Apple update this morning - now Safari won't run
This morning my MACBook Pro 15 went through an Apple update, installing updates to Safari, iTunes and a security update. Upon reboot, there was a crash notice and the message told me to hold down power button to shutdown and then restart. After the restart, iTunes is fine, my MBP seems good otherwise. Safari won't start. it's in my dock, when I click on it, it blinks once and stops. It never launches. Firefox is fine. I have searched other issues like this reported here and have gone through the troubleshooting I have seen. I have deleted plist file, moved plugins, deleted cache and history, rebooting a few times, etc. Any help is appreciated.
My MACBook Pro:
Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP53.00AC.B03
SMC Version (system): 1.49f2
Serial Number (system): W89424Y07XJ
Hardware UUID: 965DB602-912B-5574-A819-6991D025875A
Sudden Motion Sensor:
State: Enabled
System Version: Mac OS X 10.6.7 (10J869)
Kernel Version: Darwin 10.7.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: ******
User Name: ******
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 29 minutes
Safari info:
Version: 5.0.5
Last Modified: 4/20/11 8:49 AM
Kind: Intel
64-Bit (Intel): Yes
Get Info String: 5.0.5, Copyright © 2003-2011 Apple Inc.
Location: /Applications/Safari.app
Thanks, Dan
Message was edited by: DanFromPittsburgh
Contents of my CrashReporter log:
Process: ReportCrash [493]
Path: /System/Library/CoreServices/ReportCrash
Identifier: ReportCrash
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [156]
Date/Time: 2011-04-20 10:41:42.491 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000019143f48d
Crashed Thread: 7
Application Specific Information:
Analyzing process: Safari[491], path: /Applications/Safari.app/Contents/MacOS/Safari; parent process: launchd[156], path: /sbin/launchd
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff83b1bf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff83b1be19 nanosleep + 148
2 libSystem.B.dylib 0x00007fff83b68df0 sleep + 61
3 ReportCrash 0x000000010000882f 0x100000000 + 34863
4 ReportCrash 0x0000000100001cf0 0x100000000 + 7408
Thread 1:
0 libSystem.B.dylib 0x00007fff83ae129a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff83ae190d mach_msg + 59
2 com.apple.CoreSymbolication 0x00007fff856be93b CSCppExceptionSafeThread::CSCppExceptionSafeThread(void ( block_pointer)()) + 211
3 com.apple.CoreSymbolication 0x00007fff85697a5d CSCppSymbolOwnerCache::create_symbol_owner_data(CSCppSymbolOwner*, CSCppDsymData*) + 247
4 com.apple.CoreSymbolication 0x00007fff856702be CSCppSymbolOwnerCache::data_for_symbol_owner(CSCppSymbolOwner*) + 54
5 com.apple.CoreSymbolication 0x00007fff8567025b CSCppSymbolOwner::data() + 33
6 com.apple.CoreSymbolication 0x00007fff85693d60 CSSymbolOwnerForeachRegion + 45
7 ReportCrash 0x00000001000056db 0x100000000 + 22235
8 com.apple.CoreSymbolication 0x00007fff856757fd CSSymbolicatorForeachSymbolOwnerAtTime + 101
9 ReportCrash 0x000000010000541c 0x100000000 + 21532
10 ReportCrash 0x0000000100007fb4 0x100000000 + 32692
11 ReportCrash 0x0000000100008aa0 0x100000000 + 35488
12 ReportCrash 0x000000010000ad72 0x100000000 + 44402
13 ReportCrash 0x000000010000ab4f 0x100000000 + 43855
14 libSystem.B.dylib 0x00007fff83b269dc mach_msg_server_once + 378
15 ReportCrash 0x000000010000a256 0x100000000 + 41558
16 libSystem.B.dylib 0x00007fff83b1a4f6 _pthread_start + 331
17 libSystem.B.dylib 0x00007fff83b1a3a9 thread_start + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff83ae129a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff83ae190d mach_msg + 59
2 libSystem.B.dylib 0x00007fff83b2697f mach_msg_server_once + 285
3 ReportCrash 0x000000010000a256 0x100000000 + 41558
4 libSystem.B.dylib 0x00007fff83b1a4f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff83b1a3a9 thread_start + 13
Thread 3: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff83afa12a kevent + 10
