Apple Watch Pre-Order Issues?

Any one have any pre-order issues?

Oh well,
Apple knew by suggesting to favorite watches on folks online accounts that would give Apple a perspective of what to make more of and prepare for.
Now Apple is making thousands of watches a day and thanks to pre-orders they have an even better idea of what watches to make more of, faster and where to send them. Or out of the watches already made they know where to send them and what type to send.
This is a very personal item that required a special touch in manufacturing and then the matching up types and colors of bands to colors and types of metal that is not easy. The thought of the parameters of logistics all on it's own is a nightmare too. So if my delivery date says 4-6 weeks I consider myself to be lucky.
Just think some one at a manufacturing plant may be boxing your watch right now and placing it on a stack that is to be shipped to your point on a map.

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Apple Watch Pre Order Ship Date?

I pre-ordered the apple watch at 12:05 am PST. My delivery date says May 13th-May 27th...even though I thought it was supposed to arrive on April 24th. I am actually moving May 15th, so I'm not sure if I should change my shipping location? Any suggestions or anyone have some sort of information regarding ship/delivery times that I don't know about?
I've tried to use apple customer support but there's no options to click for the apple watch yet..so I thought I'd try here first.

I'm kinda in the same boat, I'm gonna be gone for a month when is says it's supposed to ship. Here's my plan, set a reminder for four (4) days before you leave, if the order still hasn't shipped, switch the shipping address then to your new address. If you're not at your new location by the time they send the watch and can't sign for it, they will try a few more times then return to sender. Just a thought...

Apple watch pre - order status?

hey guys, i pre ordered my apple watch as soon as the pre orders came available and have a shipping time of 24/4 - 8/5. My status is still "processing items" just wondering if anyones has updated as initially the money for the pre order was held aside as a "pending authorisation" in my bank account and today that money is back in my account? but my online order seems to be fine and haven't had any notification from apple about any problems?

THANK YOU SO MUCH FOR YOUR REPLY. I've been looking everywhere for the answer

Apple watch pre order

DO Apple take the full amount from your bank when you pre order an apple watch?

They normally only charge when the product is shipped.

Album Pre-order issue.

I just pre-ordered Drake's NTWS album and there was a song available. My itunes credit was not deducted and the song is nowhere! When i check the album it says that I pre-ordered it and that I purchased the single but I haven't been deducted and I didn't download the song either! Any type of help would be useful!

Hello Balhabib,
I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

IPhone 4 Pre-Ordering Issues Solution

Use the Apple Store App. It worked instantly for me, no issues at all. I received a confirmation email within 5 minutes, and within the app it confirms that I have a reservation for an iPhone 4 on June 24.

Have been trying to buy and or reserve one since about 6am Pacific Time and my sessions have repeatedly timed out. I have attempted at least 20 times to no avail. I am doing the method described in my email from Apple last week and going directly to the site and hitting pre order and reserve and still cannot get it done.

Pre Order Issue Madden 15 - no preorder bonus

I did not receive the pre order bonus for madden 15. What are my options when the CS rep messed up the transaction. I picked up the game instore (4hrs ago) and the bonus did not show up on the recepit and i have not recieved an email. I originally told the rep that it did not look right. I am a member of the gamers unlocked, so i am not sure if they assumed that the 20% off was part of the $5 deposit. I also used the promo coupon for $10 off madden. I just check my receipt and the $5 deposit was not taken off the price of the game. I have a feeling i just bought the game and not pick up my pre order. What should I do to correct this issue? Will I loose all the preorder bonuses? This is the second time I did an instore preorderd. The first time i had to return/rebuy. Will have have to do the same?

Hi akashmia,
While I’m very thankful that you pre-ordered your copy of Madden 15 from Best Buy, I certainly apologize as it sounds like it turned into quite the fiasco for you when picking up the game. The pre-order bonuses for Madden 15 were a great incentive and it’s understandable that you’d be nervous about losing them. I’d like to review the details of your transaction and see what occurred, as well as help you determine the best course of action here!
Using your email address on file for the forums, I’ve attempted to locate the purchase and haven’t been able to do so. With that said, at your earliest convenience, please send me a private message and include the Customer Service PIN located at the bottom of the final sales receipt. Once I receive this information, I’ll be able to review the details and assist further. To send me a private message, simply click the link in my signature.
I look forward to hearing from you!
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Battlefield Hardline PC Digital Download Pre-Order issues

Seems there's a couple issues with the "Digital Download" for PC pre-order of Battlefield Hardline.
First, the pre-order is not showing up as a $10 certificate promo for Gamersclub, which is should be because all versions of Battlefield Hardline are supposed to be...
Second, it's also not addomg the 20% off bonus for being a Gamers Club Unlocked member. The game shows as full price in the shopping cart without any discount.
I'd rather get the digital download so I don't have to stand in line at the store so I would appreciate some feedback as to why this promos are not working and if this will be sorted out before release so I can pre order the game. Thanks.

