Apple USB Modem - incoming call alert

I access dial up through an Apple USB Modem. In the Modem tab of Network Preferences, I've asked my MacBook to "Notify me of incoming calls while connected to the Internet," by playing "alert sound when receiving a call." Yet nothing happens when I receive an incoming call: the calling line hears a busy signal, but no alerts, no messages, no internet interruption occurs on my MacBook.
What am I missing? Do I need a certain type of service on my incoming phone line to make the alert work? (Because I use this line for internet only, I have no Caller ID, etc., on it.) Or should I change my MacBook settings in some way?
Any advice would be much appreciated. Many thanks.

You would have to subscribe to a call-waiting service from your telephone company on that line for the feature to work.
However, if you use that line for internet only, would you be expecting voice calls on that line?

Similar Messages

Problem with Apple USB Modem Caller ID functionality

Can't find a more suitable area to post this, so here goes... Caller ID detection using my Apple USB Modem rarely works. I've tried several different pieces of software, including looking directly at the modem's output with ZTerm, and it's apparent that the modem is not picking up the inbound caller ID information properly most times. It occasionally reports the proper data (time,date,number,name) but more often that not, it reports RING, and then ERRM=ICLID_202. My cordless phone reports inbound CID information flawlessly using the same phone jack and cable, so I'm confident the service is working properly on the phone side.
The modem's response to an ID request (ATI1) is *Apple Version 1.5.9*.
Do I have a bad modem, need a firmware upgrade, or what? Does anyone else have similar problems? Far as I can tell, the rest of the modem functionality (outbound faxing, etc.) works fine. Thanks for any help anyone can offer!

I tried posting earlier, sorry if both show up.
I am having the same problem with the Apple USB Modem and Caller-ID functionality. I am using the modem in conjunction with Parliant's Phone Valet Home Edition, and Caller-ID fails about 15-20% of the time. Along with missing Caller-ID information, the system also doesn't pick up the line on the usual 4 rings, it takes 8 rings before it answers on those same calls. I've talked with Parliant's tech support, and in the end they basically said that there is nothing that they can do if the modem doesn't pass the caller-id information to the program. They also suggested that maybe there was a "low-voltage" issue on the line that may be causing the system to miss caller-id and take longer to pick up, even though caller-id works on every other phone and caller-id display in the house, including one hooked up to the same jack as the Apple Modem. I then called AT&T to check the line - they stopped out and ran tests and said everything was fine on the phone line side. So there seems to be a combination issue going on here - the modem doesn't register caller-id, and also doesn't seem to realize that the phone is actually even ringing until several rings in. This could be part of the problem: If the modem doesn't "see" the phone ringing on the first ring it probably just isn't even looking for caller-id info when it is being passed before the second ring.
Just wanted to add my experience, and would appreciate any ideas - I have a rather expensive answering machine that only works about 80% of the time.
Thank you, and take care!
Jeff

Faxing with Apple USB Modem (external) - Can you do it?

I bought the new iMac G5 with built in iSight BUT no built in Modem. Apple offers a USB Modem and it says you can fax BUT one of the posts said they could NOT fax. Has anyone successfully sent and received faxes using the Apple USB Modem preferably from a new iMac?

The following appeared in yesterday's MacInTouch.com column:
Chuck Counselman sent a follow-up to his Nov. 16 note about faxing with Apple's new USB external modem:
I've since solved the problem. Now my Apple USB Modem not only sends and receives faxes; it also dials into Earthlink and makes a PPP connection to the Internet. For others' possible benefit, here is a description of what I did that worked. I don't know how much of what I did was necessary.
In System Preferences > Network, I defined a new Location (which I named "USB Modem," but the name is not important). In the "Show" pop-up menu, I chose "External Modem." Under the "PPP" tab I entered my Service Provider's name, my Account Name and Password, and primary and alternate telephone numbers for my ISP's modem pools; and I clicked "Apply Now." Under the "TCP/IP" tab, in the "Configure IPv4" menu, I left the default choice "Using PPP" unchanged. Under the "Modem" tab, in the "Modem" menu, I chose "Apple External 56K Modem (v.92)"; I left the other default choices unchanged; and I clicked "Apply Now". Then I closed System Preferences.
Via the data-modem menu in the OS menu bar, I chose "Connect," and was pleased to hear and see the familiar sounds and sights of a dial-up connection. I surfed the web for a couple of minutes just to test the connection; it was fine.
In System Preferences > Print & Fax, under the "Faxing" tab I had already entered my fax number and a "Save to" folder name. Now I clicked the "Set Up Fax Modem" button. A day earlier, clicking this button had gotten me an empty "Fax List" window. Now it got me a "Fax List" window containing one entry with the name "External Modem."
And now the Apple USB Modem answered calls, received faxes, and saved them in the folder I'd designated. Now I could send faxes, too, following the instructions in the OS Help.
I returned to my original Location, where my Network connection was via Airport, not via the USB modem. Now, in the data-modem menu in the OS Menu Bar, the "Connect" command was grayed out (as expected). However, the USB modem continued to function for faxing.

