Apple USB Modem+WinXP SP3 Failure. Help?

I have installed a fresh Windows XP SP3 (via a full SP3 install CD) onto a Macbook Pro Unibody 2.8Ghz. Everything seems to work amazingly except for when I go to use the Apple USB Modem, my only means of accessing the internet currently.
When I attempt to dial out from Windows, the modem sound coming through the speakers seems to be scratchy, and to drop in and out. When the host computer responds, instead of the normal sequence of harsh sounds, there is a new, horrible, mangled array of bizarre sounds I have never heard emit from modems. It is such that I was sure either my telephone line or modem had suddenly failed... That is until I booted back into OS X and found the modem to work just fine again.
I have tried lowering port speed as low as 9600, and turning off a port buffer. Neither made any difference. I have also used Hyperterminal to do a soft modem reset and then to manually dial out with it, and it behaves the same. I thought perhaps the dial-up program was entering some command codes to the modem that was changing its protocols, but resetting and dialing out in Hyperterminal indicates that is not where the problem lies.
I googled around and found some reports of past Apple USB Modem issues that were resolved with Boot Camp Beta 1.1.2. But here I am with Boot Camp 2.0 so I don't know why I'm having this problem or what could be done about it.
Thanks for any help!

I managed to get mine to connect once at 56k and once at 33k, but as you said it just drops very quickly. I think this is a driver issue, but I don't know why it works for some and not others. Apple seems to think the driver they supply with Boot Camp works with it or they wouldn't provide it. An Apple document from an older Boot Camp version (1.1.2 I think) says they now fixed it to work with the Apple Modem, but here I am with Boot Camp 2.1 and it's not working.
I read a bit about the modem itself, and it seems that the Apple USB Modem is actually a Motorola SM56. The "SM" stands for "soft modem". What it turns out this means is that the majority of the actual "modem" is a software program, and there is very little actual "hardware" involved. Perhaps this explains why with Windows/Boot Camp it sounds as if the modem is having a terrible hardware failure, whereas it is perfectly fine in OS X Leopard.
It would be nice to hear some more reports that this isn't working for anyone, or if there is a fix or.. Well any additional information would be nice.
That's about all I "know" at this stage.

Similar Messages

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

Please help: Problem sending fax to one recipient using Apple USB Modem

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

Can't get Apple USB modem to work in Boot Camp

I've been struggling to get an Internet connection under boot camp/Windows XP for several days. Have an Apple USB modem and installed all the Apple drivers. Apple tech support says they can't help me with Windows (cop out). Both Microsoft and my ISP tech support team have both been great and have spent hours trying to help me. Their final conclusion is that the modem is working fine, but the underlying flaw is the inability of an Apple system to run Windows. In desperation, I've ordered a US Robotics USB modem from the Mac/PC Connection that is both OS X and Windows XP compatible. It is on backorder for 2 weeks
Any help you can give me in the meantime would be greatly appreciated! Glad I kept my old Dell!

"I am confused, QuickDraw. If the poster cannot get online via Windows XP, how does he or she get the drivers?"
I was speaking of the Boot Camp drivers that comes on the Leopard Disc. This could possibly be the answer to your troubles as well if you haven't already installed them yourself. After you've successfully installed Windows via Boot Camp, you need to boot up into Windows, then stick in your Leopard Disc and the drivers are supposed to install automatically. If after you've installed the BC drivers you still cannot get online via your router, then post back.
Hope this helps.
By the way, you really need to start your own thread. That way you'll have a better chance of being assisted from others. Just a suggestion.

Apple USB modem disconnects after a few hours??

