Apple website says I don't have Quicktime 7

I downloaded Quicktime Player and made sure it was up to date so that I could watch videos on the Apple website, but it still says "Quicktime 7 required". I've uninstalled and reinstalled Quicktime many times to try and get it to work, but it didn't work. ???

Try the following download location:
http://www.apple.com/quicktime/download/

Similar Messages

Website says we don't have a BT Line, but we do, a...

This issue is slightly complicated so buckle yourself in...
We have Virgin Cable Phone but we're disconnecting on the 29th. Before we went from O2 to Virgin we had our BT Line disconnected.
A couiple of days ago we ordered O2 Broadband and Phone, our broadband has yet to be activated but our phone line has been activated, but that phone lnie (O2) has a different number,obviously, from our Virgin Phone Line which is still active.
So at the moment we have 2 phone numbers and 2 phone lines. When we asked O2 if we could change our number to our original one they said they couldn't do that, so we phoned up BT. I was doubtful they'd give a different response but they said they should be able to. I'm still doubtful, but they gave me an option to break the contract if they were unable to get our number.
When we asked O2 why they couldn't give us our original number they said that Virgin has the number, and they wouldn't 'release' it. We tried to cancel our O2 contract, they said we can only do that once the broadband has been activated, which I think is rubbish and just a waste of time. After I cancel I will re-order O2 Broadband (sorry BT :/) but get phone from BT, not O2 (hurrah ). So firstly, will I be able to keep my phone number, from Virgin to BT?
We decided to order our BT Phone now, even though our O2 Package wouldn't be activated until the 13th, and probrably not cancelled until the 15th or even later. But when I went onto the website to order, if I picked a -only phone- package, it said we didn't have a BT line, and I put down both phone numbers we have (Virgin Phone number which is the one I want to keep, and the O2 one.)
When I went to Broadband and Phone packages, and when I put in my phone number to check for Infinity, if I put in either my VM or O2 phone number, it works. Have I missed something or is this a problem on BT's end?
Many Thanks

If Virgin currently own the telephone number, then it's up to them to allow you to move it to O2. Just because you had that number with BT before, they can't do anything about it now that it's a virgin telephone number.
If you do bring your number to BT, again this shouldn't be a problem. I believe it's up to the gaining SP to contact the current owner of the telephone number and request it to be ported over.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Error opening iTunes, says I don't have quicktime

I installed the itunes update yesterday, and when I tried to open it, it said I didn't have the right quick time update. I then separately installed the new quicktime update, and it still said it wasn't right. Today I deleted all my itunes files and folders and re installed it. And still it is coming up with an error message, any help?
Also, my roomate downloaded the new itunes, and her computer won't even boot up anymore.

when I go to add/remove programs, quicktime isn't there, where can I find it, other than there?
let's try this.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the reinstall.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
(re your roommate's booting issue. does she have a Windows 2000 PC? if so, does she have one of the early Adaptec versions of Easy CD Creator 4 installed on it?)

Website says i don't have the most updated version

The site tells me I need to update to the current version of Firefox. I already have the most up to date version.

https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser

FAFSA website says I don't have a compatible Firefox upodated version, but I do...??

I'm trying to get into my FAFSA account on their website. Their website gives me the message that my browser is incompatible with their site and needs to be updated to the latest. It is and I have double-checked this. What can I do?

The fafsa.gov site does not currently support Firefox newer than version 3.6.x. That is their choice.
You can install Firefox Portable version to use only on that site and use your installed Firefox 5 for everything else. Firefox Portable installs in a separate folder on your hard drive so that it does not interfere with your Firefox 5.0.1 settings or personal information (bookmarks, passwords, etc.). You can also install Firefox Portable on a USB/thumb/pin drive.
*Firefox Portable general information: http://portableapps.com/apps/internet/firefox_portable
*Firefox Portable 3.6.19 download links: http://portableapps.com/apps/internet/firefox_portable/localization#legacy36
*Firefox Portable user forum: http://portableapps.com/forums/support/firefox_portable
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Itunes won't open...says I don't have Quicktime. Does open at work though.