External Apple USB Modem won't answer calls

I've just got a new MacPro and I bought the external Apple USB Modem 'cause I use my machine to send and receive faxes. But I just found that the modem doesn't answer phone calls... I can send faxes OK with it, and I'm even able to receive them if I force "manual receive". But it just doen't answer phone calls on its own. All settings are OK and double checked. Always had internal modems with my previous Macs and never had a single fault. I've noticed that Apple posted some software updates that solved problems that arose with phone calls in Ireland. Is it possible that we have such a problem here in Portugal (Apple modem not being properly configured to use our phone lines?)
Any help welcome.
Thanks
MacPro Two 3.0GHz Dual-Core Intel Xeon Mac OS X (10.4.8)

I'm having the same problem, with my new Mac Pro, it will send a fax, but will not answer a fax call, Powerbook G4 with internal USB modem will answer fax call on the same line, as well as G4 Silver, however when I connect the Apple usb Modem to the line it fails to answer. I'm sur that it is the Apple external USB Modem, Apple has just given me the run around.
Mac Pro, G4 AGP 400, Powerbook G4, G4 Siver 733 Mac OS X (10.4.9) Scii Card, Splash Server

Dropped calls with apple usb modem

The USB modem drops calls frequently. My ISP is earthlink which told me to reX duce the stated modem type to V50 or lower as a fix. But that has no effect.
I have bootcamp and windows Xp Pro Service pack 2 installed along with office.
But use the modem only with Mac OSX10.4.7. it is really frustrating.

Hello,
I have had this problem. My 1st MacBook, wk 30, could not maintain an internet connection via external modem. A primary function. I was a novice with OS X. I rewired my household phone lines, verified my external phone line, dogged my ISP and spent hours with Apple Tech Support applying numerous, ineffectual, suggestions.
That machine was classified as DOA, eventually, after a number of panics, corruptions, and other bad behaviors related to power management. I lost the indexing for hundreds of emails saved on a crucial flash drive - a USB function.
My current machine, wk 33, demonstrated the same frustrating behaviors upon receipt. !!!
I am methodical. I calibrated the battery and performed system updates 1st thing with both machines. Then I became proficient with clean system 10.4.6 reinstall and worked my way backwards.
In my case, the 10.4.7. system upgrade caused the USB modem malfunction to recur. Subsequently, plugging the modem into the right had port enables it to function.
I am now unwilling to plug any other device into the left hand USB port and am limping along.
The last word I had from Tier 2 Tech Support was that there are no known issues.
Cordially,
RLC
The USB modem drops calls frequently. My ISP is
earthlink which told me to reX duce the stated modem
type to V50 or lower as a fix. But that has no
effect.
I have bootcamp and windows Xp Pro Service pack 2
installed along with office.
But use the modem only with Mac OSX10.4.7. it is
really frustrating.

Can you prove Apple USB Modem supports Voice calls?

I'm developing an app using the Apple USB Modem and I haven't been able to find a single application that supports its claimed voice capabilities. Doesn any have a voice file known to be compatible with this modem? All my attempts have resulted in very distorted screeching playback. I came across one other similar experience/opinion on this modem.

"I am confused, QuickDraw. If the poster cannot get online via Windows XP, how does he or she get the drivers?"
I was speaking of the Boot Camp drivers that comes on the Leopard Disc. This could possibly be the answer to your troubles as well if you haven't already installed them yourself. After you've successfully installed Windows via Boot Camp, you need to boot up into Windows, then stick in your Leopard Disc and the drivers are supposed to install automatically. If after you've installed the BC drivers you still cannot get online via your router, then post back.
Hope this helps.
By the way, you really need to start your own thread. That way you'll have a better chance of being assisted from others. Just a suggestion.

Apple USB modem and snow leopard = kernel panic !