I bought an imac G5 -- it came without a modem. (After a false start), we bought the Apple USB modem. Now we want to upgrade the operating system, either with Safari or with "Software Update". It tells us we need Mac OS X Update to 10.4.3, and it is 97.0 MB.
We have a fairly slow dial-up connection -- always have, so we usually download large files like these overnight. But our Apple USB Modem won't let us - perhaps it is too unstable. After 6 or 7 hours we get disconnected. (It says we need 8 or 9 hours to download the file). Our main problem is that we can't stay connected for more than 7 hours.
I've made sure under the Network Preferences, for external modem, the Prompt every xx minutes to maintain connection, and Disconnect if idle for xx minutes, are both unchecked. I've turned off the screensaver. I make sure I move the mouse and a window every hour or so. I've phoned my ISP, and they deny a time-limit. I've tried not breating heavy near the computer.
What else can I do? I've always been able to stay on line over-night for download with my old computer/modem, but not with this one. I've tied at least 4 times. Is there something wrong with the Apple USB Modem?
Also, when I tried with Safari, and the modem disconnects, I thought I could just re-log on and start downloading where I left off -- but no. Every time I click the "resume downloading" circle next to the update in the download window, it starts from the beginning. -- it doesn't resume where it left off!
That is the most frustrating part about this -- I've downloaded the first half of the file a half-dozen times, and no matter if I use Safari or Software Update, I can't get the computer to remember the hours of work it just did and simply continue downloading from where it left off. If I could just solve that issue, I could get the system update downloaded.
If we don't solve this, we will never be able update any apple software with large files. Thanks for your help.
Francis

it's a 3.5 hour round trip to the closest Mac store.
I just want my modem to work right -- the first time. Actually, this is the third modem I've bought (all on-line since I have no mac store close). The first USB modem didn't have a mac driver. The next bluetooth modem said it was mac compatable, but when it arrived, it was only capatable with os9. So I get a modem right from Apple, and darn, I just want it all to work now. I'm tired of foolin around. Why wasn't there an internal modem anyway?
My old modems and macs could download overnight. All I want is for it to be as good as the old stuff.

External Apple USB Modem won't answer calls

I've just got a new MacPro and I bought the external Apple USB Modem 'cause I use my machine to send and receive faxes. But I just found that the modem doesn't answer phone calls... I can send faxes OK with it, and I'm even able to receive them if I force "manual receive". But it just doen't answer phone calls on its own. All settings are OK and double checked. Always had internal modems with my previous Macs and never had a single fault. I've noticed that Apple posted some software updates that solved problems that arose with phone calls in Ireland. Is it possible that we have such a problem here in Portugal (Apple modem not being properly configured to use our phone lines?)
Any help welcome.
Thanks
MacPro Two 3.0GHz Dual-Core Intel Xeon Mac OS X (10.4.8)

I'm having the same problem, with my new Mac Pro, it will send a fax, but will not answer a fax call, Powerbook G4 with internal USB modem will answer fax call on the same line, as well as G4 Silver, however when I connect the Apple usb Modem to the line it fails to answer. I'm sur that it is the Apple external USB Modem, Apple has just given me the run around.
Mac Pro, G4 AGP 400, Powerbook G4, G4 Siver 733 Mac OS X (10.4.9) Scii Card, Splash Server

Faxes won't send through Apple USB modem

I'm trying to use PageSender to send faxes via my Apple USB external modem. Every time I try to send a fax, I get an error message that says my modem is in use. The tech people say that my external modem is supposed to show up in the Printer Setup Utility and in the Print and Fax preferences, but it doesn't appear either place. They're puzzled. Before I installed PageSender, I was trying to send a fax using the OS X built-in fax capability, but I kept getting a message about a software error and the faxes would be put on a 5-minute hold for sending later, when the same thing would occur again. Anybody got an idea about what's happening? Are there updated drivers or anything else to update?

I too am trying to use pagesender. I can fax from the server, but not from client imacs. Using apple usb modem as well. The faxes won't go over to pagesender- just hangs in the printer que on the client computer. All computers can see one another on the wired network and a DIR-130 router. We share a network printer with no problems.
Pagesender support has been helpful, but they don't offer live support. If anyone knows an apple consultant who can walk me through the process on the phone I would be interested.
Thanks

No carrier in UK on Apple USB modem

Is there a special trick needed to connect the Apple USB modem to a UK phone socket to get a signal? OS X reports 'no carrier' although dial tone can be heard through phone OK.
The Apple USB modem has a US-style socket (with two pins in use inside) and the UK-style wall socket is a different shape and has 4 pins to choose from. Perhaps I need to make sure the correct two UK pins are being used?
Would be greateful for any help.

