on and off etc etc but keep getting the same message. "I tunes is currently unavailable. Try again later". We have been trying for days!!
Not impressed. Is any one else suffering from the same un explained problems.?

Hello Helen.
There is another thread on this topic here: itunes is currently unavailable
This is happening to loads of people including myself. Haven't been able to access content since last week. My ID won't work, but my husband's will. Tried logging out/in, rebooting ATV, rebooting router - everything - to no avail. From what I'm reading, this problem lies with Apple and everyone is waiting anxiously for them to fix it. As it's Thanksgiving week in the US, I don't know how soon they will fix it. All I know is I'm not spending any more money on Itunes until fixed.

Apple tv won't play my movies movies without authorization.

I am really frustrated now. I have complained about this is recently, but things seemed to have worked themselves out. I am really annoyed that everytime I try to watch a movie on my hotel TV, through Apple TV it asks for computer authoriztion, for the content that I purchased.
Please help me..someone.

Yes, this is a right pain in the neck with AppleTV2 that did not seem to affect AppleTV1 in quite the same way.
I'm not clear if you have an internet connection or not, but from memory without one (when I tried using AppleTV 2 to play some pucrhased Mickey Mouse cartoons on vacation streamin from a Mac Mini), AppleTV2 falls over trying to authorise. Same issue if trying to Airplay purchased content from an iPad/iPhone. Of course home brewed content played fine as it did not need authorisation.
My solution in the end was to hook the Mini up to the TV via HDMI and use that instead - no need for authorisation on playback it seemed.
It's quite galling that you legitimately purchase media and can't play it.
(AppleTV1 worked better in this regard, even without an internet connectiuon if things had been previously played back - I think).
AC

Apple tv won't play movies and there is no green light

The green light is not on, and the apple tv will not play a movie. I have reset and restored already to factory settings. Any ideas? When it says the movie is ready, we hit play, screen goes blank for 3 minutes, then apple tv restarts on it's own and goes to the apple tv recovery screen.

Oops----thinking of the light on the Airport!!! =-)
The status light is gray, so it is not setting off any "alarms", everything else is working, but when I go to watch a movie, rented or owned, it times out and resets itself. I ran a diagnostic and it said everything was working properly, I reset to factory settings and still had the same problem, and even reset the Airport to make sure it was not just the connection.
At a complete loss as to any other ideas to try to get her up and running again. No way am I going anywhere near an Apple Store with all the iPad hype that is out right now!!!!!!

My 10.6.8 macbook pro's DVD player won't play a movie from Netflix. The DVD does play on a 10.5 mb pro. So DVD is ok. Message says "not permitted" when I click play. Is there a compatibility issue? Or something else?

My 10.6.8 macbook pro's DVD player won't play a movie from Netflix. The DVD does play on a 10.5 mb pro. So DVD is ok. Message says "not permitted" when I click play. Is there a compatibility issue? Or something else?

Hello:
This is not an area I have much experience in......I rarely insert DVDs and I have never had a similar problem.
When the DVD is in the drive (and DVD players is open) click on File>get disk info.
Barry

Quicktime won't play my .mov files since I upgraded to Mavericks.

Quicktime won't play my .mov files, even those from an iPhone, since I installed Mavericks. "Tell Me More" doesn't tell me anything about a solution. Any suggestions?

What do I do?
Frankly, if you have deleted the original movie clips from your camera/camcorder and iPhoto, then it sounds as if you are up the proverbial creek without a paddle and there is nothing further that you can do.
Some facts:
For some reason, the movieclips are awful small (13-30 KB).
640 x 480
Codecs: H.264, AAC
While these facts are of little value without file duration information, as you yourself have already noted, the file sizes quoted are extremely small. A typical VGA H.264/AAC file of reasonable quality would normally have a combined total data rate in the 700 to 1,700 Kbps range depending on specific settings, profile, and level of the encoding software and could be even higher or lower depending on the quality levels required. Therefore, it is reasonable to assume that files in the 13 to 30 KB range only contain 104 to 240 Kbs and either have durations measured in fractions of seconds or do not actually contain enough data to be played. (E.g., the video data may be missing or the file is corrupted.) Thus, it is most likely that something was wrong with the workflow used to "export" your files to the external drive and when you ignored the fact that the files were not playing correctly, you closed the door on anything that you could do when you deleted the source files. (I.e., the normal workflow here is to copy the entire iPhoto library to the external drive, switch libraries, confirm the new library is working properly and only then delete the boot drive copy of the iPhoto library.)
OBS: When I try to convert the files into something else (AVI, MP4 whatever) either it comes with an error, nothing happens or the converted file wont open. This happens with various convert-programs.
If the data in the files is missing, then there is nothing to be converted by any application.

TS3623 Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.

Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.
I've tried restoring the TV, updating my iTunes - nothing is working. It is definitely not playing on my computer.

Sign in to your iTunes account settings on the computer (click on the AppleID top right if you're actually signed in).
In your purchase list find the purchase and use the 'Report a problem' link to tell the store.
Assume you've not moved the rental to another device where it resides but is not being played.

Apple TV won't play TV shows that are fully downloaded in my library.