Hello,
With Snow (10.6.1) I encounter very often a kernel panic when I turn off the
Mac.
When I check the console I have this:
Interval Since Last Panic Report: 670049 sec
Panics Since Last Report: 1
Anonymous UUID: F080CD9F-6604-4AF2-82F1-D43BE33F40C5
Tue Oct 6 07:38:13 2009
panic(cpu 1 caller 0x2a6ac2): Kernel trap at 0x08090001, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x089ec400, EBX: 0x08e51000, ECX: 0x08e51004, EDX: 0x0145aff1
CR2: 0x00000000, EBP: 0x4c1ebc88, ESI: 0x087cd800, EDI: 0x00000000
EFL: 0x00010246, EIP: 0x08090001, CS: 0x00000008, DS: 0x00030010
Error code: 0x00000002
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4c1eba78 : 0x21acfa (0x5ce650 0x4c1ebaac 0x223156 0x0)
0x4c1ebac8 : 0x2a6ac2 (0x590a50 0x8090001 0xe 0x590c1a)
0x4c1ebba8 : 0x29c968 (0x4c1ebbc0 0x8c7c9e0 0x4c1ebc88 0x8090001)
0x4c1ebbb8 : 0x8090001 (0xe 0x48 0x4c1e0010 0x4f0010)
0x4c1ebc88 : 0x1333880 (0x8e51000 0x8e51000 0x0 0x8e6b400)
0x4c1ebca8 : 0x133269d (0x8e72280 0x0 0x0 0x1)
0x4c1ebce8 : 0x133277c (0x8e6b400 0xb000001 0x3 0x2000)
0x4c1ebd28 : 0x3064df (0xb000001 0x3 0x2000 0x8dfad20)
0x4c1ebd68 : 0x30cedb (0x4c1ebdb0 0x0 0x4000000 0x0)
0x4c1ebd98 : 0x2f8b48 (0x4c1ebdb0 0x246 0x4c1ebe08 0xa80d6f0)
0x4c1ebdd8 : 0x2ee35c (0xa80d6f0 0x3 0x4c1ebed8 0x0)
0x4c1ebe28 : 0x2ee422 (0xa80d6f0 0x3 0x4c1ebed8 0x0)
0x4c1ebe88 : 0x469be6 (0x92634e0 0x4c1ebed8 0x4c1ebeb8 0x3007dc)
0x4c1ebef8 : 0x46b9dc (0x865b280 0x92634e0 0x8dfad20 0x0)
0x4c1ebf38 : 0x46baad (0x0 0xa 0x4c1ebf5c 0x1)
0x4c1ebf78 : 0x4ed85f (0x8dfad20 0x9811ee8 0x9fa62a4 0x0)
0x4c1ebfc8 : 0x29d3fd (0x9811ee4 0x2 0x10 0x82d32a4)
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSerialFamily(10.0.2)@0x132e000->0x1336fff
BSD process name corresponding to current thread: pppd
Mac OS version:
10B504
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: Macmini3,1 (Mac-F22C86C8)
System uptime in nanoseconds: 5693599172824
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x105c000, size 0x12288) - last unloaded 98582035842
loaded kexts:
com.Logitech.Control Center.HID Driver 3.1.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.MotorolaSM56KUSB 1.5.10
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.ApplePlatformEnabler 2.0.0d2
com.apple.driver.AGPM 100.8.15
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.NVSMU 1.1.7
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIRController 161
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.GeForce 6.0.2
com.apple.driver.AppleHIDKeyboard 1.1.5f1
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AirPortBrcm43xx 410.91.20
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.nvenet 1.0.58
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.nke.ppp 1.5 - last loaded 158842070257
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSM56KUSBModemFamily 1.1.12
com.apple.driver.AppleSM56KUSBAudio 1.9.16
com.apple.iokit.SM56KUSBAudioFamily 1.6.1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.nvidia.nv50hal 6.0.2
com.apple.NVDAResman 6.0.2
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOAHCISerialATAPI 1.2.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IONetworkingFamily 1.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: Macmini3,1, BootROM MM31.0081.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.35f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.19)
Modem:
Bluetooth: Version 2.2.1f7, 2 service, 0 devices, 1 incoming serial ports
Network Service: External Modem, PPP (PPPSerial), ppp0
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: HTS721010G9SA00, 93,16 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Hub, 0x050d (Belkin Corporation), 0x0264, 0x24700000
USB Device: EyeTV Diversity, 0x0fd9, 0x0011, 0x24730000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x24100000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc50e, 0x24110000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0x24120000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: Apple USB Modem, 0x05ac (Apple Inc.), 0x1401, 0x06400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000
We can see the following information:
BSD process name corresponding to current thread: pppd
so this is a bug with the Apple USB modem and snow leopard !
you know what to do?
Thank you very much for your help

up !
the problem is still there

Apple USB Modem (Junk?)