Hi there ShauNYC,
I'm sure you are very excited for the release of Battlefield Hardline! The digital download version is a great way to play the game upon release, without having to wait for a shipment or wait in a line at a store.
With that said, unfortunately you would not be able to receive your 20% Gamers Club Unlocked discount as digital downloads are excluded. You can check out more info on this via the Gamers Club Unlocked FAQ here. Furthermore, being a digital download would exclude it from the $10 in rewards certificates promotion as well, as only physical copies of PC games qualify. You may review the FAQ for this offer here. If you should like to receive your discount and participate in the $10 rewards certificate promotion, you would need to pre-order and purchase a physical copy.
I sincerely apologize for any disappointment that this news may cause you. I'm sure this may not have been what you expected when you decided to pre-order the digital version. If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Halo: Master Chief Collection - Pre-order Issue Confusion

Hey guys,
Just went to my Best Buy in Salem, NH to pick up Halo: Master Chief Collection. I knew the Map Book & Grunt skull were given only when you preordered (which is honestly why I pre-ordered the game because I love this type of stuff). I showed the girl helping me this link here which clearly shows just that (http://forums.bestbuy.com/t5/Let-s-Talk-Games/Halo-5-and-The-Master-Chief-Collection-at-Best-Buy/td-... She took my phone to show to her manager and came back telling me it's just something that I can purchase for $20, it's not free (even though the stack of books matched the number of preorders on the shelf behind her).This totally bummed me out because I knew it wasn't true, but didn't feel like arguing.
Hopefully someone from Best Buy can help me with this issue. I have my receipt for proof.
Thanks,
Nick

Hi Nick (Nbianco),
The multiplayer mapbook is indeed supposed to be a free bonus for customers who pre-ordered Halo: the Master Chief Collection, so it sounds like the manager you worked with may not have been familiar with the promotion. Like enuf mentioned though, you will regrettably need to return to your local store for assistance if you did not receive this bonus or were incorrectly charged for it. As long as an on-site rep captures your pre-order deposit, the game, and mapbook information when re-ringing the sale, then it should package out properly.
Thanks for your patience and understanding, as well as for pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Persona Q Premium Edition pre-order issue

Hi,
I pre-ordered 2 copies of Persona Q Premium Edition, but when I view the product page for it in my order history, it shows me the description for the standard edition. It's the same issue many other people are having. I'm wanting to know what can be done about this issue.
Thanks

Hi nubtarts,
When this title was initially made available for pre-order on BestBuy.com, the standard edition was incorrectly listed as the Wild Cards edition. The SKU number was correct though, and our merchant team has since made sure SKU #7377002 properly reflects the standard edition online.
I've sent you some additional information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thanks for reserving your copies of Persona Q: Shadow of the Labyrinth with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Destiny the Taken King pre-order issue

I've brought destiny a while back and I brought the two add on packs well the season pass well they am bringing out the taken king and when I try to pre order it it says not available for purchase even though my friends Ave the only difference is u bought the season pass they brought the two add ons separately any ideas

Hi guys,
This issue has been reported to the Store team who are investigating the problem. In the mean time we have discovered a workaround that will allow you to pre-order the Taken King expansion for Destiny.
Please note in order to pre-order the Taken King stand alone expansion (without previous expansions) you must own both The Dark Below and House of Wolves expansions or the Destiny season pass.
To pre-order the Taken King DLC first search for the Dark Below expansion or click here. As you already own this content there should be a purchase button with a price of £0.00.
Select the purchase button and confirm (as long as the price is still £0.00).
Complete the same process for the House of Wolves DLC
Again make sure the price is £0.00 before confirming the purchase.
Go to the Taken King product page and you should have the option to pre-order.
Any questions or if the doesent work please let me know.
Thanks,
SFZ

Thief xbox one pre order issue.

