Apple tv won't play purchased movies. Message itunes unavailable

Getting very frustrated. We have a large library of movies and music which we are unable to watch. We have a good wifi connection, latest software versions, have turned every on and off etc etc but keep getting the same message. "I tunes is currently unavailable. Try again later". We have been trying for days!!
Not impressed. Is any one else suffering from the same un explained problems.?

Hello Helen.
There is another thread on this topic here: itunes is currently unavailable
This is happening to loads of people including myself. Haven't been able to access content since last week. My ID won't work, but my husband's will. Tried logging out/in, rebooting ATV, rebooting router - everything - to no avail. From what I'm reading, this problem lies with Apple and everyone is waiting anxiously for them to fix it. As it's Thanksgiving week in the US, I don't know how soon they will fix it. All I know is I'm not spending any more money on Itunes until fixed.

Similar Messages

Apple TV won't play my movies from iTunes

I just purchased my Apple TV and I can't movies I bought on iTunes. I can see my purchased tv shows but the only movies available are rentals. Any ideas on how I can find my purchased movies?

Welcome to the Apple Community.
You can't redownload movies as you can TV shows, you'll need to play them via your iTunes library on your computer using homesharing.

When I try to play purchased movies from iTunes on Apple TV I get image but the sound is just a horrible clicking?

When I try to play purchased movies from iTunes on Apple TV I get image but a horrible clicking as sound?

Hi there,
You may find the troubleshooting steps in the article below helpful.
Apple TV (2nd and 3rd generation): Troubleshooting audio issues
http://support.apple.com/kb/TS5150
-Griff W.

IPod won't play purchased music from iTunes Store

My iPod won't play purchased songs from the iTunes Store. They play on my computer, using iTunes, through the iPod, but my iPod won't play the songs with headphones, or in my BOSE speaker station, nor in my car using my Belker radio adapter. I've purchased a few songs before, and haven't had this problem. I wasn't prompted, as I have been before, to enter in a password before playing the songs.

i have the same problem, and i looks like there are another 4 or 5 discussion threads with the same prob. my ipod is about 14months old, got one of the first 4th generations when they came out -- have never had a problem, then when i downloaded itunes 6, all of a sudden everything i have purchased since then plays fine on my computer and just keeps scrolling thru and not playing on my ipod. very very frustrating. i have tried everything, right down to a complete restore on it, and nothing helps. also, when i downloaded itunes6, my purchased music playlist disapeared -- i spent 2 weeks and 5 emails going back and forth with tech support because they wouldn't address the issue, and am wary of going to them with this one. i thought the drive or memory on the ipod was corrupted and was going to buy another one, but now i'm not so sure -- is anyone having this issue with a 5th generation? because what it looks like is itunes 6 downloads may not be compatible with 4th G, and that makes me a little cranky. any one find a solution for this yet?
hp pavilion Windows XP

Itunes quits when trying to play purchased movies from itunes store

Mac OS X 10.4.10 Dual G5 No add ons. Everytime I try to play purchased movies or purchase a movie itunes quits. it seems this began after a recent updates as I noticed the issue when i tried to purchase a movie it downloaded and crashed while processing file. I tried to open a previously purchased movie and crash again. I rebuilt the xml file and cleared preferences. Any ideas?

Hi, did you find an answer to the problem, as I have the same one (with Wiindows 8)

Nano won't play purchased music from iTunes 6!

Is there anyone else that is having problems playing purchased music from iTunes 6 on your iPod? My 4GB iPod nano is not playing (i.e. skipping over) songs that I have purchased AFTER I upgraded to iTunes 6. My iPod software is up-to-date and I tried resetting the iPod, but neither helped. Any suggestions? Thanks for any help.
-Ben Powell

From what I've read, resetting your nano erases the music, etc. from your nano, putting the software back to its original state.
This really has to s*ck, but if it works, its good that you can fix it that way. It does, however, make a great real life case for backing up your music.
I've been using software (no I don't work for them) called e-backup for my email. I have receipts and other email from 2002! But, the point: it allows you to backup other folders/files. I included my music as an option yesterday because I remember losing term papers, etc. that I didn't backup to floppy or disk. Just in case!

Apple TV won't play purchased content

Apple TV 2 and Apple TV 3 - Software version 6.2.1 - same problem happening on both of my Apple TV devices.
I have almost full access to the iTunes store from both of my Apple TV devices. I can access Netflix and I can make iTunes purchases of movies and songs, etc. When I try to watch the movie I've purchased, it begins to load, goes to "authorizing" and then I get the message: "iTunes is currently unavailable. Try again later." This has been happening since last weekend. I talked to numerous representatives who really never helped and seemed to just try and placate me with a generic answer that would get me off their phone so that they could move on to a problem they COULD solve. The last rep, who was supposed to be a higher level rep told me that a server was down and it would come back in 24-48 hours. I didn't believe him when he said it and clearly that wasn't the problem since I am still having problems. AGAIN TODAY I've tried everything I can think of including restarting over and over, reseting the Apple TV and finally restoring the Apple TV to factory settings, which seems to have disabled my iTunes account and required me to go to "iForgot" to reset my password. I did all of this which took at least an hour of my time and in the end, I get the same error. Over the years I have spent literally thousands of dollars on content that I cannot access. I have read older issues where people have had similar problems but they usually get a few minutes into the movie before that happens. I can't get the movie (or song, etc.) to even start to play. I can get the movie to play from my iPad though. I have reopened my case. I am so frustrated right now because I have movies that I bought that I can't watch. Any ideas??

