Apple USB modem, OS 10.6.4 Macbook Pro 4,1

Since I've updated to 10.6.4 I've lost capabilities with a couple of USB items I use frequently. The Apple USB modem and the Keyspan USB to Serial adapter. Why on earth does Apple continue to abuse their user base like this ? I cannot believe that it is so difficult to support these USB devices, especially their own USB modem, even if they have discontinued selling it. This really ***. Now I have to boot off of a 10.6.3 disk to use these devices. I'm a long, long time Apple user, but this kind of stuff is really ******* me off.

Well, my bad, and I apologize to Apple. Digging around the forums a bit, I discovered the Issue with both USB devices. I had my OS set in 64 bit mode. DOH!!
Eating Crow steak now.

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How do I set up my AT&T Beam USB modem to use on my MacBook Pro?

I purchased the AT&T Beam after the salesperson at AT&T told me it wouldn't be a problem to use with my MacBook Pro. When I received it, the instructions were bare minimum which didn't help me at all. So, I plug it into my USB and nothing happens. How do I get my MacBook to recognize it?

It is all a bit confusing. AT&T product pages for the AT&T Beam (AC340U) do not appear to say anything about Mac OS X support, but a "Device How-To Center" page does. The latter also mentions Netgear as the manufacturer. At a Netgear site, the following page could be found:
http://kb.netgear.com/app/answers/detail/a_id/23444
I do not know whether or not the web page above (or the problem/procedure described) is at all relevant to your very modem and the network operator in question. I agree with LowLuster, do contact AT&T tech support and ask them to sort things out.
Generally speaking, I do also agree with Linc Davis about USB mobile broadband modems. The need for special driver software often leads to difficulties. A mobile broadband hotspot (3G or 4G), using Wi-Fi for the local wireless connection, is usually a better solution. An added advantage is that the hotspot location can be changed for optimal radio reception from the mobile tower.
Jan

Bigpond Wireless Broadband USB Modem not connecting in new Macbook Pro

Hi,
I have recently bought one of the latest Macbook Pros and used Migration Assistant to transfer data from my older Macbook. On the older laptop I used a Tesltra Bigpond 7.2 Wireless USB Modem and it connected and worked fine (using default settings and the telstra connection software), however after plugging it into the newer laptop it has been behaving srangely.
Initially it worked fine for about a day, then kept stating that 'The PPP serever could not be found' - I changed the network settings a bit, uninstalled and redownloaded the software and registered the computer. It worked again for about a day then stopped connecting again. Again, the software manager was uninstalled and reinstalled and again it worked for about a day; however it has stopped working completely now and refuses to even be found by the computer. To make it more complicating, it isnt the modem because it works fine in the old computer still!
I have a feeling it may have sonething to do with the APN address but I'm not 100% sure.
Any help to fix this would be greatly appreciated!! Thankyou in advance

Yes you are right it works fine outside your mac notebook. But it is incompatible once installed inside the system.
Simple do a google search for "WD blue series drives in mac notebooks" and see what comes up.
I am not lying to you about the problems. You have first hand knowledge that with some mac notebooks the WD blue drives don't work.
Catiee wrote:
But the WD HD works fine if I use it as an external drive.
WD blue is compatible according to the manufacturer's specifications.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live were we only have dial-up and the Apple Store said this is what I need.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.

Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.

MacBook with non-Apple USB Modem

Greetings,
I just got a MacBook. However, it was without an int modem. Before I go and buy the more expensive Apple USB modem, can other brands usb modem usable? Thanks.

If you'd like instructions on change your USB back to a previous version, check out the link on this posting.
http://discussions.apple.com/thread.jspa?threadID=563293
I've had no problems since doing this. It's not really modem problem but rather a software problem.

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Can the Apple USB Modem be used anywhere in the world?

I'm off (tomorrow!!) to Argentina and would like to use my Macbook to access the Internet via the Apple USB modem - but need to know if I buy one in London that it will work with a telephone socket in Buenos Aires ... or do I wait and buy the local version at the Apple Store in BA (which has opened just in time for my visit!) Any body know the answer to this question?

Too late guyz! Bye!

HP 1510 All-In-One vs Apple USB Modem

An Apple Store sold our client an Intel-based 15-inch MacBook Pro along with a HP 1510 All-In-One printer and an Apple USB Modem.
When trying to connect to the internet with the modem, the computer freezes. Our authorized Apple service provider (not the Apple Store) determined that there is a conflict between the modem driver and the HP driver. Deleting the HP driver resolved the problem. The Apple Store was clueless.
Has anyone else run into this problem? Is there a fix?

HP provided the solution -- an updated driver.

Apple USB Modem+WinXP SP3 Failure. Help?

I have installed a fresh Windows XP SP3 (via a full SP3 install CD) onto a Macbook Pro Unibody 2.8Ghz. Everything seems to work amazingly except for when I go to use the Apple USB Modem, my only means of accessing the internet currently.
When I attempt to dial out from Windows, the modem sound coming through the speakers seems to be scratchy, and to drop in and out. When the host computer responds, instead of the normal sequence of harsh sounds, there is a new, horrible, mangled array of bizarre sounds I have never heard emit from modems. It is such that I was sure either my telephone line or modem had suddenly failed... That is until I booted back into OS X and found the modem to work just fine again.
I have tried lowering port speed as low as 9600, and turning off a port buffer. Neither made any difference. I have also used Hyperterminal to do a soft modem reset and then to manually dial out with it, and it behaves the same. I thought perhaps the dial-up program was entering some command codes to the modem that was changing its protocols, but resetting and dialing out in Hyperterminal indicates that is not where the problem lies.
I googled around and found some reports of past Apple USB Modem issues that were resolved with Boot Camp Beta 1.1.2. But here I am with Boot Camp 2.0 so I don't know why I'm having this problem or what could be done about it.
Thanks for any help!

