Apple, what's with these garbage fans?

Question

Dear Apple,
Let me say, i love your products. My macbook is great, fast, OS X is really smooth and crisp, and the ease of use and various features of the mac beat windows by a mile.
With that said, i have to ask one thing:
Why are the fans equipped with the Macbooks so absurdly fragile?
This is now the 3rd time that i have had to send in my computer to get my fans fixed. I have a warranty, but let me just say this is beyond ridiculous.
If the fans are running and somebody picks up the computer and moves it around slightly, the bearings come loose and the fans completely fail. I have to send the computer in to service(i have a warranty at best buy) and it takes about 2 weeks to get the computer back.
The first time i was moving the computer around my room and the fans made a clipping noise. Eventually they stopped working, my computer started overheating and i had to send it in.
The second time my friend picked up the laptop as it was going to sleep(it wasnt fully asleep yet, so the fans where still running) and put the computer to his side. The fans broke and i had to send it in.
The third time(right now) my sister decided to use it. She did basically the same thing as my friend:
She closed the computer lid as the funs where running full speed. Assuming the computer was off(or asleep), she picked it up and held it sideways as she walked to her room. Upon opening it the fans started making a grinding noise.
Now i am stuck here with fans that are completely busted, AGAIN. The third freaking time.
Why? Because the people around me decided to pick up my computer and move it somewhere.
That, Apple, is beyond reasonable.
If i have to send in my computer to best buy a 3rd time, i might be forced to get a new computer.
Which is fine, except that means i would also have to buy a new warranty for the new computer. And when picking up a laptop and moving it around might cause it to break, having a warranty is pretty necessary.
Im really interested to know why this is happening and what you plan to do about it, or i might not be buying apple products in the future.
Message was edited by: Cryosin

Answer 1

The second time my friend picked up the laptop as it was going to sleep(it wasnt fully asleep yet, so the fans where still running) and put the computer
to his side. The fans broke and i had to send it in.
The third time(right now) my sister decided to use it. She did basically the same thing as my friend: She closed the computer lid as the funs where running full speed. Assuming the computer was off(or asleep), she picked it up and held it sideways as she walked to her room. Upon opening it the fans started making a grinding noise
Sideways? Ever hear of gravity? Ever hear of innertia? Time to educate anyone handling your computer the laws of physics.
With friends like these, who needs enemies? Ask your friend to pay for your inconvenience. Seriously, the friend should own up to their own rough handling of your computer. Apple has no control over your friend's treatment of their computers.
This is a user to user board. That is clearly stated on the Terms of Use on the right. Your odds of getting Apple to reply here are close to nil. http://www.apple.com/feedback offers a place to give Apple feedback but not necessarily get a reply. If you want a real reply from Apple, call their AppleCare phone numbers:
http://www.apple.com/contact/phone_contacts.html
And ask for a case number.
As others have stated, you are part at mercy to the program's restrictions, part at mercy to the Best Buy policies.
I'm sorry, but you can't expect a warranty to cover mistreatment by end users. The cost of the warranty would go through the roof. It clearly states only manufacturer defects would be covered. And you can't expect a manufacturer to find a way to violate the laws of physics. Innertial dampers are science fiction still. Maybe one day, but not today.
Good luck!
Message was edited by: a brody