Try adding this to your Moidem Script...
&Gn Guard tone selection (used only when in CCITT modes)
n=0, no guard tones
n=1, 550 Hz guard tone
n=2, 1800 Hz guard tone
This command need never be used when communicating over U.S. phone lines. Outside the U.S. the modem may need to generate an additional tone, along with its carrier, to disable echo suppressors in the central office. The guard tone varies by country.
Or maybe even this one...
&Jn Telephone jack selection
n=0, RJ-11/RJ-41S/RJ-45S
n=1, RJ-12/RJ-13

Cable Modem Faxing w/Apple USB Modem

After looking at the info in this forum it is my understanding that the Apple USB Modem has the capability to send & receive faxes if I hook it up to the back of my computer (Power Mac G5) to the USB port and connect that to my phone line, even though I am using a cable modem. In essence it's a separate little external modem device. Is that correct? Thanks for any enlightenment on this subject.

Sru,
I don't remember the specific steps I took, but mine is working fine now under 10.4.3. At the very least, I would recommend hooking up the modem directly to your system's USP port, and not through a hub (including the keyboard hub). This seems to be the main problem I was having.
If you're having specific problems, please post your details and perhaps I'll (or someone) be able to help point you in the right direction.
-Mark

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Apple USB Modem 2.02/OSX 10.4.10 issue

Hi there:
3 weeks ago I bought a new imac and also an apple usb modem (since we only have dial up where I live).
I wasn't having a problem at all with connecting to the internet.
I am online virtually most of the day and, at night, I disconnect and put my computer to sleep.
Now every morning when I go to connect, it just says "connecting" endlessly, with no dial tone....YES, the phone line is working.
It does nothing to disconnect the phone line, the modem etc.
If you click "disconnect" it just says "disconnecting" endlessly.
I am forced to shut down the computer and reboot to make it stop and reset itself and then I can connect to the internet just fine.
The only thing I can think of that changed since when I first got the computer is that I upgraded to OSX 10.4.10.
Does anyone know if this is a 10.4.10 issue or a modem issue?
Help!
Thanks!

You should post this issue in the Internet, Networking and your Intel-based iMac Discussions forum. Here's the URL: http://discussions.apple.com/forum.jspa?forumID=1111.

Apple USB Modem

I am trying to help a friend set up her new computer. She purchased a brand new iMac and an Apple USB modem. She lives in an area where she can only connect to the internet via dialup.
The iMac is running system 10.5.4. The USB modem is plugged directly into the back of the computer, not a hub. The phone line and connection are fine on the old blueberry iMac.
Now for the problem -- the computer recognizes the modem, dials, and attempts to connect with her ISP provider which is LocalNet. However, it never authorizes and a disconnect occurs. The error message is "Could not negotiate a connection with the remote PPP server. Please verify your settings and try again."
I have spent HOURS on hold with LocalNet, and have spoken with their technical support three times. No one seems to be able to figure out the problem and they are blaming it on the modem. Are there any known issues with Apple's USB modem? Does anyone have any suggestions? What should I do next?

You should look into authentication parameters, username, password and connection options your dial-up provider requires! If the modem is new, and also if its dialing, most likely there is nothing wrong with it - it tries to connect, but it fails the authorization procedure... thus you need to look into authentication parameters \ settings... that's my 2c thought :))

Can you prove Apple USB Modem supports Voice calls?

I'm developing an app using the Apple USB Modem and I haven't been able to find a single application that supports its claimed voice capabilities. Doesn any have a voice file known to be compatible with this modem? All my attempts have resulted in very distorted screeching playback. I came across one other similar experience/opinion on this modem.

"I am confused, QuickDraw. If the poster cannot get online via Windows XP, how does he or she get the drivers?"
I was speaking of the Boot Camp drivers that comes on the Leopard Disc. This could possibly be the answer to your troubles as well if you haven't already installed them yourself. After you've successfully installed Windows via Boot Camp, you need to boot up into Windows, then stick in your Leopard Disc and the drivers are supposed to install automatically. If after you've installed the BC drivers you still cannot get online via your router, then post back.
Hope this helps.
By the way, you really need to start your own thread. That way you'll have a better chance of being assisted from others. Just a suggestion.

