Apple tv3 resolution issues

I've been having resolution issues with my apple tv3. I recently updated the software and now the quality is nowhere near what is was last week. Originally I thought it was just Netflix but after trying the other channels like Skynews and PBS I've dicovered that it's the AppleTv. I reset the resolution to 1080p under
settings. I'm finding that I when I start a video I get the hd for the first few seconds then the quality goes to crap.I checked my internet speed and clocked it at
25 mbps.
Any help would be greatly appreciated.

It's not ATV, the network connection. Bandwidth download tests are not useful for this since it only tests for a brief time span, does not test the path from your ATV to the content provider. It is also possible that your ISP is throttling streaming video or content from specific services. I am guessing you are using WiFi? I would try using a wired connection for a while as a test to see if that resolves it. Streaming video rarely works well or reliably over WiFi.

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Apple TV3 AirPlay Issue

Hello everyone.
Just purchased an ATV3 about a month ago and have been mostly enjoying AirPlay mirroring.... but I have a problem.
Firstly, these are the Apple products in my home: ATV3, MBP 2012, MBA 2012, MacMini 2012, and an iPhone 6.
The 2 MacBooks and the iPhone are in the same area as the ATV3 and the ATV/MBA are on 2.4GHz while the MBP/iP6 is on 5GHz wifi. The Mini is in another part of the house with IR receiver and wifi turned OFF and is connected via ethernet. I have done all updates on all Apple products and the ATV3 has also been restored (after updates) in an attempt to figure this out. I have also made sure that all Home Sharing options have been shut off on ALL Apple items. I have verified the local wifi activity on both 2.4 and 5GHz to make sure I am on channels not being used by others in the area. The MBA/ATV3 are showing max signal in my router (5 bars).
Here is what is happening and it is 100% consistent.
My wife will be using AirPlay mirroring on her MBA in the bedroom. I will be in another part of the house on the hardwired Mini. If I pull up Youtube on any computer in the house, including the ethernet connected Mini, she immediately loses mirroring to the ATV causing the ATV menu to be shown on the TV. On her MBA, the stream continues but the only way she can reconnect to the ATV is to completely reboot her MBA. She cannot simply press the AirPlay icon and reconnect- she MUST reboot since the AirPlay icon still shows her to be mirroring to the ATV. There may or may not be other sites that cause this loss of communication but YouTube creates this problem 100% of the time. Oh, and when this happens, I can hear the Youtube sound from the TV even though I am seeing the Apple menu and NOT connected with AirPlay in any way.
I am a fan of Apple products. I went with the ATV3 thinking it would make things easier since I live in a Mac environment- I am now starting to seriously question this move. This product is useless to me if I cannot use another Mac while the wife is using AirPlay mirroring to the ATV3. Yes, I know I can stay off YouTube during mirroring but I expect to be able to use another computer in any way I wish while the ATV is being used, especially one that isn't on wifi.
Anybody have any suggestions on what is going on and how to resolve it?
Thanks for any assistance you may be able to provide.

I have never regretted an Apple purchase, until now.
The previously found problem pales in comparison to the most recent issue. I had decided to avoid YouTube while the wife is mirroring to the ATV3 and all would be well. WRONG! Apparently, I can't watch or listen to iTunes any time she is streaming to the ATV3 either. This is unacceptable.
I am very happy with all of my other Apple products but I feel that I was duped on this purchase. I figured it would just work, and it does, as long as I don't touch any other Apple product I own while this thing is mirroring.
Time to sell it at a loss and find a cheap mini pc to handle my streaming needs. Color me disappointed.