When at home, I try to open itunes and it gives me the following error ""Quicktime is required to run itunes. Please uninstall itunes then install itunes again."
And it won't open.
However, I take my same computer to my office, and itunes opens fine. Anybody know why?

same problem here
the error message is
http://img193.imageshack.us/img193/2858/adszkqo.jpg
and then
http://img248.imageshack.us/img248/5106/adsz1ge.jpg
tried to reinstall like 5 times but the problem still persists
and quicktime just works fine

I need MS office for Chinese online banking.The Apple website says the Air can use the latest MS Office if it has a 32bit processor, but the tech specs dont say which Airs have a 32bit processor. Where can I find out?

I need MS office for Chinese online banking.The Apple website says the Air can use the latest MS Office if it has a 32bit processor, but the tech specs dont say which Airs have a 32bit processor. Where can I find out?

john howkins wrote:
Thanks, but the website says I need a 32 bit processor so presumably a 64 bit processor is no good? Or can a 64 bit automatically do everything a 32 bit one can do?
Where is the link that says you need a 32 bit processor? On my MBA, in the past I've ran both Office for Mac and Windows 7 (MS Office) via Parallels (Bootcamp does the same thing). I chose installing Windows 7 in the 32 bit mode ONLY because I have a couple of other legacy Windows programs that only run in 32 bit mode.

I can´t uninstall Itunes, quicktime, bonjour, etc. it says i don´t have permission to access the key???

I can´t uninstall Itunes, quicktime, bonjour, etc. it says i don´t have permission to access the key???

Yep, there seems to be an issue with this. In addition to getting that error on my iTunes on my PC, I get an error when trying to update apps on my iPhone 5.

What if users don't have quicktime?

I have this website where I show quicktime files. What if users don't have quicktime? It shows a broken file as a graphic. What can I do to make it more visually appealing to visitors? I don't want to show them a broken file as a graphic.

I have a similar challenge with QuickTime and would like to respond. My web site (www.sparkpresentations.com) is packed with QuickTime files, and most of my visitors are having problems (and all use Windows). Either they have QT but the videos load and play painfully slowly on their PC, or they don't have QT and don't realize it, but the videos won't load at all. This despite my note on every web page about QuickTime with a link to Apple's free download page, which despite its prominent placement, many people don't even notice. And I know my QT files are set properly for quick play, and work great for me in Safari.
As unfair and sad as it is, the bottom line for me is that most visitors don't have QuickTime, don't know it, and don't know what to do about it, even if it's easy and free. They just know the video won't play. Moreover, many people CAN'T download QuickTime because they work in offices behind firewalls and are prohibited from downloading software to their company-owned computers.
One good workaround is to post all your videos on your own YouTube channel, which is free and easy, and link to it from your site, and I did this. So at least you can say "Can't see my videos? View them here instead!"
But I think for those of us who need our web site videos to "just work" for everyone, the only real solution is to convert them to Flash, which is what I'm now looking into.
So, here come my questions: Anyone know how to do it? I bought Flix Standard and it seems to work, but has way too many options for file type (SWF vs. FLV), file size, bit rate, etc. that I don't understand, and of course no help in navigating them. Plus, I can't open the videos on my Mac to see how they look.
Is there a site anywhere that can give me some simple guidance on the best settings to simply convert my QT videos to Flash for posting on my web site? Can someone walk me through this? I would think this is a very common problem but can't find much help.
Thanks -
andy

Itunes says I don't have an internet connection but I can access the internet. I turned my firewall off. How do I get onto itunes store

I can't access my itunes store, it says I don't have an internet connection but I do. I tried updating to the newest version of itunes, turned off my firewall, checked to make sure itunes was allowed in my internet options. what else can i do?

Hello bigblue8
Check out the following articles for troubleshooting access to the iTunes Store. The first one will probably get you started enough to get it taken care of. If it does not the follow up article should definitely solve it for you.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I cannot sync my iphone. computer says I don't have enough access privileges.

I cannot sync my iphone. My computer gives me a message that says, "I don't have enough access privileges". After an internet search, one site said that I need to delete my photo cache. How do I resolve this, and is it wise to sync?

