Apple update server could not be found

What does it mean when apple update server could not be found error comes up?

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
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Similar Messages

  • HT201210 The iphone software update server could not be found

    i am not able to update my iphone it says The iphone software update server could not be found

    Macs & iPhones have the same problem, mine included. You don't have to have Windows to be having this same problem with the same exact error message.  And these apple articles are USELESS, as none of their suggestions apply:  http://support.apple.com/kb/TS1275

  • ITunes update server could not be contacted error!!  HELP!! :)

    ok.. I have the exact same issue as everyone else does.. My internet connection is fine.. I am able to browse the internet.. go into the itunes store in itunes.. download music.. Stream video previews.. but I just dont get how or why itunes can not be contacted I have tried:
    - Flushing my DNS.. over and over...
    - Going into internet options, Selected and Enabled automatically detect network settings and clicking OK, and OK
    - Samething as top but Deselecting auto find network settings.. clicking OK, then OK, Then going back in and Selecting Automatically detect and OK, OK..
    - Reinstalling itunes
    - Restarted the workstation over and over..
    - Disabling/enabling the network card..
    - reset the network card.
    - ipconfig renew and release.
    - I dont have any firewall or antivirus installed other then the windows firewall which is disabled in the management consoled.
    - Added the following in the dns, router, and everywhere that could be a possibility.
    a. www.apple.com.akadns.net
    b. a227.da1.akamai.com
    c. confused: phobos.apple.com
    ok.. is there anyone out there who is having the same problem?? or found a solution to this? been seraching for weeks on already.. thanks

    Confirming this problem on xp (error msg: The Apple Software update server could not be found. Check your Internet settings and try again.) with Apple Software Update version 2.1.1.116
    Tried the auto-LAN settings in TS1814 with no change. The software update product worked fine over the past 6+ months and just started flailing in the last month.

  • HT1926 I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contact

    I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contacted. Please check your internet connection or try back later.
    My internet works fine and I have tried back dozens of times with same result.

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • IPod software update server could not be contacted

    I was attempting to sync my iPod Classic and received a message saying:
    iTunes cannot read the contents of the iPod.  Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings.
    I did this and received this message:
    The iPod software update server could not be contacted.
    I have powered my iPod off (holding down menu & toggle) several times and I have quit iTunes and opened it again to see if this would fix the problem but I always get the same error messages listed above. 
    Can anyone tell me how I can resolve this problem?
    Thank you!

    Hey there,
    Make sure you iTunes is enabled through the Windows firewall. Instructions on how to do this can be found [HERE|http://support.apple.com/kb/TS1368] as well as other troubleshooting solutions for this issue.
    If you are using Norton or McAfee AV, I would try temporarily disabling them to see if that helps the situation as well.
    Or see if this article can help you out. It's worth a shot.
    http://support.apple.com/kb/TS1814?viewlocale=en_US
    Hope this helps.
    B-rock

  • I've forgotten my passcode and when trying to restore it I get "The iPod software update server could not be contacted"

    I recently had my iPhone taken away from over-use so I thought I'd just use my iPod I haven't used in forever, when turning it on it said locked for 21 million minutes, so I checked out few videos, fix it on iTunes, and when I could access my iPod, my mind went complelty blank, so I checked out so more videos on what to do when fogetting your passcode, and I found you had to restore your iPod, which was fine by me because, I have maybe an app or two on it, so wiping everything out wouldn't be anything.. But, when I go to restore my iPod I get, like in the title, "The iPod software update server could not be contacted" any ideas on what to do?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • I get the following message, when trying to check for updates on itunes:-  "The iTunes update server could not be contacted. Please check your internet connection or try again later".

    I get the following message when I go to "check for updates" on iTunes (I have XP on windows). Error message: "The iTunes update server could not be contacted. Please check your internet connection or try again later".
    My firewall (both anti virus firewall and windows firewall, are set up to allow itunes programme to work) - I also have set both internet explorer and chrome to allow
    apple website as an exception.
    However, I still get the same error message... can anyone help?
    Thanks

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore  please

    When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again.  After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time.  PLEASE HELP!!

    Try:
    - Powering off and then back on your router.
    - The Additional Information paragraph of
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Tried to restore my ipod touch 4th gen but it says "The ipod software update server could not be contacted" Please help!