Video Playback Issues With Apple TV3 Running OS8

I have two Apple TV3s (Both Pre 2013)
One updated today to the latest OS8, the other still running the previous OS7.1.2
Now when trying to play virtually any of my own MP4 videos the OS8 firmware version Apple TV3 refuses to play the file.
Apple TV simply displays "An error occurred loading this content" (retrying simply displays the same error again)
If I then use the second Apple TV3 (running the older firmware OS7.1.2) and try to play exactly the same files from the same iTunes library the file will play back correctly.
So far the OS8 Apple TV3 is unable to play over 95% of the video files it could previously play prior to the firmware update.
The odd file will play but these files are of differing resolutions so don't appear to share anything in common. It is always the same files that will or wont play.
All video files are Profile 4.0 or lower and contain the required audio tracks.
I am running iTunes 11.4.0.18 (Windows 8.1)
Prior to the update every video file played correctly (on both Apple TVs) and the second Apple TV3 (using the earlier OS7.1.2 firmware) still plays the exact same files correctly.
Music files are unaffected and playback correctly on both Apple TV3s.
The latest firmware update appears to have corrupted the video playback of the Apple TV3 in some way.
I have even tried a complete USB restore of the OS8 Apple TV3 but this has made no difference.
Has anyone else experienced MP4 playback issues since updating their Apple TV3 to OS8?
Thank you in advance.

After further tests it would appear that Apple TV 7.0 (OS8) firmware is unable to play any video file with NO CHAPTER markers.
If I use MetaX to simply tag an unplayable MP4 file with a single chapter, that file will now play correctly using an Apple TV3 running Apple TV 7.0 (OS8). If the single chapter is then deleted the same file reverts to being unplayable.
In previous versions of Apple TV firmware any video file with NO CHAPTER markers could be played correctly and the Apple TV would automatically generate chapter markers at equally distributed time gaps.
For some reason Apple TV 7.0 (OS8) firmware appears to have removed this auto chapter marker feature so if a file has no chapter markers the Apple TV will now consider the file as invalid.
With MetaX it is possible to manually generate additional chapter markers so you can still skip through the file rather than only scan.
iFlick for Mac should I suspect be able to do the same thing.

Apple TV3 iTunes ethernet issues

I have been unsuccessfully trying to trouble shoot an intermittent connection/communication issue accessing iTunes with my Apple TV3 via ethernet. The issue is this: I can always connect to my iTunes music library (stored on an iMac) via wifi but connecting via ethernet is hit and miss (usually miss). Sometimes the Remote app on my iPad indicates I need to turn on Home Sharing (it is already on); other times I can connect to my iTunes music library but when I try to play a song nothing happens. Sometimes the song starts playing and then stops about 45 seconds later. Occasionally it works flawlessly.
The ethernet connection/communication problem has persisted for over a year through several ATV and iTunes software updates. Why not just be happy with a wifi connection? I am assuming that I get a fuller data stream from my lossless files via ethernet than with a wifi connection. (This could be a an erroneous assumption.)
My Ethernet network runs from my Centurylink supplied Actiontec PK5000 modem/router through a pair of Netgear Powerline adapters to my ATV in an adjoining room.
Before I take the trouble to run a hard wire ethernet cable through my crawl space direct to the ATV (to trouble shoot the Netgear Powerline part of the system) I am planning to bypass the router side of my Actiontec PK5000 and use an Airport Extreme for both the Ethernet and wireless network.
Question:
Is the idea to change over to the AE a reasonable troubleshooting step – assuming the problem might be the Actiontec router? I’m hoping the AE will have better connection technology that will play nicer with my ATV. I plan to switch the Actiontec over to transparent bridging mode and use the AE as both my wifi and ethernet router.
Changing over to the AE seems fairly straightforward in concept. My wife relies on the network for her job so I don’t want to switch to the AE if it takes me hours of connection troubleshooting while she is tapping her fingers in the background. Any advice would be greatly appreciated.