1 libSystem.B.dylib 0x00007fff83afbffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff83afbcd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff83afb7fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff83afb128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff83afafc5 start_wqthread + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff83afaf4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff83afb35c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff83afafc5 start_wqthread + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff83ae129a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff83ae190d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff839b4932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff839b3dbf CFRunLoopRunSpecific + 575
4 com.apple.DebugSymbols 0x00007fff882f44ac SpotlightQueryThread(void*) + 380
5 libSystem.B.dylib 0x00007fff83b1a4f6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff83b1a3a9 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff83afaf4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff83afb35c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff83afafc5 start_wqthread + 13
Thread 7 Crashed:
0 com.apple.CoreSymbolication 0x00007fff85672bb9 void extract_direct_stabs_from_header<SizeAndEndianness<Pointer64, LittleEndian> >(TExtendedMachOHeader<SizeAndEndianness<Pointer64, LittleEndian> >&, TRawSymbolOwnerData<SizeAndEndianness<Pointer64, LittleEndian>::SIZE>&, TNList<SizeAndEndianness<Pointer64, LittleEndian> > const*, unsigned int, TRange<SizeAndEndianness<Pointer64, LittleEndian>::SIZE>) + 731
1 com.apple.CoreSymbolication 0x00007fff8567278f void extract_stabs_data_from_header<SizeAndEndianness<Pointer64, LittleEndian> >(unsigned int, TExtendedMachOHeader<SizeAndEndianness<Pointer64, LittleEndian> >&, TRawSymbolOwnerData<SizeAndEndianness<Pointer64, LittleEndian>::SIZE>&) + 409
2 com.apple.CoreSymbolication 0x00007fff856afcd9 CSCppSymbolOwnerData* create_symbol_owner_data_arch_specific<SizeAndEndianness<Pointer64, LittleEndian> >(CSCppSymbolOwner*, CSCppDsymData*) + 3486
3 com.apple.CoreSymbolication 0x00007fff85697930 create_symbol_owner_data2(CSCppSymbolOwner*, CSCppDsymData*) + 111
4 com.apple.CoreSymbolication 0x00007fff85697cb2 __create_symbol_owner_data_block_invoke_1 + 30
5 com.apple.CoreSymbolication 0x00007fff856be6b0 CSCppExceptionSafeThread::sacrificial_thread_init() + 150
6 com.apple.CoreSymbolication 0x00007fff856be715 thread_init_trampoline(CSCppExceptionSafeThread*) + 9
7 libSystem.B.dylib 0x00007fff83b1a4f6 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff83b1a3a9 thread_start + 13
Thread 7 crashed with X86 Thread State (64-bit):
rax: 0x000000019143f48d rbx: 0x00000001220008a8 rcx: 0x0000000000000064 rdx: 0x000000011f1d4290
rdi: 0x0000000000000000 rsi: 0x000000000000e800 rbp: 0x000000011f1d46d0 rsp: 0x000000011f1d4170
r8: 0x000000010039b000 r9: 0x00000001003b6c10 r10: 0x0000000000000000 r11: 0x0000000000000001
r12: 0x00000001218c8a18 r13: 0x0000000000000034 r14: 0x000000011f1d428e r15: 0x00000000000005c8
rip: 0x00007fff85672bb9 rfl: 0x0000000000010206 cr2: 0x000000019143f48d
Binary Images:
0x100000000 - 0x10000fff7 ReportCrash ??? (???) <6D659CCB-A577-46CE-F70C-32E14CD7FA7F> /System/Library/CoreServices/ReportCrash
0x10001a000 - 0x1002a2fef com.apple.security 6.1.2 (55002) <015C9A08-3D07-9462-8E91-DB1924349621> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff804d8000 - 0x7fff80578fff com.apple.LaunchServices 362.2 (362.2) <A8EDC37C-1D40-5ED0-49BE-90EF110A6B3A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff808ba000 - 0x7fff80937fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
0x7fff80938000 - 0x7fff809eefff libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <F206BE6D-8777-AE6C-B367-7BEA76C14241> /usr/lib/libobjc.A.dylib
0x7fff81100000 - 0x7fff812befff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <2C6ECACF-CD56-1714-6F63-CB6F5EE7A1E2> /usr/lib/libicucore.A.dylib
0x7fff81ecb000 - 0x7fff81edafff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff82046000 - 0x7fff820a6fe7 com.apple.framework.IOKit 2.0 (???) <D107CB8A-5182-3AC4-35D0-07068A695C05> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff827e8000 - 0x7fff82845fe7 com.apple.Symbolication 1.2 (72) <BED6B51F-7EAD-EA8C-0540-CE7BF12785F5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff837ff000 - 0x7fff8380dff7 libkxld.dylib ??? (???) <4016E9E6-0645-5384-A697-2775B5228113> /usr/lib/system/libkxld.dylib