Problem with Apple USB Modem Caller ID functionality

Can't find a more suitable area to post this, so here goes... Caller ID detection using my Apple USB Modem rarely works. I've tried several different pieces of software, including looking directly at the modem's output with ZTerm, and it's apparent that the modem is not picking up the inbound caller ID information properly most times. It occasionally reports the proper data (time,date,number,name) but more often that not, it reports RING, and then ERRM=ICLID_202. My cordless phone reports inbound CID information flawlessly using the same phone jack and cable, so I'm confident the service is working properly on the phone side.
The modem's response to an ID request (ATI1) is *Apple Version 1.5.9*.
Do I have a bad modem, need a firmware upgrade, or what? Does anyone else have similar problems? Far as I can tell, the rest of the modem functionality (outbound faxing, etc.) works fine. Thanks for any help anyone can offer!

I tried posting earlier, sorry if both show up.
I am having the same problem with the Apple USB Modem and Caller-ID functionality. I am using the modem in conjunction with Parliant's Phone Valet Home Edition, and Caller-ID fails about 15-20% of the time. Along with missing Caller-ID information, the system also doesn't pick up the line on the usual 4 rings, it takes 8 rings before it answers on those same calls. I've talked with Parliant's tech support, and in the end they basically said that there is nothing that they can do if the modem doesn't pass the caller-id information to the program. They also suggested that maybe there was a "low-voltage" issue on the line that may be causing the system to miss caller-id and take longer to pick up, even though caller-id works on every other phone and caller-id display in the house, including one hooked up to the same jack as the Apple Modem. I then called AT&T to check the line - they stopped out and ran tests and said everything was fine on the phone line side. So there seems to be a combination issue going on here - the modem doesn't register caller-id, and also doesn't seem to realize that the phone is actually even ringing until several rings in. This could be part of the problem: If the modem doesn't "see" the phone ringing on the first ring it probably just isn't even looking for caller-id info when it is being passed before the second ring.
Just wanted to add my experience, and would appreciate any ideas - I have a rather expensive answering machine that only works about 80% of the time.
Thank you, and take care!
Jeff

Faxing with Apple USB Modem (external) - Can you do it?

I bought the new iMac G5 with built in iSight BUT no built in Modem. Apple offers a USB Modem and it says you can fax BUT one of the posts said they could NOT fax. Has anyone successfully sent and received faxes using the Apple USB Modem preferably from a new iMac?

The following appeared in yesterday's MacInTouch.com column:
Chuck Counselman sent a follow-up to his Nov. 16 note about faxing with Apple's new USB external modem:
I've since solved the problem. Now my Apple USB Modem not only sends and receives faxes; it also dials into Earthlink and makes a PPP connection to the Internet. For others' possible benefit, here is a description of what I did that worked. I don't know how much of what I did was necessary.
In System Preferences > Network, I defined a new Location (which I named "USB Modem," but the name is not important). In the "Show" pop-up menu, I chose "External Modem." Under the "PPP" tab I entered my Service Provider's name, my Account Name and Password, and primary and alternate telephone numbers for my ISP's modem pools; and I clicked "Apply Now." Under the "TCP/IP" tab, in the "Configure IPv4" menu, I left the default choice "Using PPP" unchanged. Under the "Modem" tab, in the "Modem" menu, I chose "Apple External 56K Modem (v.92)"; I left the other default choices unchanged; and I clicked "Apply Now". Then I closed System Preferences.
Via the data-modem menu in the OS menu bar, I chose "Connect," and was pleased to hear and see the familiar sounds and sights of a dial-up connection. I surfed the web for a couple of minutes just to test the connection; it was fine.
In System Preferences > Print & Fax, under the "Faxing" tab I had already entered my fax number and a "Save to" folder name. Now I clicked the "Set Up Fax Modem" button. A day earlier, clicking this button had gotten me an empty "Fax List" window. Now it got me a "Fax List" window containing one entry with the name "External Modem."
And now the Apple USB Modem answered calls, received faxes, and saved them in the folder I'd designated. Now I could send faxes, too, following the instructions in the OS Help.
I returned to my original Location, where my Network connection was via Airport, not via the USB modem. Now, in the data-modem menu in the OS Menu Bar, the "Connect" command was grayed out (as expected). However, the USB modem continued to function for faxing.

Apple USB Modem+WinXP SP3 Failure. Help?

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