Hi Jermobu,
If you are having issues with AirPlay between your MacBook Pro and your Apple TV, you may find the information and troubleshooting steps outlined in the following article helpful, in particular the portion about Ethernet:
iTunes: Troubleshooting AirPlay and AirPlay Mirroring - Apple Support
Regards,
- Brenden

Apple TV3 MacMini 5.3 screensharing issue

Hello
yesterday i realised that my AppleTV 3 can no longer do screensharing with my MacMini 5.3, it perfectly works with MacBookPro 10.1.
Both are on MacOSX Mountain Lion 10.8.3. Then Apple TV3 has the latest SW installed.
The AppleTV seems to get wrong informations as the picture is really messy. As i cannot attach pictures here I will post it later on youtube.
Anyone having the same isse ?
Thx

I am having this problem too. Since I updated my 2nd gen Apple TV to 5.3 a couple of weeks ago, any audio streaming over AirPlay is now choppy, and breaking up, not all of the time, but quite a bit of it. I didn't have this problem when I was on the 5.2.1 software before.

TS3623 Apple TV3 will not stream movies

My Apple TV3 will not stream movies and it takes a very long time for music to stream from my MacBook. I readjusted the resolution settings and it was the same thing. It gives me an "error occurred loading this content; try again later" message after spending several minutes of buffering after I try to play movies.
I have high speed 15 mbps Mediacom internet, which has never had any issues. I called Mediacom and they said my connectivity was excellent. I have reset my router/modem/AppleTV to no avail. My homesharing is on and I have followed all other recommendations I could find on Apple forums concerning this same issue.
I am going to return this product for a Roku if I am not offerred a solution on the matter.
Apple, I hope you realize this is not an isolated incident.

Annethrax wrote:
My Apple TV3 will not stream movies
From where? Internet or local iTunes library?
Annethrax wrote:
I have high speed 15 mbps Mediacom internet, which has never had any issues. I called Mediacom and they said my connectivity was excellent. I have reset my router/modem/AppleTV to no avail.
Good.
Annethrax wrote:
I am going to return this product for a Roku if I am not offerred a solution on the matter.
Apple, I hope you realize this is not an isolated incident.
I appreciate your frustration, but remember we are fellow users here, and you are not talkingto Apple support directly.
If you are connected via wifi try using ethernet if you can to rule out a wifi issue.
My AppleTVs are very stable with internet or LAN streaming 99% of the time, but since yesterday they have all behaved oddly - weird!
AC

OS X 10.8.3 Display Resolution Issue

Ever since updating to 10.8.3, there has been a sporatic resolution issue when waking my MBP. My mid 2009 13" MBP operates in closed lid mode while connected to a 21.5" monitor. My machine frequently wakes to a completely incorrect resolution that is many times the size of my display. It fixes to the correct resolution if I simply sleep and wake again, or correct it via System Preferences, but having to do this several times becomes quite annoying. Anyone else experiencing this bug and/or have any ideas on its resolution?

Hi GoldenA,
Thanks for visiting Apple Support Communities.
It may help to reset the NVRAM by following the steps in this article:
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Best,
Jeremy

Apple tv3 toslink output no sound

I have bough an Apple TV3 only to see the the audio output is toslink and not 3.5mm jack, which is what I have. All the sound systems I found with toslink wore too expensive so following a comment of another user here https://discussions.apple.com/thread/3083434?start=0&tstart=0
I bough a toslink to rca converter. So I´m sending the audio from toslink to the converter, then from the converter I have an RCA cable that turns into a 3.5mm jack.
I have my Apple TV3 connected to my projector thru HDMI, but it is sending the sound to the projector aswell (which has horrible sound quality). So how do I get it to send the sound thru the toslink exit instead?
thank you

The first thing to determine with the audio is to find out which device is a having a problem by using either one (or preferably both) with another known working device.
if your Mac can see 10 other networks it is without much doubt experiencing interference.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different equipment, doing different things, in different locations. You might also try moving the Apple TV away from other electrical equipment.

2048x1280 Resolution Issues in 30" Display?

Anyone hoping for a fix to the broken 2048x1280 resolution issue with the older 30" Cinema display prepare to be disappointed... it's still broke in 10.6.5 .... sheesh Apple, is this so hard to fix?