I have been getting frustrated with this as well.
I purchase content on my iMac, download it to my HDD then normally access that content on my ATV via "Home Sharing." Prior to the iOS 8 and Yosemite updates to all of the devices, this scenario worked perfectly.
Ever since the updates have been installed, I have to reboot EVERYTHING (router, iMac, ATV) to get my iTunes library show up on the ATV, then after I watch a movie and come back to watch another, I have to reboot EVERYTHING again.
My fix has been to unplug the ATV and access my Ultraviolet movies on my PS3 until such time as Apple can come up with a proper fix. It's nice to have a device that works properly.

Mapped Drive to a OS X Shared Folder won't play purchased videos in iTunes

I have a MacBook Pro sharing out a folder where all my purchased movies are stored. I've got a Vista box to which I've added the full library. All the music has shown up, but none of the movies or TV shows. They won't play from the shared directory.
If I move the files locally, they play fine, so there must be some permissions issue with the files. I can read/write to the directory.
Any help would be greatly appreciated.

HAve you seen these video FAQs?
http://www.apple.com/support/itunes/store/video/

Playing Purchased Movies from iTunes to my iPhone via Homesharing

When I try to play movies purchased from the iTunes Store on my iPhone 3GS via Homesharing, I get message saying the movie is loading - but it never does. However, when I play movies encoded with HandBreak, the play without any problems.
Any ideas?

Sorry... bumping this as I'm still having the same problem.

What extra equipment do I need to play purchased movies from itunes on my tv?

What extra equipment is needed to play itunes purchased movies to the tv?

A couple of options, but both assume you have a TV with an HDMI port:
Purchase a VGA Adapater and plug the iPad into the TV's HDMI port. $49 US, not inlcuding the HDMI cable
Purchase an AppleTV. A bit more expensive than the cables, but provides quite a bit more functionaility (including the ability to view purchased movies without the iPad). Runs $99 US. Also allows for using AirPlay
There are some third party devices (BlueRay players, for example) that support AirPlay, but probably more cost than you want to get into.

IPod won't play purchased music from iTunes

I cannot figure out why my iPod mini skips over purchased music from iTunes. I looked at the files and they are .mp4 & there is a little lock symbol on the file. Someone help! I have already dowloaded the latest updates and nothing has changed...

I have the same problem as others mentioned here. I just updated my mini to 1.4, and iTunes to 6.0. Just purchased an album and went to play it and all the songs were just skipped over by my mini. Then checked and the same happens for all purchased music.
I then check in iTunes and everything plays fine there. Then uploaded the songs to my 40GB and everything plays fine on the 40GB. I recently updated the 40GB to the latest firmware as well.
The mini plays all other music just fine.

Apple tv won't play my movies movies without authorization.

I am really frustrated now. I have complained about this is recently, but things seemed to have worked themselves out. I am really annoyed that everytime I try to watch a movie on my hotel TV, through Apple TV it asks for computer authoriztion, for the content that I purchased.
Please help me..someone.

Yes, this is a right pain in the neck with AppleTV2 that did not seem to affect AppleTV1 in quite the same way.
I'm not clear if you have an internet connection or not, but from memory without one (when I tried using AppleTV 2 to play some pucrhased Mickey Mouse cartoons on vacation streamin from a Mac Mini), AppleTV2 falls over trying to authorise. Same issue if trying to Airplay purchased content from an iPad/iPhone. Of course home brewed content played fine as it did not need authorisation.
My solution in the end was to hook the Mini up to the TV via HDMI and use that instead - no need for authorisation on playback it seemed.
It's quite galling that you legitimately purchase media and can't play it.
(AppleTV1 worked better in this regard, even without an internet connectiuon if things had been previously played back - I think).
AC

Apple tv won't play my movies

Rented a movie and when I go to watch it, the screen is white and I skip through it and it remains white the whole time. I tested my other movies and they are all doing the same thing. I have enough room on my apple tv so it's not that and I have perfect Internet connection and so other then that I have no idea what the problem could be and there doesn't seem to be any way to fix it on the tv it's self. First world crisis... Help please

I've been having the same issue, I tried to rent the original Total Recall tonight (because i saw the latest one,and it was super bad) The Rental said 52 minutes before it would play, so i waited. After 52 minutes, i tried starting it and only got 10 minutes in, and the audio was off from the picture. So i tried buying it thru iTunes on my desktop, and the HD version says 6 hours to download (it's been 3, and now it says 7 hours to go) the SD said 3 hours to download (It's been 3 hours, and it says 4 hours to go)
I just finished watching the SD version using my PS3, and it took under 5 minutes to download the whole movie. So the problem is not my Internet. It is Apple. Looks like i will be throwing my 2 APV's in the garbage.

Can apple tv be used to play purchased movies without broadband via airplay

can apple tv be used to play purchased movies from a ipad without broadband via airplay

The only times I've tried - on holiday/vacation with no broadband - this has failed because Airplay of protected content requires a brief authorisation connection to Apple's servers.
Conversely an ipad hooked up to a TV using the HDMI adapter works without internet for media stored on it as does a Mac computer running iTunes eg MacMini with HDMI out.
AC

My 10.6.8 macbook pro's DVD player won't play a movie from Netflix. The DVD does play on a 10.5 mb pro. So DVD is ok. Message says "not permitted" when I click play. Is there a compatibility issue? Or something else?

My 10.6.8 macbook pro's DVD player won't play a movie from Netflix. The DVD does play on a 10.5 mb pro. So DVD is ok. Message says "not permitted" when I click play. Is there a compatibility issue? Or something else?

Hello:
This is not an area I have much experience in......I rarely insert DVDs and I have never had a similar problem.
When the DVD is in the drive (and DVD players is open) click on File>get disk info.
Barry

Apple tv won't play purchased movies. Message itunes unavailable

Similar Messages

Maybe you are looking for