Apple tv won't recognize my password and or id

Trying to setup my Apple Tv. I won't recognize my password and/or ID. I logged on to apple to reset everything and got a confirmation email.
Any suggestions?

Welcome to the Apple Community.
What type of wifi security are you using.
Does your ID or password have any unusual characters.
Are you getting any date/time errors.
Is this the first time you have used the Apple TV.

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