Hi, I bought an Apple USB modem to use as a fax modem. I have 2 phone no's one is a regular phone no. and the other is a Fax phone no. The fax no. has a different ring than the phone. The problem is the modem cuts in and squeals whenever the phone rings so receiving normal calls is impossible!
So what can a person do? Is there a setting to allow you to solve this so the modem won't squeal during incoming calls.
Is there some way to fix this or should I just take the modem back to Apple?

Hi Paint Guy,
Is there some way to fix this or should I just take the modem back to Apple?
From The Finder's Help on Faxing...
You can receive a fax on your computer, and then save it to disk, email it to someone, or print it. You’ll be able to receive faxes even if you aren’t around and aren’t logged in to your computer. To receive faxes, your computer must not be in sleep mode and must be connected to an open phone line. No one can be using the phone line to connect to the Internet or make a call. Your computer can still receive faxes automatically when the login window is displayed.
To set up your Mac to receive faxes:
1) Choose Apple menu > System Preferences and click Print & Fax.
2) Select the fax modem in the Printers list.
3) Type your fax number in the Fax Number field. This is used to identify your computer when you send or receive a fax.
4) If you want to control your computer’s fax functions from the menu bar, select “Show fax status in menu bar.” If you don’t want to receive faxes automatically, you must select this option. If you receive faxes automatically, you may want to select this option so you can view status information more easily.
5) Click Receive Options.
6) Select “Receive faxes on this computer,” and choose the number of rings before your computer answers a fax. If you want to receive faxes automatically, make sure your computer answers the phone before any other device that may be connected to it, such as a phone answering machine. If you don’t want to receive faxes automatically, set the number of rings to the highest number possible, and use the Fax status menu to receive faxes manually.
7) Choose what to do with the fax after it arrives. You can save it as an image file, email it, and print it to a printer.
To receive a fax manually, wait for the phone to ring, and choose Answer Now from the Fax status menu.
Good Luck ...
Buzz

Please help: Problem sending fax to one recipient using Apple USB Modem

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

Apple USB modem won't answer

I'm using an Apple USB modem with my Intel Mac Pro (Tiger). It used to work fine, but now it won't receive faxes! When I call the number, the menu bar on top of the screen says "Ringing..." and even though I have the thing set to answer in 2 rings, it never does - just keeps saying ringing and never picks up. Is there a way to fix this or a better way to add a fax modem to my Mac?
Mike

I'm not certain, but I thought I read that some all in ones can dowload the Fax to the Mac!?
Tough to tell if it's the Modem or some OS problem, you could try a new User for one as a test. Might try the Modem on another Mac, or at an Apple Store, it seems that if it's ringing I can't picture why it would be faulty, but maybe.
Geez, I have so many old Serial Modems haven't looked, but I think this one would work with a USB->Serial converter...
http://computers.pricegrabber.com/modems/m/615484/details/st=product_tab/
Geez, just switched to a new Boot drive and my Serial converters aren't showing up to test... grrr, but I have in the past used them to Modems, not certain I faxed to from them though.
Found this interesting FAX Application while researching...
http://www.macadvocacy.com/faxcenter.htm
Then there's online faxing services too...
http://tinyurl.com/dla4zz

Sleep/wakeup problem discovered - Apple USB modem is the problem.

Ever since Leopard (every release), I've been having frequent problems with my iMac not being able to wake up from sleep mode. Would not respond to mouse or keyboard. I tracked this down to a problem going to sleep. The machine would appear to go to sleep, but something was still running inside the iMac. A fan?? Disconnecting the Apple USB Modem from the iMac USB port fixed the problem!!! This is an all Apple problem. Apple needs to address compatibility with their modem, which they still sell.

I would call AppleCare and let them know you are having this problem. It is possible that it simply will be fixed by replacing the modem. If replacing the modem does not solve the problem, then call AppleCare again, and ask them to file a bug report on your behalf and find out why Energy Saver doesn't work with the modem. Many third party USB devices create problems for all USB peripherals if Energy Saver is enabled. Make sure you have you have none connected. If you don't have any connected that strengthens your case with AppleCare. You can always use Screen Saver instead of Energy Saver until the issue is fixed.

SLS kills Apple USB modem?

I use an Apple USB modem on my XServe which, among other tasks, manages our call answering service. After upgrading to SL Server, when I boot up I receive a message that the Apple USB Modem is not supported in the architecture. I suppose this is a rare-use scenario, but has anyone else seen this and found a workaround?