BrandHOUSE wrote:
G'day,
I've just upgraded to Acrobat 9.2 this arvo and I immediately noticed that a PDF created as screen resolution displays in a very poor quality. Yes, it's a low res PDF, but everything within the PDF displays very badly. Have I maybe missed something that has changed in Preferences or is it something else?
I am concerned as all work is sent to clients via a PDF for approval etc. and that they might feel that my artwork is of inferior quality due to the way PDFs now seem to display under Acrobat 9.2
Thanks in advance for any comments or help.
Go to Preference and to Page Display:
Check the part about the resolution and see if it matches the resolution of your display.
The the resolution of which you view a PDF on screen doesn't necessarily have to do with how it looks when printed. I just updated 9.2 and open a PDF and I didn't see any problems on my machine.
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

OS X Mavericks: display randomly turning white/brown/grey [no resolution issues]

Hey folks,
I discovered a very strange problem the last few days while using the internal and an external VGA Monitor on my Macbook Pro (mid 2010, 8GB).
I'm running on OS X Mavericks with the latest updates and the system runs pretty smooth.
What I discovered is as follows:
Using any VGA monitor that I own, sometimes both (internal and external) display turn white (or grey or brown, just displaying a solid colored screen). This occurs with literally every display I used externally and doesn't occur while just using the Macbook Pro without an external display. This didn't happen before on Mountain Lion, neither did it happen the first weeks on Mavericks (I've been using it since it's released). After this happening, I have to do a forced reboot. This issue does occur randomly within the daily usage.
Furthermore, I don't have any resolution issues as many user claimed about this already while running OS X Mavericks.
From looking at the system I can tell that the RAM is not damaged (also because this doesn't happen while using the MB without external display). I also tried other RAM, issue remains reproducible.
I haven't found any solution on the internet, so I decided to post my problem here.
Hope there is anybody out there who might be able to help me out.
Yours sincerely

Same problem here https://discussions.apple.com/thread/5613306 FIX IT APPLE!

Display Color/Resolution Issues on Macbook 2.1 running 10.6.8

My macbook 2.1 (late 2006) is having display color issues. Computer starts fine but when it loads the desktop, the display seems to be mismatching colors and at a very low resolution. The error can be corrected by plugging in/unplugging an external display. Adjusting other display settings does nothing.

Hi Beeble80,
If the colors appear to be inverted, a function of Universal Access/Accessibility may have been inadvertently activated:
Apple Support: Mac OS X displays inverted image colors (white on black, reverse type)
http://support.apple.com/kb/ht3488
If the display issue you are seeing is something else, you may find the following article helpful:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Regards,
- Brenden

Canon HF G30 5.1 audio through iTunes and Apple TV3?

Hi All,
In brief - I've converted the AVCHD movie files to MOV files and MP4 files with ClipWrap and Handbrake, fully expecting resultant files to play surround sound through my system via Apple TV3 and iTunes. I have movies on my iTunes library playing surround sound audio from other movies, so I know it's not an ability issue with my equipment. I've tried various conversions in Handbrake and even by playing just the converted .MOV files imported into iTunes directly - with no success - all I get is stereo output from "6 channel" files.
What major point am I missing please?
Many thanks for your help and patience.
Cheers
Chris

Hi,
I experienced some DTS files in iTunes, with my AirPort Express some months ago, it was working fine on my Marantz receiver. A few days ago I wanted to listen to them again, only white noise... I wanted to rip by myself a DTS-CD, therefore I found this out. Apparently since AirTunes has been turned to AirPlay, it's not working anymore (?) / the same way.

