Apple what can customer do so you can if out the problem faster.

Apple can we send you data from our device from diagnostic & Usage section.... I'm starting to see issues with ExcResource_dataaccessd and awdd_2012 and lowMemory.

Look somewhere else for it.
What do you do if you look for anything at one store and don't find it?

Similar Messages

Iphone 5 battery drain issue, a question to all tech gurus.A challenge to those who can figure out the problem!

Hi guys!
I bought an iPhone 5 approximately 18 months back (warranty over) and have been running into battery problems for the past 1 month
my phone drains about 10% per hour while on sleep mode (no usage at all other than picking up calls) ,hence it can normally last up to 8-10 hours on sleep mode alone.However,when the phone is being used,it can usually only last up to 1-2 hours.It usually feels slightly warm on touch on sleep mode but becomes a little hotter when using at prolonged periods,otherwise it works quite well externally.This in my opinion is not normal since I've been using this phone for the past year and i can kind of guess the normal battery lifespan of my phone.My current iPhone 5 version is 7.1.1 and is not jailbroken.
I have had my phone changed into a new one just last year due to the faulty sleep/wake function,FYI
Before you say anything,i would like to let you know that i come from Malaysia whereby there are no genius bars here and most are 3rd party support groups who are more or less not bothered to fix or diagnose my phone problem and are more likely to change my phone into a new refurbished phone instead (cost approximately 300USD),they are not even willing to touch my phone.Trust,me I've been to more than one official stores.
Hence I've devised a few ways of diagnosing the phone problem myself based on online tips and tutorials
1)Factory reset : ive backed up and restored the phone (factory reset) with a new account just to test if it is the fault of the software.This process was done about 6 times in total but with no progress
2)Ive tried every single software tweak suggested from the net - switch off data/off wifi/airplane mode/off icloud/off background refresh/resetting the phone etc..You name it,I've done it!
3)Ive also checked for evidence of decay from the current iPhone,which shows a design capacity of 1430 and full charge capacity of 1352,which is pretty good if ud asked me.
4)As for the usage and standby values,it is not equal.on full recharge it says stand by at more than 20-24 hours and usage time of 8 hours.However,in reality this values are never really achieved.
5)Every single app has been deleted FYI,there are only stock apps in my phone.
6)Finally i gave in and had given my phone to someone experienced to manually change my internal battery into a new one ( i was observing him and I'm quite sure that he hadn't damaged anything while fixing it ).But this does not improve the battery power one bit.
This leads me to believe that this might be a hardware issue other than the battery itself,i was wondering if anyone has ever encountered a case such as this one since i am truly unable to find a cause on why the battery is drained in this manner,I'm suspecting that my sleep button might be activated,but my phone is unable to sleep internally due to some unknown reason.
Any help would be greatly appreciated!
Thanks so much!

Try this blog. There is some good information provided by a former Apple employee.
http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain

TS1717 Itunes was working earlier and now I receive message that says "the folder "itunes" is on a locked disk or you not have write permissions for this folder" - what is this and how can I fix the problem?

Itunes was working earlier and now I receive message that says "the folder "itunes" is on a locked disk or you not have write permissions for this folder" - what is this and how can I fix the problem?

Hey HaydenJulie,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides information on permissions issues with iTunes. The troubleshooting steps included may resolve your issue:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

My Apple TV states in general menu "Activation: failed". What does that mean and how can I solve the problem?

My Apple TV states in general menu "Activation: failed". What does that mean and how can I solve the problem?

Hello MichaMuc,
I found some steps to help resolve the "Activation: failed" error messsage you are getting on your Apple TV:
Restart your base station or router. Sometimes this is done by turning the router off for a few seconds, and then on again, but check the documentation provided by the manufacturer.
To restart your Apple TV, press and hold Menu and Menu down/scroll ( - ) for about 6 seconds and then choose Restart from the menu.
If the issue continues after restarting, reset your router or base station and Apple TV to factory settings
Reset your base station or router. Use the documentation provided by the manufacturer to reset to factory settings.
To reset your Apple TV perform a factory restore.
You can find the full article here:
Apple TV: Troubleshooting wireless connections
http://support.apple.com/kb/ht1595
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

The screen of my MacBook Pro itself periodically switches the color. That is, with the usual colors, on some blue. What to do? Should be repaired, or you can figure out the most? HELP ME PLEASE!

The screen of my laptop itself periodically switches the color. That is, with the usual colors, on some blue. What to do? Should be repaired, or you can figure out the most? HELP ME PLEASE!

LambChops1,
I’m using Mavericks, and it’s still possible to select text to drag and for cutting and pasting. Left-clicking and right-clicking is still possible, too.
Try opening the Trackpad pane of System Preferences, and select the Point & Click tab. To right-click, ensure that your “Secondary click” checkbox has been checked; the small print under “Secondary click” is a dropdown menu which allows you to select the form of right-clicking that you prefer. (For instance, mine is set to “Click in bottom right corner”.) For left-clicking, is your “Tap to click” checkbox checked, or unchecked? (Mine is unchecked, since I prefer pushing for left-clicking over tapping to do so.)