    Ok so I reset my ipod touch 4th gen and it got stuck on the apple logo screen and holding down the buttons just made it turn off for a few seconds and go straight back onto the logo screen, nothing was happening with it connecting to itunes either. But I held the home and the power button down at the same time while connected to my laptop and then when the logo reappeard I released the power button and it came up with with the itunes logo and the usb logo. It then allowed me to select restore on itunes which I did but a box popped up saying "The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." Please help.

    Try:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

    I got a new ipod touch for Christmas.
    Today I was going to put music on it, i was told there was updates.
    So I went ahead to do them.
    My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
    In Itunes i'm told :
    Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
    Turning the ipod off - the same screen appears when it's back on.
    When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
    When its done this is the message I get:
    The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
    I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
    I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
    I installed itunes today, so its up to date - I checked.
    I don't know what else to do.
    Can someone help me out, please? :}
    The operating system was ios 5 something? It wanted to update to 6 i believe.

    I've tried the top part but now that i've looked to the bottom:
    Additional Information
    The “hosts” file may also be blocking gs.apple.com.
    Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
    I put this in the url bar?
    When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

  • HT2305 When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

    When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

    Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then. Reboot your iPad as well.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • "Ipod software update server could not be contacted": Ipod Restore

    When I was trying to update software on my 4th generation Ipod Touch, the screen froze with the 'connect to Itunes' image (i.e. the Itunes logo and the USB). The screen has been frozen that way since and consequently, I have tried to restore my Ipod.
    I have uninstalled and installed the latest update of Itunes; updated Windows; re-started my computer numerous times and tried holding the power off/home buttons down together. When Itunes loads, I always get the option of restoring my Ipod however once it has finished extracting software, it says "it cannot be restored at this time because the Ipod software update server could not be contacted or is temporarily unavailable".
    Therefore, I was wondering if anyone can provide any help in terms of what to do as I am really stuck :/
    Thank you!

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Can't restore 3G - "iPhone software update server could not be contacted"

    my phone was stolen and subsequently returned to me. an incorrect passcode was inserted on numerous occassions by the thief and this action has subsequently blocked my phone.
    it no longer accepts my original passcode.
    i've managed to get the phone in to recovery mode but when i try and restore it, i get a message saying: "The iPhone software update server could not be contacted. The network connection timed out."
    i proceeded to installed the latest version of iTunes; and turned off my firewall. i also rebooted the computer - to no avail.
    Please help!

    yeah, i've done that too. i'm getting a message that says "coreFoundation.dll was not found" so i'm downloading it right now...
    hope that works - fingers crossed!
    thanks for your help!

  • ITunes: "The iPhone software update server could not be contacted"

    Could someone please help me with a problem that I´m having with iTunes that´s really annoying. I want to update my iPhone 3G with the latest 3.0 software. For the first time ever iTunes is giving me the following message every time I try to update (been for more than 24 hours now):
    +The iPhone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.+
    I also get a message if I try to click on the update itunes( not that I need to, as it updated to iTunes 8.2 earlier this month) but still I figure it´s all part of the same problem:
    +The iTunes update server could not be contacted. Please check your Internet connection, or try again later.+
    Solutions tried so far:
    * Going through my internet connection settings - I´m connected to the internet with no problems!
    * Changing from wifi to wired connection - same thing, can´t update
    * Reinstalling itunes (twice) - no difference
    * Switching off Netbarrier
    I don´t know what else I can do. I´m beginning to think it may be related to either iTunes being updated to 8.2 or one of the many recent software updates apple has been sending us of Mac OS. My computer is got all recent updates.
    Please help!

    Thanks for the response. Yeah I'd seen that a lot of these issues in the past had mainly affected Windows users. Anyway I tried naming a new location and no success and I don´t really understand the last post in that thread. There is no "check for updates" under the help menu. It's only in the itunes menu and that´s what I keep trying to do with the same message.
    Anyway it's clear to me now that it's not a local connection issue nor an iPhone server issue. I've since upgraded to the 3.0 software via a Windows PC without any problems and without having to sync all the music and stuff which is a relief. Afterwards, when I put it back into my Mac all it asked me to do was a backup and nothing else had been synced (or wiped) so the immediate problem is out of the way. It's just this remaining issue now that iTunes still won´t connect to update servers although it does connects to the itunes store all ok. Any other ideas before I call Apple on Monday?

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