NASA TV iphone app NO video ios6 apple tv3

The NASA TV app for iPhone and IOS6, Apple TV3 used to run video fine through airplay to my HDTV. Now only sound comes through. The video does not come through ATV3 at all. Live video from sources such as NBC run fine. Everything is up to date on the iPhone, ATV3. NASATV app has not been updated in a while.
ONLY thing that has changed from when it worked is ATV3 firmware updates. Can anyone confirm (not guess) it is an app problem with the ATV3?
If the app, what link or email to contact for the APP. Can't find one and NASA is a liitle big.
Any ideas?
Thanks

I have never had a problem with Airplay and my CBS app until the other day. I am wondering if an update has caused an issue or if they have done this on purpose. Although I am not happy to be having an issue, I am glad to see that it's not just me. Keep me posted if you figure it out!

Apple TV3 Wifi problems

Hey. Can anyone help me? I apologize if anyone thinks that this has been discussed several times before on this forum. But I can unfortunately not find answers to my questions.
Have from July 1 tested Netflix on my Apple TV 3 with some problems. The stream runs perfectly until I suddenly get the error message "A problem occurred while playing this item. Try again later". I have to press the menu button and load the content again.
I have tried the following to correct this error. Cut the power to the modem and my Apple Timecapsule which I use as my wifi network, and then power cycle again. This has been without success. Have obviously the last update and have double checked several times to see that I have the latest version of Apple TV3.
I've tried to go into the "iTunes Store" and then change from 1080i to 720p and then to standard definition without success. Something that really should not be necessary since I have both a modem and timecapsule that is not older than 1 year old and bought new. And the internet speed should be more than enough. Speed of my internet line is 30mb./15mb. My 8 month old Apple Timcaspule the Internet signals coming from standing 3-4 feet in a straight line towards my Apple TV 3.
I also tried to disable the power cord to my Apple TV3 wall and then wait 60 seconds and start up again without success. Worth noting is that I can not remember that this error has occurred on my Apple TV3 other program selection / apps than netflix.
When I see content on Netflix the media is not loaded in advance to the timeline as it always gets done on youtube. But that's only because the media content is much larger than any of the youtube media, or what? There were no changes on this when I change from 1080i to 720p or standard definition.
I have found several articles about Apple TV that I'm unsure about dealing with my version of Apple TV3. Please see these articles:
http://9to5mac.com/2013/04/15/apple-says-small-number-of-apple-tvs-have-wifi-iss ues-opens-replacement-program/
http://www.macrumors.com/2013/04/15/apple-initiates-replacement-program-for-3rd- generation-apple-tvs-with-wifi-connectivity-issues/
http://www.appletvhacks.net/2013/04/16/apple-replacement-program-apple-tv-3-wifi -connectivity-issues/
If the third and fourth position are right, I have not this error. But if the fourth and fifth position, I have this error. Can anyone confirm with 100% certainty what is right? Has anyone here on the forum contacted Apple to investigate this?
How can I find out if my problems caused by this bug? I can of course be wired between my Apple and Apple TV3 Timcapsule to see what happens. What about pressing reset to factory settings? Have any other suggestions? Is there software to determine where the fault lies?
-ourkid

Welcome to the Apple Community.
Settings > AirPlay > Confrence Room Display > Off.

Apple TV3 Video compression:

I am about to get Apple TV3 (I currently have ATV 1)
With the ATV1 I have to seriously compress my Home Movie files to get them to work. I make my videos with Final Cut Express in full HD, 1920x1080 so the appeal of ATV3 is that it can handle full HD.
However, I realise from reading this forum that I will have to convert my movies for ATV3 and I have done this as a test on one file, converting in QT Pro.
The video converted as 1920x1080 but the file size roughly halved.
My question is: Will I be losing any meaningful quality? What is being lost from the original file?
Hopefully someone out there knows...

Thanks "Winston" but I have to disagree.
First, Handbrake is not cheap, it is free.
And having bought the Final Cut Suite since the beginning, as well as the current Compressor, I find it a real pain to use and clearly cannot see any advantage in using it over Handbrake for compressing home movies for an Apple TV.
And if money is no issue andyou want the best possible quality for an Apple TV3 output, FCP X's H264 export option is certainly the way to go.

Apple tv3 resolution issues

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