I managed to get mine to connect once at 56k and once at 33k, but as you said it just drops very quickly. I think this is a driver issue, but I don't know why it works for some and not others. Apple seems to think the driver they supply with Boot Camp works with it or they wouldn't provide it. An Apple document from an older Boot Camp version (1.1.2 I think) says they now fixed it to work with the Apple Modem, but here I am with Boot Camp 2.1 and it's not working.
I read a bit about the modem itself, and it seems that the Apple USB Modem is actually a Motorola SM56. The "SM" stands for "soft modem". What it turns out this means is that the majority of the actual "modem" is a software program, and there is very little actual "hardware" involved. Perhaps this explains why with Windows/Boot Camp it sounds as if the modem is having a terrible hardware failure, whereas it is perfectly fine in OS X Leopard.
It would be nice to hear some more reports that this isn't working for anyone, or if there is a fix or.. Well any additional information would be nice.
That's about all I "know" at this stage.

Apple USB Modem and VoIP

I've been trying to help a friend set-up an Apple USB modem with his MacBook Pro. He wants to have it as a back-up, in case he is somewhere without any other form of Internet access. I've been using Macs for a long time and thought this would be a no-brainer, but it hasn't. I get a dial-tone, I hear the attempted connection sounds, then nothing - "dial tone not detected", or something like that. Earthlink confirmed that the access numbers were correct, plus the phone works fine. I've tried 2 different USB modems. I realized that he is using VoIP for his home phone and that the line runs through a Linksys "Viatalk" router. Could that be the cause of the problem? Are modems "supposed" to work over VoIP systems?
TIA

due to the various encoding and compression algorithms used, you typically cannot use a modem (including the modem built into fax machines) on most VoIP lines.
The VoIP connection is optimized to carry voice traffic and doesn't support the full signal range needed by modem communications.
You might try asking your VoIP provider for some assistance - some offer fax modem lines which may support modem transfers.
On the plus side I trust you are using this for testing only, right?
There's no point in using a modem as backup in case your main internet connection goes down because if your main line goes down, so does your VoIP connection - therefore you couldn't use the VoIP connection anyway.

Apple USB Modem no good in UK?

I have just bought two Apple USB Modems, one for my occasional travel use, and one for a friend to use in a country cottage for email send.
Neither of them detect a carrier on a solid BT line in London UK. They can't both be faulty, am I doing something really dim. Settings in Network seem in order.
Checked both Modems on iMac C2D, Macbook CD and C2D same result on all.
Phone line and cabling healthy, double checked with handset at modem plug sounding healthy and loud.
Any thoughts?

Oh dear oh dear.
How can two - 2! BT431a to RJ11 cables work perfectly with a telephone, but not the Modem?
A third very nasty looking cable from the bottom of the drawer is working perfectly and both modems are now going fine, and rather well for dial up.
Very sorry all, too hasty to post. Am writing a hundred lines "Always check the very obvious".

Apple USB Modem Wont Connect To Internet While On Boot Camp!

Hi
I have just installed windows xp using boot camp and have had no end of trouble with the apple usb modem.
When ever i try to connect it dials a funny dial tone and then comes up can not connect sometime it will connect but will just drop connection after about a minute.
I have installed all the drivers off the leopard DVD
Any help will be appreciated greatly
Thanks!!
Message was edited by: Scott Rochford

Check this link from apple support http://support.apple.com/kb/TS1821
Apple suggests disabling 802.11 wireless from windows xp. hope this will solve your problem. The funny thing is apple is not even sure it will fix the problem because they mentioned on their website "in some cases".
Symptoms
The Apple external USB modem may not connect, or may not maintain a connection for longer than a few minutes if you are using Microsoft Windows XP on MacBook Pro, MacBook, or Intel-based iMac computers that have built-in AirPort/Bluetooth.
Products Affected
Boot Camp, Apple external USB Modem
Resolution
In some cases, disabling 802.11 wireless networking in Windows XP may resolve this issue.

Apple USB Modem Not Supported in Snow Leopard Running 64-bit Kernel Mode

Has anyone been able to get the Apple USB Modem to work with Snow Leopard (SL) when running SL in 64-bit kernel mode? I get an error saying hardware not supported.

I would suggest you take this question up in the MacBook Pro forum or perhaps the Snow Leopard forum. This forum is for question about older, Pre-G3 Apple hardware and so not the forum where you'll be most likely to get a quick and applicable response.
Regards.

Apple USB Modem + External Subwoofer = Bad Interference?

Does anyone know the inards of an Apple USB modem well? i just installed my 22"LG monitor and now i cant get on the net through the USB Modem cuz it interferes with the subwoofer. it would dial then go crazy and make my computer freeze. then i decided to unplug my subwoofer and everythings worked fine. any ideas?

That is strange, are they very close to each other? The subwoofer may have a strong magnet inside it, keep the modem away from it. I use an external subwoofer on the floor, my MacBook is on a stand on a desk with the modem hanging off the back of the desk. I also use an external monitor. I had used dial-up for a short while before I got cable, and still use the USB modem for occasional faxing, so you should be able to use all those things simultaneously: USB modem, external speakers, external monitor, if you are having problems, you might need to take it to an Apple store and see if you can replicate the problem, if they can fix it (under warranty?). Maybe try using an externally powered USB hub for the modem?

Apple USB modem, OS 10.6.4 Macbook Pro 4,1

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