Hey Tipa1,
Thanks for the question. I understand that you are having an issue with iTunes due to permissions. The following article is related to the symptoms you described:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

Bought my ipod touch 4g from apple's official reseller on 21st November 2012. Purchase slip says warranty ends on 20th November 2013. But apple website says its 19th November 2013. Why? I went out of the store once while buying, was the ipod exchanged?

Bought my ipod touch 4g from apple's official reseller on 21st November 2012. Purchase slip says warranty ends on 20th November 2013. But apple website says its 19th November 2013 when I put in my ipod's serial number. Why is that? When I bought the ipod, the salesman told me that the latest ios is not installed, so I typed in my apple id and passowrd and opened the ipod, then they started donwloading the latest ios. During the download, I went out of the store for sometime, then i got back after 10 minutes and had to put my id/password again to begin with the new ios. Was my ipod exchange within this time? Why in a computerized system, If I have bought an ipod on 21st November 2012, it says the warranty expires on 19th Novembner 2013? Pleasse help, my ipoid even had some scratch on the backside when I first checked the back side after bringing it home from the store.

Was my ipod exchange within this time?
Not unless it was found to be defective, and that would not reset the warranty on the original serial number.
Why in a computerized system, If I have bought an ipod on 21st November 2012, it says the warranty expires on 19th Novembner 2013?
Sometimes it's just wrong. Perhaps the reseller entered in the sales date incorrectly. Call Apple support and discuss the problem with them. They may ask you to fax them a copy of your receipt.
my ipoid even had some scratch on the backside when I first checked the back side after bringing it home from the store.
You'll probably have difficulty convincing them that the scratch wasn't there when you brought it in, but you can go back to the store and talk to them about it.
Regards

I have an ipad and iphone sharing icloud. The ipad is using 268mb, the iphone 2.6. My plan is 5gb but it keeps saying I don't have enough space to back them up. How is this possible?

I have an ipad and iphone sharing icloud. The ipad is using 268mb, the iphone 2.6. My plan is 5gb but it keeps saying I don't have enough space to back them up. How is this possible?

Hey sameyrs2,
Thanks for the question. Based on what you stated, it seems like you are getting a message when trying to backup to iCloud. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
iCloud: Understanding Backup alert messages
Manage your iCloud storage
Thanks for using Apple Support Communities.
Cheers,
Mario

I have restored my new replacement iPhone 5s from my latest iCloud back up. However my camera roll pictures are not displaying. Its not saying i don't have any pictures, it just shows empty white squares? How do I get my pictures back? Thanks!

I have restored my new replacement iPhone from my latest iCloud back up. However my camera roll pictures are not displaying. Its not saying I don't have any pictures in my camera roll, it has all the spaces for them, but it just shows empty white squares? How do I get my pictures back? Thanks!

It's difficult to say whether it's stuck or not as the time to restore a backup can depend on many factors. You'll have to decide when you think it's just not continuing. You could try turning the phone off (hold the power button until you see the red off slider, then slide to turn off), then back on to see if that would get it going again.
When you're convinced it's just hung, you can go back to settings and tap Stop Restoring iPhone to stop the restore. You'll then have to try restoring it again (Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens and when given the option, choose Restore from iCloud Backup). Be sure it's connected to your charger and wifi while it's restoring the backup.
You might also try the approach posted here by ezjules: https://discussions.apple.com/message/19518589#19518589. This seems to have worked for some people who had trouble restoring their photos from an iCloud backup.

Why does itunes keep saying I don't have enough memory on my windows 8.1

When I am trying to download new songs, import a CD or trying to watch a TV segment on I tunes on my Samsung Laptop computer for Windows 8.1 and I keep getting messages saying I don't have enough memory and I also keep receiving messages that I'm not connected to the internet when I am. I have unplugged and replugged my connection but it keeps happening, I have checked for updates but don't need to, and have tried to troubleshoot it. When I went on line I kept being told this is an apple or i tunes problem. Please help

Do you back up to iCloud? I'm assuming so since you asked about purchasing more storage.
Check Settings > General > Usage on your iPhone and see if you really need everything you're keeping there.

Apple website says I don't have Quicktime 7

Similar Messages

Maybe you are looking for