Apple USB modem crashes Mac Pro (MacPro3,1) ???

(1) After plugging an Apple USB modem into one of the rear USB ports of my (new) Mac Pro I get weird crashes (sometimes 2, sometimes 10+ a day; sometimes the grey "curtain" falls, sometimes the machine simply freezes with no other symptoms). Here is an example crash report:
Sun Mar 22 01:11:51 2009
panic(cpu 7 caller 0x001A9C68): Kernel trap at 0x00426a5e, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000a8, CR3: 0x017b5000, CR4: 0x00000660
EAX: 0x1a978a80, EBX: 0x1a977c80, ECX: 0x00000000, EDX: 0x00000000
CR2: 0x000000a8, EBP: 0x91c3bc58, ESI: 0x1a0e5480, EDI: 0x19f78f40
EFL: 0x00010203, EIP: 0x00426a5e, CS: 0x00000008, DS: 0x199c0010
Error code: 0x00000000
Backtrace (CPU 7), Frame : Return Address (4 potential args on stack)
0x91c3ba38 : 0x12b4f3 (0x45b13c 0x91c3ba6c 0x1335e4 0x0)
0x91c3ba88 : 0x1a9c68 (0x464700 0x426a5e 0xe 0x463eb0)
0x91c3bb68 : 0x1a038d (0x91c3bb80 0x0 0x91c3bc58 0x426a5e)
0x91c3bb78 : 0x426a5e (0xe 0x48 0x10 0x10)
0x91c3bc58 : 0x5a8431 (0x1a977c80 0x19f78f40 0x1 0x5b9864)
0x91c3bcb8 : 0x5ac85f (0x19867000 0x19f78f40 0xd1bffb 0x0)
0x91c3bd18 : 0x8a8432 (0x19e0e000 0x19f78f40 0xd1bffb 0x0)
0x91c3bd88 : 0x8a84fc (0x19f8f800 0x2 0x1 0x60)
0x91c3bdb8 : 0x8a65f6 (0x19f8f800 0x60 0x1 0x5b3da7)
0x91c3be18 : 0x5a61a1 (0x19f8f800 0x23 0x0 0x19c7b460)
0x91c3be68 : 0x5b5a12 (0x19867000 0x19aeaa80 0x0 0x19c7b460)
0x91c3be98 : 0x84a220 (0x19867000 0x1a86a600 0x0 0x17ba300)
0x91c3bed8 : 0x84b9c8 (0x19867000 0x91c3bf14 0x19aff7 0x0)
0x91c3bef8 : 0x84e8d5 (0x19867000 0x2 0x96 0x90bec4f8)
0x91c3bf18 : 0x4224ff (0x19867000 0x199fda80 0x7e 0x19eb5b)
0x91c3bf68 : 0x42165c (0x199fda80 0x1a0ac40c 0x1a0ac3e4 0x1a02a7)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleSM56KUSBAudio(1.9.15)@0x89d000->0x8b7fff
dependency: com.apple.iokit.SM56KUSBAudioFamily(1.6.0)@0x886000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x5a2000
com.apple.driver.AppleUSBUHCI(3.2.5)@0x844000->0x851fff
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x618000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x5a2000
com.apple.iokit.IOUSBFamily(3.2.7)@0x5a2000->0x5cafff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacPro3,1 (Mac-xxxx88C8)
(2) Now, if an Apple USB modem doesn't work, what are my options to send & receive faxes w/ this machine?
TIA, Harald

Yes, this is true. I use a iMac8,1 whit the same symptom. The Modem is used to receive faxes direct to the mac. We use the standart fax software from apple. i can work for days whit out crashes. But then... I wish some one at apple would take care of it...
Fri Apr 17 11:35:33 2009
panic(cpu 0 caller 0x001A9C68): Kernel trap at 0x00426b7a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x01333000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x07afc300, ECX: 0x00000001, EDX: 0x00000001
CR2: 0x00000000, EBP: 0x5b61fe98, ESI: 0x07afc350, EDI: 0x07afc300
EFL: 0x00010246, EIP: 0x00426b7a, CS: 0x00000008, DS: 0x07810010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5b61fca8 : 0x12b4f3 (0x45b13c 0x5b61fcdc 0x1335e4 0x0)
0x5b61fcf8 : 0x1a9c68 (0x464700 0x426b7a 0xe 0x463eb0)
0x5b61fdd8 : 0x1a038d (0x5b61fdf0 0x216 0x5b61fe98 0x426b7a)
0x5b61fde8 : 0x426b7a (0xe 0x7810048 0x5b610010 0x3d0010)
0x5b61fe98 : 0x932a00 (0x7afc300 0x1 0x5b61ff18 0x53f0c0)
0x5b61fed8 : 0x59a173 (0x7afc300 0x1 0x5b61ff08 0x3ec260)
0x5b61ff28 : 0x5a9a12 (0x6bc9000 0x6fff480 0x0 0x7477810)
0x5b61ff58 : 0x5a999a (0x6bc9000 0x7afe180 0x5b61ff78 0x1a336f)
0x5b61ff78 : 0x13eed2 (0x6bc9000 0x7afe180 0x1a336f 0x6baee40)
0x5b61ffc8 : 0x1a017c (0x0 0x0 0x1a30b5 0x861fa78)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleUSBUHCI(3.2.5)@0x92b000->0x938fff
dependency: com.apple.iokit.IOPCIFamily(2.5)@0x619000
dependency: com.apple.iokit.IOUSBFamily(3.2.7)@0x596000
com.apple.iokit.IOUSBFamily(3.2.7)@0x596000->0x5befff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: iMac8,1 (Mac-F226BEC8)

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www.plugsandpixels.com
(Internal) Modem Model: Spring
Interface Type: Serial
Modulation: V.90
SKU Name: UCJ
Hardware Version: 3.0F
Driver: com.apple.driver.AppleSCCSerial (v1.3.2)
External Modems:
Interface Type: USB
Modulation: V.92
Firmware Version: 2.2
Country Code: B5
Driver Name: MotorolaSM56KUSB.kext (v1.5.9)
SW Version: 1.5.9
Number of Modems: 1
USB Bus Location: 1822
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Latest stack backtrace for cpu 1:
Backtrace:
0x0009AD18 0x0009B6BC 0x00029DC4 0x000AE584 0x000AE804 0x000B22F8
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Exception state (sv=0x2ebbec80)
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0x00000001 0x2FE42EAC 0x3B204DD0 0x3B205834 0x3B207020 0x3B1FC048
0x3B05C6C0 0x3B049D24 0x3B0D2D64 0x3B221C48 0x3B221B2C 0x3B01CAB0 0x00358D94 0x0003F8D8
0x000AFE54
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com.apple.driver.MotorolaSM56KUSB(1.5.9)@0x3afa3000->0x3b290fff
dependency: com.apple.iokit.IOSerialFamily(9.1)@0x2fc55000
dependency: com.apple.driver.AppleSM56KUSBModemFamily(1.0.8)@0x29fc5000
com.apple.iokit.IOUSBFamily(3.0.3)@0x2fe2c000->0x2fe60fff
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PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
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9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC

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Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
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Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
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I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
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THANKS!

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