Apple wants me to secure the safety of my account but when I click on security question it's blank?

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

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I want to manage my pdf conversion to word account, but when I click on manage I get an error message saying Heading too Large. How do I get into manage

I want to manage my pdf conversion to word account, but when I click on manage I get an error message saying Heading too Large. How do I get into manage

Hi,
May i know which service you are using?
Would it be possible for you to send me the screenshot of the error?
Regards,
Florence

I just purchased Time Capsule today. I ONLY want to use it as an external drive. I do not need it for Time Machine. I can see the TC in my finder, but when I click on a file or video to drag and drop, I get message that TC can't be modified. Help please

I just purchased Time Capsule today. I ONLY want to use it as an external drive. I do not need it for Time Machine. I need to free up room on my computer. As of now, I can't even load updates. I can see the TC in my finder, but when I click on a file or video to drag and drop, I get message that TC can't be modified. Help please!

I agree with Kappy.. passing files and especially via wireless is slow as slow.
Just need to be sure your TC is the new AC model??
And the OS on the computer is Lion?
Have you completed the setup of the TC via the utility? You do still need to get internet via the TC so it has to be plugged into the main router..
Give us the full picture of the network.
Then we can help you get into it.. whether you should put your files on it is another question.

I got iPhoto '11, version 9.2.3 and want to edit photos using Photoshop elements 10. I have put P'shop 10 as the preferred editor... but when I click on the photo in iPhoto the Adobe p'shop 10 program opens BUT the picture does not open for editing. Wha.

I got iPhoto '11, version 9.2.3 and want to edit photos using Photoshop elements 10. I have put P'shop 10 as the preferred editor... but when I click on the photo in iPhoto the Adobe p'shop 10 program opens BUT the picture does not open for editing. What the heck... I did fine with the old iPhoto and "Shop elements 6... .

Adobe now hides the editor - what looks like it is not - you want the editor hidden in the support folder - see http://forums.adobe.com/message/3955558#3955558 for details
LN

I can no longer see my pictures.....the screen is white boxes but when I click on the box an exclamation point pops up. Please Help!!!!

I can no longer see my pictures.....the screen is white boxes but when I click on the box an exclamation point pops up. Please Help!!!!

The exclamation point occurs when iPhoto breaks/loses the file path to the original file. So try the following: make a temporary, duplicate copy of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot AND
the option to rebuild the small thumbnails.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

HT201209 I have a credit in itunes account, but when I click on "redeem" it asks me for a gift cared or download code. what are the steps to access the credit I have so I can purchase more music?

I have a credit in my itunes account, but when I click on "redeem" it asks me to enter a gift card or download code. what are the steps to go in and be able to redeem the credit I have? If I go to an album that I want to use my credit on, the only choice I am seeing is to use the credit card on file. Help!

It says   at the top      under Redeem after I touched that:
          $14.73
Account: [email protected]   (my account name)
Enter your Gift Card or Download Coad

I cannot get the Output Module to work. I was able to get the button to show up, but when I click on it, nothing happens. i need to export a PDF asap

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Let's start with the general things.
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?

I have added more songs to my library. Half of the library has selected ticks but when I click on any of the others to select them the whole song disappears from the list. Why and what can I do to fix?

I have added more songs to my library. Half of the library has selected ticks but when I click on any of the others to select them, the whole song disappears from the list. Why and what can I do to fix?

Hey Paul,
If I understand correctly, it sounds like iTunes is not grouping the songs from a particular CD together. The cause could be something as minor as a misspelling or slight variations. For more information, see the following resource:
Why aren't songs with the same album art grouped together?
http://support.apple.com/kb/TS1468
Thanks,
Matt M.

When I connect my iphone and open itunes the iphone icon shows up but when I click it nothing happens and the icon disappears. I have uninstalled and re-installed itunes. Turned my computer off, and turned my iphone off. Restarted everything.

When I connect my iphone and open itunes the iphone icon shows up but when I click it nothing happens and the icon disappears. I have uninstalled and re-installed itunes. Turned my computer off, and turned my iphone off. Restarted everything. Synced my iphone and my itunes and nothing seems to work. Any suggestions? I am using Windows

Stop clicking the eject button.

I can see all of the thumbnails in my library but when i click on photo it becomes an ! not all photos do this but wondering if there is a fix

i can see all of the thumbnails in my library but when i click on photo it becomes an ! not all photos do this but wondering if there is a fix

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
What version of iPhoto do you have? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

When i open a file the pictures show at bottom, but when I click on a pic it only shows a triangle with a ! in the center

when i open some files the pictures show at bottom, but when I click on a pic to open it only shows a triangle with a ! in the center

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

I inserted a HTML5 video in page, when I test it in a Browser, I see the poster image and controls, But when I click play button the video goes white, slider moves like its playing, but just white picture. There was no audio included in video. Please help

I inserted a HTML5 video in page, when I test it in a Browser, I see the poster image and controls, But when I click play button the video goes white, slider moves like its playing, but just white picture. There was no audio included in video. Please help

Without a link, it's anybody's guess.
It could be a problem the video rendering itself. Which software did you use?
Did you export to the 3 file types -- MP4, OGG and WEBM to support all browsers?
Does your web server support those 3 MIME file types?
Nancy O.

I'm now using iPhoto '11 (9.3.2), and none of the photos in my library will enlarge. I can view them all as thumbprints, but when I click to enlarge just a black, blank space shows up. Occasionally, one will enlarge for a second, then disappear. Help!

I'm now using iPhoto '11 (9.3.2), and none of the photos in my library will enlarge. I can view them all as thumbprints, but when I click to enlarge just a black, blank space shows up. Occasionally, one will enlarge for a second, then disappear. Help!

Just to clarify, I am not getting an "!" mark in a triangle, as I read others have experienced. The screen is just blank except the grey flag in lefthand corner to flag the photo.

My autofill stopped working recently. I looked under preferences and all the necessary boxes are checked. When I start to fill out a form, the autofill box comes up, but when I click on it, it turns blue and nothing else happens.

my autofill stopped working recently. I looked under preferences and all the necessary boxes are checked. When I start to fill out a form, the autofill box comes up, but when I click on it, it turns blue and nothing else happens.

Back up all data, then test after each of the following steps that you haven't already tried. Stop when the problem is resolved.
1. Press the down-arrow key. (Credit to ASC member iNeight.)
2. Quit and relaunch Safari. Force quit if necessary.
3. Click in the first field to be filled, and then select
Edit ▹ AutoFill Form
from the menu bar. You may have to reload the page in order to do this.
4. Select
Contacts ▹ Preferences ▹ vCard
and uncheck the box marked
Enable private me card
if it's checked.
5. Select your card in Contacts. Then select
Card ▹ Make This My Card
from the menu bar.
6. In Safari, select
Safari ▹ Preferences ▹ AutoFill ▹ AutoFill web forms: Using info from my Contacts card
If the box was already checked, uncheck it and then check it again.
7. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.
8. Run Software Update and install any available updates.

Bought a new macbook and want to manually manage music onto my iphone 4s but when i click 'manually manage' and then 'apply' i get the message saying it will erase everything already on there. Need help please!

Bought a new macbook and want to manually manage music onto my iphone 4s (as it is already full of music from old windows laptop) but when i click 'manually manage' and then 'apply' i get the message saying it will erase everything already on there. Need help please!

Before you sync your iPhone make sure that all the music that was synced to your phonereviously has been copied to your iTunes on the new MacBook Pro. Then when you connect your phone you will be able to either sync all music or select only those playlists that you want on the phone.

Apple wants me to secure the safety of my account but when I click on security question it's blank?

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