Hi,
My Apple TV won't play TV shows that are fully downloaded in my library. It says it will take 6 hours to load a 50 minute episode. It suggests to change the picture resolution, yet this till says it will take hours to uplaod. Is anyone else having this problem, and how do I fix it? I only bought the thing last week, and really feel ripped off. Thanks in advance.

Raul Zero wrote:
Well, if the size of my iPhoto library is the problem, I would have hoped that Apple would have mentioned that when we were on the phone for two hours. But yes, that is a possibility. I have about 260 events containing about 26,000 photos.
I agree, they should now what kind of limitations might apply.
Again, the issue may not be iPhoto per se, but something in iTunes or the interface between the two that just struggles above a certain number of files.
I was able to view photos before I upgraded my apple TV to v3 software but it was not reliable. Sometimes it worked, sometimes not. And it was always slow.
There were occasional posts about people with slow performance on AppleTV who had huge music libraries - not in terms of storage size, just overall numbers of songs/albums etc.
AppleTV is not a particularly high spec device compared to any modern computer so long lists of music files or photos/events might overload it. Trouble is here, itunes is just flat refusing to recognise your photos to even attempt to stream them.

1st Gen Apple TV won't play iTunes purchased movie

I purchased a movie (not HD) on iTunes and cannot play it on my 1st gen Apple TV. My older movies are still there to be viewed. Any thoughts?

Does it appear in the movie list on the AppleTV1 but won't play? Does it give an error?
Try purchasing something on AppleTV1 direct - check in iTunes you may find a free episode of a TV Show or similar. I had an issue last year with new content until I purchased something else on AppleTV - i assumed it was some kind of authorisation getting updated.
AC

1stGen Apple TV Won't Play Newly Purchased Movies

I have a 1stGen Apple TV and just purchased 2 movies on my computer via the iTunes Store. When I try to play them on my 1stGen Apple TV It shows the movies on my "Shared Movies" Menue, but won't play the content. On the main menue it shows them at being 0sec long. I can navigate through the movie content menues, but can not play any of the content. All other movies work just fine, just these newly purchased ones....I have tried everything and nothing works.

You might try copying the HD movies to your desktop, then deleting the listing and original from iTunes, iTunes should then let you re-download an SD version for the Apple TV 1. You can then re-import the HD version from your desktop.

Apple TV won't play my downloaded movie

I just got an Apple TV 3 a couple weeks ago, have already successfully downloaded one movie and watched it with no problems. I downloaded another (Hunger Games) movie this week and when I turned my Apple TV on to watch it, it said "Hunger Games is now ready to watch, click to play" however when I click to play it says it will be ready to play in 28 hours or so. The movie is completely downloaded so I am not sure why it won't play. I have tried resetting my Apple TV and unplugging it and the router. Puchased all movies through iTunes. Please let me know if you have any suggestions! Thank you!

Use Google’s Public DNS Server To Fix Apple TV Streaming Problems
1. Navigate to Settings >> General >> Network and select Configure TCP/IP.
2. Select “Manually” next to Configure IP.
3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".
4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”
You should now be able to stream more smoothly on your Apple TV.
If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

Rented movie via iMac, moved to Apple TV, won't play, just says Authorizing

I tried to rent a movie from iTunes Store via my Apple TV earlier this evening, as I've done several times previously. But the screen just said Authorizing with the spinning gear. The movie never downloaded.
Instead I downloaded it to my iMac and moved it to my Apple TV--the first time I've tried to rent a movie via my computer. I selected the movie on Apple TV, however, but it won't play. Again, it says Authorizing with the spinning gear.
I verified that the AppleTV is connected to my network and the Internet and I re-entered my iTunes Store information. But it still doesn't work.
Any suggestions?
Thanks

On going problems with apple's server all of today. All I recommend is you just try again tomorrow and it should work. I know i''d frustrating with it being a movie and evrything but I don't think there is much else you can do.

How come My Apple TV won't play movies I just Rented?

Every time I rent a movie on Apple TV it successfully purchases but when I go to play the movie (on the same day) it will allow me to start loading it, then in the middle of the proccess of loading it says 'erorr occurred - please try again later'. I've tried again later even the next day but the same thing... I would like to know if there is any solution? HELP PLEASE!!!!!
ALSO. I've tried to see if it was just a one time thing, so i bought a second movie and it still happened.
Darren68

Actually I had the same problem last week with my first rental through AppleTv. I ended up calling Apple, and it turns out my internet speed was too slow to allow the unit to "recognise" the "content" (make sense?). In other words, it was making the unit basically say "what? We can't do this, it will take too long (days and days apparently)" so in MY words: it threw out the content that I was trying to download.
They advised I either up my internet connection speed through my provider, or only try to download SD content.

ITunes on my Mac linked to Apple TV won't play movies on Mac

Every time I try to play a movie or a TV show the player on my mac shows Apple TV. I have never used airplay from my Mac, but I have home sharing on and I sometimes watch movies and shows from my Apple TV.
How to I change default on the mac to iTunes not Apple TV?

I found out that at the bottom of the iTunes window is an airplay icon, (the mouseover text reads "Choose which speakers to use.") and if you choose the multiple speakers choice from the menu that appears you can uncheck Apple TV and check This Computer. That will change the default.

Apple tv won't play my movies

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