I pre ordered Thief on the 18th and went to purchase it today. I had a reward certificate that I wanted to use, and I planned on adding something to my total transaction to use the certificate. The young lady at the register said that she wasn't able to add the extra item due to the fact that it was a pre order. The certificate was higher than the game by itself and for me to use the certificate she needed to return the pre order and I needed to purchase everything together. Long story short I did not get my preorder dlc because she had to return it. I did purchase the game though. Not sure if someone can look into this situation or not?
Than you.

Hello NegroJones,
Thank you for being a My Best Buy Gamers Club Unlocked member, and thank you for pre-ordering at Best Buy. I am very sorry to hear the store was unable to process your pre-order fulfillment along with your other desired items. I do not know why the store was unable to do that for you.
I'll be happy to review your purchase history and see what we can do at this time. Please watch for a private message from me soon.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Madden 15 Pre-order Issue

I preordered Madden 15 Ultimate Edition in-store and when picking up the game something got screwed up.
It was going fine until I handed the clerk the $10 off coupon, and I apparently gave it to her too late in the transaction even tho I hadn't paid yet. She told me that she would have to void the transaction and begin again and scan the coupon earlier. On the second try, since I had a $5 preorder deposit, she applied the $5 as a "discount". And here's where the problem is, as the system didn't recognize that I was actually picking up a preorder.
The bottom line is that I didn't get any preorder bonuses printed on the receipt and the 500 points for preordering the game are not pending on my account. Can somebody please help me with this?

Hi jdpantoja,
Thank you as well for pre-ordering Madden 15 at Best Buy. I hope you’ve been enjoying the Ultimate Edition thus far. I’m sorry to hear that you may have experienced in issue in regards to the Get $10 promotion. Since it sounds like you feel there may have been an issue with how the transaction, specifically with it not being recognized as a pre-order, I’d love to look into this more and see if I can assist!
Using your email address on file for the forums, I was able to locate your purchase receipt, as well as the initial pre-order receipt. In reviewing the details, I’m immediately able to recognize what happened here. I’m going to send you a private message with more information. To check your private messages, make sure you’re logged in to the forums and click the small envelope on the top right of the screen.
I’ll be reaching out to you shortly.
Thanks again!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Sniper Elite 3 Collectors Edition pre-order issue

Hi I'm in need of some help with this game and the subsequent issue surrounding a ghost order with the game. I preordered the game from Bestbuy.com for in-store pickup and after waiting for an email regarding the game I went to the local store to see if they had got it in after release. When going to check my order status I noticed that there was no order to be found. I double checked my debit account and am still seeing a charge for $60.89 which is the correct amount for the game with GCU discount applied. I was informed by bestbuy.com that I would be contacted by back office, but they haven't gotten back to me in the timeframe they layed out. I see the game is purchasable online for PS4 still, but the pre-order content is not available any longer and I'd like some help with that if possible before I make a new order.
Solved!
Go to Solution.

Hi Bzchan,
Pre-ordering games on BestBuy.com should be a quick and painless experience. Checking the status of your order should be even easier! However, logging into your account, only to find that your pre-order doesn’t exist in the system, would be understandably frustrating and I’m very sorry to hear this may have occurred with Sniper Elite 3 pre-order. I further apologize for any delay in response you’ve received in regards to your previous contact to us!
Ghost orders, while very uncommon, can certainly be a cause for confusion, especially if you’re seeing the funds being held on your account. Please know that this is likely just an authorization, as we don’t actually charge your card until the item ships or is picked up in-store. These authorizations will fall off of your account within the timeframe set by your bank. With that said, I’d like to research this further and assist where I can! At your earliest convenience, please send me a private message including the original BestBuy.com order number. Also, if you received a case number during your previous conversation with us, please provide that as well! To send me a private message, simply click the link in my signature.
Thank you for sharing your concerns with us here on the forums, and I look forward to looking into this issue further.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Canceled pre-order issue

I canceled a pre-order ablum but when I went back to the store the ablum still says that I have it pre-ordred even though my account does not show it anymore. Does it take time to clear out ?

You've tried closing and re-opening iTunes and seeing if you can then pre-order it ? And/or logging out of your account and then loggin back in ?

Apple Watch Pre-Order Issues?

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