Which Xserve? If it is a 2008 or 2009 model, it is booting Mac OS X Server 10.6 in 64-bit kernel mode and the Apple USB Modem is not supported there. Try booting in 32-bit mode:
http://support.apple.com/kb/HT3773

Annoyed with Apple usb modem

I am very disappointed in the Apple USB modem and its disconnecting probelms. I called Applecare on this, and the first thing the tech said was I should have gotten the internal modem. Yes. On an iSight iMac. I had to tell him it wasn't an option.
After a few seconds of silence, he went through a litany of things You Must Absolutely Not Do With A USB Modem. Like do not start the computer with the modem plugged in (I have no idea how one does a restart since one is also advised not to unplug it when the computer is running). Do Not unplug the modem when it is in the 'interminable disconnect loop' (I already found that this causes kernal panics which generated the call), Do Not open any applications while the modem is connecting (this causes it to immediately disconnect). Do Not plug in any USB or FW devices while the modem is running. The list went on. He also said that he would email a Kbase article on these modems and how to use them. Well, the article I got was a 2 year-old article on internal modems. No matter, it was in Japanese. No help from Applecare.
What annoys me most is that it constantly disconnects when using any app more processor intensive than Safari. I can't burn CDs or DVDs, or any Photoshop work. When it does this, it takes at least 10 minutes to disconnect if it does it at all. I was compressing some video which still had an hour left to go when the modem disconnected. I had to wait until the compression was done, so I could do a restart and get the modem to stop.
I am getting very upset about this. This modem should perform as well as the internal modem it replaced since the internal isn't an option. When I get back home from Christmas, I'll be calling again, but my first call was very disheartening, since it appears the tech sent me some arbitrary article to get rid of me.

I doubt the tech sent you an arbritary article to get
rid of you.
The fact is that USB Modems are in fact problematic
NO MATTER who the manufacture.
That being said the reason the article that he sent
you was outdated is because the technology is the
same outdated.
You must remember that the technology has progressed
well behond the 56k modems of old, and yes I am aware
that in many instances that is all one has available
for whatever reason.
That is the reason that the DSL was developed to get
away from the inconsistancy of straight dial up.
Bear in mind that the USB has shown to be unreliable
, innconsistant, and fair at best.
So the fact is that when the tech gave you the do's
and the dont's of USB modem use it was so you would
understand the problems you will face if they are not
followed.
Cheers Don
He was able to give me the information regarding all the do's and don'ts over the phone, and I doubt if he pulled the info out of a hat - so why didn't he just send me what he was reading? He gave me a litany, far more than I could remember, hence the request for instructions on (what you yourself mentioned) is a faulty device. Intructions not included in the manual btw. It seems to me that if doing a certain action, like unplugging it during an unstoppable disconnect loop, causes kernal panics, then Apple should mention it. Publish it, actually.
Mac OS X (10.4)
Mac OS X (10.4)

Using Apple USB Modem overseas

Hi,
Didn't know where else to post this;
I have a new MBP and USB Modem that I was setting up for a trip to Europe. Because most European countries don't have a recognizable dial tone, I un-ticked the wait for dial tone option and then attempted to run a test call without plugging in the phone line. Past experience with Windows machines, when this is done the modem will dial, but the MBP/USB modem doesn't.
When I plug in the phone line, all is OK, the MPB/USB modem dials. I need to know if this modem is going to work for me on the trip.
Does anyone know what is going on here?

I've never fiddled with the device, personally, but it's certainly capable of working overseas. You'll note on page 10 of the [Apple USB Modem AT Acommand Manual|http://download.info.apple.com/AppleSupportArea/Manuals/software/USBATCommands.PDF|This is a PDF document] that there's a command that switches the configuration (including variations in dial tone, etc) by country. What buttons you have to push in the appropriate preference pane, to do it, I can't say -- but you can do it manually.

OSX 10.4.10/Apple USB Modem issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
I posted this in the old hardware forum as well....
Help!
Thanks!

I don't know how much of a Mac background you have, so forgive me if I state the obvious. Before and after any upgrade you should be repairing permissions (in Disk Utilities). There are some AOL issues with this modem if you use that ISP. I am having a problem with my usb modem not dialing for sending a fax @ work until I uncheck "wait for dialtone" but I am dialing through a work phone system. I have not figured out how to make this the default setting. Since you have a new iMac, you should call Apple Support by your misbehaving phone line.
Good Luck

Apple USB Modem - incoming call alert

Similar Messages

Maybe you are looking for