0x7fff8380e000 - 0x7fff83824fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
0x7fff83832000 - 0x7fff83838ff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff83839000 - 0x7fff83844fff com.apple.CrashReporterSupport 10.6.7 (258) <BB0B9A08-6CEC-0500-5BD1-C18E1465E406> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff83915000 - 0x7fff8393dfff com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff83968000 - 0x7fff83adffe7 com.apple.CoreFoundation 6.6.4 (550.42) <770C572A-CF70-168F-F43C-242B9114FCB5> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff83ae0000 - 0x7fff83ca1fff libSystem.B.dylib 125.2.10 (compatibility 1.0.0) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
0x7fff84ab8000 - 0x7fff84abeff7 com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff853c3000 - 0x7fff85404fff com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff85485000 - 0x7fff85542fff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8566c000 - 0x7fff856effef com.apple.CoreSymbolication 2.1 (46) <9F1EEDC7-4779-04E4-8C3C-38202CF1227F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff858cf000 - 0x7fff85c03fff com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff863d0000 - 0x7fff86460fff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8701d000 - 0x7fff872a0fe7 com.apple.Foundation 6.6.6 (751.53) <476E617B-B59B-53DE-991D-98C1993BCBCE> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff87710000 - 0x7fff8774bfff com.apple.AE 496.4 (496.4) <CBEDB6A1-FD85-F842-4EB8-CC289FAE0F24> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff8790b000 - 0x7fff87a22fef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
0x7fff87b9c000 - 0x7fff87badff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
0x7fff87da6000 - 0x7fff87da6ff7 com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff87ec9000 - 0x7fff87f82fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff8811a000 - 0x7fff881ecfe7 com.apple.CFNetwork 454.11.12 (454.11.12) <B1C9008A-4A5D-609D-5D10-C93DAD6FFB4C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x7fff881ed000 - 0x7fff881f1ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff882ef000 - 0x7fff8832dfef com.apple.DebugSymbols 1.1 (70) <C3D11461-E118-09DB-D9D7-8972B3FD160F> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff8833d000 - 0x7fff88368ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
0x7fff89112000 - 0x7fff8915efff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff8915f000 - 0x7fff891a9ff7 com.apple.Metadata 10.6.3 (507.15) <5170FCE0-ED6C-2E3E-AB28-1DDE3F628FC5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
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Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."
There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers -
itunes update would not install due to an error, now itunes won't run and I get this error message when I try to launch itunes: iTunes.exe - Unable to Locate Component "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
I'm on a Dell PC running Vista Home Premium.
HELP!!!!!!!!!!!!!!!!!!!try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install. -
iMessage issue: Changed password for my Apple ID this morning and now my iMessage is sending through my email instead of my number and I haven't been receiving any texts through iMessage! I read the article, followed the steps, and it did not fix the problem. Help?
Hello!
On all of these devices, go to: Settings > iCloud and make sure they're updated with the new password. If you're talking about Macs, go to: "System Preferences > iCloud" too. -
i did the 10s 7 update this morning and now my ipad wont work. I can hear siri tell me all the things i am touching on my screen but it wont unlock and allow me to enter my password. Its as if the screen doesnt work
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
Updated mac to snow leopard now safari won't open
I just updated my iMac to snow leopard, as I was having problems updating iTunes.
Now safari says it can't open with this version of mac snow leopard.
Any suggestions?Perform a Permissions Repair using Disc Utility...
Verify or Repair Disk Permissions
Then Restart your Mac and run Software Update...
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