I updated my 3gs to 6.1.3 now I can't get mail the phone constantly restarts itself and I can't get it to Restore thanks Apple what can I do?

I updated my 3gs to 6.1.3 now I can't get mail the phone constantly restarts itself and I can't get it to Restore thanks Apple what can I do?

Im having the same problem, I updated my Iphone 4S to 6.1.3, shortly after that my phone had no audio. It was working fine one minute and then stopped. Was listening to music when sound gave out on me. It wont ring, phone just vibrates even after turning off vibration option. I've tried all the options listed and nothing. My phone has never been jailbroken either. If I connect the earphones is works perfectly. On one of my last calls received, phone's ringtone was heard for about 2 seconds before muting and just vibrating. Ringtone sounded perfect, speakers did not sound damaged.
What else could be done? I've read several post regarding this and it seems like Apple has no solution to this yet. Very dissappointed.

Multiple iphones each with an apple id - can i use the same laptop and itunes for back up, restore and updates?

We have two iphones each with a different apple id - can i use the same laptop and itunes for back up, restore and updates without risking having my apps overwritten. Basically does itunes keep the two iphones as two separate entities ? Does iTunes differentiate between the two devices and keep two different SYNCs ?

Yes, you can use the same computer for BACK UPS, RESTORING AND UPDATING. But that is it.
You cannot, however, use it to sync the different devices. iTunes will only recognize one device to sync with and if you sync any other devices with that iTunes library, it will replace what is on the phone with whatever is in the library. It cannot differentiate between devices. At most, it will jsut recognize that the phone has been synced with a different iTunes library.
So if you would like to use the same computer for backing up, restoring and updating, just make sure to turn of Automatic Syncing in your iTunes Preferences.

My Apple TV can control all the apple devices in my home including my other family members devices why?

My Apple TV can control all the apple devices in my home including my other family members devices why? I have home sharing on so my MacBook pro, iPad, and iPhone can be put on my tv. How do I only contol my devices?

Lots of questions but essentially you want to try three steps:
Reset the power on the device
- issue continue?
Reset all settings from: Settings > General > Reset all settings > Reset All Settings
- issue continue?
Restore the devices software: Settings > General > Restore > Retore
- issue continue?
You likely have a hardware issue. Visit an Apple Retail Store

If I have 2 tv's and each their own apple tv can I display the same program to them from my macbook at the same time?

If I have 2 tv's and each their own apple tv can I display the same program to them from my macbook at the same time?
for instance Keynote?

Welcome to the Apple community.
The Apple TV cannot display keynote presentations or websites from the computer. It can display them via mirroring from the iPad 2 or better or the iPhone 4S.
You cannot AirPlay to 2 Apple TV 2's at the same time from an iOS device. You can watch the same video, TV show or listen to the same music from your iTunes library on multiple Apple TV's at the same time.

I have lost my Iphone and never activated my Icloud on my phone. Is there anyway of locating it whereabouts??? Also Who ever has my phone has downloaded find my phone. Is there anyway Apple can find out the address that was downloaded from??

I have lost my Iphone and never activated my Icloud on my phone. Is there anyway of locating it whereabouts??? Also Who ever has my phone has downloaded find my phone. Is there anyway Apple can find out the address that was downloaded from??

Unfortuantely, you can only track the phone if you had set up iCloud and enabled Find My iPhone on it before it was lost or stolen. I don't believe there is anything that Apple can do to locate your phone either.

I have more than I Apple ID can I combine the accounts

My music wasn't syncing on all devices, I think it's because they are on more than 1 Apple ID, can I combine the accounts?

Hi Heather,
At this time Apple IDs and the content associated with them can not be combined. See this article -
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
In particular -
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
Thanks for using Apple Support Communities.
Best,
Brett L

I have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

i have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

TS1389 does anybody know how i can find out the answers to my security questions or change my security questions? thanks for any help you may be able to give me.

does anybody know how i can find out the answers to my security questions or change my security questions? thanks for any help you may be able to give me.

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions; nobody on these boards can.
(90863)

What can i unlock the iPhone 5c or 5s in spain?

What can i unlock the iPhone 5c or 5s in spain?

That's the US Apple Store, not very useful for someone in Spain.
Regards.

If i sign up for itunes match with one apple id can i get the other apple id songs

if i sign up for itunes match with one apple id can i get the other apple id songs

I'm assuming you mean can you access the purchased songs from another apple id. No you cannot. You will need to download these on another computer and then transfer the hard files into your itunes library that you are using icloud with and let icloud match them.
You cannot access two different id's from one match account. Also, if you sign out of the match account that you are signed into to another to download purchases you will not be able to sign back into your match account for three months. So do not do this either. Just use a friends computer or another way.

Apple what can customer do so you can if out the problem faster.

Similar Messages

Maybe you are looking for